job description - national university of ireland, galway … · web viewthe information solutions...

Senior Manager, Information Solutions and Services

Post B

Contents Page Number

Advertisement 3-4

Job Description 5 - 8

Application Procedures 9 - 10

Application Form 11 – 15

Irish Assessment Grid 16

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National University of Ireland Galway

Senior Manager, Information Solution and Services – Post B

The Information Solutions and Services Department at NUI Galway provides a comprehensive range of ICT services to the University’s various communities. The Department wishes to recruit two senior managers to provide leadership in the development and delivery of these services. Applicants should have: Essential:

Degree level qualification (or equivalent) in a relevant area: IT / Engineering / Business / Accountancy

A proven track record in leadership, management and delivery of major ICT projects in large complex organisations.

Proven management experience of staff, stakeholders and suppliers. Experience in the use of formal project and service management methodologies. Knowledge of current trends in ICT and how they can be adopted by the University

Several years experience working at a senior level in ICT or a related area. Demonstrable experience of collaboration across organisational boundaries with diverse

groups of internal constituents. Vendor /Partner management experience. Able to demonstrate significant experience of working with formal methodologies

(PRINCE2, ITIL or equivalent) and other aspects of current best practice for the delivery of ICT projects and services.

Able to demonstrate significant experience of managing developing a team of staff including formal performance management systems

Able to demonstrate significant experience of budget management. Competency in Irish Language at the following levels: Labhairt B2, Scriobh B1

(applicants will be required to complete an Irish assessment).Desirable 5 years experience working at a senior level in the area of ICT or a related area Post Graduate qualification in IT/Management Experience working in large complex organisations with multiple stakeholders. Knowledge /understanding of the higher education sector.

An assessment centre will form part of the recruitment process inclusing assessment in Irish language competency based on the requirements of the role. Further details will be provide to candidates on receipt of applicantion. interviewFor enquires relating to the positions please contact Mr. Seán O’Farrell, Director of Information Services Solutions; Email: [email protected] Salary: €60,729pa (Salary Range €60,729 - €76,847 p.a.) Post January 2011 rates

Closing date for receipt of applications is: midnight (local time), Friday, 11th January 2013. It will not be possible to consider application after the closing date.

This appointment will be made on the above salary scale in line with current government pay policy

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mailto:[email protected]

For further information and to make an application for the above post please visit http://www.nuigalway.ie/about-us/jobs/ Applications should be made to [email protected]

Please note that appointment to posts advertised will be dependent upon the terms of the employment control framework for the higher education sector.

National University of Ireland, Galway is an equal opportunities employer.

JOB DESCRIPTION

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http://www.nuigalway.ie/about-us/jobs/

1. Job Title Discipline/Section Current Job Holder

Senior Manager (AO) Post B

Information Solutions and Services

Vacant

Contract Status: Permanent Post No:202888 - 007340

2. Role Relationships

The holder has relationships as follows:

Reports to: Director of Information Solutions and Services or his nominee

Manages: Staff teams as assigned from time to time by the Director of Information Solutions

and Services. These will normally be teams responsible for multiple critical ICT services. Team sizes will vary according to the current ISS work programme.

Project teams as assigned from time to time by the Director of Information Solutions and Services. These teams may be drawn in matrix fashion from other sections of ISS and across the University

Supplier relationships:Manages service and supply/procurement relationships with University suppliers. Acts as point of escalation in managing service delivery and service development issues, ensuring that suppliers perform as contracted.

Manages supply relationships internal to the University’s Support services.

Stakeholder and Customer Relationships:Meets formally and informally with stakeholders to discuss and resolve strategic and operational questions concerning requirements, development and delivery of service, to report on service outcomes, and to deal with specific issues as they arise. Stakeholders include: Unit heads and senior managers (up to and including UMT members) across the

University Students and their representatives Other senior managers in ISS Staff and managers in all sections of ISS

Managers and staff in other NUIG ICT service providers, including CELT, James Hardiman Library

Managers and Staff in Colleges/Schools and research centres

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The post holder will occupy one of the senior manager roles identified in the organisation chart below. The organisational structure is currently under review and the post-holders duties may therefore be modified from time to time at the discretion of the Director of Information Solutions and Services.

3. MAIN PURPOSE OF JOB:

The postholder as member of the ISS senior management team will :

Provide strategic input to stakeholders in support services and academic units at a senior level to maximize the effectiveness of the deployment of ICT services to meet the University’s strategic goals.

