josephine rosauro

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Josephine RosauroTest ID: 276090006319965 09652408921 [email protected]

Test Date: Oct 18, 2021

Role Potential fit

Manulife_Cutoff

Strong Consider

Basic Analytical Ability

68 /100

SVAR - Spoken English (U.S.)

75 /100

WriteX - Email Writing(Customer Service)

65 /100

Personality

Completed

Basic Analytical Ability 68 / 100

Spatial Reasoning Ability

ATD

Verbal Reasoning

Numerical Ability

83 / 100 100 / 100 80 / 100

14 / 100

SVAR - Spoken English (U.S.) CEFR: B2 75 / 100

Competencies

Pronunciation

Fluency

Active Listening

Spoken English Understanding

Vocabulary

Grammar

Work Attributes

Direct Customer Interaction International Voice Profile

Domestic Voice Profile Backend Processing Profile

68 / 100 71 / 100 86 / 100

60 / 100 80 / 100 80 / 100


WriteX - Email Writing (Customer Service) CEFR: B2 65 / 100

Etiquette

Content

Grammar

53 / 100 64 / 100 79 / 100

Personality

Competencies

100

80

60

40

20

0

Extraversion

Conscientiousness

Agreeableness

80

96

66


1 Introduction

About the Report

This report provides a detailed analysis of the candidate's performance on different assessments. The tests for thisjob role were decided based on job analysis, O*Net taxonomy mapping and/or criterion validity studies. Thecandidate’s responses to these tests help construct a profile that reflects her/his likely performance level andachievement potential in the job role

This report has the following sections:

The Summary section provides an overall snapshot of the candidate’s performance. It includes a graphicalrepresentation of the test scores and the subsection scores.

The Insights section provides detailed feedback on the candidate’s performance in each of the tests. The descriptivefeedback includes the competency definitions, the topics covered in the test, and a note on the level of thecandidate’s performance.

The Response section captures the response provided by the candidate. This section includes only those tests thatrequire a subjective input from the candidate and are scored based on artificial intelligence and machine learning.

The Interview Questions section provides a few probing questions on those competencies where the candidate’sperformance has been low. The interviewer can use these as a reference in case s/he wishes to assess the candidateon any of these competencies during the interview process.

The Proctoring section captures the output of the different proctoring features used during the test.

Score Interpretation

All the test scores are on a scale of 0-100. All the tests except personality and behavioural evaluation provideabsolute scores. The personality and behavioural tests provide a norm-referenced score and hence, are percentilescores. Throughout the report, the colour codes used are as follows:

Scores between 67 and 100




2 Insights

SVAR - Spoken English (U.S.) CEFR: B2

• The candidate demonstrates an understanding of the main ideas of sophisticated texts pertaining to concreteand abstract topics including technical discussions regarding her/his field of specialization.

• S/he speaks with a degree of fluency and spontaneity that makes regular interaction with native speakers easyand unrestrained.

• S/he can produce clear, detailed text on a wide variety of subjects, and can explain and support her/hisviewpoints on topical issues while explaining the advantages and disadvantages of opposing viewpoints.

Competencies

Pronunciation

The ability to articulate words in a manner that is generally understood by native and non-nativespeakers. Speech is delivered with a neutral accent.

• The candidate's pronunciation is satisfactory but is influenced by her/his primary language.• S/he often places improper stress on syllables.• Her/his mistakes in pronunciation may impede the comprehensibility of her/his speech by native

and other non-native speakers.

Fluency

The ability to express oneself effortlessly and articulately. Speech is delivered with correct rhythm andintonation.

• The candidate maintains a fairly smooth flow of speech.• Her/his speech exhibits some disruptions such as hesitations, interjections, revisions, or self-

correction.• The rhythm and intonation of her/his speech can affect listenability and can obscure the

comprehensiveness of the candidate's ideas.

Active Listening

The ability to comprehend and remember spoken information; to compensate for unfamiliar or missedwords; and to anticipate upcoming details, based on the context of the speech.

• Overall, the candidate is highly skilled at comprehending and reproducing new information thats/he receives.

