july-august 2016 - cofely besix 2016 inside: - ... company, farnek, has been awarded an initial...
TRANSCRIPT
fm-today.com
JULY
-AU
GU
ST 2
016
Inside: - · 3D printed buildings to shape GCC Construction
· Experts talk about how far BIM has been accepted in the region
· FM firms shed light on their HSE initiatives
IMPACT OF LIGHTING IN THE DIGITAL WORLD Experts in the lighting, retail and FM industry came together to discuss the importance of lighting in today's retail world
TEAM FM today
Reproduction in whole or in part of any matter appearing in FM today magazine without the prior written permission of the publishers is prohibited by law. Opinions and views expressed in FM today do not represent the views of the publishers and the editorial staff of the magazine. The publishers do not guarantee the accuracy of the information; neither will they indemnify any losses arising through the use of the information. All marketing information is subject to approval by clients.
General ManagementPublisherMedia Fusion LLC, P.O. Box: 80260Dubai, UAETel.: +9714 2970512, Fax: +9714 2970513,Website: www.mediafusionme.com
CEODr. Kayyum Ali BohraE-mail: [email protected]
EditorialEditor Megha S Anthony E-mail: [email protected]
Head of Sales & MarketingTaher Patrawala, mobile: +971 55 1091443E-mail: [email protected]
Senior Sales ExecutiveRakeen Ahmed, mobile: +971 50 5097893E-mail: [email protected]
Sales and Marketing ExecutiveJanvi Habbu, mobile: +971 55 6918283E-mail: [email protected]
Business Development ManagerSunu.S.Nair, mobile: +971 55 8232157E-mail: [email protected]
DesignSuhail OTE-mail: [email protected]
Database & Circulation ManagerDeepak NairE-mail: [email protected]
AccountsSankesh Pandey, E-mail: [email protected]
Web DesignerFaraz Siraj, E-mail: [email protected]
FM today is published by
Printing: ATLAS Print - Dubai
4 fm-today.com
CONTENT
NEWS TODAY Farnek wins MEP contract for Img Worlds of
Adventure Transguard Group revenue grows to record AED 1.4
billion Al-Futtaim Engineering wins maintenance contract Imdaad and Lamps 4 U launch innovative green
solution
INTERNATIONAL NEWS New FM and Cleaning solutions shared at the 2016
Facilities Show Philips Lighting pledges to sell more than two billion
LED light bulbs by 2020
COVER STORYImpact of lighting in the digital world
BIM DEVELOPMENTExperts talk about how far BIM has been accepted in the region
HSE INITIATIVESFM firms shed light on their HSE initiatives
INTERVIEWFrancisco Silverio Marques – Director, BDM, Enova and Amin El Najjar- Director, Operations (Dubai & Northern Emirates, Oman, Egypt & Lebanon), Enova talk about the MEP industry
BUILDINGS OF THE FUTURE3D-printed buildings to shape GCC construction
FACE TO FACEQ&A WITH SEAN HECKFORD, INTERNATIONAL REGION CORPORATE REAL ESTATE AND FACILITIES DIRECTOR, PARSONS
BLOGGING POINTMaking an impact in FM - by Ryan Darnell
INDUSTRY INSIGHTSkills for security - by Kabir Luthra
EXCELLENCE AWARDS
PRODUCT DIARY
08.
15.
18.
22.
26.
30.
32.
34.
36.
37.
38.40.
MEP
EnergyManagement
Call Centre
Rope Access
Security
CAFM
MEP
Parking
Cleaning
Intelligent | Precise | Efficient
concordiadubai.com
Integrated Facility Management
24/7 Helpdesk : 04 368 8883 | Email: [email protected]
Concordia : the only FM Company in the MENA Region to use
personal digital assistants to manage our maintenance tasks.
Adding Value to our customer’s business Eco-systems through
greater efficiency, quality and management information.
HIGHLIGHT YOUR BRAND
REACH YOURTARGET AUDIENCE
THE MIDDLE EAST’S FIRST ONLINE HYGIENE, CLEANING, FM PRODUCTS AND SERVICES PORTAL
www.chmbiz.com
SELL PRODUCTSONLINE
buy
For further detailsSunu.S.Nair, Email: [email protected], Mob:+971 55 8232157Janvi Habbu, Email: [email protected], Mob: +971 55 6918283
fm-today.com 7
FROM THE EDITOR today Dear Readers,
I’ll let you in on a little secret. The one thing that gets me literally on my fingertips
typing away is innovation. Anything new, different, eye-catching makes me want
to find out more and at the same time spread the word to all of you. And UAE has
always found its way to amaze me till date. So when I got the opportunity to see
the world’s first 3D printed building, my excitement to visit the facility and learn
about it was quite evident. The fact that this structure was built in a short span
of just seven weeks and is as sustainable as something that might have taken
years to construct will make you wonder where it is headed? But this is where the
future is headed and definitely a turning point for the construction industry in the
region. Read more about it in our exclusive article on the structure.
With most of the planning for the 3D printed building taken place at the design
stage, it really got us thinking about the how far BIM has been adapted in the
region. Experts in the industry give us a lowdown on how far the software has
come in UAE.
Our cover story this issue is about the world of lighting. Lighting may seem like
a small aspect of a store, office or a house but it’s that small element that really
makes or breaks the aesthetics of the facility. In a roundtable discussion, experts
in the industry spoke about the standards and the impact lighting has in the
digital world today.
The issue also covers other interesting features on the Health, Safety and
Environment initiatives followed by FM companies, trends in the MEP industry
and also our blogger Ryan Darnell, the Executive Director-Facilities Management,
Khidmah, gives his insight into how one can make an impact in FM.
Last but not the least, nominations for the Excellence Awards have opened and
it’s time for the industry to nominate their unsung heroes and give them the
much-needed recognition they deserve. If you believe that your technician is
eligible to be a winner, all you need to do is fill in the details required in the form
printed in this magazine and submit it to us before the deadline.
Until then…
Happy Reading!
Megha S Anthony
Editor
HIGHLIGHT YOUR BRAND
REACH YOURTARGET AUDIENCE
THE MIDDLE EAST’S FIRST ONLINE HYGIENE, CLEANING, FM PRODUCTS AND SERVICES PORTAL
www.chmbiz.com
SELL PRODUCTSONLINE
buy
For further detailsSunu.S.Nair, Email: [email protected], Mob:+971 55 8232157Janvi Habbu, Email: [email protected], Mob: +971 55 6918283
8 fm-today.com
NEWS TODAY
UAE based total facilities management company, Farnek, has been awarded an initial 15-month Mechanical, Electrical & Plumbing (MEP) contract for IMG Worlds of Adventure, the world’s largest indoor theme park, opening 15 August 2016, which is wholly owned by the Ilyas and Mustafa Galadari Group.
The contract, which will start immediately, entails MEP maintenance of the full IMG Worlds of Adventure site that spans an impressive 1.5 million square feet, including the food and beverage, retail and cinema areas.
Commenting Markus Oberlin, CEO of Farnek, said, “We are extremely proud to partner with IMG Worlds of Adventure as this extensive project highlights our core technical and critical competencies. From both an operational and commercial perspective, it is essential that IMG Worlds of Adventure offers its customers the safest and most exciting experience, with minimal downtime of the rides and attractions.”
“Although the rides themselves will be serviced by specialist operators, Farnek will support them by offering MEP maintenance in the immediate vicinity and throughout the site,” added Oberlin.
Lennard Otto, CEO of IMG Worlds of Adventure, also commented, “Farnek has been chosen for its technical and critical competency and its operational methodology. Farnek already manages a multidimensional portfolio and so has proved it can handle projects of varied scope. We look forward to working together as we continue to progress towards the opening of IMG Worlds of Adventure this August.”
Situated within City of Arabia, along Sheikh Mohammad Bin Zayed Road, IMG Worlds of Adventure will be Dubai’s first international theme park. It brings together two renowned global brands Cartoon Network and MARVEL and introduces original concepts, IMG Boulevard and Lost Valley – Dinosaur
Adventure, to provide a mesmerizing immersive theme park experience.
Farnek’s other significant contract wins amounting to a combined amount of over AED 10 million include MEP, HVAC maintenance, cleaning, waste management and clerical manpower outsourcing services, for leading UAE based firms Du, Cummins, Mashreq Bank and Emaar’s Gold & Diamond Park. Farnek also holds the ultimate trade reference, the maintenance contract for the tallest building in the world, Burj Khalifa.
UAE-based Transguard Group released its annual figures for the financial year ending 31st March 2016, which was a record year for the business support services provider, with numerous impressive milestones. According to the figures audited by PricewaterhouseCoopers, Transguard Group, generated revenue in excess of AED1.4 billion (AED1, 426,601,870) a 38% increase over the previous year and profit of over AED123 million (AED123, 514,053) a 16% increase over
the previous year. Another significant landmark for the company during the 2015/2016 financial year was the expansion of the workforce which grew from 30,000 employees on 31 March 2015 to 46,500 employees by 31 March 2016 - a substantial 55% increase.
“The financial year 2015/2016 has been yet another record year for Transguard. These positive results have been achieved through significant growth across all of our business units and by
developing and following a business strategy which simply focused on placing customers at the heart of our business, while optimising our operation,” said Dr. Abdulla Al Hashimi, CEO, Transguard Group.
Farnek wins MEP contract for IMG Worlds of Adventure
Transguard Group revenue grows to record AED 1.4 billion
Lennard Otto, CEO, IMG Worlds of Adventure and Markus Oberlin, CEO, Farnek
Dr. Abdulla Al Hashimi, CEO, Transguard Group
fm-today.com 9
NEWS TODAY
The Sustainable City, based in Dubai, has announced that they are now successfully producing clean and sustainable energy using ‘Solar Power Panels’. This recent accomplishment has made The Sustainable City the first residential project in Dubai to produce clean energy for over 500 villas, which are spread out over five residential clusters, and which comprise of many amenities. The beginning of clean energy production is part of wider efforts the project has taken to ensure a fully sustainable lifestyle for the 100 plus families that are already in residence.