Manage the development and delivery of a number of critical ICT services in terms of ensuring performance and continuous improvement. This will typically cover a range of high priorty /critical services

The post holder will be assigned to a role in the solutions or service delivery group (depending on the outcome of the Organization restructure). The structure/roles will align the roles with one or more of the University’s strategic priorities and will continue to evolve in line with the University’s strategy :

4. MAIN DUTIES AND RESPONSIBILITIES: (In perceived order of Importance)

The postholder will be specifically accountable for:

Delivering a specified programme of work identified in the ISS rolling work programme and set in the context of successfully contributing to delivery against the University’s policies and strategic objectives. This may include delivery of operational services and development activity for new and existing services.

Working with relevant stakeholders at a senior level to understand their business objectives and to define, develop, provide, monitor and report on services which meet their business needs and expectations, all within the context of the University’s

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strategic plan and taking due account of the changing external ICT environment. Ensuring that services are delivered against agreed and transparent service

descriptions and service specifications, where necessary originating and agreeing these specifications and descriptions with relevant stakeholders.

Manage 3rd party partners with regard to the delivery of projects and services Ensuring that services generally meet their agreed service levels. Managing and

reporting on deviations from agreed service levels. Ensuring that procedures, documentation, checklists, reviews and any other

necessary process steps required to assure successful delivery of the relevant services are formally documented, communicated as required, observed, and effective.

Ensuring that service development initiatives have suitable project management arrangements, which are documented, communicated, observed and effective.

Lead, manage and develop a team of assigned staff, which may include one or more managers responsible for delivery of individual services as well as technical and customer service staff. In particular the postholder will take responsibility for effective operation in their section of the University’s Performance Management and Career Development scheme.

Planning, monitoring, and reporting on utilisation of staff and non-staff resources required to deliver the services.

Preparing budgetary proposals and managing the budget assigned to the services. Participate in ISS departmental leadership and decision making and in university

initiatives as a member of the senior team ISS. Such other duties as may reasonably be required in undertaking the senior manager

role.

5. SPECIAL FEATURES OF JOB:

Eligibility Requirements:

Qualifications, Knowledge and ExperienceEssential Degree level qualification (or equivalent) in a relevant area

IT/Engineering/Business/Accountancy. Several years experience working at a senior level in the area of ICT or a related

area. Able to demonstrate a significant track record of successfully delivering ICT projects

and services in large and complex organisation(s). Several years experience of providing leadership (both within the ICT function and

to the business) in large organisation(s) with a diverse range of stakeholders. Demonstrable experience of collaboration across organisational boundaries with

diverse groups of internal constituents. Vendor /Partner management experience. Able to demonstrate significant experience of working with formal methodologies

(PRINCE2 ,ITIL or equivalent) and other aspects of current best practice for the delivery of ICT projects and services.

Able to demonstrate significant experience of managing developing a team of staff including formal performance management systems.

Able to demonstrate significant experience of budget management. of 18

Competency in Irish Language at the following levels: Labhairt B2, Scriobh B1 (applicants will be required to complete an Irish assessment).

Desirable 5 years experience working at a senior level in the area of ICT or a related area. Post Graduate qualification in IT/Management. Experience working in large complex organisations with multiple stakeholders. Knowledge /understanding of Higher education sector.

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APPLICATION AND APPOINTMENT PROCEDURES

1. Application

It is VITAL that you ONLY USE THE POST REFERENCE ‘007340’ in the subject line of your application email. This will ensure that your application reaches the correct mailbox.

A. Applications should be made by sending the following information to [email protected]

Please submit as one MS Word Format document: The following documents must be collated and submitted as one document (NOT three separate attachments):

a. A completed Application Form (see pages 11-15)

a. A cover letter/personal statement outlining why you wish to be considered for the post and where you believe your skills and experience meet the requirements for the post of ‘Senior Manager ISS Post B’

b. A comprehensive CV clearly showing your relevant achievements and experience in your career to date in relation to the key areas as described in the Job Advertisement and Job Description

The completed application document must be forwarded by email as one attachment to reach the Human Resources Office no later than midnight (GMT) on Friday, 11th January 2013. Please note that an application will ONLY be considered if documents a to c above are fully completed and received by the closing date.

B. All applicants will receive an acknowledgement of application within 5 working days. If you do not receive an acknowledgement of receipt of your application within this timeframe or if you have any other queries regarding the application process please contact [email protected] or telephone 091-492151.