• S/he can compensate for missed or unfamiliar words and grasp the meaning of the speech.• Her/his responses contain few errors and lead to little or no loss of meaning.

75 / 100

68 / 100

71 / 100

86 / 100


Spoken English Understanding

The ability to discern main ideas and details in spoken information. The ability to comprehend thespeaker's intent and to respond accordingly.

• The candidate exhibits satisfactory understanding of spoken English.• S/he grasps the main idea and context of conversation and spoken information, but misses

important details.• At times, s/he may misinterpret large portions of the speech, and therefore may fail to respond

to questions and instructions in an appropriate manner.

Vocabulary

The ability to recognize words and phrases, as well as the proper context for words with similarmeanings.

• Overall, the candidate possesses excellent knowledge of English words and phrases.• S/he can express her/himself eloquently and communicate effectively to express complex ideas

accurately and clearly.

Grammar

The ability to construct proper sentences and paragraphs using correct syntax.

• Overall, the candidate exhibits an excellent knowledge of proper syntax.• S/he can use grammar accurately and effectively.• S/he possesses near perfect command of grammatical technique.

WriteX - Email Writing (Customer Service) CEFR: B2

This score measures the ability to write an email in a proper format. A well written email is easier to read andunderstand. This skill is extremely important at work given the extensive use of emails for official communication.

The candidate is aware of the basic rules of email etiquette but needs to master the finer aspects.

Content

This score measures the relevance of the content written on a given topic. A high score on thiscompetency means that the content is relevant, simple and descriptive. The reasoning provided in theemail has the ability to influence the reader. This competency is important in most jobs as writtencommunication with clients and colleagues is an integral part of any job.

The content is comprehensible and the main subject has some relevant points supporting it, but lackscertain minor details. The email has room for improvement.

60 / 100

80 / 100

80 / 100

65 / 100

64 / 100


Grammar

This score measures the grammatical correctness of the email written by the candidate. Impropergrammar can affect the meaning and clarity of the email. Knowledge of basic sentence structure andavoiding grammatical errors ensures effective communication.

The sentences are properly structured and there are a few or no spelling errors; Moreover, there are avery few issues in grammar and almost no errors in the usage of words.

Personality

Competencies

Extraversion

Extraversion refers to a person's inclination to prefer social interaction over spending time alone.Individuals with high levels of extraversion are perceived to be outgoing, warm and socially confident.

• The candidate is outgoing and seeks out opportunities to meet new people.• S/he tends to enjoy social gatherings and feels comfortable amongst strangers and friends

equally.• S/he displays high energy levels and likes to indulge in thrilling and exciting activities.• S/he may tend to be assertive about her/his opinions and prefers action over contemplation.• S/he takes initiative and is more inclined to take charge than to wait for others to lead the way.• The candidate's personality is well suited for jobs demanding frequent interaction with people.

Conscientiousness

Conscientiousness is the tendency to be organized, hard working and responsible in one's approach toher/his work. Individuals with high levels of this personality trait are more likely to be ambitious andtend to be goal-oriented and focused.

• The candidate is likely to value order and self-discipline and tends to pursue ambitiousendeavours.

• S/he believes in the importance of structure and is very well-organized.• S/he is likely to carefully review facts before arriving at conclusions or making decisions based

on them.• S/he adheres to rules strictly and carefully considers the situation before making decisions.• S/he tends to have a high level of self confidence and does not doubt her/his abilities.• The candidate generally sets and works toward goals, tries to exceed expectations and is likely

to excel in most jobs, especially those which require a careful or meticulous approach.

79 / 100

80

Reserved Sociable

96

Spontaneous Diligent


Agreeableness

Agreeableness refers to an individual's tendency to be cooperative with others and it defines her/hisapproach to interpersonal relationships. People with high levels of this personality trait tend to bemore considerate of people around them and are more likely to work effectively in a team.

• The candidate may be flexible regarding her/his opinions and be willing to accommodate theneeds of others.

