jitterbug one-touch

8/7/2019 Jitterbug One-Touch

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WELCOME TO JITTERBUG

Now you have everything you need (andnothing you dont) to stay connected withfamily and friends when you are awayfrom home.

Jitterbug is perfectly simple a cell phonemade easy with personalized servicesdesigned with you in mind. Your sleek newphone was designed with Samsung and theJitterbug service provides a qualityconnection wherever you go. Plus, a friendlyJitterbug operator is at your service 24hours a day.

All of our features and services have beencreated for your comfort, convenience andease of use and you can choose to turnany of them on or off, as you wish.Simply call the Jitterbug operator for assis-tance. Or, you or a loved one can updateyour Jitterbug features on your personalweb page at http//:www.myjitterbug.com(This feature will be available in early 2007).Our goal is to make using Jitterbugintuitive, familiar and perfectly simple.

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We welcome your comments and are happyto find even better ways to meet your needs.At Jitterbug, we are committed to providingservices that are extraordinarily simpleand easy to use so that you can connectwith the people that matter to you most.

We look forward to hearing from you.

Best regards,

Your friends at

Table of Contents

Section 1: Getting Started ..................5How to Use This Guide .......................6Whats in the Box ..............................7Installing the Battery..........................8Turning Your Phone On/Off..................9Charging the Battery ........................10Low Battery Indicator .......................11

Jitterbug Service Passwords...............12Getting Help ....................................13Contacting Customer Service ............14Jitterbug Operator Assistance ............15

Section 2: OneTouch Features ...........17Key Features ...................................18Accessories .....................................21Closed View (Front) of Your Phone ........22Closed View (Back) of Your Phone .........24Open View of Your Phone ..................26Your Display Screen ..........................28Your Phone Settings ..........................29

- Adjust Ringer Volume..................30- Speakerphone............................31- Emergency Callback ....................32

Section 3: The Basics .......................35Answering a Call ...............................36Ending a Call ....................................37Ignoring a Call ..................................37

T A B L E O F C O N T E N T S

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Placing a Call ....................................38- Operator ...................................38- Non-Phone List Numbers ..... ..... ...39- My Choice Button ......................40- Calling 911 .................................40- Phone List Numbers .....................41

Section 4: Moving from Feature to Featureon Your Phone....................................43

How to Navigate ........................................44Examples of Feature Navigation .........45

Section 5: Your Phone List ................47

Adding, Changing and DeletingNumbers.........................................48

- via the Operator.......................48- via the Internet........................49- via the Up/Down Buttons...........50

To Change an Existing Number ..........52TO Delete a Name or Number............54Finding Phone List Numbers ..............55

Section 6: Call History ......................57

Using Call History ............................58Returning Missed Calls ......................58Saving Call History Numbers..............60

Section 7: Voicemail .........................61Voicemail Notifications ......................62Using Voicemail ...............................62

- Setting Up Voicemail ....................62- Recording a Personalized Greeting .63- Listening to Messages ..................63- Deleting Messages .......................64

Section 8: Voice Dialing ....................65

Start Voice Dialing............................66Voice Dialing Tips.............................67

Section 9: Your Customer Agreement .69

Your Calling Plans ...........................72Your Rights To Refuse or Cancel.........73How Service Works ..........................76Your Bill/Statements..............................79Disclaimer of Warranties ...................86About This Agreement ......................92

Section 10: Health and SafetyInformation.....................................95

Operating Environment ....................96- Pacemakers .................................96- Hearing Aids ...............................97- Other Medical Devices........................97- Vehicles ......................................97

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T A B L E O F C O N T E N T S T

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5

Getting Started

This section explains how to start usingyour Jitterbug OneTouch phone.

Topics Covered

How to Use this Guide Whats in the Box Installing the Battery Turning Your Phone On/Off Charging the Battery Jitterbug Service Passwords Getting Help Contacting Customer Service Jitterbug Operator Assistance

For more information or to see the latest products, servicesand updates to our How-To Guide, visit us online atwww.myjitterbug.com (This feature will be available in early 2007).

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- Potentially Explosive Environments.....98- Emergency Calls...........................99

Health and Safety Information .........100Consumer Information on WirelessPhones .........................................102Road Safety ........................................113FCC Notice and Cautions......................116Other Important Safety Information .....117Product Performance ...........................118Battery Precautions .............................119Care and Maintenance .........................122

Section 11: The Fine Print ..............125

Intellectual Property .......................126Disclaimer of Warranties..................127Standard Limited Warranty ............128

Index ...........................................135



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Whats in the Box?

The Jitterbug package you receivedincludes everything you need toget started:

1. Jitterbug OneTouch Cell Phone2. Rechargeable Battery3. AC Charger (to charge your battery)4. How-To Guide5. Quick Start Guide (not shown)

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How to Use this Guide

This How-To Guide is divided into eight sectionsthat describe the features of your OneTouchphone, and how to use them in a few simplesteps . We recommend that you read the entireguide and keep it handy for easy reference.

You can skip directly to the section yourelooking for by using the Table of Contentson page 1, the red side tabs or the Indexon page 69.

Weve included illustrations, images and thesymbols below to highlight useful information.

As we add new features and accessories, we willupdate this How-To Guide on our Web site atwww.myjitterbug.com (This feature will be availablein early 2007). Click on the How-To Guide button.

For more information, visit www.myjitterbug.com(This feature will be available in early 2007) orcall us at 1-800-733-6632 .

Thank you for choosing Jitterbug!

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TIP NOTEALERT

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Turning Your Phone On/ Off

To turn the pow er on:

1. Open the phone.

2. Press the button in the upper rightcorner until the screen lights up.

The "Jitterbug" logo will appear onyour screen before your phone isready to use. If a connection isntpossible, you'll see " No Service"on the screen.

3. When you hear a dial tone, your phoneis ready to use.

If you are not able to place a call,go to another phone and call us at1-800-733-6632 so we can help you.

To turn the pow er off:

1. Open the phone.

2. Press and hold the button until theJitterbug tune plays. Your power is off.

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I nstalling the Battery

To insert the battery:

1. Slide the rounded end of the battery into the back of your phone, lining up thegold contacts on the batterywith the gold contacts inside

the phone.2. Press the top end of thebattery down until it snapsinto place.

To remove the battery:

1. If the phone is on, turn it off by openingthe phone and holding down the buttonfor two seconds until the Jitterbug tuneplays.

2. Slide the battery releaselatch (1) on the back of thephone toward the top end of

the phone and hold.3. Lift the battery (2) up and away fromthe phone, top end first, or simply turnyour phone over. The battery will drop out.

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Back Side

Back Side



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Charging the Battery

To use the AC Power Charger:

1. Plug the large end of thecharger into a standard walloutlet (120/220 VAC).

2. Plug the smaller end into

the bottom end of your phone.Youll see a Charging message in the display window.

3. When the battery is fullycharged, youll see aCompleted message in the

display window.

Jitterbug accessories are designedto maximize the battery's life.Using other accessories coulddamage your phone and may voidyour warranty.

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Low Battery Indicator

Jitterbug phones do not have a lowbattery icon. Instead, reminderwarnings will appear as popups on thescreen with the following messages:

Charge Battery will appear when youhave used about 50% of your battery.

Battery Very Low will appear whenyou have about ten minutes of calling left.

Battery Critical will appear when youhave two minutes of calling left. Themessage will appear every ten secondsuntil you connect your phone to a charger.

If you continue to use your phonewithout charging the battery, thephone will turn itself off.

You must fully charge yourbattery before using your phone

for the first time. Failure to do somay damage your battery.

TIP

ALERT



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Getting Help

Visit www.myjitterbug.com (This featurewill be available in early 2007), to doany of the following:

Access your account information Update your phone list Change your phone options See and pay your bill Buy accessories Shop for the latest Jitterbug phones Learn about new Jitterbug services

The Jitterbug SmartChargerallows others to help you manage

your phone. Learn more about thisand other Jitterbug accessories atour Web site.

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Jitterbug Service Passwords

As a Jitterbug customer, you haveunlimited access to your voicemailand all personal account information.

To protect your privacy, well ask you toset up your own passwords to use whenyou want to gain access to this information.

When choosing a password, youllbe asked to create a securityquestion. Only you should knowthe answer. Example: What was thename of my first pet?

Learn more about setting up yourpasswords at: www.myjitterbug.com (Thisfeature will be available in early 2007), orcall us at 1-800-733-6632.