Commenting on the announcement, Anwar Zebn, CEO of ‘City Solar’, whose company is the main contractor for all energy production at The Sustainable City, said, “We have already installed 12% of a total of 40 thousand solar panels, which are distributed on villas throughout the residential complex, and which will produce up to 10 megawatts of power at maximum capacity. Energy production will reach 1.2 MW, with surplus energy stored in DEWA’s Grid, to be later drawn upon to operate more than 200 villas with clean renewable energy. The energy produced hourly per year will be equivalent to 2000
megawatts, which will contribute to the reduction of carbon emissions by a thousand tonnes per year. “
He continues, “The smart design of the villa along with the application of energy-saving solutions, such as insulating materials, solar water heaters, and energy-saving home appliances such as refrigerators, washing machines and lightings, will all contribute to reduce the energy consumption to 50% in each villa.”
The city’s project is in line with The Dubai Clean Energy Strategy, which aims to provide 7 per cent of Dubai’s energy from clean energy sources by 2020. It will later increase this target to 25 per cent by 2030 and 75 per cent by 2050. The Sustainable City integrates different sustainable solutions that include separating grey and black water, and recycling grey water for community irrigation. In addition, the city is also preparing to inaugurate the city’s mosque and community mall, which will provide retail outlets, as well as medical and social outlets.
The Sustainable City officially starts clean energy production
To deliver that strategy, Transguard strengthened the senior management team with senior industry specialists taking up the new positions of chief of security, chief operating officer of manpower services and chief operating officer of integrated facility services. This led to the reconfiguration of six business lines into four defined enterprises consisting of cash services, security services, manpower services and integrated facility services.
Transguard’s cash services business unit, is the UAE’s leading cash logistics provider. After signing strategic partnerships in 2015 with NCR, offering banks complete end-to-end ATM management solutions and the successful launch of Smart Cash Deposit Machines in partnership with Gunnebo, Transguard continued to consolidate its market position.
Serving aviation, construction, hospitality and the logistics sectors amongst others, as well as offering HR outsourcing and payroll solutions, the manpower services division was the stand-out performer in 2015/16 growing its revenue base year-on-year by over
50%, highlighting the increasing demand for outsourced personnel.
Transguard’s workforce solutions division, a HR outsourcing service for professional contract staff, has seen year on year growth of 23% and is now a firmly established business stream within the overall manpower enterprise.
“Two specific and dynamic industry sectors worthy of note are construction and aviation. The construction services business unit finished the year with 95% revenue growth. The aviation services business has grown revenue by 21% and now employs a vast aviation manpower workforce servicing both Dubai International and Dubai World Central,” commented Greg Ward, Managing Director, Transguard Group.
Transguard security services delivered revenue growth of 30% and continues to play a key role in the deployment and ongoing operation of the explosive trace detection (ETD) screening system at Dubai International Airport.
“We continue to be at the forefront of the security industry and in January
2016 we launched our ‘Smart Security’ division where we provide consultancy on security integration and go on to design and implement full security lifecycle solutions based on the latest technologies,” added Ward.
Integrated facility services (IFS) revenues grew by 9%, and won significant new contracts across the retail, banking and leisure sectors. This was achieved through diversifying into different vertical industry sectors and expanding into the Abu Dhabi market.
“Looking ahead to 2016/2017 we see another positive year for Transguard as we look to continue on our current growth trajectory. We will focus on delivering high levels of service to our existing clients while also concentrating on growing our market share through acquiring new clients, expanding geographically as well as enhancing our service offerings. Our future success is dependent on the effort of our tens of thousands of employees and we place great importance on the welfare and the progression of our employees. This will be another key focus area for us in 2016/2017,” commented Ward.
10 fm-today.com
NEWS TODAY
Saudi Aramco has signed a Memorandum of Understanding (MoU) with GE (NYSE: GE) and Cividale SpA of Italy to build the Middle East and North Africa’s first-of-its-kind high-end forging & casting manufacturing facility that will serve the region’s maritime and energy industries. Marking a joint investment of over US$400 million (SAR1.5 billion), the new facility, to be located in Ras Al-Khair under the Royal Commission of Jubail and Yanbu industrial area, aims to establish a high-value supply chain that boosts exports and economic competitiveness. Set to be operational in 2020, the plant will create 2,000 quality jobs in the Kingdom and catalyze the growth of Saudi small and medium enterprises (SMEs).
The MoU follows a preliminary partnership between Saudi Aramco and Cividale, a leading European producer in the steel and cast iron sector, to conduct feasibility studies for forging and casting manufacturing services in the Kingdom. GE has come on board to extend its expertise and investment in developing the world-class manufacturing plant through a joint venture between the three entities.
The Forging & Casting Manufacturing Facility complements plans by Saudi Aramco to develop several industrial projects in the Kingdom including a maritime project focused on building, maintenance, repair and overhaul (MRO) of offshore platforms, jack-ups, offshore service vessels and commercial tankers.
Saudi Aramco is also working with its partners to develop an onshore rig manufacturing facility for providing new build and MRO services to onshore rigs and systems; an engine manufacturing project for the manufacturing, maintenance and repair of diesel engines, manufacturing and repair of marine pumps; and an Energy Industrial City to accelerate manufacturing industries in the oil and gas sector.
Abdallah I. Al-Saadan, Senior Vice President, Finance, Strategy and Development, Saudi Aramco, said, “The MoU reflects our ambition to create a robust supply chain that builds positive synergies in the oil and gas manufacturing sector. This builds on our deep commitment to support the goals of Saudi Vision 2030 to promote economic and industrial diversification in the Kingdom and boost localized manufacturing.”
Rami Qasem, President & CEO, GE Oil & Gas, Middle East, North Africa & Turkey, said, “For the Forging and Casting Manufacturing Facility, we will leverage our already strong expertise in ‘Made in Saudi’ manufacturing. Together with our partners, we will
actively engage Saudi SMEs to support the plant’s operations, and train and hire Saudi professionals, adding further value to the economy. By building a domestic forging and casting production unit, Saudi and regional customers can achieve greater operational efficiencies in product procurement, repair and service support.”
Antonio Valduga, President of Cividale, added, “The feasibility assessment study underlines the strong potential for a world-class manufacturing facility for forging and casting services in the Kingdom. Developing a full-fledged facility through the joint partnership will position Saudi Arabia as a technology and services hub for specialized equipment and services.”
The collaboration is a strong example of the public-private partnerships that the government fosters under Saudi Vision 2030 to develop local manufacturing capabilities that add significant value to the economy.
Al-Futtaim Engineering has won an annual maintenance contract from Abdulsalam Al Rafi Group to maintain elevators at its Burj Al Salam Tower on Sheikh Zayed Road in Dubai. The Al-Futtaim company’s Elevator division will service and maintain 22 high-speed, high rise Hitachi elevators which are equipped with state-of-the-art technology including Destination Floor Reservation System (DFRS) wherein passengers register the desired floor
at the elevator lobby. An elevator car is assigned to each registered destination floor thereby ensuring transportation efficiency and easing congestion in the elevator during peak hours.
“We are extremely pleased to have won this maintenance contract from Abdulsalam Al Rafi Group. We look forward exceeding their expectations,” said Dawood Ozair, Senior Managing Director of Al-Futtaim Engineering and Technologies. Headquartered in Dubai, Al-Futtaim Engineering’s Elevator division represents major international brands such as Hitachi, Lift Material (LM) and BLT Elevators. The division has previously supplied elevators for
several prestigious projects including Jumeirah Lake Towers, Jebel Ali Airport, Address Dubai Mall Hotel, Nassima Royal Hotel, Mercato Mall amongst others.
Saudi Aramco signs MoU with GE and Cividale SpA
Al-Futtaim Engineering wins maintenance contract
The signing marks a joint venture to build a one-of-a-kind facility that will serve the region's maritime and energy industries.
Dawood Ozair, Senior ManagingDirector of Al-Futtaim Engineering and
Technologies
fm-today.com 11
NEWS TODAY
Improper disposal of energy-efficient tube lights and bulbs, though safe to use, pose a significant risk to the environment because they can release toxic mercury into the air, soil and water, causing harm to the environment and humans. With compact fluorescent lights (CFLs) as an essential component of everyday living, it is crucial to take effective and stringent measures to ensure that burnt-out lights do not end up in landfills.
With the aim to safely recycle CFLs, Imdaad, a leading provider of integrated facilities, environment and energy management solutions in the GCC, has signed a strategic partnership with Lamps 4 U, a sustainable solutions and technologies company, to ensure that end of life tubes and bulbs are not thrown in regular waste bins. Imdaad will provide special containers for collection of spent tubes and bulbs and recycle them at a special facility located in Dubai Silicon Oasis.
Mahesh Patel, CEO, Lamps 4 U, said, “CFLs are not only energy-efficient but
also completely safe to use; however, disposing them in landfill increases the level of hazardous toxic metal in the environment. Lamps 4 U has joined forces with Imdaad, a leader in waste management and recycling, to collect CFLs and recycle them in their facility. Aside from ensuring that harmful mercury does not enter the environment, their recycling will allow the reuse of glass, metals and other materials used during production. Through this partnership, we aim to collect as many CFLs as possible and at the same time, raise community awareness on the harmful effects of mercury.”
“The use of CFLs is prevalent in the UAE; however, people are not aware that their disposal in landfills is toxic for the environment and humans. At the same time, there is a need to develop more facilities for the collection and disposal of discarded lights and bulbs. To this end, we have collaborated with Lamps 4 U to collect burnt-out CFLs in specially
designed boxes and recycle them in a partner facility, contributing to the government’s goal of achieving zero-waste to landfills. Both companies have come together in this joint effort as they share a common vision of ensuring that our environment remains safe and sustainable for present and future generations,” concluded Jamal Abdullah Lootah, CEO, Imdaad.
The sale of incandescent light bulbs and traditional filament bulbs is banned in the UAE as per the directives of the Emirates Authority for Standardisation and Metrology (ESMA). While energy-efficient CFLs are currently being used in the country, it is vital to raise awareness about the proper disposal of burnt-out lights and provide for separate collection bins to diminish harmful effects. It is noteworthy that mercury from one fluorescent bulb can pollute 6,000 gallons of water beyond safe levels of drinking, with just 68 grams enough to contaminate a 20-acre lake forever.