C. Pension Entitlements:This is a pensionable position. Details of the applicable Pension Scheme will be provided to the successful candidate. The Pension element of this appointment is subject to the terms and conditions of the Pension scheme currently in force within the University. This Scheme may be amended or revised by the Irish Government or its agents at any time.

The Public Service Superannuation (Miscellaneous Provisions) Act 2004 set a minimum retirement age of 65 and removed the upper compulsory retirement age for certain New Entrants to the Public Sector on or after 1 April 2004. In the December 2009 Budget, the Government indicated its intention to (i) increase the minimum retirement age for all new Public

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Servants to equal the qualifying age for the Irish State Pension that is anticipated to be 67 for the foreseeable future; and (ii) to again introduce an upper compulsory retirement age of 70 initially. Legislation is pending and this appointment will be subject at all times to the provisions of such legislation.

2. Assessment Procedure

(a) Board of Assessors

Applications will be considered by a Board of Assessors, which will shortlist and interview candidates.

(b) Interview Dates

Candidates will be advised of arrangements in due course.

(c) Expenses

Expenses are paid to candidates invited to the Assessors’ Interview (see (a) above).

(d) The Human Resources Office will offer the post to the candidate

appointed once the appointment has been made by the relevant University Appointing Authority. The successful candidate will be required to submit evidence of age, original qualifications and undergo a medical examination.

All candidates will in due course be notified of the outcome of their application.

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APPLICATION FOR EMPLOYMENT ACADEMIC SUPPORT POSITIONS

Application Forms may be typed or should be written in black ink

POSITION DETAILS

Post Title Senior Manager ISS – Post B

Reference No. 007340

PERSONAL DETAILS (use BLOCK LETTERS or TYPE)Surname Fore Names

Address for Correspondence: Home Address (If different from previous)

Contact Details:Home Telephone No: Work Telephone No:Mobile No: Email Address:

Citizenship: Are you an Irish / EEA Citizen? Yes / No

If you are not an Irish / EEA Citizen, do you have a current work permit for the Republic of Ireland? Yes / No

Are you currently employed by NUIG? No / Yes Employee Number (if known) :

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EDUCATIONAL INFORMATIONA. University or Other Third Level Institution

Qualification Obtained Academic Institution Dates From To Results

B. Second Level / Post Primary Name of School / College Dates

From To Certificate or

Diploma ObtainedFinal

Examination Subjects and

Results

C. Other Qualifications: Include Memberships/Fellowships/Relevant Training Programme

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Candidates will be required to produce evidence of qualifications on appointment

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EMPLOYMENT HISTORY (please list positions held, starting with the most recent first)

Name and Address of Employer and Nature

of Business

Position Held – Job Title and Nature of Duties

Dates From To

Reason for Leaving

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Current Salary, Benefits, Allowances and Pension ArrangementsSalary Scale: Pension Contribution:

Current Salary: Other Benefits:

Additional Allowances: Notice Required:

Please indicate your reasons for seeking this post

Please outline how you meet the Criteria outlined in the Job Description for this post

Any other information that may help in assessing your application. Leisure time interests may be included here.

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REFEREE INFORMATION (Please include details of your current / most recent employer in addition to two other referees. Any offer of employment will be made subject to the receipt of satisfactory references.Name Full Postal Address Relationship to

youContact details

Phone:

Fax:

Email:

Phone:

Fax:

Email:

Phone:

Fax:

Email:

Do you require notification before your referees are contacted?

Yes / No

APPLICANT DECLARATION

All information provided in this application is, to the best of my knowledge true and correct. I understand that should any of the particulars furnished in this application be found to be false or inaccurate in a material particular, will disqualify my application or may result in dismissal if employed by the University. I also fully recognise that canvassing will disqualify my application.

PRINT NAME : SIGNATURE : DATE :

For confirmation of receipt of application, please see details on page 9

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Self-Assessment Grid (© Council of Europe 2001)

A1 A2 B1 B2 C1 C2

U N D E R S T A N D I N G

ListeningI can understand familiar words and very basic phrases concerning myself, my family and immediate concrete surroundings whenpeople speak slowly and clearly.

I can understand phrases and the highest frequency vocabulary related to areas of most immediate personal relevance (e.g., very basic personal andfamily information, shopping, local area, employment). I can catchthe main point in short, clear, simple messages and announcements.