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TIP

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Jitterbug Operator Assistance

Jitterbug Operators are available 24hours a day, seven days a week to:

Place calls to anyone on your Phone List,which is on file at the operator center.

Look up residential, business orgovernment listings.

Connect you to any number in theU.S. or Canada.

Update your Phone List.

Connect you with Customer Service.

To call a Jitterbug Operator:

Press the " Operator " button.

The operator will greet you by nameand ask how to assist you.

A surcharge for operator assistancemay apply. Refer to your serviceagreement for details.

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Contacting Customer Service

Use any of these ways to contact us:

Sign on to your account atwww.myjitterbug.com (This feature willbe available in early 2007), where youcan e-mail us.

Call us toll-free at 1-800-733-6632 . Write to us at:

GreatCall Customer ServiceP.O. Box 187Solana Beach, CA 92075

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OneTouch Features

This section describes the Basic Featuresof your Jitterbug OneTouch phone andhow to use them.

Topics Covered

List of Features

Accessories Closed View (Front and Back) Open View of Your Phone Your Display Screen Your Phone Settings

- Adjust Ringer Volume- Speakerphone- Emergency Callback


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The first cellular phone weighed 40 ounces. YourJitterbug OneTouch weighs only 4.5 ounces.FACT



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Key Features

Your Jitterbug OneTouch phone was designed

to be easy to use, comfortable and reliable.Here are some of the key features :

Buttons , , are easy to use Soft ear cushion reduces outside

noise so sound is loud and clear. Screen text is easy to read.

Backlit buttons are easy to see. Scrolling button takes you throughyour Phone List.

At your request, we personalize yourJitterbug phone before we ship it, so itsready to use right out of the box:

Your Jitterbug phone comes w ith:

- Preset Phone List Up to 15 of thenumbers you call most often alreadystored on your phone.

- Call History An easy way to reviewyour last ten incoming, outgoing and

missed calls.

- A Jitterbug operator who answers you byname and is ready to assist you at anytime (surcharges may apply).

- Emergency call back service, if youever need it.

To modify any of the above features,please call the Jitterbug operator whocan assist you 24 hours a day.

Plus: Youll have easy access toadditional services that also can beturned on or off at your request:

- Voice Dialing Just say the name ornumber you want called, and you willbe connected right away.

- Ringtones Jazz, Classical? Choosefrom a list of preset ringtones or addyour own to suit your style.(Additional charges may apply.)

- Phone List Updating Select simpleor advanced ways to change and savenumbers.

- A built-in How-To-Guide so you canquicky learn how your phone works.

- Voicemail Makes it easy toretrieve any missed messages(service fees and airtime may apply).



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Jitterbug OneTouch P hone

AccessoriesTo order any of these accessories,visit www.jitterbug.com or callus at 1-800-733-6632 .

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Standard Battery AC Power Charger Leather CarryingCase

Jitterbug SmartCharger Car Power Charger Hands-free Car Kit

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Closed View of Y our Phone (Front)

1. I nternal Antenna Connects with thecellular network so you can use your phone.

2. Display Window Shows time, day anddate (when your phone is on). Indicates whenyou have an incoming call or message.

3. Volume Button Adjusts the ringer orthe voice volume during a call. (To silencethe ringer during an incoming call, tapthe volume button.)

4. Accessory Connector Linksaccessories to your phone.

5. Pow er Connector Connects the ACPower Charger to your phone.

6. Light Alert Surrounds the VolumeButton and:

Lights briefly when charging begins andsteadily when charging is complete.

Flashes to indicate an incoming call ormessage.

Lights when you turn on the phone.

Flashes when the phone needs charging

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Closed View of Y our Phone (Front)

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1. Internal Antenna 2. Display Window

3. Volume Button6. Light Alert

4. Accessory Connector

5. Power Connector



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Closed View of Your P hone (Back)

1. Battery Delivers power to make yourphone function.

2. Battery Latch Slides to open andremove the battery.

3. Lanyard Connector Makes it easy to

attach a hand-strap to carry your phone.

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Closed View of Your P hone (Back)

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1. Battery 3. Lanyard Connector

2. BatteryLatch


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Open View of Your Phone

1. Speaker Lets you hear the caller and projectssounds, such as ring tones and alerts.

2. Display Screen Shows all the information youneed to operate your phone.

3. Up/ Back Arrow Button Shows the previousscreen on your Phone List or Call History list.

4. Yes Button Responds to questions orcommands on the screen, such as Cal l?

5 . Down/ More Arrow Button Shows the next screenon your Phone List or Call History list.6. Operator Button Calls the Jitterbug operator.

7. My Choice Calls the number youve chosen tostore on your phone, such as a friend, relative,service, physician, taxi or towing service.

8. 911 Butto n Calls 911.

9. Accessory Connector Plugs accessories into your

phone such as your Hands-free Car Kit.10. Power Connector Connects the AC PowerCharger and your Car Power Charger to your phone.

11. Microphone Used during phone calls to pickup the sound of your voice.

12. No Button Rejects questions or commands onthe screen, such as Call? . Pressing also movesyou to the next feature on your phone.

13. Pow er Button Turns your phone on and off.

14 . Softcell Ear Pad Fits comfortably around your earwhile reducing unwanted noise.

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Open View of Your Phone

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1. Speaker

2. Display

Screen

3. Up/Back

11. Microphone

9. Accessory Connector

10. Power Connector

4. Yes Button5. Down/More

12. No Button

13. Power Button

14. Softcell Ear Pad

6. Operator Button

7. My Choice

8. 911 Button


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or commands you can choose or bypassby pressing or .

Remember to read the CommandArea line and respond by using the

or button.

Your P hone Settings

When you turn your phone on and it connectsto the cellular service, it is ready for calls.

You can place and receive calls only whenyour phone is on .By logging onto www.myjitterbug.com .(This feature will be available in early 2007),or by calling Customer Service or theJitterbug operator, you can turn thefollowing settings on or off:

Voice Dial Call History Built-In How-To Guide Change Your Ringtone(ringer sound)

If, for example, you turn on Voice Dial,thats the first feature you will see whenyou open your phone.

Your phone can store up to 20ringtones. You can add or deleteringtones at www.jitterbug.com at anytime. (Additional fees and airtimemay apply.)

Yo ur Display Screen

Here is the type of information that canappear on your screen.

1. Feature Area Identifies the featureyou are using.

2. Additional Entries Shows if thereare additional screens either before orafter the screen you are on.

Back means there are screens

before the one youre viewing.More means there are additionalscreens ahead. Use the Up / Down arrow

buttons to see additional screens.

3. Display Area Shows your PhoneList, phone call status and receivedmessages in adjustable type size (shorter

messages appear in larger type).4. Information Area Shows the timeand date on some screens.

5. Command Area Displays questions

Voice Dial

Yes to Use

Voice Dial?

TIPCall History (01/10)

Dr Jones

Call?

214-555-179303:45P Wed Jan 18

Outgoing

more

back1

23

4

5

NOTE


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The Volume button is on thecover of your phone just belowthe display window.

Speakerphone

Use the Speakerphone setting toconduct a call without holding the phoneto your ear (and allow others toparticipate in your phone call).

You must be on a call to use thissetting.

To use Speakerphone:

1. When you have made oranswered a call, you will see a"Connected to message onthe screen, as shown.2. Press the Volume buttonUp repeatedly until you see"P ress Yes for SPKRPhone," as shown.

3. Press the button.

To exit Speakerphone:

While you're on a call using Speakerphone,press the volume button Down toturn this feature off.

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To adjust the ringer volume:

1. Be sure the phone is open and on.

2. Press the Up/ Down volume buttonon the outside of the phone below thedisplay window. Press each time you wantto advance to the next choice.

These choices will appear on the screen:

- Ringer Volume Ring Max- Ringer Volume High- Ringer Volume Med- Ringer Volume Low- Ringer Volume Silent

3. When youre satisfied with the setting,release the volume button.

Depending on your settings, your

Jitterbug may ring and vibrate to alertyou to incoming calls. The ringer andkeypad can be silenced by pressing the volumebutton Down until "Silent" appears on thescreen. Your Jitterbug will now only vibrateto alert you to incoming calls (This can comein handy at a movie, a library, or any otherlocation where a ringer may be a distraction.)

To adjust the ear piece volume:

When youre on a call, press the Volumebutton up or down repeatedly until thesound is comfortable for you.

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Speaker Phone

Yes No

for SPKR

Phone

Press Yes

TIP

NOTE

NOTE

Connected to

Hang up?

310-555-1234

No to Hang up

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You will know that you are in theEmergency Callback setting when youopen your phone and see a popup screenwith Emergen cy Callback notification.