Emrill, a service provider in the UAE, announced the signing of a three year integrated facilities management contract with The Beach by Meraas. Emrill will provide maintenance and housekeeping services along with an extensive range of specialist services which include waste management,
generator and BMS maintenance to the development.
Jason Ruehland, Managing Director, Emrill, said, “The Beach, is a unique destination offering an exceptional mix of entertainment from shopping and fine dining to weekly markets and events. Emrill understands the intricacies of the services required to manage such a complex facility to the highest standards. We are confident that we will provide Meraas
with the best support to maintain this exceptional development over the next 3 years.”
The Beach sits comfortably over 320,000 square feet, opposite Jumeirah Beach Residences. It has quickly established itself as a go-to destination for locals, residents and tourists and offers a host of outdoor activities, fitness facilities, shops, cinemas, restaurants, a water park and a play area for children.
Imdaad and Lamps 4 U launch innovative green solution
Emrill wins 3 year FM contract with Meraas 9
Jamal Abdullah Lootah, CEO, Imdaad, along with other dignitaries at the signing
12 fm-today.com
NEWS TODAY
Bee’ah, the Middle East’s leading fully integrated environment and waste management company, signed a contract with Al Kalba Municipality, for the provision of waste collection, management and treatment services in the city.
The signing ceremony was held at Kalba Municipality’s headquarters, and was attended by HE Engineer Khalfan Abdullah Al Thabahi, Manager of Kalba City Municipality, and HE Khaled Al Huraimel, Group CEO of Bee’ah, who signed the contract on behalf of their respective organisations, in the presence of HE Dr. Mohammed Abdullah Al Zaabi, Chairman of the Municipal Council in Kalba and several top officials and executives from both sides.
According to the five-year contract, Bee’ah will provide waste management services for public, residential, commercial and agricultural areas under the municipality’s jurisdiction, as well as hauling services to the landfill in Kalba. Bee’ah will be committed to provide a modern fleet and work on increasing
public awareness of environmental issues among Kalba’s residents, urging them to keep the city clean and beautiful.
Speaking on the occasion, HE Engineer Khalfan Abdullah Al Thabahi, Manager of Kalba City Municipality, said, “The contract supports efforts that aim to put the Emirate of Sharjah and the UAE at the forefront of environmental work in the Middle East, in line with the vision of His Highness Sheikh Dr. Sultan bin Mohamed Al Qasimi, member of the Supreme Council and Ruler of Sharjah, which aims to provide a sustainable environment to future generations.”
He added, “Bee’ah is one of the region’s leading companies in the provision of full and integrated environmental solutions. This contract will allow us to benefit from the
best international practices in waste collection, sorting and recycling, to help keep the city clean and beautiful.”
HE Khaled Al Huraimel, Group CEO of Bee’ah, said, “This contract will support our efforts in providing the best environmental solutions to the emirate of Sharjah, and in ensuring a sustainable environment for future generation. It is a step forward to achieve our goal of creating a greener and more sustainable Sharjah – establishing the Emirate as the environmental capital of the Middle East. Kalba Municipality will greatly benefit from our wide experience in providing high quality environmental services, encouraging the environment-friendly practices and promoting the culture of recycling amongst residents, which will pave the way for sustainable environment for the city’s residents and visitors.”
With quality at the forefront, Unigulf Group a prominent player in the HVAC industry in the Middle East continues its efforts in providing its customers with best-in-class products. As a leading distributor for Arabian Fiberglass Insulation Company (AFICO), a part of Zamil Industrial Company in Saudi Arabia, Unigulf announces the successful Dubai Civil Defense (DCD) approval for AFICO’s complete range of fiberglass products. They are now in accordance to the strict fire safety standards set by the DCD.
Dubai regulatory authorities have been making strong efforts to raise the safety standards to protect lives and property. New regulations ensure that there is a greater weightage for superior quality products being used in building constructions that will help in curtailing mishaps.
The DCD certification process includes a range of quality control tests and inspections of the manufacturing units as well as consistent testing of products to ensure that they are in line with the set expectations of the authorities. The process also includes reputed external third party laboratories conducting detailed technical product tests. Their
own inspection teams also assess factory safety procedures and conduct tests to evaluate the knowledge and skills of the technicians involved in the manufacturing process.
“Unigulf worked closely with AFICO towards acquiring the DCD certificate for its entire range of insulation and acoustic products. At a time when the DCD is tightening the fire safety guidelines in the Emirate, the approval reinforces the need to conform with rules and regulations. It also highlights the high priority set by Unigulf to ensure that we partner with like-minded organizations that are focused on consistently delivering superior products,” said Prakash
Bee’ah wins Al Kalba Municipality contract
Unigulf Group continues to deliver high quality products
HE Engineer Khalfan, Abdullah Al Thabahi, Manager of Kalba City Municipality and HE Khaled Al Huraimel, Group CEO of Bee’ah
fm-today.com 13
NEWS TODAY
British Ambassador John Casson and Minister for Civil Aviation Sherif Fathy witnessed the signing of a contract between British company Restrata and Egyptian National Falcon, confirming Restrata as Falcon Group’s aviation security training of choice.
Under the terms of the contract, Restrata will now deliver a six-month programme of training to several thousand National Falcon personnel, who have been tasked by the Ministry of Civil Aviation to provide security at airports across Egypt.
The two companies also signed a Memorandum of Understanding to work together on establishing a Training
Academy, which will support long-term sustainability of the partnership. British Ambassador John Casson, said, “The UK and Egypt stand together on the frontline against terrorism and aviation security is a top priority for both our governments. We have a strong partnership when it comes to working on aviation security, no more so than in Sharm el-Sheikh where we are working to restart flights as quickly as possible. Today’s contract is another example of that partnership and the way we are working together to keep our people safe.”
Managing Director of Restrata, Mark Alexander, said, “Our mission at Restrata is to support our clients in building resilience and optimising their operations through effective management of safety and security risks. As such, we are proud to be working with National Falcon, as they undertake this prestigious programme that is critical to the future development of the Aviation Sector in Egypt.”
Mark added, “We will work closely with our colleagues at Olive Group, drawing on our combined deep understanding of airport security and operations, new technology, and aviation regulation. We look forward to being able to call on our shared hard won experience gained across a large number of international airports, from operations in London Heathrow to Afghanistan, and Abu Dhabi to Quito in South America.”
Thyssenkrupp has been awarded a contract to design, manufacture, supply, install and maintain 641 elevators and escalators for Lines 1 and 2 of the Riyadh Metro.
Riyadh Metro is part of the Riyadh Public Transit System project, one of the largest of its kind in the world. Lines 1 and 2 are the first package of the six-line metro system that will run for a total length of 176km across the city with 85 stations.
Abdul Hamid El Ayoubi, CEO of
Thyssenkrupp Elevator (Middle East), said, “This project will bring great benefits to Riyadh’s society, economy and environment. thyssenkrupp Elevator is proud to play a relevant role in the development of the population’s mobility within the city.”
The Riyadh Public Transit System project is owned by the Arriyadh
Development Authority and it is part of the city’s comprehensive plan for public transport. Together with a parallel bus network, it aims to provide suitable public transport services to the population and minimise the use of private cars, as it has been designed to meet the existing and future needs of a city which is expected to grow significantly during the next decade.
Restrata Signs Aviation Security Deal with National Falcon
Thyssenkrupp bags Riyadh Metro contract
Chablani, Managing Director, Unigulf Group.
“The Dubai Civil Defence certification for our comprehensive range of products is one of our greatest achievements in 2016. This would not be possible without the assistance from Unigulf who ensured that we completed the approval process. It helps us further the opportunities we envisage in the building insulation
market, especially with a run up to the major projects that are underway working towards EXPO 2020 where we expect the market to be at its peak from 2017 – 2019,” said Sreekumar V.P., Sales Manager GCC for Arabian Fiberglass Insulation Company.
The DCD certification received by AFICO now enables them be available to a wider range of contractors involved
in applications such as pre-fabrication, ceiling, partitions, raised floorings, etc.
Unigulf represents many global and regional HVAC brands in the UAE and the Middle East and is committed to serving customers with the highest quality products. The company ensures that all in-house, as well as represented brands meet the required standards while also focusing on the unique needs of the region.
14 fm-today.com14 fm-today.com
NEWS BITES
Dhofar Global wins the BIZZ Award 2016
Philips Lighting pledges to sell more than two billion LED light bulbs by 2020
New head of Macro Technical Services
Dhofar Global, a leading supplier of hygiene care products in the Middle East, received the BIZZ 2016 Award presented annually by the World Confederation of Business (WORLDCOB), a leading organization that encourages worldwide business development. The award, which was given in recognition of the company’s business excellence, was received by Dhofar’s Group COO, Michael Anthony and CEO Chandan Singh at a special gala dinner held recently at the Le Meridien Beach Plaza in Monte Carlo, Monaco.
Chandan Singh, CEO, Dhofar Global, said, “Awards and accolades are the biggest motivations that drives us to strive us to deliver outstanding performances and achieve continual excellence. We
are delighted to receive THE BIZZ 2016 which is one of the world’s most important business award. We are confident that this recognition will enable us to achieve our growth strategies by expanding our professional relationship and generating more businesses.”
Oman-based Dhofar Global is a hygiene care company with significant presence in the UAE through its offices and warehouses in Dubai and Sharjah. It specialises in producing high-quality, competitively-priced products such as Air Fresheners & Hand Dryers, Aluminium Foil & Cling Film, Dispenser & Garbage Bag, Soaps & Chemicals, and Tissues and Micro fibre Cloth, among others.
Leaders from Philips Lighting, met recently with Energy Ministers attending the seventh Clean Energy Ministerial (CEM7) summit in San Francisco, where the company announced a commitment to sell more than two billion energy efficient LED light bulbs by 2020.
Reaching this goal is estimated to save an amount of energy equivalent to that generated by 60 medium-sized coal-fired power stations with emissions equivalent to those from 24 million cars by 2020. The company also reaffirmed its pledge to make its global operations carbon neutral by 2020 and said that it expects electricity for its US operations to be 100% from renewable sources later this year.