I can understand the main points of clear standard speech on familiar matters regularly encountered in work, school, leisure, etc. I can understand the main point of many radio or TV programmes on current affairs or topics of personal or professional interest when the delivery is relatively slow and clear.

I can understand extended speech and lectures and follow even complex lines of argument provided the topic is reasonably familiar. I can understand mostTV news and current affairs programmes. I can understand the majority of films in standard dialect.

I can understand extended speech even when it is not clearly structured and when relationships are only implied and not signalled explicitly. I can understand television programmes and films without too much effort.

I have no difficulty in understanding any kind of spoken language, whether live or broadcast, even when delivered at fast nativespeed, provided I have some time to get familiar with the accent.

Reading I can understand familiar names, words and very simple sentences, for example on notices and posters or in catalogues.

I can read very short, simple texts. I can find specific, predictable information in simple everyday material such as advertisements, prospectuses, menus and timetables and I can understand short simple personal letters.

I can understand texts that consist mainly of high frequency everyday or job-related language. I can understand the descriptionof events, feelings and wishes in personal letters.

I can read articles and reports concerned with contemporary problems in which the writers adopt particular attitudes or viewpoints. I can understand contemporary literary prose.

I can understand long and complex factual and literary texts, appreciating distinctions of style. I can understand specialisedarticles and longer technical instructions, even when they do not relate to my field.

I can read with ease virtually all forms of the written language, including abstract, structurally or linguistically complex texts such as manuals, specialised articles and literary works.

S P E A K I N G

SpokenInteraction

I can interact in a simple way provided the other person is prepared to repeat or rephrase things at a slower rate of speech and help me formulate what I'm trying to say. I can ask and answer simple questions in areas of immediate need or on very familiar topics.

I can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar topics and activities. I can handle very short social exchanges, even though I can't usually understand enough to keep the conversation going myself.

I can deal with most situations likely to arise whilst travelling in an area where the language is spoken. I can enter unprepared into conversation on topics that are familiar, of personal interestor pertinent to everyday life (e.g.,family, hobbies, work, travel and current events).

I can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible. I can take an active part in discussion in familiar contexts, accounting for and sustaining my views.

I can express myself fluently and spontaneously without much obvious searching for expressions. I can use language flexibly and effectively for social and professional purposes. I can formulate ideas and opinions with precision and relate my contribution skilfully to those of other speakers.

I can take part effortlessly in any conversation or discussion and have a good familiarity with idiomatic expressions and colloquialisms. Ican express myself fluently andconvey finer shades of meaning precisely. If I do have a problem I can backtrack and restructure around the difficulty so smoothly that other people are hardly aware of it.

SpokenProduction

I can use simple phrases and sentences to describe where I live and people I know.

I can use a series of phrases and sentences to describe in simple terms my family and other people, living conditions, my educational background and my present or most recent job.

I can connect phrases in a simple way in order to describe experiences and events, my dreams, hopes and ambitions. I can briefly give reasons and explanations for opinions and plans. I can narrate a story or relate the plot of a book or film and describe my reactions.

I can present clear, detailed descriptions on a wide range of subjects related to my field of interest. I can explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.

I can present clear, detailed descriptions of complex subjects integrating sub-themes, developing particular points and rounding off with an appropriate conclusion.

I can present a clear, smoothly- flowing description or argument in a style appropriate to the context and with an effective logical structure which helps the recipient to notice and remember significant points.

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W R I T I N G

Writing I can write a short, simple postcard, for example sending holiday greetings. I can fill in forms with personal details, for example entering my name, nationality and address on a hotel registration form.

I can write short, simple notes and messages. I can write a very simple personal letter, for example thanking someone for something.

I can write simple connected text on topics which are familiar or of personal interest. I can write personal letters describing experiences and impressions.

I can write clear, detailed text on a wide range of subjects related to my interests. I can write an essay or report, passing on information or giving reasons in support of or against a particular point of view. I can write letters highlighting the personal significance of events and experiences.

I can express myself in clear, well-structured text, expressing points of view at some length. I can write about complex subjects in a letter, an essay or a report, underlining what I consider to be the salient issues. I can select a style appropriate to the reader in mind.

I can write clear, smoothly-flowing text in an appropriate style. I can write complex letters, reports or articles which present a case with an effective logical structure which helps the recipient to notice and remember significant points. I can write summaries and reviews of professional or literary works.

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