To exit this setting:

You must remove your battery to exit theemergency callback setting. See page 8for information about removing a battery.

Why do I have an EmergencyCallback setting?

If you dial 911 , your mobile phone line iskept free so that the 911 operator cancall you back or stay on the line with you.

If you mistakenly call 911 , end thecall as soon as possible by pressing

to Hang up or close yourphone.

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Your phone automatically exits theSpeakerphone setting when you

end a call.Emergency Callback

When youve completed an emergencycall using the button, your phone isautomatically set to Emergency Callbackfor about 30 minutes. While your phone is

in this setting, you cannot make othercalls.

To make an emergency call:

1. Press the button. "CallingEmergency" appears on thescreen.

2. When the 911 Operatoranswers, "Connected toEmergency" appears onthe screen, as shown.

To end your emergency call:

If the No to Hang up command isshowing at the bottom of the screen,press .

Your Emergency Callback setting is nowactive. To reconnect to the 911 operator,press the button.

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Connected toEmergency

No to Hang up

911

NOTE

Every day in the U.S., more than 200,000

wireless calls are made to 911.FACT

NOTE

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The Basics

This section explains how to use yourphones Calling and Answering features.

Topics Covered Answering a Call Ending a Call

Ignoring a Call Placing a Call- Calling the Jitterbug Operator- Non-Phone List Numbers- Using the My Choice Button- Calling 911- Calling Phone List Numbers


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More than 196 million Americans subscribe toa wireless service.

FACT



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A phone number or nameappears in the displaywindow, as shown.

To answ er a call if the phone is closed:

1. Open the phone. The ringtone will stop.

2. A "Connected to..." messagewill appear on the screen. Thecaller's voice can be heard.

Ending a Call

1. During calls, the No toHang Up command appearsat the bottom of the screen, asshown.

2. To end a call, press thebutton or close the phone.

Ignoring a Call

When the phone is closed:

Do nothing; the call will be sent automaticallyto your Voicemail if you enabled thisservice at www.myjitterbug.com (Thisfeature will be available in early 2007).

If Voicemail is not active, callers will get amessage that you are not available.

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3

Answ ering a Call

When you receive a call, your phonewill ring or vibrate, depending on itsring volume setting.

If your phone is open:

A phone number or nameappears if the callers nameand number are stored onyour Phone List .

If the caller cant be identified, youwill see any of these messages:- Call from unavailable number- Call from restricted number- No number

To answ er a call if the phone is open:

1. Press the button.

2. A " Connecte d To..."message will appear on thescreen. The caller's voice canbe heard through the earpiece.

If your phone is closed:

The volume button on the front of your phone flashes.

Amy

Answer?

909-555-2334

Calling from

Call from817-555-2872

Connected to

No to Hang Up

Amy

909-555-2334

Connected toAssistance

Hang up?

310-555-1234

Connected to

No to Hang Up

Amy

909-555-2334

No to Hang up


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Using the M y Choice Button

To place a call using the number youhave designated:

1. Press the My Choice button."Calling..." appears on the screen, whilewe automatically dial the number youselected when you bought your phone.

2. When the call is answered,"Connected..." appears onthe screen, as shown.

Calling 911

1. Press the button. "CallingEmergency" appears on the screen.

2. When the 911 operatoranswers, "Connected toEmergency" appears onthe screen, as shown.

A dial tone confirms that phone

service is available. If you see "NoService," a call is not possible.

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3

Connected toEmergency

No to Hang up

911

NOTE

Calling P hone List Numbers

Your Jitterbug OneTouch phone can storeup to 50 numbers and contact names onyour Phone List . To place a call to anumber on the list:

1. Press the button until a Phone Listscreen appears, as shown.

2. Press the Up/Down arrow button

to move back and forward through yourPhone List until you find the number youwant to call.

3. Press when yousee the Call? question at thebottom of your

screen.

You can control the order of thenumbers on your Phone List fromyour personal page atwww.myjitterbug.com (This featurewill be available in early 2007).

Phone List (01/02)

Amy

Call?

909-555-2334more

Smith

back

NOTE

Connected toAssistance

Hang up?

310-555-1234

No to Hang up



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Moving fromFeature to Feature on

Your Phone

This section explains how to move inand out of the features on your phone.

Topics Covered

How to Navigate Examples of Feature Navigation


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Moving from OneFeature to Another

Finding what you want is simple on yourOneTouch.

How to navigate using buttons:

1. Press the button to browse throughthe feature choices on your phone.

2. Press the Up/ Down arrow buttonto move through the entries of a feature.

3. Press the button to select the actionshown at the bottom of the screen.

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Examples of Feature Navigation

Each Jitterbug phone comes with apre-programmed Phone List.

More features, such as Voice Dialing ,Voicemail and Call History, can beturned on or off from your personal pageat www.myjitterbug.com (This featurewill be available in early 2007).

For help, call us at 1-800-733-6632 .

Here are some examples of how you cannavigate through a feature.

Example 1. Phone List with VoicemailPhone List (01/02)

Amy

Call?

909-555-2334more

Smith

back

Voicemail

Check for

Listen?

messagesSaved

Phone List (02/02)

George

Call?

972-555-6149

back

more

Baker

Phone List (01/02)

Amy

Call?

909-555-2334more

Smith

back



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Your P hone List

This section explains how to use the

Phone List to save and find the namesand numbers of people and services youcall frequently.

Topics Covered

Adding, Changing and Deleting PhoneList Numbers

- via the Operator- via the Internet- via the Up/Down Button

Finding a Number on your Phone List


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Example 2. Phone List with Voice Dialing

Example 3. Phone List with Call Historyand other optional services

Voice Dial

Yes to Use

Voice Dial?

Phone List (01/02)

Amy

Call?

909-555-2334more

Smith

back

Phone List (02/02)

George

Call?

972-555-6149

back

more

Baker

Phone List (01/02)

Amy

Call?

909-555-2334more

Smith

back

Phone List (02/02)

George

Call?

972-555-6149

back

more

Baker

All Recent (05/10)

Call?

972-555-3327

Incoming

Martha

more

back

09:27P Tue Oct18

Call History (02/02)

Voice Dial

Yes to Use

Voice Dial?

Voicemail

Check for

Listen?

messagesSaved

Phone List (01/02)

Amy

Call?

909-555-2334more

Smith

back

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Adding, Changing and DeletingNumbers

You can store up to 50 names andnumbers on your Phone List .

To add or change a number:

There are two simple ways to add,change or delete names and numbers:

1. Ask a Jitterbug operator to do it for you

2. Do-it-Yourself on your personal webpage at www.myjitterbug.com (Thisfeature will be available in early 2007).

- via the Operator

1. Press the "Operator"button. A "Calling Operator"message appears.

2. When the operatoranswers, a "Connectedto..." message appears, asshown. Tell the operator thename and number you wantto add, change or delete.

3. To end the call, press thebutton or close your phone.

CallingOperator

No To Hang Up

Connected toOperator

No to Hang up

114

- via the Internet (using your computer)

1. Go to www.myjitterbug.com (Thisfeature will be available in early 2007).

2. If you have not visitedwww.myjitterbug.com before, you willbe asked to create a login name andpassword to gain entry.

3. After logging in, select Call Listfrom the navigation menu.

4. Follow the instructions to add,change, delete or sort numbers. Entrieswill appear on your phone in the orderthat you enter them on the Web site.

You can also ask a friend or relative

with Internet access to make thechanges for you using their computerno matter where they live.

For your security, a password is required.

NOTE



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SECTION5

To add a new number via theUp/ Down button:

1 . Press repeatedly untilyour Phone List appears.

2 . Press the Up/Down arrowbutton until you come to

M odify Phone List withNew Entry at the bottom

of the screen, as shown.3 . Press . You will see thenumbers O and 2 aboveand below the number 1 ,and Choose? at the bottomof the screen, as shown.

4 . Press the Up/Down arrowbutton to find the first digit of

the number you want to add.

5 . Press to choose that number.

6 . When you have entered thephone number, tap the Up/Down

arrow button until you seeEnd. Press . The numberwill be stored, as shown.

ModifyPhone

List

Phone List

New Entry?

Numbers range from 0-9 . You canchoose x to add an extension toyour Phone List, one number ata time.

Do not enter 1 at the start of along distance number. Your Jitterbugautomatically does this for you.

To add a new name via theUp/ Down button:

After entering a new number (instructionsabove) and pressing when End appears on the screen, you have theoption of entering a new name.