The Clean Energy Ministerial (CEM) is a forum of countries working together to accelerate the global transition to clean energy. Speaking at the summit in San Francisco, Bill Bien, Head of Strategy for Philips Lighting commented, “We plan to turn the agreement at the COP21 UN Climate Change Summit in Paris into tangible action. Energy efficiency is the low-hanging fruit in the fight against climate change. Delivering on this pledge will be positive for our environment as well as the global economy, resulting in energy savings of around EUR 12 billion annually by 2020 that could be invested elsewhere. The clock is ticking for humanity -- action is needed now before it’s too late.”
The Philips Lighting pledge supports the Global Lighting Challenge – a campaign to deploy 10 billion high efficiency, high quality affordable light bulbs (such as LED) as soon as possible to combat climate change. The campaign was launched last December by the Clean Energy Ministerial at the COP21 UN Climate Change Summit.
International facilities management company, Macro has appointed Kashif Nesar as the Operations Manager of Macro Technical Services (MTS). Kashif, who is based in the United Arab Emirates, has worked with Macro since 2009. Roles have included Technical Manager at the Promenade in Dubai Marina, Facilities Account Manager on Macro’s Invesco account in India and Client Manager at Abu Dhabi General Services Musanada. Before joining Macro, Kashif also worked as Assistant MEP Manager for three years at Mace, Macro’s parent group.
A Mechanical Engineer with a Masters in Business Adminstration, Kashif has managed day to day operations for a range of Government buildings, overseen refurbishment works, disaster recovery, procurement
and technical services for Macro clients, and has introduced a number of successful energy management exercises.
Commenting on his new role, Kashif Nesar said, “This is a fantastic opportunity and I am excited to be working with the Macro leadership team to expand our service offering, with a focus on energy cost reductions. We have ambitious expansion plans and building on the team’s successful track record, we aim to reach an even wider client base.”
Nigel Davies, Macro’s Operations Director in the Middle East, said, “Kashif’s enthusiasm for technical services, combined with his mechanical engineering background, makes him the ideal candidate to head up Macro Technical Services.”
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INTERNATIONAL NEWS
fm-today.com 15
Novel approaches and practical insight were shared by cleaning and facilities management professionals at the Facilities Show 2016, with a packed programme of seminars, case studies and panel debates. The event, held at ExCeL London featured over 100 complimentary seminar and workshop sessions and more than 300 forward-thinking suppliers.
Visitors networked and were inspired by keynote speeches from Colonel Tim Collins OBE, Kate Adie OBE and
James Cracknell OBE. Other experts sharing cleaning and FM insights came from a wide range of business sectors including Forrester Research, Edelman, Volvo UK, Aeropuerto di Roma, Adobe Systems and Oxford University.
Innovative companies passionate about cleaning and facilities management showcased their latest products, services and technologies, with the focus on energy efficiency and sustainability. Exhibitors included Mitie, Servest, the Chartered Institute of Wastes Management, Bouygues, and BIFM to name but a few.
Stephen Pinhorne, UK Sales Manager from floorcare experts, Truvox, said, “Our second year exhibiting and we were impressed by the quality of visitors, we presented four new machines that are launching later this year and in 2017. The battery models certainly were popular with everyone as they have low charge times and high run-times, bringing efficiencies to every facility manager.”
Some of the key highlights of the show included: Access to Safety & Health Expo, IFSEC International, FIREX
International and Service Management Expo – all taking place concurrently at ExCeL; the meetings service – pre-show booking service for meetings with suppliers; inspirational keynotes from celebrity speakers; facilities society fair – networking group service for the FM industry; #SHE1000 Workshop – women in FM – celebrating gender diversity in the cleaning and FM industry; BIFM Careers Zone – recruitment networking, accreditation, best practice and more; facilities show seminar theatres; Facilities 2020 Strategy Summit – addressing FM leadership for future workplaces and FM in the Real World – cross sector case studies from some of the UK’s most inspiring workplaces.
The Facilities Show 2016 is held in association with the British Institute of Facilities Management (BIFM) and supported by strategic partners Mitie, Sodexo, RICS and other valuable contributors to this dynamic industry. The Facilities Show returns to ExCeL next year from 20 June to 22 June. It will again be co-located with Safety & Health Expo, IFSEC International, FIREX International and Service Management Expo.
The Massachusetts Department of Transportation (MassDOT) has awarded Kapsch TrafficCom a four year, $11.5M contract to upgrade and modernise its Integrated Transportation Management Systems (ITMS) at the Highway Operations Center (HOC). The new system will manage all of the Department’s statewide roadway network and the Boston Metropolitan Highway System tunnel complex and facilities.
Thomas J. Tinlin, MassDOT Highway Division Administrator, stated, “This important project is scheduled to be completed in four sub-phases (Phase 1A, 1B, 1C and 2) over 1145 working days from Notice to Proceed. The
project has identified 2,786 system requirements in 59 thematic areas of incident management, life safety management, and facility management. The project will upgrade software and peripheral hardware to improve operational efficiency, enable the use of the latest advances in traffic management technology, and allow for the retirement of legacy software and hardware. This new system will also replace and/or integrate with existing systems to support a number of traffic incident management functions performed on statewide roadways and facilities from a single operating platform.”
The next generation ITMS, based on Kapsch’s DYNAC software suite, will efficiently manage all aspects of the HOC operations by converging
nearly 50 independent traffic and facility management data systems into a single platform. HOC operators will manage open highways, tunnel traffic, and critical life safety systems including fire detection, ventilation, emergency egress, and passenger information dissemination from a fully integrated user environment. The new system will improve operational efficiency and information accuracy, facilitate consistent workflows, enhance environmental monitoring and reporting capabilities, and provide statewide and regional total situational awareness. DYNAC will enable rapid, consistent, and appropriate response to traffic incidents and tunnel life safety events by generating and executing real-time response plans to help HOC operators expertly manage time sensitive, critical situations.
New FM and Cleaning solutions shared at the 2016 Facilities Show
Kapsch TrafficCom awarded Next Generation Statewide traffic and FM System
16 fm-today.com
INTERNATIONAL NEWS
Brookfield Global Integrated Solutions (Brookfield GIS), a global real estate facility management provider announced that it is acquiring SNC-Lavalin Group Inc.’s (SNC-Lavalin) Canadian real estate facilities management (FM) business that manages multi million square feet and employs over 1,000 team members.
“For over 20 years, Brookfield GIS has been providing facilities management and facilities services to leading organisations in the telecom, financial and government sectors. The benefit of this acquisition means clients will have access to additional scale, knowledge and expertise with an organisation that understands their businesses, ensuring an efficient, seamless transition,” said Gord Hicks, President and CEO, Americas, Brookfield GIS.
SNC-Lavalin is divesting its FM business to focus on its core businesses. SNC-Lavalin’s Canadian FM business is comprised of facility management, facility services, building operations and management, project management, realty management and advisory services.
“We are aligning our operations and maintenance business in Canada with SNC-Lavalin’s core sectors, by focusing on providing operations and maintenance services in transportation, social infrastructure, P3s, industrial, power, defence and logistics, and oil and gas,” said Ian L. Edwards, President, Infrastructure, SNC-Lavalin. “We are pleased to sell our real estate facilities management business in Canada to another solid Canadian company. Brookfield is the ideal owner to provide the investment, client care and long term planning to grow it.”
“This acquisition will allow both companies to move forward with a focus on their respective core businesses while continuing to drive value for clients,” said Hicks.
With this Canadian acquisition, Brookfield GIS continues to execute on its strategy to become a global leader in the real estate facilities management services industry. The agreement is subject to customary regulatory and other approvals, and is expected to close by the end of this year.
Facilities services provider Arcus has extended its contract with Sainsbury’s, securing a 10-year renewal with the retailer.
Arcus won the initial contract in 2009, and saw the contract extended in 2011. Under the terms of the new deal, Arcus is to continue its provision of FM services across the Sainsbury’s UK estate, including all supermarkets, convenience stores, petrol stations and depots. Its responsibilities also include refrigeration remote monitoring, energy management and compliance management, as well as M&E
maintenance, building fabric and lighting services. Chris Green, chief executive at Arcus, said, “A joint venture model is undoubtedly the most challenging and demanding. However, if executed well with high commitment on both sides then it has the potential to be the most rewarding.”
International facilities management company, Macro has been successful in the 60th year of the RoSPA Occupational Health and Safety Awards 2016, achieving the Gold Award by the Royal Society for the Prevention of Accidents (RoSPA).
Macro was presented with the award during a ceremony at the ExCeL, London, as the event marked its diamond anniversary. The RoSPA Awards is celebrating 60 years of presenting highly-regarded and sought after accolades to businesses and organisations which have shown commitment to accident and ill-health prevention.
Through the scheme, which is open to businesses and organisations of all types and sizes from across the UK and overseas, judges consider entrants’ overarching occupational health and safety management systems, including practices such as leadership and workforce involvement.
Julia Small, RoSPA’s Head of Awards and Events, said, “To win an award at such a highly-regarded event as the RoSPA Awards is a great achievement for our winners. It recognises their commitment to maintaining an excellent health and safety record and raises the bar for other organisations to aspire to. We offer them our congratulations.”
Macro’s Performance Director – QHSE, Andrew Broderick, said, “It truly is a great honour to receive the prestigious RoSPA Gold Award on behalf of Macro and I would like to personally thank all the Macro teams and senior management in their pursuit of providing a safe place to work.”
The majority of awards are non-competitive and mark achievement at merit, bronze, silver and gold levels. Gold medals, president’s awards and orders of distinction are presented to organisations sustaining the high standards of the gold level over consecutive years.
Macro is a winner in the RoSPA Awards
Brookfield Global to acquire Canadian company’s FM wing
Arcus lands 10-year Sainsbury’s extension
MORE RETAILWITHSMART RESOURCES
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The retail market in the Middle East is ever expanding and evolving. And the modern consumer expects nothing less than a store that provides a hassle-free shopping
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INTERVIEW
18 fm-today.com
Digitalisation is fast impacting all areas of our daily lives, and also marks the dawn of a new era for light. Following rapid development over the last few years,
one can safely say that lighting industry has now arrived in the digital world. LED technology is now not only highly energy efficient but it can also deliver excellent quality light and is controllable. Digital light today enables us to adjust the lighting in a space to meet a wide range of different needs – achieving intelligent solutions, based on the expertise in the market, and in close collaboration with lighting designers and electrical engineers, facility managers and end users. Intelligent lighting solutions will in future play a key role in the “Internet of Things”, offering unexpected advantages and enhancing the quality of life.
