job instruction implementation –where to start?
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Job Instruction Implementation – Where to Start?
Barbara Ann Valinotti
Merck & Co., Inc.
February 2020
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We will discuss
• How to quickly and easily determine jobs• How to prioritize these jobs to eliminate client pain points
through JI• How to “sell” this path forward and quickly realize value for
the client
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Where to focus Job Instruction is not always obvious
• The job role is complex and consists of many jobs• Client is isn’t clear where to focus• JIB creation needs to be prioritized
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Implementing Job Instruction
Job Instruction
Subject Matter
ExpertsFocus
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Where do you start?
• Identify one job role or area• Work with Subject Matter Experts• Supplies (sticky notes, pens, and dots)
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Process
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Roles
Facilitator
Subject Matter Experts
Roles
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Best Practices for Brainstorming
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Traits of a Great Facilitator
Traits of ….helping them find their answers
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Process
• Explain what we will do– We will discuss your job position and list all the jobs you
do and then we will group like jobs together• Identify Jobs
– Facilitator ask, “What do you do? What else do you do?”– Subject Matter Experts write jobs on sticky notes
• Organize the jobs into themes/topics• Prioritize jobs - Which jobs would benefit most from Job
Instruction? Dot voting
• Check for completeness and buy in
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•Brainstorm •Organize
•Prioritize (if needed)
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Activity• Roles?
– Facilitator– Participants – Subject Matter Experts
• Directions
• Brainstorm all jobs “How to do laundry”– Facilitator asks “What do you do?”– Participants write jobs for doing
laundry on post its
• Organize into groupings– Facilitator asks “What goes
together?”
Sticky Note Language
1. Lead with verb2. Be precise and brief3. Use shop floor language
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Debrief
• Easiest• Hardest• Observations
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Process
• Explain what we will do– We will discuss your job position and list all the jobs you
do and then we will group like jobs together• Identify Jobs
– Facilitator ask, “What do you do? What else do you do?”– Subject Matter Experts write jobs on sticky notes
• Organize the jobs into themes/topics• Prioritize jobs - Which jobs would benefit most from Job
Instruction? Dot voting
• Check for completeness and buy in
Sticky Note Language1. Lead with verb2. Be precise and brief3. Use shop floor language
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We covered
• How to quickly and easily determine jobs using an affinity diagram
• How to prioritize these jobs to eliminate client pain points through JI by using dot voting
• How to “sell” this path forward and quickly realize value for the client by having the Subject Matter Experts and Key Stakeholders agree to the prioritization
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Questions
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