1 . Press . You will see theletter A as shown.

2 . Keep tapping the Up/Downarrow button until you cometo each letter that spells a shortname for the person or service that youwant to add to your list, for example,

D-A-D. 3 . Be sure to press after each letteryou choose.

NOTE

ALERT



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If your phone ringswhile you are adding or changing yourPhone List, you will automatically

see an I ncoming Call notificationon your screen.

After youve taken the call, you cancontinue modifying your Phone List.

NOTE

53

S E C T I ON 5

52

4 . When you have entered thename, tap the Up/Down arrow

button until you see End on the screen, as shown.Press . The name will bestored.

To Change An Existing Number:

1 . Press repeatedly until your PhoneList, appears on the screen.

2 . Press the Up/Down arrow buttonto get to "M odify Phone List" screen.

3 . Press when you see "New entry?"(You will see "Modify?" at the bottom of the screen.)

4 . Press the Up/Down arrowbutton until you find the

number youre looking for, asshown.

5 . Press to Modify the

number on the screen.6. Press again when you seeM odify Number?

SECTION5

Number

740 5551818

Modify Number?

5. You will see the numbers 0 and 2 above and below the number 1 .

6. Tap the Up/ Down arrow buttonuntil you come to the first digit of thenumber you want to change.

7. When you have entered a number, tapthe Up/ Down arrow button until yousee End on the screen.

8. When you see the OldNumber and the NewNumber you want to replaceit with, press .

9. Press again if you want tochange the name that appearson the next screen, as shown.

Number

Old number 740-555-1818

New Number 714 221 3432

Replace?

Modify Name?

Susan

Name



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55

S E C T I ON 5

54

SECTION5

To Delete a Name or Number:

1 . Press repeatedly until your PhoneList appears on the screen.

2 . Press the Up/Down arrowbutton until you get to

Modify Phone List, as shown.

3 . Press when you see

"New Entry?"

ModifyPhone

List

Phone List

New Entry?

4 . Press when you see "Modify?"below the entry you want to delete.

5 . Use the Up/ Down arrow button tomove to the name or number you wantto delete.

6 . Press when you see Delete? .

7 . Press when you see "A re yousure?" .

8 . If this is the number you want todelete, press .

A three-second message will confirm thatthe information has been deleted, asshown.

To find a Phone List number:

1. Press the buttonrepeatedly until the Phone Listscreen appears, as shown.

2. Press the Up/Down arrowbutton to go through your

Phone List until you find thenumber youre looking for.

3. To call the selected number, press .

Remember that the Up / Downarrow button is used to scrollthrough your Phone List .

Phone List (01/02)

Amy

Call?

909-555-2334

more

Smith

back

TIP

AmySmithMobile

909-555-2334



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57

Call History

This section explains how to Reviewand Return missed calls. (This feature isoptional.)

Topics Covered

Using Call History Returning Missed Calls Redialing Calls Saving Calls


S E C T I ON 6

56

Following the release of the 1982 movie ET,the line "phone home" entered common

usage. In 1983, public cellular service madeit possible for Americans to "phone home"from nearly anywhere.

FACT

SECTION5



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59

S E C T I ON 6

58

SE

CTION6

Using Call History to SeeRecent Calls

Your phone keeps a list of up to ten of your most recent outgoing, incomingand missed calls. After ten entries, theoldest call is deleted.

To review Call History:

1. Press the button repeatedlyuntil a "Call History" screenappears, as shown.

2. Use the Up / Down arrowbutton to scroll through yourCall History.

If it matches a number stored on yourPhone List , the name of the personand that number will appear on thescreen with the incoming number.

The top of your screen indicateshow many calls you have andwhich call message you are on. For

example, "Call History (02/02)."

To return missed calls or redial calls:

You can use the Call History list to return

NOTE

TIP

Call History(02/10)

10:05A Fri Jan 20

Show Details?

214-555-1793

IncomingDr. Jones


missed calls, or redial both incoming oroutgoing calls, without calling the Jitterbugoperator or using your Phone List.

1. Press the buttonrepeatedly until Call History appears on the screen.

2. Use the Up/Down arrowbutton to find your desired call,as shown, and press .

3. Answer the "Call?" question by pressing thebutton to automatically dial that number.

You will receive a notification whenyou miss a call.

The Call History option on your Jitterbugallows you to save numbers and update your

Phone List directly from this menu. Pleasenote that this functionality is recommendedonly for advanced cell phone users.

To keep it simple, we suggest that you askthe Jitterbug operator to update your PhoneList for you, or go to your personalized

web page at www.myjitterbug.com (Thisfeature will be available in early 2007), andselect Call List where you can enternames and numbers you want to save.Call us for assistance at 1-800-733-6632 .

Jones

214-555-1793

NOTE

Show Details?




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S E C T I ON 7

60

Voicemail

This section explains how to useand manage Voicemail on yourOneTouch phone. (This service isoptional.)

Topics Covered

Voicemail Notifications Using Voicemail- Setting Up Voicemail- Listening to Messages- Deleting Messages


To save a number on yourCall History list:

1 . Press repeatedly until Call History, appears on the screen.

2 . Press the Up/Down arrowbutton to find the number

you want to move to your PhoneList. Show Details will appearat the bottom of the screen.

3 . Then press . You will see the timeand date that the callwas made or received, as shown.

4 . Press when you see Call? at the bottom of the screen.

5 . Press when you seeSave? on the screen.

6 . You will see Are you sure? .

7 . If this is the number youwant to save, press .(Name will not display if not

already programmed.)A three-second flash indicates that thenumber is being saved. It will be storedas the last entry on your Phone List.


Dr Jones

Call?

214-555-179303:45P Wed Jan 18

Outgoing

more

backCall History (02/02)

Outgoing

214-555-1793

Save?

Call HistoryCall History (02/02)

Call History (2/3)back

Outgoing

214-555-1793

moreShow Details?


SECTION6



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S E C T I ON 7

62

SECTION7

Voicemail NotificationsIf you miss a call and get avoicemail message, youll see"New Voicemail" on yourexternal display screen and youllalso be notified inside, as shown.

Using Voicemail

To use Voicemail, simply respond to thequestions you are asked by pressing your

or button.

Voicemail is divided into three sections:

Your voicemail greeting New messages Saved messages

When you access Voicemail, you'll hear asummary telling you if you have any new(or saved) messages, and how many.

You can stop listening to messagesat any time, simply by closing yourphone.

Setting Up Voicemail

You have the choice of using a personalizedgreeting (in your own words and voice)or using the standard Jitterbug greetingand adding your name at the end.

Voicemail

You have a

Listen?

messagenew voice

To record a personalized greeting:

1. Follow the instructions and press orsay or as questions are asked.

2. You will be able to review your greetingby answering .

3. You will be able to re-record yourgreeting or change it by answering .

When recording your voicemailgreeting, make sure you are in aquiet place.

To add your name to the standardgreeting:

1. Follow the audio instructions and pressor say or as the questions are asked.

If you need help setting up your voice-mail recording, call Customer Serviceat 1-800-733-6632 .

To listen to Voicemail messages:

1. Make sure your phone is on.

2. If you see the Voicemail notificationscreen, press to answer the questionListen?

TIP

NOTE



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Voice Dialing

This section explains how to use theVoice Dial feature on your phone to calla contact on your Phone List, simply bysaying the name of the person or serviceyou want to reach.

Topics Covered

To Start Voice Dialing Voice Dialing Tips


S E C T I ON 8

April 3, 2003 was the 30th anniversary of thefirst public phone call made on a portable cellphone. That call was placed by Martin Cooperwhose wife, Arlene Harris, is the founder of GreatCall, creator of Jitterbug Phones.

FACT

64

SECTION7

If you don't have a new messagenotification, press repeatedly

until you see the Voicemailscreen. Answer the Listen? question by pressing thebutton.

3. New messages begin playing automatically.

To delete Voicemail messages:

1. When you hear the prompt, you candelete a message by pressing or saying .

Once you delete a message, theinformation is gone. You cannotretrieve a deleted message.

2. If you choose not to delete, themessage will be automatically saved.

3. You'll then move to the next new message.If you do not have any new messages, youwill hear your saved messages.

4. To delete a saved message press or

say .

5. If you choose not to delete the message,it will remain as a saved message.

ALERT

Voicemail

Check for

Listen?

messagesSaved



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67

S E C T I ON 8

To activate this feature, login towww.myjitterbug.com (This feature

will be available in early 2007), or callCustomer Service at1-800-733-6632 .