IMPACT OF LIGHTING IN THE DIGITAL WORLD
By Megha S Anthony
EXPERTS IN THE LIGHTING, RETAIL AND FM INDUSTRY CAME TOGETHER TO DISCUSS THE IMPORTANCE OF LIGHTING IN TODAY'S RETAIL WORLD
COVER STORY
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This was addressed at the roundtable discussion that was held recently in collaboration with FM today Magazine and Smart Stores Expo. The event saw experts from the lighting, FM, and retail industry come together to discuss, ‘How will the lighting industry make a difference in the digital world?’
Moderated by Mark Vowles, Director, Nulty Lighting, the discussion also saw other experts like Sergio Padula, Technical Director, iGuzzini; Srinivasa Raghavan, Senior Division Manager, Chalhoub Group; Olav Scholte, Senior Marketing Manager, Philips Lighting; Sheriff Hussein, Construction Management Head, Magrabi Retail; Abdo Baaklini, Marketing Projects Manager, Debbas Electric; Stuart Harrison, Solutions Director, Emrill Integrated Facilities Management; Charles Wright, Sales Manager, Fagerhult and Sanjay Mahapadi, DGM - Properties & Facilities, Landmark Group.
LIGHTING STANDARDS SET BY MALLSThe discussion addressed many key
issues, challenges and solutions in the industry including the kind of lighting standards set by the malls. Lighting plays a key role in inviting potential customers into the stores and while there are no set standards followed in the region, most malls set the acceptable lux standards. But few did note that there is no uniform standard among malls. Sanjay Mahapadi, DGM - Properties & Facilities, Landmark Group, pointed out, “When it comes to lighting standards in the region each mall sets their own standards.
At Landmark Group we follow the acceptable lux levels set by the market but as a tenant, in other malls, we follow the standards set by them.”
The lux levels are based on many factors including the type of brand, footfall seen at the stores etc. Hence, there are times when one can witness various types of lux levels under one roof, making it very challenging for individual brand to maintain a healthy competition with their neighbor. Commenting on the uniform levels set by malls in the region Srinivasa Raghavan, Senior Division Manager – Design Fashion 1 of the Chalhoub Group, said, “It is a challenge for the brands to stand out and keep up healthy competition in a uniform light setting. However, recent trends have seen malls segregating brands, as a result, lighting levels vary for each group of stores selling similar products or areas with specific themes. Bright lighting with an option of fine-tuning can be helpful in providing better customer experience in a multi-brand environment.”
Charles Wright, Retail Sales Manager at Fagerhult Middle East, stated that shopping malls in the region have a totally different lighting concept to that of European equivalents. “Many of the brands that Fagerhult work within Europe maintain that lighting is at the core of their interior design and that lighting is a fundamental part of their brand identity. The Middle East shopping outlets have adopted a ‘brighter the better’ approach to lighting stores, with some lux levels exceeding 3500 lux in shop windows. Key elements that we implement during design, such as contrast and shadowing, are neither here nor there in the region. At Fagerhult, we are trying to introduce smarter, dynamic solutions to end users and consumers – drawing upon the idea of phototropism, to draw the eye to the brightest parts of the stores, making the merchandise stand out and encourage sales. At Fagerhult, we believe that a high-quality lighting concept can increase sales by up to 35% - the Middle East may be slightly behind the curve when it comes to LED and smart solutions, but I’m positive that in no time at all, the levels here will be akin to those in Europe, if not superior,” he added.
IT IS A CHALLENGE FOR THE BRANDS TO STAND OUT AND KEEP UP HEALTHY COMPETITION IN A UNIFORM LIGHT SETTING. -SRINIVASA RAGHAVAN, SENIOR DIVISION MANAGER, DESIGN FASHION 1 OF THE CHALHOUB GROUP
COVER STORY
20 fm-today.com
Sheriff Hussein, Construction Management Head, Magrabi Retail, pointed out that it is a challenge to bring in a uniform standard of lux levels for malls in the region as a lot depends on the design and concept of the mall.
Giving an example of how consumer controlled smart lighting can add value in retailing, Olav Scholte, Segment Marketing Manager at Philips Lighting said that more and more stores are opting for green retail practices and there is a high level of awareness among people about energy saving. “Philips implemented the indoor positioning system in Aswaaq supermarkets, which works with the light communication system. The light communication app helps the customer navigate to the product they are looking for. The project looks beyond illumination, and delivers extra value to retailers, allowing them to provide additional benefits to end-users," Olav added.
Bringing in the facilities management and engineering perspective, Stuart Harrison, Solutions Director at Emrill, said that cost saving is a major decision-making factor when it comes to lighting upgrades in the region. “A lot of retailers here are using generic lux standards specified by malls, or moving to automated LED lighting controls, but very few of them do market research on consumer preferences. An important aspect of in automated lighting is controlling it intelligently to enhance the customer experience” he added.
Abdo Baaklini, Marketing Projects Manager, Debbas Electric LLC too pointed that bright lux levels inside the malls can result in consumers being emotionally detached to the store. “Given the natural conditions, people in the region are accustomed to bright lights. However, when we value engineer keeping up with high lux standards is a challenge as lesser developed products may pose a risk of degradation in terms of colour. This causes two major problems to the retailer; firstly, it affects the consumer perception of product quality, which might affect their interest in the brand. Secondly, it affects the mobility in stores; this will, in turn, result in consumers losing emotional attachment to the space they are in. We should push the industry to accept light levels as per consumer needs and brand experiences,” he said.
LED REVOLUTION AND LIGHTING CONTROLThe discussion then touched upon how one
can enrich customers experience with the introduction of LED technology and lighting controls. The controllability of LED technology
offers tremendous potential that is waiting to be exploited. One of the most marked divides, in lighting control terms, is in the world of retail lighting. Some experts believed that the chasm between those who enjoy the many benefits of good controls and those who do not use controls at all is vast and widening.
Mahapadi believes that LED lights have had a positive impact on lighting controls. “LED is the future of lighting as they not only provide bright lights but also help in bringing down the cost of utility bills. And most importantly LEDs also reduces the risk of fire in the building as they do not generate as much heat as their halogen counterparts,” he added.
When it comes to lighting controls, Wright said that they are important but it should be done in an intelligent way without having any lack of understanding on how to use the controls properly. Observing the trends in lighting controls, Sergio Padula, Technical Director, iGuzzini said that they are receiving a lot of requests for controls from visual merchandisers. “The reason being, they want to add different types of effects giving possibility to play with colours and beam angles on their display each time they change it.”
Lighting Controls, the group agreed, will tackle more rigid forms of lighting as well. Scholte said that online retailing and sales are ensuring that stores stay updated and relevant to shoppers so that it complements its online version. “We feel that LED will play a very important role here as it is easy to control the light and it’s also easy to play with dynamic effects and colours. This era of LED effects
IT'S A CHALLENGE TO BRING IN A UNIFORM STANDARD OF LUX LEVELS FOR MALLS IN THE REGION AS A LOT DEPENDS ON THE DESIGN AND CONCEPT OF THE MALL. - SHERIFF HUSSEIN, CONSTRUCTION MANAGEMENT HEAD, MAGRABI RETAIL
COVER STORY
fm-today.com 21
will surely increase the opportunities and offer more flexibility to their customers,” he added.
When asked how important it is for the controls to be intuitive in nature, Hussein said that it largely depends on the store and what it is selling and more importantly how aware the staff is of these controls. He added, “Controls are extremely important but you certainly cannot have the same kind of controls at all stores as a lot depends on the nature and functionality of the store.”
Having all these luxury controls and lights will also come with expenditure for the store. The energy savings that come from optimising lighting use can make a dramatic difference to a retailer’s bottom line. Money saved on electricity has an effect on profitability equivalent to an increase in sales, so it’s
remarkable that so few companies embrace lighting controls with gusto. Not only can controls directly increase profits, but they can also enhance the customer experience, which ultimately leads to more brand loyalty, more return visits, and increased profits.
Pointed out that when it comes to lighting efficiency and controls, most clients want the payback period to start within 12 months. “These controls have a market for it in various spaces, but from an FM point of view maintaining them to its maximum capacity can prove to be a challenge. Technology is great but when it comes to the client all he wants is a basic lighting platform that will work well. But frequently we come across with high-end technology which is either designed badly or doesn’t work the way it was intended to,” he added.
News designs and technology do add great value to the product but unfortunately many felt that by the time it gets implemented it has been value-engineered to its maximum capacity with substandard products and it ends up being different from the original plan leaving even the FM team to manage with what’s given to them. While technology is moving ahead quite literally in lighting speed, the panel did feel that not many customers are aware or for that matter even want to use some of the innovations thrown at them. A classic example is that of the LiFi, a trend that is still in its nascent stage in the region. Most designers end up expecting the customers to use such gimmicks whereas the reality is that not many end up using it. Lighting controls, the group believed should be done intelligently and should go unnoticed. And for this to take place, the group felt that it was important to spread awareness about the various standards and also for the designer, consultant, architect and the FM person to sit together during the design stage itself. And by implementing this practice, the group felt that it will prove to be far more beneficial and will bring in the desired results for the end-user. This, they believe, will bring in the best lighting efficiency to the project.
Ultimately it all boiled down to raising awareness in the market. Education is key, said Padula. He added,
“As manufacture We have to contribute to educate the clients and make them aware about the right quantity of light that is required in their store. It’s also important for big brands in the industry to educate the mall owners to focus more on the quality than the quantity of light that is required.”
(L-R)Abdo Baaklini, Marketing Projects Manager, Debbas
Electric LLC; Sheriff Hussein, Construction Management Head, Magrabi Retail; Mark Vowles, Director, Nulty Lighting; Stuart Harrison, Solutions Director at Emrill; Srinivasa Raghavan, Senior Division Manager – Design Fashion 1 of the Chalhoub Group; Charles Wright, Retail Sales Manager at Fagerhult Middle East; Sergio Padula, Technical Director, iGuzzini; Olav Scholte, Segment Marketing Manager at Philips Lighting and Sanjay Mahapadi, DGM-Properties & Facilities, Landmark Group.