• S/he may be generally considerate of the needs of others yet may, at times, overlook socialnorms to achieve personal success.

• S/he may be selective about the people s/he chooses to trust.• S/he is caring and is likely to experience sympathy for a friend in distress.• S/he is likely to give credit to others but also tends to be open with her/his friends about

personal achievements.• This candidate is more inclined to strike a compromise in tough situations and may be suitable

for jobs that demand managing expectations among different stakeholders.

Basic Analytical Ability

This test checks for the candidate's ability to process information from one or more sources and make appropriateobservations and conclusions. It also measures the candidate's attention to detail, numerical ability, deductive logic,verbal reasoning and Spatial Reasoning

• The candidate is good at gathering relevant information from different data sets and applying simple rules todraw inferences.

• Though s/he is able to understand simple instructions but her/his conclusions are only partially correct.• The candidate should focus on her deductive reasoning skills as it enables a person to draw conclusions based

on previously known facts.

66

Competitive Cooperative

68 / 100


3 Response

This section of the report will be generated once the responses of this test have been processed.

Question

Your name is Joy Samuel. You work at AMThings Inc., an e-commerce company, as a customer sales executive(CSE). A customer is unable to make an online payment through your portal using her Express credit card. Youinform the IT support team but they have not yet been able to uncover the problem. Two days have passed sincethe customer emailed you. She has already sent you a followup message. Draft an email to your manager, AngelaParker ([email protected]), explaining the situation and requesting help.

Scores

Etiquette

Content

Grammar

Response

To: [email protected]

Subject: Online Payment Follow Up

Good Day Ms. Angela!

I would like to have an updtae with the the help that I have requested from one ofour IT Support team with regards to the concern of one of our customer who is having an error in processing her online payment transaction using her credit card. It's been two days since i have requested for a help with this matter however I amnot yet receiving a feedback on what to do next to assist the customer. I would love to hear from you as well so I can get back to the customer. Thank you!

Joy SamuelCustomer Sales ExecutiveAMThings Inc.

Error Summary

SVAR - Spoken English (U.S.) CEFR: B2 75 / 100

WriteX - Email Writing (Customer Service) CEFR: B2 65 / 100

53 / 100 64 / 100 79 / 100

Email Etiquette 4

Spelling 2

White Space 0

Style 0

Grammar 5

Typographical 1


Email Statistics

95Total words

3Total sentences

32Average sentence

length

65Total unique words

48Total stop words

Error Details

Email Etiquette

Online Payment Follow Up Stopwords should not start with a capitalised letter.

Good Day Ms. Angela! Each and every mail should have a proper greeting whichis missing in this case.

Good Day Ms. Angela! Usage of punctuations is not recommended.

Thank you! Joy Samuel Customer Sales Executive AMThings Inc.

Usage of punctuations not recommended.

Spelling

...quested from one of our IT Support team with regards tothe concern of one of our customer who ...

Use "in regard to", "with regard to", or more simply"regarding".

concern of one of our customer who is having an Possible spelling mistake found. Consider replacing thehighlighted text with: 'customers'.

Grammar

I would like to have an updtae with the the help that I have requested from one

Possible Grammar error found. Consider replacing thehighlighted text with 'update'.

d like to have an updtae with the the help that I have requested from one of our IT

Possible Grammar error found. Consider removing thehighlighted text

to the concern of one of our customer who is having an error in processing her online p

Possible Grammar error found. Consider replacing thehighlighted text with 'customers'.

ys since i have requested for a help with this matter however I am not yet receiv


owever I am not yet receiving a feedback on what to do next to assist the custome


Typographical

...tomer. I would love to hear from you as well so I can getback to the customer.

Use a comma before 'so' if it connects two independentclauses (unless they are closely connected and short).


4 Interview Questions

This section of the report is generated only for personality and behavioral assessments. The candidate has not taken any suchtest in the assessment suite.


5 Proctoring

IP Binding

IP

Print Screen

0

ID Card Face Detected

Yes

Browser Toggle

0

IP Address

Geolocation Tag

Web Proctoring Images

josephine rosauro

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