To start voice dialing:

1. Press when you seeVoice Dial on your screen.

(The command Y es to Use will appear at the bottom,as shown.)

2. Say the nam e of the person youwant to call, exactly as it appears onyour Phone List.

3. If Voice Dial recognizes the name,

your phone will confirm the request byasking Did you say [NAME]? Confirm bysaying Yes or by pressing the button.

4. If Voice Dial is not sure which nameyou said, you will hear the question "Didyou say?" followed by the first of threepossible names.

5. Say "Yes" or press the button toconfirm a name; say "No" or press the

button to hear the next name. When youconfirm a name, that number will be dialed.

66

SECTION8

Voice Dial

Yes to Use

Voice Dial?

NOTE Voice Dialing Tips

Wait for the beep before speaking. Speak clearly at a normal volume,

as if you were talking to someoneon the phone.

Say the name, exactly as itappears on your Phone List.

Customize your phone settings atwww.myjitterbug.com (This featurewill be available in early 2007).

TIP

NOTE



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Your Customer Agreementand

Health and Safety Guide

6968



37/70

W elcome to Jitterbug

Please read this agreement carefullyconcerning your Jitterbug phone andservice, including the calling plan or plansthat you've chosen, and keep it in afamiliar place for easy reference.

By accepting this agreement, you are boundby its conditions. It covers important topicssuch as:

how long it lasts; fees for early cancellation and

late payments; our rights to change its conditions

and your wireless service; limitations of liability, privacy; how you should handle disputes

with us should they arise, includingthe arbitration of disputes.

If you accept this agreement, it will applyto all of your services from GreatCall.

7170



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Yo ur Rights to Refuse or Cancelthis Agreement

THIS AGREEMENT STARTS WHEN YOUACCEPT. You accept when you do any of the following after reviewing this agree-ment:

Use your service;

Activate your service through ourcustomer service operator;Give us a written or electronic sig-

nature indicating your acceptance; orTell us electronically that you

accept, such as through our Web site.

IF Y OU DONT WANT TO ACCEPT,DONT DO ANY OF THESE THI NGS.

You can cancel without additional fees if:(1) you tell us, and (2) return any wirelessphone and accessories to us in good con-dition; (3) before you have used 30 minutesof calling, all WITHIN 30 DAYS of receiving

your Jitterbug phone. You'll still be respon-sible through that date for the new serviceand any charges associated with it.

72

You r Calling Plans

YOUR CALLING PLANS BECOME PART OFTHIS AGREEMENT. The prices you paydepend in part on how long a commitmentyou make to be our customer.

Calling plans describe these prices and yourminimum commitment. To the extent anycondition in your calling plan expresslyconflicts with this agreement, the conditionin your calling plan will govern. If at anytime you change your service (by acceptinga promotion, for example), you'll be subjectto any requirements (such as a newminimum commitment period) we set for

that change.



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We May Make Changes

Your service is subject to our businessrequirements, including policies, practices,and procedures, which we can changewithout notice. UNLESS OTHERWISE PRO-HIBITED BY LAW, WE CAN ALSO CHANGEPRICES AND ANY OTHER CONDITIONS INTHIS AGREEMENT AT ANY TIME BY SENDINGYOU WRITTEN NOTICE PRIOR TO THEBILLING PERIOD IN WHICH THE CHANGESWOULD GO INTO EFFECT. IF YOU CHOOSETO USE YOUR SERVICE AFTER THAT POINT,YOU'RE ACCEPTING THE CHANGES. IF THECHANGES HAVE A MATERIAL ADVERSEEFFECT ON YOU, HOWEVER, YOU CAN ENDTHE AFFECTED SERVICE, WITHOUT ANYEARLY CANCELLATION FEE, JUST BYCALLING US WITHIN 60 DAYS AFTER WESEND NOTICE OF THE CHANGE.

74

Your Rights to Change or End YourService; Cancellation Charge

You're agreeing to maintain service with usfor your minimum commitment period exceptas explicitly permitted by this agreement.Periods of suspension of service dont counttoward your minimum commitment period.As noted above, your minimum commitmentperiod is described in your calling plan.After the end of your minimum commitmentperiod, you'll become a month-to-monthcustomer under this agreement.

An early cancellation fee of up to fiftypercent (50%) of the balance of yourservice charges will be charged to you and

due at the time of cancellation for the timeremaining on your commitment for eachwireless phone number that you cancel forany reason or if we stop your service earlyfor good cause. (This fee applies only to theextent permitted by law). All cancellationsby you during a monthly billing cyclebecome effective on the last day of thatbilling cycle. You'll remain responsible forall fees and charges incurred until then;partial month credits or refunds are notprovided.



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Charges and Fees We Set

You may have to pay fees to begin serviceor reconnect suspended service. Usagecharges may vary depending on where,when and how you call. We charge for theusage of our services for most calls, includingtoll-free and operator-assisted calls.Additional features and services, includingbut not limited to, operator or directoryassistance may have additional charges.Future features such as call forwarding, or3-way calling involve multiple calls and/ormultiple charges.

Taxes, Fees and Assessm ents

We are required by law to charge you certaintaxes, surcharges and assessments.These taxes, surcharges and assessmentswill be included on your bill. You are respon-sible for payment of all such taxes, sur-charges and assessments imposed on theproducts and services provided, togetherwith your monthly fees for the products

and services provided.

These taxes, surcharges and assessmentsmay change from time to time and we

76

About Rights in Numbers andElectronic Addresses We Assign to You

Any phone number, personal identificationnumber, e-mail address or identifier weassign to you remains the property of GreatCall. (We'll let you know if we needto change or reassign them). Your wirelessphone number and/or name may show upwhen you call someone. In some cases, werely on this feature to complete servicesyou enjoy.

How Service Works

Wireless phones use radio transmissions,so we can't provide service when yourwireless phone isn't in range of one of thetransmission sites of one of the companiesthat has agreed to carry our customers'calls, or if there isn't sufficient networkcapacity available at that moment. Thereare places, particularly in remote areas,with no service at all. Weather, topography,buildings, your wireless phone, and other

conditions we don't control may alsocause dropped calls or other problemswith your service.



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Your Bill/ Statement

Your bill/statement is our notice to you of your fees, charges and other importantinformation. You should read everything onyour bill/statement. We bill usage chargesafter calls are made or received. We billaccess fees and some other charges inadvance.

How We Calculate Your Bill

Your bill reflects the fees and charges ineffect under your calling plan at the timethey are incurred. You can dispute yourbill, but only within 180 days of receivingit. You must still pay any disputed chargesuntil the dispute is resolved. Dependingon your rate plan, charges for calls maybe based on the location where you areand the time of day when the call tookplace. Rates do not apply to credit cardor third party operator-assisted calls,which may be required in certain areas.The length of a call will be rounded up to

the next full minute. Charges start whenyou first press YES to dial a call on outgoingcalls, and when the call rings on anincoming call.

78

may not be able to give you advancenotice about how such changes might

affect you.

Except as prohibited by law, we may also,at our discretion, require you to pay regulatoryand administrative fees to recover our costsof complying with regulatory mandatesand Universal Service fees or similarlyimposed charges. Any customer who iseligible for an exemption from any taxor fee must provide us with a valid andproperly executed tax-exempt certificatewhich will be verified by us. Any taxexemption applies only after the date wereceive the certificate from you and haveverified your eligibility for the exemption.

Roaming and Roaming Charges

You are "roaming" whenever you make orreceive a call using a transmission siteoutside the United States and Canada.There may be extra charges (includingcharges for long distance, tolls, or callsthat don't connect) and higher rates forroaming calls, depending on your callingplan.



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P ayments, Deposits, Credit Cardsand Checks

Payment is due in full as stated on yourbill. IF WE DON'T RECEIVE PAYMENT INFULL WHEN DUE, WE MAY, TO THE EXTENTPERMITTED BY THE LAW OF THE STATEOF THE BILLING ADDRESS WE HAVE ONFILE FOR YOU AT THE TIME, CHARGE YOUA LATE FEE OF UP TO 1.5 PERCENT AMONTH (18 PERCENT ANNUALLY), OR AFLAT $5 A MONTH, WHICHEVER IS GREATER,ON UNPAID BALANCES. WE MAY ALSOCHARGE FOR ANY COLLECTION AGENCYFEES BILLED TO US FOR TRYING TOCOLLECT FROM YOU. SHOULD WE NOTRECEIVE YOUR LATE PAYMENT, WE MAY

SUSPEND YOUR SERVICE UNTIL PAID INFULL. WE RESERVE THE RIGHT TO CHARGEA REASONABLE RECONNECTION FEE. IFYOUR ACCOUNT REMAINS UNPAID, WEWILL CANCEL SERVICE FOR NON-PAYMENT;AN EARLY CANCELLATION FEE WILL BEADDED TO THE BALANCE OWED FOR EACHCANCELLED SERVICE.