22 fm-today.com
A buzzword in the realm of construction for many years now, building information modeling (BIM) has quickly become the norm.
However, experts tell FM today that the adoption of BIM in the Middle East is yet to reach its full potential.
According to the McGraw Hill Construction’s - SmartMarket Report 2014, BIM is transforming the design and construction process in Asia, North America, and Western Europe. Closer to home, Dubai Municipality pioneered the adoption of BIM in the UAE when it mandated the use of BIM for buildings at least 40 storeys tall. The new policy also covered projects that are 27,871 sq m or larger as well as all hospitals, universities, and other specialised buildings and structures delivered by international parties. Although the Dubai Municipality’s mandate to use BIM on large-scale projects is a move in the right direction, many experts felt that a stronger focus on BIM is needed at a national level.
Alexander Kolpakov, BIM Centre Director, UAE and Oman, AECOM, says that the BIM adoption is not centrally managed in the Middle East; however, he adds that the interest in BIM at all levels is contributing to its organic adoption. “At the highest level, we see government bodies and major developers mandating BIM. For example, in 2013,
Dubai Municipality issued BIM mandate (circular 196) that specifies the use of BIM for certain types of project. In the past few years, major developers in the UAE have also announced that they are expecting their supply chain to apply BIM on their developments,” says Kolpakov. He goes on to add, “The next level is the supply chain. Consultants and contractors are aware of the limitations associated with ‘traditional’ project delivery models and recognise the potential benefits that BIM can offer. Designers see improved quality of their design, contractors can better plan construction and identify coordination issues earlier, and estimators can produce more accurate cost estimates. And finally, at the user level, engineers and draftsmen realise efficiencies that technology brings and are willing to learn and apply new tools in their day-to-day work.”
While the adoption of BIM is gradually growing, Adrian Jarvis, General Manager, FSI (FM Solutions)
IN THE PAST FEW YEARS, MAJOR DEVELOPERS IN THE UAE HAVE ALSO ANNOUNCED THAT THEY ARE EXPECTING THEIR SUPPLY CHAIN TO APPLY BIM ON THEIR DEVELOPMENTS.
BRINGING BIM
TO THE TABLE
fm-today.com 23
BIM DEVELOPMENT
Middle East, points out that what is still missing in the Middle East is early involvement and input from FM and operations with the model. “Unfortunately, we still see silos of data; there needs to be more understanding about the inputs and outputs and data structures required through the project life-cycle. We expect BIM strategies to become the de facto approach to projects and as the market matures in its understanding we expect discussion not around whether BIM should be used, but how to approach BIM and the level of detail required through into the operations phase,” adds Jarvis.
The very fact that many construction firms are asking how BIM will be executed shows that the industry has now accepted BIM as the most efficient technology used to help manage the full lifecycle of a building in the most efficient manner. A major limiting factor that’s restricting the widespread implementation of BIM across the region is awareness.
“Awareness of what a model is and that BIM is not a single piece of technology. There is currently an emphasis on the visual aspect of the building model, and whilst a picture speaks a thousand words, it is the information in the model which adds value. Gaining input from all stakeholders in a project and the data each requires will drive interoperability and value of the information,” says Jarvis, who adds that FSI is raising awareness by actively discussing BIM, and the operational data drop requirements for CAFM systems with consultants, building owners, FMs, and the construction organisations.
When it comes to advantages of using BIM, Kolpakov says that there having the right information at the right time is a major one, especially since it uses databases of information. He also says that there are a lot of inefficiencies in the traditional process arise from a lack or inaccessibility to the project information. “These inefficiencies would not exist if we properly manage and structure a database of information that everybody can contribute to and access. This is what ultimately BIM is trying to achieve — to build a common database that would serve as a single source of truth for everyone to refer to. This would lead to improved collaboration, communication, constructability and quality of design, as well as increased owners understanding of design and safety in construction, better construction planning and logistics, fewer risks and more informed decisions,” he adds.
Increased efficiency, productivity and quality are some of the other benefits. Suhail Arfath, Head Autodesk Consulting, Middle East, says that even more powerful than the productivity gains are the potential opportunities that BIM offers to help enable AEC professionals and owners design, visualise, simulate, and analyse the key physical and functional
characteristics of a project digitally; before they even build it. “Using information within the model, everyone on the project team can make better, more-informed decisions across the entire project lifecycle of building and infrastructure projects. Planners can select optimum sites. Architects can produce more accurate designs with fewer errors, less waste, and closer alignment with the owner’s vision. Engineers can increase coordination with architects and other engineering disciplines, improving the reliability of their designs. Contractors can make sure that constructability issues are flagged early on when changes are less expensive to make. Ultimately, owners will be able to use the models far into the future as the basis of a comprehensive facilities and asset management program,” he adds.
The question arises on whether or not BIM has the potential for cost saving and many believe that there is no direct cost saving but different companies would see different benefits and savings from it. Kolpakov says, “It should be expected that the first projects completed via BIM would probably not provide significant cost savings and not be completed faster than traditional projects. When measuring cost savings initial investment in training, software and hardware should be considered. The benefits will be realised after the learning curve is passed and the team is familiar with the new process and software.”
USING INFORMATION WITHIN THE MODEL, EVERYONE ON THE PROJECT TEAM CAN MAKE BETTER, MORE-INFORMED DECISIONS ACROSS THE ENTIRE PROJECT LIFECYCLE OF BUILDING AND INFRASTRUCTURE PROJECTS.
Alexander Kolpakov, BIM Centre Director
Adrian JarvisGeneral Manager, FSI
24 fm-today.com
BIM DEVELOPMENT
Adding to which, Arfath says that majority of savings from BIM can be expected to be achieved by tighter information flow with project designs agreeing with each other by the time essential tasks are commenced. “The cost savings are not necessarily Won the upfront budget, but the whole project costs including the variety of extra issues that cause cost overruns,” he says while adding, “BIM is not going to solve every problem that has a cost impact, but experience has shown that improving information quality and increasing unity through collaboration can make projects more predictable. The future of BIM is not a constant round of cost savings, but what we should expect are reduced risks, fewer disruptions, greater opportunity for innovation and increased budget certainty. The big win is that project data can be used more effectively during the construction process and over the life of a building where even greater post-occupancy costs and carbon savings can be achieved.”
BIM is an intelligent model–based process that provides a clearer insight needed in creating and managing building and infrastructure projects. The use of the software results in the creation of a reliable digital representation of the building available for design decision making, high-quality construction. It also provides users with up-to-date and reliable information on the project design, cost information, schedules, energy analysis, structural design, and quantity take off necessary for the construction projects. “Promising technologies like 3D laser scanning, energy performance models, data management and other are now being applied to take 3D Coordination/BIM to the next level,” states Arfath.
The adoption of BIM has enabled a number of technologies that are using the information and 3D models. BIM is also changing traditional roles and responsibilities in the industry, and the process
of how one designs, builds, and operates assets. Kolpakov elaborates that new tools allow one to design, simulate construction and operation of the building on the computer screen or even in a virtual reality environment before any construction activities start on site. “By using virtual reality and augmented reality technologies designers, engineers and building operators can ‘walk’ through the designed asset wearing a virtual reality headset, immersing themselves in the design environment. New software tools allow designers to produce highly complex designs and contractors to build it faster. And planners and cost estimators are using BIM models for compiling bills of quantities and programs,” he adds.
The Middle East’s BIM market remains vibrant and continuously growing, which consolidates earlier predictions that the region will soon become a leader in BIM—an achievement that will be hugely beneficial for the region as a whole as it continues to upgrade and build new infrastructure, housing, and commercial buildings and establish itself as not just a consumer but a provider of modern industry methods and results worldwide.
Talking about the next evolutionary step following BIM platforms, Jarvis says, “Strategic definition prior to starting a new construction. Having a facilities manager involved with other stakeholders at the beginning of the construction process, not necessarily full time but adding value as part of the briefing process for the occupancy experience.”
PLANNERS AND COST ESTIMATORS ARE USING BIM MODELS FOR COMPILING BILLS OF QUANTITIES AND PROGRAMS.
Suhail ArfathHead Autodesk Consulting, Middle East
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INTERVIEW
KEEPING SAFETY AS A TOP PRIORITY
When it comes to taking care of one’s employees all organisations have to undertake the responsibility and duty of keeping them or any other person who may be affected by the companies safe at all times. A wide array of
workplace hazard present risks to the health and safety of people and the larger environment. These include but are not limited to, chemicals, biological agents, physical factors, adverse ergonomic conditions, a complex network of safety risks and a broad range of psychosocial and environmental risk factors.
It is in this backdrop that the concept of Health, Safety and Environment (HSE) gains significance. A progressive modern organisation is expected to commit itself to the health and safety of all its workers and extend it further to the health and safety of the environment. As a matter of fact, a number of FM providers have already stepped up their game developing HSE procedures.
From risk management to accident investigation, health awareness seminars to more practical exercises on fire and emergency preparedness, the HSE segment is quickly gaining traction among FM ranks. Programmes are beginning to look at not only internal improvement, but that of the surrounding communities as well.
So what makes a good HSE policy? Experts believe a good HSE policy entails that the facilities and properties that are set up with the best HSE standards and practices. Therefore, it is essential for FM companies to maintain a high level of HSE standards in their operations. However, the risk factors vary depending on the sector they cater to and the FM solutions also initiated based on this.
Many experts in the industry believe that the best way to reduce HSE risk factors is during the design stage. But more importantly, once the facility is under operation, they says that the HSE risks could be managed with a combination of routine inspections, maintenance and also emergency risk control measures.
FM today takes a closer look at the health and safety initiatives currently deployed by some of the region’s facilities management firms.
FM TODAY TAKES A CLOSER LOOK AT THE HEALTH AND SAFETY INITIATIVES CURRENTLY DEPLOYED BY SOME OF THE REGION’S FACILITIES MANAGEMENT FIRMS
fm-today.com 27
HSE INITIATIVES
Imdaad Maintaining a safe and healthy
workplace is an important but often neglected practice in the workplace. HSE management not only makes businesses more productive, efficient, and profitable but it also results in significant reduction in costs related to accidents.
