job responsibilities and requirements of some key positions in hotels
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Members:Nguyễn Lê Quỳnh Nhơn
Nguyễn Thị Hồng Ngọc
Trần Phương Nhi
Cao Thu Hương
What does a hotel manager do?
Recruiting, training and
supervising staffs
Managing budgets
Maintaining statistical and financial records
Planning maintenance work, events
and room bookings
Ensuring compliance with health and safety legislation
and licensing laws
EDUCATION REQUIREMENTS
Experience needed
Customer-Service
Interpersonal Skills
Leadership
Management
Organization
SKILLS
Interpersonal skills
Personalities
Creative
Prudent
Visionary
Professional
RESPOSIBILITIES
Managing and directing other personnelHiring and training staffSetting room rates and approving expendituresBe available 24 hours per day
HOUSE KEEPING ADMINISTRATION SECURITY
RESIDENT MANAGER
MANAGING DIRECTING&
HIRING STAFF
TRAINING STAFF
SETTING ROOM RATES & APPROVING EXPENDITURES
Be available 24 hours per day in order to respond to emergency
QUALIFICATIONSRequire at least a bachelor’s or
master’s degree in hospitality, hotel
management or a related field.
Experience working in a hotel.
Degree programs experience and
training in hotel administration.
Must be able to problem-solve under
stressful situation and communicate
effectively with staff and customers.
Communicate effectively with staffs
Communicate effectively with customers
SALARY
• Medium salary for lodgingmanagers was 45,800 dollars peryear.
• Vary widely depending on thelocation and size of the hotel inwhich they work, may beaugmented by bonuses orbenefits
Key responsibilities Managing and training the concierge, night
auditor and team of receptionists
Ensuring the front desk provides a
professional and friendly service for
customers
Dealing with customers, including handling
complaints when they come to the desk
Troubleshooting emergencies
Scheduling your staff rota
Liaising with other departments
Front office manager
concierge night auditor receptionists
Managing & Training
Providing a professional and friendly service
Dealing with customers
Troubleshooting emergencies
????
Scheduling your staff rota
Liaising with other departments
HOUSEKEEPING DEPARTMENT
ENGINEERING DEPARTMENT
FRONT OFFICE DEPARTMENT
ACCOUNTING DEPARTMENT
HUMAN RESOURSES DEPARTMENT
SECURITY DEPARTMENT
FOOD & BEVERAGE DEPARTMENT
JOB REQUIREMENTS
QUALIFICATIONS
Education
level: MBA
level, especially
in hotel and
tourism
management
major
3 years
experience
of reception
Fluency in a
second
language is an
advantage
JOB REQUIREMENTS
The ability to be available to work nights, weekends or
public holidays
Adaptability Self-control Use of Windows office Discretion The ability to train and motivate a team Good memory
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K
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What Are Skills A That Manager Should Have?
Planning
Organizing
Directing
Monitor
Build a team