JAMES D. GOODWIN, JR.1860 Hamlin DR SW ● Marietta, GA 30064 ● Mobile: 404.405.1532 ● E-mail:

jdg20@hotmail.com

A Global Bilingual (English/German) Business Professional with 10+ years of experience in product support and implementation in the Human Capital Management industry. Executive MBA Candidate with key strengths that include:

Payroll & Time Management · Leadership Technical Writing · Conflict Resolution Project Management/Implementation · Effective Communication Operations/Process Improvement · Integrity

EXPERIENCE:AUTOMATIC DATA PROCESSING, LLC (ADP, LLC), Atlanta and Alpharetta, GA, 2003-Present

Implementation Consultant – 2014 to Present Utilize XML, CSV files, proprietary tools and analytical skills to complete

technical configuration of client time management, accrual and device components in test database.

Train managers, supervisors on customized configuration to facilitate user acceptance testing.

Execute migration of all finalized configuration components from test to production database.

Deploy German skills as translator to assist business partner with implementation of $8.5 billion multi-national client’s Germany locations.

Design customized client user documentation in English and German.Senior Client Service Analyst – 2009 to 2014

Applied financial accounting, payroll accounting knowledge XML, CSV, AS400 knowledge to provide technical support for the most complex client issues using web-based general ledger interface solution.

Consulted as primary ADP GL resource on $13 million upgrade project. Improved operations by streamlining client transition process to maximize

revenue. ADP GL SME at Meeting of the Minds 2011. Analyzed data, interface issues for web-based total compensation solution – ADP

Total Rewards. Delivered onsite and virtual client training sessions.

Associate/Client Service Analyst – 2006 to 2009 Applied financial accounting, payroll accounting knowledge XML, CSV, AS400

knowledge to provide technical support on client issues of increasing complexity for web-based general ledger interface solution.

First associate in division selected featured in “All in a Day’s Work,” for excellence in and commitment to client service-2010

Achieved highest number of Employee of the Month recognitions among team members.

Collaborated with team members to produced client-facing and internal technical articles, job aids.Associate Implementation Specialist – 2004 to 2006

Managed largest client base on a team of 8 Implementation Specialists. Mentored New Account Coordinators in the technical setup of client account

information in the AS400, tax and banking systems. Led review of payroll, tax information with clients to ensure accurate multi-

jurisdiction payroll processing, tax deposit. Delivered training on web-based payroll solution.

GoodwinNew Account Coordinator – 2003 to 2004

Verified, recorded account features, tax IDs, W-4s, prior quarter balances for implementation of web-based payroll solution.

Executed technical setup of employee demographic data; tax and banking headers; payroll balances; voluntary, involuntary and statutory deductions; within 48 hours of receipt.

Initiated tax filing service review using CRM system. Balanced first two client payrolls.

ATLANTA PHILHARMONIC ORCHESTRA, Atlanta, GA, 2009 to 2016

President – Board of Directors

Employed leadership, conflict resolution skills to manage monthly meetings of the Board of Directors, organization operations.

Delegated marketing, advertising, and logistical, fundraising tasks among a team of 45 playing members using an annual budget of $20,000.

Negotiated contracts with Music Director, Concertmaster, business partners on behalf of APO.

Developed member handbook containing all rules and regulations, expectations of the 45-member ensemble.

Built successful long-term relationships with businesses, potential donors to increase orchestra income.

EDUCATION:

Kennesaw State University Bachelor of Arts, Modern Language & Culture – Magna Cum Laude

o Concentration – German III Applied BusinessGeorgia Institute of Technology – December 2017

Executive MBA Program Candidate – Global BusinessSKILLS & ABILITIES:

ADP PayForce, ADP General Ledger, ADP Vantage, ADP Enterprise eTime, ADP Global View Payroll Entry, ADP Total Rewards, MS Office Suite, Lotus Notes, AS400, SAP, German – Advanced High Rating (ACTFL Scale)

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