We reserve the right to require an advancedeposit (or an increased deposit) from youbased on your payment history and changes

80

Time ends after you press NO, hang up byclosing your phone or the other party(ies)

on your call hang(s) up. We only bill forcalls that connect (which includes callsanswered by machines). Calls to toll-free numbers will be billed for minutes of use.Billing for minutes and related chargesmay sometimes be delayed. Delayedminute charges may be applied in themonth they appear on your bill againstminutes included in your usage allowancefor that month, rather than against theincluded usage allowance for the monthwhen you made or received the call. Thismay result in charges higher than youdexpect in the later month.



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provide us a sworn statement about thetheft if we ask for one. Should we recover

your phone and return it to you, you maybe charged for the costs associated withits recovery including rewards.

Our Rights to Lim it or End Service of This Agreement

You agree not to resell our service tosomeone else without our prior writtenpermission. You also agree that yourwireless phone won't be used for any otherpurpose that isn't allowed by this agreement,by your user guide, or that is illegal. WECAN, WITHOUT NOTICE, LIMIT, SUSPENDOR END YOUR SERVICE OR ANY AGREEMENT

WITH YOU FOR VIOLATING THIS AGREEMENTOR FOR ANY OTHER GOOD CAUSE, including,but not limited to:

(a) paying late more than once inany 12 month period;

(b) incurring charges larger than arequired deposit or billing limit (even if we

haven't yet billed the charges) if you areunwilling to increase your deposit with us;

(c) harassing our employees or agents;(d) lying to us;

82

in your plan and/or the frequency of useof our services. We'll pay simple interest

on any deposit at the rate the law requires.Please retain your evidence of deposit.You agree that we can apply deposits,payments or repayments in any order toany amounts you owe us on your account(s).You can't use a deposit to pay any billunless we agree. We refund final creditbalances of less than $1 only uponrequest. We will not honor limiting nota-tions you make on or with your checks.We may charge you up to $25 for anyreturned check or denied credit cardcharges, depending on applicable law.

If Y our Phone is Lost or Stolen

If someone steals or you lose your wirelessphone, please notify us immediately. If wehaven't given you a courtesy suspension of service and monthly fees within the prioryear, we'll give you one for 30 days, or untilyou replace or recover your wireless phone,whichever comes first. Until we grant anysuspension, you're still responsible for allfees and charges, including those chargesrelated to the use of services even if theyare used by another party. You'll need to



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85

or call toll free from your Jitterbug phoneto (888) 382-1222.

Your P rivacy

We have a duty under federal law to protectthe confidentiality of information about thequantity, technical configuration, type,destination and amount of your use of ourservice, together with similar information

on your bills. (This doesn't include yourname, address and wireless phone number).Except as provided in this agreement, wewon't intentionally share personal informationabout you without your permission.

We may use and share information aboutyou:

(a) so we can provide our goods orservices;

(b) so others can provide goods orservices to us, or to you on our behalf;

(c) so we or our affiliates can com-municate with you about goods or servicesrelated to the ones you already receive

(although you can call us at any time if you don't want us to do this);

(d) to protect ourselves; or(e) as required by law, legal process

84

(e) interfering with our operations;(f) becoming insolvent or going

bankrupt;(g) breaching this agreement;(h) "spamming" or other abusive

messaging or calling;(i) modifying your wireless phone

from its manufacturer's specifications;(j) providing credit information we

can't verify;(k) using your service in a way that

adversely affects other customers; or(l) allowing anyone to tamper with

your wireless phone number.

We can also temporarily limit service forany operational or governmental reason.

Directory Information

We don't publish directories of our cus-tomers' phone numbers, nor do we providethem to third parties for listing in direc-tories. To avoid unwanted solicitationsyou may wish to add your number to the

DO NOT CALL REGISTRY, which is managedby the Federal Trade Commission. Toregister your new phone number you canvisit the Web site at www.donotcall.gov



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Waivers and Limitations of Liability

UNLESS THE LAW FORBIDS IT IN ANYPARTICULAR CASE, WE EACH AGREE TOLIMIT CLAIMS FOR DAMAGES OR OTHERMONETARY RELIEF AGAINST EACH OTHERTO DIRECT DAMAGES. THIS LIMITATIONAND WAIVER WILL APPLY REGARDLESSOF THE THEORY OF LIABILITY, WHETHERFRAUD, MISREPRESENTATION, BREACHOF CONTRACT, PERSONAL INJURY,PRODUCTS LIABILITY, OR ANY OTHERTHEORY. THIS MEANS THAT NEITHER OFUS WILL SEEK ANY INDIRECT, SPECIAL,CONSEQUENTIAL, TREBLE OR PUNITIVEDAMAGES FROM THE OTHER. You agreethat we are not liable for problems caused

by you or a third party; by buildings, hills,network congestion, tunnels, weather orother things we don't control; or by anyact of God. You also agree that GreatCallisnt liable for missed voice mails ordeletions of voice mails from your voicemailbox (if you have one), even if you'vesaved them. If another wireless carrier isinvolved in any problem, you also agreeto limitations of liability in its favor that itimposes.

86

or exigent circumstances.

In addition, you have authorized us toinvestigate your credit history at any timeand to share credit information about youwith credit reporting agencies. If you ask,we will tell you the name and address of any credit agency that gives us a creditreport about you. It's illegal for unauthorizedpeople to intercept your calls, but such

interceptions can occur. For training orquality assurance, we may also monitoror record our calls with you.

Disclaimer of Warranties

WE MAKE NO REPRESENTATIONS ORWARRANTIES, EXPRESS OR IMPLIED,

INCLUDING, TO THE EXTENT PERMITTEDBY APPLICABLE LAW, ANY IMPLIEDWARRANTY OF MERCHANTABILITY ORFITNESS FOR A PARTICULAR PURPOSECONCERNING YOUR SERVICE OR YOURWIRELESS PHONE. WE CAN'T PROMISEUNINTERRUPTED OR ERROR-FREE SERVICEAND DON'T AUTHORIZE ANYONE TO MAKEANY WARRANTIES ON OUR BEHALF. THISDOESN'T DEPRIVE YOU OF ANY WARRANTYRIGHTS YOU MAY HAVE AGAINSTANYONE ELSE.



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BEFORE INSTITUTING ARBITRATION, YOUAGREE TO PROVIDE US WITH AN OPPOR-

TUNITY TO RESOLVE YOUR CLAIM BYSENDING A WRITTEN DESCRIPTION OFYOUR CLAIM TO US AT GREATCALL, INC.,100 VIA DE LA VALLE, DEL MAR, CA 92014AND NEGOTIATING WITH US IN GOODFAITH REGARDING YOUR CLAIM. IF WEARE NOT ABLE TO RESOLVE YOUR CLAIMWITHIN 30 DAYS OF RECEIPT OF YOURNOTICE, THEN YOU OR WE, INSTEAD OFSUING IN COURT, MAY INITIATE ARBI-TRATION PROCEEDINGS WITH THE AAA.ARBITRATION WILL BE CONDUCTEDUNDER THE AAAS PUBLISHED WIRELESSINDUSTRY ARBITRATION RULES ANDSUPPLEMENTAL PROCEDURES FOR CON-

SUMER-RELATED DISPUTES, WHICH AREAVAILABLE BY CALLING THE AAA AT800-778-7879 OR VISITING ITS WEBSITE AT www.adr.org .

The AAA has a fee schedule for arbitrations.You will pay your share of the arbitratorsfees and administrative expenses (Feesand Expenses) except that: (a) for Claimsless than $25, we will pay all Fees andExpenses; and (b) for Claims between $25and $1,000, you will pay only $25 in Fees

88

Handling Disputes w ith Us

ARBITRATION PLEASE READ THISPROVISION CAREFULLY. IT MEANS THAT,EXCEPT AS NOTED BELOW, YOU AND WEWILL ARBITRATE OUR DISPUTES. ANYCLAIM OR DISPUTE BETWEEN YOU ANDUS IN ANY WAY RELATED TO ORCONCERNING THE AGREEMENT, OR THEPROVISION OF SERVICES OR PRODUCTSTO YOU, INCLUDING ANY BILLINGDISPUTES (CLAIM), SHALL BESUBMITTED TO FINAL, BINDINGARBITRATION BEFORE THE AMERICANARBITRATION ASSOCIATION (AAA). Thisagreement to arbitrate also requires youto arbitrate claims against other parties

relating to Services or Products providedor billed to you, including suppliers of Services and Products and our retaildealers, if you also assert Claims againstus in the same proceeding. You and weacknowledge that the Agreement affectsinterstate commerce and that the Federal

Arbitration Act and federal arbitration lawapply to arbitrations under theAgreement.