Imdaad, a provider of integrated facilities, environment and energy management solutions in the GCC, has put in place a robust system to ascertain the well-being of its over 4,800 employees. The leading company leaves no stone unturned in ensuring a safe work environment and promoting safe work habits and practices for the security and welfare of its staff in demonstration of its core value of ‘People’.
To ensure that is objectives and goals are met, Imdaad’s own Environmental Health Safety and Quality (EHSQ) Department has initiated ‘Project SHARE,’ which stands for Safety and Health Awareness and Recognition Enhancement. The project has in effect sustained and
institutionalised the HSE culture within the organisation.
‘Project SHARE’ comprises three elements to drive and build a solid HSE culture in Imdaad. One, it aims to train all the employees about occupational safety and security. Second, it seeks to reinforce HSE practices through year–round campaigns. Lastly, it aspires to reward and recognise employees who imbibe HSE in letter and spirit.
Training programs have been introduced to rapidly build HSE awareness and train employees on emergency response procedures. They make sure that all existing employees receive refresher training in order to guide the company’s new recruits. Year-round HSE awareness campaigns have also been conducted via the intranet, social media, and orientation sessions to instill a culture of workplace safety among all employees.
Further, employees who have faithfully adhered to the HSE norms have been duly recognised and awarded. Two
awards were instituted in this regard, namely the ‘Safety Man of the Month’ and the ‘HSE Employee of the Month.’ Both were in addition to a ‘Green Card’ award developed to honor employees demonstrating safe practices in their daily work routine. These undertakings have led to enormous benefits, including improved lost time accidents ratio and increased employee satisfaction, which also bolstered Imdaad’s overall work performance.
Imdaad, strictly adopts a zero-tolerance policy to unsafe and unhealthy workplace conditions and practices, with HSE & Quality management being considered as a value and not a cost. To address evolving workplace-related challenges, the company will continue to explore advanced and innovative ways to create a safe and healthy working environment for both office and site-based employees. These include regular site inspections and visits, provision of cool water, clothing, and head covers necessary during summer, and recycling and other environmental protection programs.
Cofely Besix Facility Management
At Cofely Besix Facility Management creating and maintaining a safe and healthful work environment is a core value. For this reason, we constantly seek ways to improve and find innovative solutions towards continual improvement in HSE performance.
Toolbox Talks : One of the first initiatives we developed and implemented successfully was aimed at reducing our ‘Lost Time Incident Frequency Rate’. We realised that two of the key areas we needed to target was ‘knowledge’ and ‘awareness’ of workplace hazards. As such, we developed and implemented weekly toolbox talk meetings, and our approach was to keep these meetings brief, focusing on important safety issues that affect all employees. The ‘Toolbox Talks’ quickly became an institution throughout the company, and are now posted widely at all our sites, and have even been adopted by various other institutions. Since we introduced the Toolbox Talks, we have consistently achieved our goal of ZERO harm for almost 3 years, and are heading for 5million man-hours without a lost time injury.
Near Miss Reporting System: It is widely accepted that for every fatal or serious incident that takes place at work, at least 600 ‘near misses’ or ‘close calls’ occur. By introducing a ‘Near Miss Reporting System’, we aim to promote a culture of reporting thereby preventing future incidents from happening, which may lead to serious or even fatal or catastrophic consequences.
The program we developed for near miss reporting consists of three easy steps as follows:
1.Hazard Observation cards are distributed throughout the company where employees have easy access to them. These are used to report ‘near misses’.
2. The root cause of each near miss reported gets investigated and opportunities for imrpovement are identified.
3.These are then implemented and monitored for effectiveness.
HSE Mentorship Programme: With the rapid growth in our business, the demand for recruiting new HSE personnel increased. However, getting the right people with the right experience proved more of a challenge than we expected. We are now in the process of expanding a program to accommodate employees
aspiring to pursue a career in HSE, to undergo an internship program as HSE Inspectors.
Through our CSR initiative we embarked
on a programme whereby we identify employees to be re-trained to become a HSE Inspectors and subsequently, HSE Officers.
The internship (mentorship) programme runs for a period of 12 months under the mentorship of the QHSE Manager, and is a well-planned process with key milestones. These milestones are loosely based on elements taken from the Body of
Andre Mars, HSQE Manager,Cofely Besix Facility Management
28 fm-today.com
HSE INITIATIVES
Knowledge from the American Society of Safety Engineers and the Australian OHS Education Accreditation Board.
Those selected for the programme are assigned to HSE Officers to provide job-shadowing on a daily basis, whilst 3600 evaluations takes place weekly and monthly by QHSE Supervisor and the QHSE Manager. As well as the mentoring process, special projects are assigned to the interns, targeting specific knowledge areas such as site inspections, risk assessments, conducting inductions and tool box talks etc.
All activities, progress and achievements are recorded in an intern log book which is periodically reviewed, and this enables us to identify which learning areas required
additional mentoring, whilst revising our learning targets and objectives. Interns also undergo formal NEBOSH Training, OHSAS 18001 Lead Auditor Training, First Aid, as well as training in Air Monitoring,
Confined Space Entry, Scaffold Inspection, to name a few. The internship culminates in the recruits being registered with the Abu Dhabi EHS Centre (OSHAD) for registration as OHS Practitioners.
Emrill Facilities ManagementEmrill has implemented a number
of initiatives to reinforce our culture of excellence in health and safety and this culture is driven at every level of the organisation with the single most important aim of ensuring that everyone behaves in the safest way. One such established practice at Emrill is the ‘Don’t Walk By’ initiative which empowers our colleagues to identify unsafe conditions, acts or environments, and raise a Don’t Walk By to ensure that the problem is rectified prior to work continuing. We summarise the Don’t Walk By process campaign as see something, say something and do something.
Further driving our H&S practice forward is our Safety Action Group (SAG) initiative that comprises of several groups spread across the region and led by the teams active on each project discussing issues relevant on their site or contract. These teams analyse incidents that have occurred or may occur in the future, review data from Don’t Walk Bys and individual concerns that may be raised. These Safety Action Groups report into the organisation with incidents and actions leading to a monthly meeting focussed solely on Health and Safety at the very top of the business.
Emrill’s Safety Action Groups have led to many specific improvements such as the Ladder Stabiliser, cycle training, club car operator training, ad revised
Personal Protective Equipment (PPE) such as safety foot wear, hard hats, safety harness and gloves. The Ladder Stabiliser initiative has also received regional recognition where Emrill won the Health & Safety Initiative of the Year Award in May 2016.
Focusing primarily on the health of our colleagues, Emrill has its own dedicated Welfare team that has introduced various sporting and healthcare initiatives over the years such as regular eye tests, blood tests, yoga classes for women, boxercises and the extravagant annual Emrill Carnival. Every year, the Carnival runs for 3 months covering more than 40 events with over 4000 participants. This is a great platform for employees to dedicate time towards health and sport while enjoying and networking with colleagues. The Welfare team have also setup sports clubs in various sporting fields such as
football, swimming, cricket, running etc where the teams compete in national and local events.
Emrill’s goal with these initiativesAs far as the Health and Safety of both
our colleagues and all those impacted by the services we deliver there can only be one goal that is – ‘Target Zero’ and the initiatives mentioned earlier provide a range of solutions to reach this ultimate target. A key goal is to ensure that the Health and Safety of our people is driven at every level with everyone empowered to make the right decisions and put forward proposals that protect all those that we come into contact with.
Stats to support the success/impact of the initiative
Emrill achieved 21 million safe man hours without a lost time incident in the business between 2015 into 2016 to date with over 95% of our projects remaining accident free during 2016, going on to reiterate that doing the right things makes ‘Target Zero’ achievable.
3i Poster Hazard Observation Card (Front) Hazard Observation Card (Back)
Alex Davies, Operations Director, Emrill
Additional stats:Cycle test (Bikeability Proficiency): 75% improvement over 3 years729 participants till date583 staff certified on the course
Club Car Proficiency:80% improvement over 2 years137 participants till date97 staff certified on the course
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30 fm-today.com
AN INSIGHT INTO THE MEP MARKET
Mechanical, Electrical, Plumbing (MEP), has been an integral part of facilities management since the industry came into the limelight. When looking
at the different components of a building, it is fair to say that the mechanical, electrical and plumbing (MEP) systems are among the hardest to maintain. This raises the question of how FM professionals should go about the task of keeping the working parts of the building doing exactly that.
Maintaining an MEP component brings with it a host of difficulties that the FM industry has to overcome. Some of the typical challenges faced on the average building include a lack communication between contractors and manufacturers; lack proper access to MEP systems; and a shortage in hardware, software and personnel. In a special interview Francisco Silverio Marques – Director, Business Development & Marketing, Enova and Amin El Najjar- Director, Operations (Dubai & Northern Emirates, Oman, Egypt & Lebanon), Enova gives FM today an insight into the MEP market, the trends being followed and the challenges that come along with it.
1. What are the key issues faced by MEP engineers in the GCC?
There is an increased complexity of the MEP engineering job. You can’t just be a single discipline engineer anymore. You have to be aware of different disciplines. There is an insufficient number of qualified technicians and supervisors that engineers can rely on to delegate their tasks. Being dragged down by operational duties, engineers struggle to find the time to focus on more strategic topics, such as organisation and long term improvement. Inconsistency in training degrees and certifications can lead to mis-hires if the staff selection is based only on a person’s degree. Poor staff retention records, especially for technicians, can lead to instability and under-trained teams.
In order to tackle these challenges, Enova has implemented a robust career management process, from test-based recruitment to responsibility-based career plan. Skills are identified and enhanced, and poorly-
performing staff are terminated. In parallel, specific tools are developed to improve the quality of the delivery, and employees are trained to use them efficiently. This approach brings all employees to their best capabilities, empowers technicians with the responsibility for the technical delivery, and allows engineers and managers to focus on long term improvements.
2. What are the trends taking place the MEP industry?We see two major trends in the MEP industry: emergence
of environmental concerns (water and electricity conservation, CO2 emissions), and development of new “smart” technologies. We believe that these trends must be combined in order to be relevant. Smart tools and approaches must lead to well-identified results, and on the other end, operating our buildings more efficiently requires actionable data.
