Scotland’s Digital Future

Julie Kane

@digitalscots

Scotland’s Digital Future – A Strategy for Scotland

Scotland to be a world – leading digital nation by 2020

2 Digital Ambition Targets

• That next generation broadband will be available to all by 2020, and significant progress will be made by 2015; and

• That the rate of broadband uptake by people in Scotland should be at or above the UK average by 2013, and should be highest among the UK nations by 2015.

Digital Participation

Scotland is well positioned to

take full advantage of all

the opportunities of the digital age.

4 Connected Work StreamsPublic Service Delivery

Digital Economy

Digital Connectivity

Scotland’s Digital Future: Delivery of Public Services

• Strategy published September 2012• Responds to:

– Scotland’s Digital Future: Strategy for Scotland- March 2011

– McClelland Review of Public Sector ICT Infrastructure –June 2011

– Christie Commission – June 2011• Public Sector wide digital public services

ambitions underpinned by sectoral strategies

Principles• Citizen focus

– User focus, common standards, – Mygovscot– Common approach to identity assurance

• Privacy and openness– Data sharing, data linkage, open data

• Workforce– Development of wider workforce and of ICT professionals,

sharing capacity and supporting leadership

• Collaboration and value for money– High-Level Operating Framework, Scottish Wide Area Network,

Approach to procurement, Data centre consolidation, Green ICT, Measurements and benefits

@digitalscots

User Focus: Digital Participation

• Digital participation describes people's ability to gain access to digital technology, and understand how to use it creatively.

• Digital an enabling technology that has the ability to be used in any setting and to transform business models, lifestyle and wellbeing.

User Focus: The numbers

• The majority of people in Scotland have access to the internet (82%) and they tend to make above average use of the internet including accessing public services on line. (Ofcom CMR 2013)

• It is a continuum stretching from basic inclusion at one end to a confident, fully enabled and digitally literate population at the other.  

User Focus: The Offliners

• The majority of those who do not access the internet are those;

• On low incomes• With long term disability or health problems• Over 55

• In other words those most likely to be significant users of public services

Approaches to Inclusion

Four barriers;• Lack of confidence• Lack of interest• Affordability • Physical Access

Can be countered through;• Practical intervention• Communication and persuasion

Practical interventions

• Affordability & Physical Access – Extension of infrastructure – Affordable technical solutions – Workplace learning– Increasing physical access in libraries,

community hubs etc. with suitable support

Communication and persuasion• Targeted campaigns • Trusted advocates e.g. volunteers, intergenerational learning, care

workers• Real time demonstrations of the direct benefits of on line tools in

advice settings

Next 12 months:• Prototype a range of solutions that ;• Deliver sustainable business models• Demonstrate best practise in delivering support• Make effective use of resources and learn lessons from previous

initiatives • Improve employability• Increase skills levels

MygovscotMygov will: • give people in Scotland clearer access to

the public services available to them, no matter which organisation provides them.

• provide a platform for public sector partners to redesign digital services around the user based on collaborative development and shared use of standards and design principles

• Direct users to services and integrate services that are designed or redesigned for common delivery across Scotland e.g. ePlanning

• For people, businesses and visitors, a trusted online place to help manage the day to day tasks associated with life and work in Scotland.

MygovscotServices - the provision of information to assist citizens engage with the public sector,

Transactions – the exchange of information, money, goods and permission between citizens and the public sector.

Potential cost savings clearly a driver – published figures indicate that it costs more than £8 for a face to face transaction but just 15p for an online transaction. UK Government estimates the potential cost savings from digital delivery is expected to be £1.8 billion a year for UK central government services alone.

Identity Assurance and Authentication

Objective

A common approach to identity assurance across the public sector will provide easy access to on-line services avoiding need for a user to have multiple sets of credentials and allowing a “tell me once” approach to provision and updating of basic data

Context• Supports the “digital first” ambitions in Scotland’s Digital Future: Delivery of Public

Services

Current position• Short term working group set up and eHealth contributed to the discussion and

findings• Report agreed and recommendations will be submitted to Ministers shortly. This will

be circulated for comment and will include recommendations on consultation.

 

Workforce LeadershipThree key programmes to ensure we can embed digital

in delivering our public services:

Digital Champions Development Programme• “champion the digital agenda within their own

organisations and collectively act with real enthusiasm to drive the innovative use of digital technology and tools to meet our public services objectives across Scotland”

• Cohort 1 Oct 2013 / Cohort 2 March 2014• Formal events, mentoring, case studies• Developing current and future digital champions

Workforce Leadership

Scottish Government Digital Leaders• Embed digital within policy and portfolio

development• Share best practice and promote opportunities

to engage with stakeholders

Top Talent for Public Sector ICT Workforce• Partnership programme with SOCITM and IBM• Developing ICT Leaders of the future• Mentoring and development opportunities

High Level Operating Framework

Background• Commitment made within the strategy

Scotland’s Digital Future – Delivery of Public Services

What is it?• It is a BLUEPRINT for all parts of the

public sector in Scotland and includes internal services, shared services and public facing services

• public sector organisations to follow when delivering their ICT solutions

• provides guidance on how to design, develop and deliver future digital public services

• Framework to recognise the People issues as well as the technology; specifically change management and capability (staff and end users)

Measurement and Benefits

Are we enabling joined-up public services?This quadrant will focus on measures that show the strategy is helping public sector organisations work together and share information to deliver more user centric, outcome focussed services.

Are we meeting the needs of citizens and businesses ?This quadrant will focus on measures that show that the strategy is making a difference to things that matter to the users of public services

Are we achieving financial and carbon savings?This quadrant will focus on measures that show the strategy is helping our ICT services and the wider public services they support, become more efficient in financial and carbon terms

Are we developing the workforce to deliver our ambitions?This quadrant will focus on measures that show our ICT and wider public sector workforce have the skills, capacity and support to deliver on the strategy

#ScotGovICTEvent

Summary

When we succeed the people of Scotland will:• Find it easy to access digital services and be confident in doing so

because– Services are well designed and useable– There is a choice of channels to access them– Assistance is available to those who need it

• Experience services which continually improve because providers act of the feedback and performance analysis that digital technologies allow where needs are complex, receive a response that is coordinated and personalised through effective and appropriate use of information and the supporting technology

• Be confident that services are resilient and that personal information will be kept secure

get in touch @digitalscots

view the strategyscotland.gov.uk/digitalpublicservices

find out moreyoutube.com/scottishgovernment