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INDIVIDUAL CAPACITY AND NOT AS ACLASS REPRESENTATIVE OR A CLASS

MEMBER IN A CLASS OR REPRESENTATIVEACTION. IF A COURT OR ARBITRATORDETERMINES IN A CLAIM BETWEEN YOUAND US THAT YOUR WAIVER OF ANYABILITY TO PARTICIPATE IN CLASS ORREPRESENTATIVE ACTIONS IS UNEN-FORCEABLE UNDER APPLICABLE LAW,THE ARBITRATION AGREEMENT WILLNOT APPLY, AND YOU AND WE AGREETHAT SUCH CLAIMS WILL BE RESOLVEDBY A COURT OF APPROPRIATEJURISDICTION, OTHER THAN A SMALLCLAIMS COURT.

JURY TRIAL WAIVER WHETHER ANY

CLAIM IS IN ARBITRATION OR IN COURTYOU AND WE WAIVE ANY RIGHT TO JURYTRIAL INVOLVING ANY CLAIMS OR DIS-PUTES BETWEEN YOU AND US.

About You

You represent that you're at least 18

years old and have the legal capacity toaccept this agreement. If you are orderingfor a friend or a member of your family,you are bound by the terms of this agree-

90

and Expenses, or any lesser amount asprovided under AAAs Supplemental

Procedures for Consumer-Related Disputes.You and we agree to pay our own otherfees, costs, and expenses, including thosefor any attorneys, experts, and witnesses.An arbitrator may only award as much andthe type of relief as a court with jurisdictionin the place of arbitration that is consistentwith law and this Agreement. An arbitratormay issue injunctive or declaratory relief but only applying to you and us and notto any other customer or third party. Asa limited exception to the agreement toarbitrate, you and we agree that: (a) youmay take Claims to small claims court, if your Claims qualify for hearing by such

court; and (b) if you fail to timely payamounts due, we may assign your accountfor collection, and the collection agencymay pursue in court claims limited strictlyto the collection of the past due debt andany interest or cost of collection permittedby law or the Agreement.

CLASS ACTION WAIVER WHETHER INCOURT, SMALL CLAIMS COURT, OR ARBI-TRATION YOU AND WE MAY ONLY BRINGCLAIMS AGAINST EACH OTHER IN AN



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held invalid, that part may be severedfrom this agreement. This agreement and

the documents to which it refers form theentire agreement between us on theirsubjects.

You can't rely on any other documents orstatements on those subjects by any salesor service representatives, and you haveno other rights with respect to service orthis agreement, except as specificallyprovided by law. This agreement isn't forthe benefit of any third party except ourparents, affiliates, subsidiaries, agents andpredecessors and successors in interest.Except to the extent we've agreed otherwisein the provisions on late fees and arbitration,

this agreement and disputes covered by itare governed by the laws of the state of California, without regard to the conflictsof laws rules of that state.

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ment, unless and until, your friend orfamily member has agreed to the terms

of this agreement. If you're ordering for acompany, you're representing that you'reauthorized to bind it, and where the con-text requires, "you" means the company.

About this Agreement

A waiver of any part of this agreement in

one instance isn't a waiver of any otherpart or any other instance. You can't assignthis agreement or any of your rights orduties under it. We may assign all or partof this agreement or your debts to uswithout notice, and you agree to make allsubsequent payments as instructed.

NOTICES ARE CONSIDERED DELIVEREDWHEN WE SEND THEM BY E-MAIL OR FAXTO ANY E-MAIL OR FAX NUMBER YOU'VEPROVIDED TO US, OR 3 DAYS AFTERMAILING TO THE MOST CURRENTBILLING ADDRESS WE HAVE ON FILE FORYOU, IF BY US, OR TO THE CUSTOMERSERVICE ADDRESS ON YOUR MOSTRECENT BILL, IF BY YOU.

If any part of this agreement, includingany part of its arbitration provisions, is



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Health and Safety Information

This section covers common questions aboutthe Healthy Use of cell phones andrecommended Safety Precautions .

Topics Covered

Operating Environment Health and Safety Information Consumer Questions and Answers Road Safety FCC Notice Other Important Safety Information Product Performance Battery Precautions Care and Maintenance

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Persons w ith pacemakers:Operating Environment



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should always keep the phone more than15 cm (6 inches) from their pacemaker when

the phone is switched on. should not carry the phone in a breast pocket. should use the ear opposite the pacemaker

to minimize potential interference.

If you have any reason to suspect that interferenceis taking place, switch your phone off immediately.

Hearing Aids

Some digital wireless phones may interfere withsome hearing aids. In the event of suchinterference, you may wish to consult your hearingaid manufacturer to discuss alternatives.

Other Medical Devices

If you use any other personal medical devices,

consult the manufacturer of your device todetermine if it is adequately shielded fromexternal RF energy. Your physician may be ableto assist you in obtaining this information.Switch your phone off in health care facilitieswhen any regulations posted in these areasinstruct you to do so. Hospitals or health carefacilities may be using equipment that could besensitive to external RF energy.

Vehicles

RF signals may affect improperly installed orinadequate ly shielded electronic systems in

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Remember to follow any special regulationsin force in any area and always switch your phone

off whenever it is forbidden to use it, or when itmay cause interference or danger. When connectingthe phone or any accessory to another device, readits user's guide for detailed safety instructions.Do not connect incompatible products.

As with other mobile radio transmitting equipment,users are advised that for the satisfactory operationof the equipment and for the safety of personnel,

it is recommended that the equipment should onlybe used in the normal operating position (held toyour ear with the antenna pointing over your shoulder).

Using Your P hone Near Other ElectronicDevices

Most modern electronic equipment is shieldedfrom radio frequency (RF) signals. However,

certain electronic equipment may not be shieldedagainst the RF signals from your wireless phone.Consult the manufacturer to discuss alternatives.

Pacemakers

Pacemaker manufacturers recommend that aminimum distance of 15 cm (6 inches) bemaintained between a wireless phone and apacemaker to avoid potential interference withthe pacemaker. These recommendations areconsistent with the independent research andrecommendations of Wireless Technology Research.



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Emergency Calls

This phone, like any wireless phone, operates

using radio signals, wireless and landline networksas well as user-programmed functions, which cannotguarantee connection in all conditions. Therefore,you should never rely solely on any wirelessphone for essential communications (medicalemergencies, for example).

Remember, to make or receive any calls the phonemust be switched on and in a service area withadequate signal strength. Emergency calls maynot be possible on all wireless phone networksor when certain network services and/or phonefeatures are in use. Check with local serviceproviders. To make an emergency call:

1. If the phone is off, turn it on.2. Press the 911 button.

When making an emergency call, remember to giveall the necessary information as accurately as possible.Remember that your phone may be the only meansof communication at the scene of an accident; donot hang-up the call until given permission to do so.

Restricting Children's Access to your Ph one

Your phone is not a toy. Children should not be

allowed to play with it because they could hurtthemselves and others, damage the phone or makecalls that increase your phone bill.

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motor vehicles. Check with the manufacturer orits representative regarding your vehicle. Youshould also consult the manufacturer of anyequipment that has been added to your vehicle.

Posted Facilities

Switch your phone off in any facility where postednotices require you to do so.

Potentially Explosive Environments

Switch your phone off when in any area with apotentially explosive atmosphere and obey allsigns and instructions. Sparks in such areas couldcause an explosion or fire resulting in bodily injuryor even death. Users are advised to switch thephone off while at a refueling point (service station).Users are reminded of the need to observerestrictions on the use of radio equipment in fueldepots (fuel storage and distribution areas),

chemical plants or where blasting operations arein progress.

Areas with a potentially explosive atmosphereare often but not always clearly marked. Theyinclude below deck on boats, chemical transferor storage facilities, vehicles using liquefiedpetroleum gas (such as propane or butane),areas where the air contains chemicals or particles,such as grain, dust or metal powders, and anyother area where you would normally be advisedto turn off your vehicle engine.


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group of the federal agencies that haveresponsibility for different aspects of RF safety

Wh at is the FDA's role concerning thesafety of wireless phones?



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responsibility for different aspects of RF safetyto ensure coordinated efforts at the federal level.The following agencies belong to this working group:

* National Institute for Occupational Safetyand Health

* Environmental Protection Agency* Federal Communications Commission* Occupational Safety and Health Administration* National Telecommunications and Information

Administration

The National Institutes of Health participates insome interagency working group activities, as well.

The FDA shares regulatory responsibilities forwireless phones with the Federal CommunicationsCommission (FCC). All phones that are sold inthe United States must comply with FCC safetyguidelines that limit RF exposure. FCC relies onFDA and other health agencies for safety questionsabout wireless phones.

The FCC also regulates the base stations that thewireless phone networks rely upon. While thesebase stations operate at higher power than do thewireless phones themselves, the RF exposures thatpeople get from these base stations are typically

thousands of times lower than those they can getfrom wireless phones. Base stations are thus notthe primary subject of the safety questionsdiscussed in this document.

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safety of wireless phones?

Under the law, the FDA does not review the safetyof radiation-emitting consumer products such aswireless phones before they can be sold, as it doeswith new drugs or medical devices. However, theagency has authority to take action if wirelessphones are shown to emit radio frequency energy(RF) at a level that is hazardous to the user. Insuch a case, the FDA could require the manufacturersof wireless phones to notify users of the healthhazard and to repair, replace or recall the phones

so that the hazard no longer exists.Although the existing scientific data do notjustify FDA regulatory actions, FDA has urged thewireless phone industry to take a number of steps,including the following:

Support needed research into possiblebiological effects of RF of the type emittedby wireless phones;

Design wireless phones in a way thatminimizes any RF exposure to the user thatis not necessary for device function; and

Cooperate in providing users of wirelessphones with the best possible information on

possible effects of wireless phone use onhuman health.

The FDA belongs to an interagency working


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* Occupational Safety and Healthmethod is now part of a standard sponsored by



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Administration's (OSHA):http://www.osha.gov/SLTC/radiofrequency

radiation/index.html* National Institute for Occupational Safety

and Health (NIOSH):http://www.cdc.gov/niosh/topics/emf

* World Health Organization (WHO):http://www.who.int/peh-emf/

* International Commission onNon-Ionizing Radiation Protection:http://www.icnirp.de

* National Radiation Protection Board (UK):http://www.hpa.org.uk/radiation/

Road Safety

When driving a car, driving is your first responsibility.When using your wireless phone behind thewheel of a car, practice good common sense andremember the following tips:

1. Get to know your wireless phone and itsfeatures, such as speed dial and redial. If available, these features help you place your

call without taking your attention off the road.

2. When available, use a hands-free device.If possible, add an additional layer of

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the Association for the Advancement of Medicalinstrumentation (AAMI). The final draft, a joint

effort by FDA, medical device manufacturers, andmany other groups, was completed in late 2000.This standard will allow manufacturers to ensurethat cardiac pacemakers and defibrillators are safefrom wireless phone EMI. FDA has tested wirelessphones and helped develop a voluntary standardsponsored by the Institute of Electrical andElectronic Engineers (IEEE). This standard specifiestest methods and performance requirementsfor hearing aids and wireless phones so that nointerference occurs when a person uses acompatible phone and a compatible hearing aid atthe same time. This standard was approved by theIEEE in 2000.

The FDA continues to monitor the use of wirelessphones for possible interactions with other medical

devices. Should harmful interference be foundto occur, the FDA will conduct testing to assessthe interference and work to resolve theproblem.

Additional information on the safety of RFexposures from various sources can be obtainedfrom the following organizations:

* FCC RF Safety Programhttp://www.fcc.gov/oet/rfsafety

* Environmental Protection Agency (EPA)http://www.epa.gov/radiation /

the potential to divert your attention fromthe road.

convenience and safety to your wirelessphone with one of the many hands-free



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8. Use your wireless phone to call for help.

Press the 911 button or other local emergencynumber in the case of fire, traffic accidentor medical emergencies. Remember, it is afree call on your wireless phone!

9. Use your wireless phone to help others inemergencies. If you see an auto accident,crime in progress or other serious emergency

where lives are in danger, press the 911button or other local emergency number,as you would want others to do for you.

10. Call roadside assistance or a special non-emergency wireless assistance number whennecessary. If you see a broken-down vehicleposing no serious hazard, a broken trafficsignal, a minor traffic accident where no oneappears injured, or a vehicle you know to bestolen, call roadside assistance or otherspecial non-emergency number.

The w ireless industry reminds you to useyour phone safely when driving .

For more information, please call 1-888-901-SAFE,

or visit our Web site www.wow-com.com Providedby the Cellular Telecommunications & InternetAssociation.

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accessories available today.

3. Position your wireless phone within easyreach. Be able to access your wireless phonewithout removing your eyes from the road.If you get an incoming call at an inconvenienttime, let your voice mail answer it for you.

4. Let the person you are speaking with knowyou are driving; if necessary, suspend the

call in heavy traffic or hazardous weatherconditions. Rain, sleet, snow, ice and evenheavy traffic can be hazardous.

5. Do not take notes or look up phone numberswhile driving. Jotting down a "to do" list orflipping through your address book takesattention away from your primary respon-sibility, driving safely.

6. Dial sensibly and assess the traffic; if possible,place calls when you are not moving or beforepulling into traffic. Try to plan calls when yourcar will be stationary. If you need to makea call while moving, dial only a few numbers,check the road and your mirrors, then continue.

7. Do not engage in stressful or emotional con-versations that may be distracting. Makepeople you are talking with aware you aredriving and suspend conversations that have

Other Important Safety Information* US food and Drug Administration:



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Other Important Safety Information

Only qualified personnel should service the

phone or install the phone in a vehicle. Faultyinstallation or service may be dangerous andmay invalidate any warranty applicable tothe device.

Check regularly that all wireless phoneequipment in your vehicle is mounted andoperating properly.

Do not store or carry flammable liquids,gases or explosive materials in the samecompartment as the phone, its parts oraccessories.

For vehicles equipped with an air bag, rememberthat an air bag inflates with great force. Donot place objects, including both installed or

portable wireless equipment in the area overthe air bag or in the air bag deployment area.If wireless equipment is improperly installedand the air bag inflates, serious injury could result.

Switch your phone off before boarding anaircraft. The use of wireless phones in aircraftis illegal and may be dangerous to the aircraft's

operation. Failure to observe these instructions may lead

to the suspension or denial of telephoneservices to the offender, or legal action, or both.

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US food and Drug Administration:http://www.fda.gov/cellphones

FCC NoticeThe phone may cause TV or radio interferenceif used in close proximity to receiving equipment.The FCC can require you to stop using the phoneif such interference cannot be eliminated.

Vehicles using liquefied petroleum gas (such aspropane or butane) must comply with the National

Fire Protection Standard (NFPA-58). For a copyof this standard, contact the National Fire ProtectionAssociation, One Batterymarch Park, Quincy,MA 02269, Attn: Publication Sales Division.

FCC Cautions

Any changes or modifications to your phone notexpressly approved in this document could void

your warranty for this equipment, and void yourauthority to operate this equipment. Only useapproved batteries, antennas and chargers.The use of any unauthorized accessories may bedangerous and void the phone warranty if saidaccessories cause damage or a defect to the phone.

Although your phone is quite sturdy, it is acomplex piece of equipment and can be

broken. Avoid dropping, hitting, bending orsitting on it.

Availability of Various FeaturesProduct Performance



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y

Many services and features are network dependent

and may require additional subscription and/orusage charges. Not all features are available forpurchase or use in all areas. Logon towww.myjitterbug.com for more information orcall customer service at 1-800-733-6632.

Battery Standby and Talk Time

Standby and talk times will vary depending on

phone usage patterns and conditions. Battery powerconsumption depends on factors such as networkconfiguration, signal strength, operating temperature,features selected, frequency of calls, and voice,data, and other application usage patterns.

Battery Precautions

Avoid dropping the cell phone. Dropping it,

especially on a hard surface, can potentiallycause damage to the phone and battery. If you suspect damage to the phone or battery,call us at 1-800-733-6632 .

Never use any charger or battery that isdamaged in any way.

Use the battery only for its intended purpose. Follow battery usage, storage and charging

guidelines found in your How-To Guide.

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Getting the Most Out of Y our Signal Reception

The quality of each call you make or receivedepends on the signal strength in your area.You will know that you have

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