Concern about Energy Efficiency has dramatically increased since the beginning of this decade. Dubai Integrated Energy Strategy, first designed in 2011, has since set ambitious goals to reduce the energy consumption in the Emirate, such as the energy retrofit of 30,000 buildings by 2030, increasing energy efficiency by 30%. Followed by the creation of Etihad ESCO in 2013, and the accreditation of the first private ESCOs in 2014, this strategy has led to the signature of Energy Savings Performance Contracts in 2015, committing to a total of AED 40m savings per year.
The provision of technology in buildings continues to increase as MEP market become more aware of the increasing need for developed technologies and good communications throughout – whether this be for Wi-Fi network provision in shopping malls or provide more advanced sensors to accommodate latest building control technologies that promote the efficiencies of buildings.
In parallel, there is a growing demand for developing skills of existing manpower, both from the employees themselves and from the customers. This is good, because properly designed training programs, supporting human development, enable to deliver the expected results in terms of operational and energy performance, increase customer satisfaction, and improve retention rates.
INTERVIEW
fm-today.com 31
INTERVIEW
3. Where do you see the biggest opportunities for growth for MEP engineers?
Major regional projects, such as airport expansions and Dubai Expo 2020, or large-scale urban developments, will give MEP engineers many career opportunities. However, these opportunities will best be targeted by working in large locally established international companies, who can benefit from global best practices while adapting them to the actual local context.
The complexity of the projects, namely in terms of operational and energy performance, will require MEP engineers to be fully comfortable with data management technologies, output-based contracts, and energy efficiency.
We believe that the “man-in-a-van” resource-based low cost model will not present many development opportunities for MEP Engineers. For the reasons stated above, large companies delivering output-based performance contracts will present many career development opportunities, in the GCC as well as in other high-growth regions.
4. How are you embracing the whole issue of sustainable MEP design?
Rather than sustainable MEP design, we prefer to speak about MEP design for sustainable operations. In other words, no design can be sustainable if the building is not properly operated and maintained. Enova is fully committed to increase the sustainability of buildings. Therefore, our integration of sustainability at the design stage is always experience-based, and targets three objectives: reductions of environmental impact, guarantee of comfort for the end-users, and cost efficiency.
BEES (Building Energy Efficiency Services) Performance is a result based offer through which Enova commits on 24/7 availability of energy supply, and on high-impact energy savings for MEP design developments that lead to “standardisation of procedures”.
MEP MARKET IS ENERGY EFFICIENCY, WHETHER THROUGH INCREASING DEMAND FOR RETROFITS OR OWING TO THE PREVALENCE OF SUSTAINABLE PRACTICES AND TECHNOLOGIES.
In order to achieve such a guarantee, we fully audit the facilities, manage the operations and maintenance of the building equipment, implement energy conservation measures, educate end-users, monitor the energy real time through connection to our Energy Saving Center, and possibly assume responsibility for the procurement of primary energy. All of these activities ensure maximum reliability and energy savings, so that if the target is not achieved, Enova will pay for the difference for sustainable operation.
5. With a demand for smart building technologies, how is this driving the MEP market?
We believe that actually, there is a supply of smart technologies, but the demand is not for smart building technologies. The demand is for buildings that are safer, more comfortable, have a lower impact on the environment, and whose operating cost is reduced. Smart technologies will help achieve these goals, but not if we look at them only from a technology perspective.
We like to define smart as a process that enables you to understand your context and how it is evolving, so you can act to adapt to these changes, in order to reach an objective. In other words, if you don’t know what the objective is, you can’t be smart. We have defined our objective as delivering more sustainable buildings. This gives us a very clear framework to assess smart technologies, implement them when they are relevant, and train our staff to use them.
Our Energy Saving Center is a good example on how we use smart tools to be more sustainable. Using a sophisticated data analysis system, our Energy Saving Center can accurately monitor and analyse the energy usage of multi-functional, large-scale buildings, allowing Enova’s Energy Analysts to personalise this analysis against industry’s best practices and international protocols. With systems deployed onsite, the Energy Saving Center identifies areas of maintenance to then be carried out by our onsite or mobile teams and Technicians; the system integrates to the help desk and to the asset management system by reporting the identified instructions to be analysed.
MEP market is energy efficiency, whether through increasing demand for retrofits or owing to the prevalence of sustainable practices and technologies. Actually the two approaches should not be opposed, as they are complementary. The region has an enormous potential of energy retrofit, with significant savings achievable through limited investments, and presenting a low pay-back. Most of the projects delivered so far in the public ESCO scheme have presented savings of more than 20 to 30%, with paybacks always below 6 years. However, such pay-backs can only be achieved, and guaranteed, if the buildings are properly monitored, operated, and maintained. On the other hand, proper operation of the buildings, including energy performance monitoring, presents visible maintenance costs which can seem higher than a standard maintenance contract, even though over the long term the total cost of operation will be lower. Therefore combining the two approaches allows to reduce the total costs, by reducing the energy bill, while investing on the assets value.
Francisco Silverio MarquesDirector, Business Development
& Marketing, Enova
Amin El NajjarDirector, Operations, Enova
32 fm-today.com
3D-printed buildings to shape GCC construction
The GCC’s first 3D printed office was unveiled in the UAE last month. ‘Office of the Future’,
which took 17 days to develop, was inaugurated by Vice President and Prime Minister of the UAE, and Ruler of Dubai, HH Sheikh Mohammed bin Rashid Al Maktoum. The project forms part of the Dubai 3D Printing Strategy, which was launched in April 2016 with the aim of 3D printing 25% of Dubai’s buildings by 2030.
Office of the Future’s launch marks the commencement of an era wherein off-site building works will assert their benefits in the GCC’s construction sector. Global shifts in the market are bound to impact the UAE’s construction market. In this context, the emergence of off-site construction practices in the GCC is hardly surprising, and Dubai’s Office of the Future is the region’s next step towards building better and faster.
Syska Hennessy Group, a global consulting, engineering, and commissioning firm, was involved in the making of this one-of-a-kind project. They collaborated with the 3D printing technology firm WinSun Global and international architecture and engineering firms Gensler and Thornton Tomasetti and provided the systems engineering consulting services and development facets on how to design and embed MEP systems and lighting design within the 3D printing process.
Greg Jasmin, a Principal, and Managing Director, Syska Hennessy Group MENA office in Dubai, spoke to Megha S Anthony about the future of this technology.
Tell us the vision behind the Office of the Future.
The vision behind the ‘Office of the Future’ was to bring an innovative technology here in Dubai and since our team was working on a 3D printing building concept and so it made sense to do the first one in Dubai. Vice President and Prime Minister of the UAE, and Ruler of Dubai, HH Sheikh Mohammed bin Rashid Al Maktoum unveiled his vision to 2030 to have 25 percent of all buildings in Dubai to be 3D printed. So this ‘Office of the Future’ fits well into that vision. Having completed this project, we certainly have learnt many lessons that will help the 3D technology market go forth.
While there are more teams in the US, Europe and China who are working with this technology, it will take more players in the market to make this a more common technology for all to use and really change the way we build and construct buildings.
What has been Syska’s role in this project?
Syska Hennessy Group has been the MEP and lighting design consultant to this project. We came up with a clear-
cut vision for this project in terms of the aesthetics as well as how to incorporate the mechanical, plumbing and electrical and the lighting systems within the given space. Considering the uniqueness of the project, we had to figure out how to incorporate our systems into the overall project at the same time not let it overtake it. For example, we had to see where to place the HVAC system so that it could cool the place, but not stand out as the main feature. The project demanded a lot of co-ordination and teamwork and working with the 3D Revit environment helped us achieve this.
What were some of the challenges faced during the making of this building?
Challenges are always the same. How do you keep the client and architects’ vision in line and how do you make the space functional from an MEP standpoint. It took a lot of coordination and teamwork between us, the architect, the structural engineer and the construction company. But once we figured the program out, the installation was quite smooth. Most of the planning was done at the design stage itself and this helped. Some of the lessons learned in this project would definitely have implications for the next one. The key to this or any project is to help the client figure out their program and how they
fm-today.com 33
BUILDINGS OF THE FUTURE
want to achieve it. It was important to remember that once the drawings were in place and we went to into printing mode, that’s it, there’s no second chance to get it right. We certainly have a lot more insight now into the process which will help us overcome future challenges.
How sustainable are these buildings? When you look at these buildings
from different perspectives, they are very sustainable. The material used feels like concrete, but it is made out of a composite material that is recyclable. And the fact that this was printed in a factory, we were able to minimize the construction waste as well. Some of the measures taken in terms of the building insulations and u-values add to the overall sustainability of the building. I also feel that as time goes by, these projects will get more sustainable and will be able to have LEED accreditation as well.
The building can also sustain the harsh weather conditions in the region. During the planning stage, the materials underwent a series of tests in the UK, US, and China, that showed us how much wind and heat a building like this can sustain. Specific to the GCC this material works well here and as we go along after the first year we can see how the material holds up and we can improve on it.
What are the advantages of such buildings and what kind of benefits can the clients get?
Clients will see a big benefit for their project. Clients are focused on the speed at which their project gets done, the cost and the quality. Since we are basically building this project in a controlled environment and industrializing the construction process, we are giving the client the speed at which the building can be constructed, better quality resulting in cost reduction as well. So, instead of having ten guys do one thing, which might not come out right, here in a controlled environment the printer prints out exactly what has been designed.
When it comes to MEP how different will the approach be for a building of this sort?
For a project like this, the process of designing MEP system was a more collaborative especially with the structural engineer. We had to be aware of every nook and corner of the building, what space we could and could not use and where penetration could occur. Our constraint for this project was that these models had to fit in the shipping container, be delivered to the site and then assembled. We had to make sure that we understood this and coordinate with all the different disciplines so that by the time it got to the actual assembling there were not many discrepancies in the field.
Will there be any difference when it comes to maintaining a 3D printed building?
When it comes to maintenance, from an MEP perspective it is the same. It is
the same air conditioning that we are used to, that has to be maintained. From a building perspective, the facilities management team has to be aware of the particulars of the construction type. For example, where can they use or not use water, or if they want to make an extra penetration into the building, they need to know that you can’t drill in a location unless it was part of the design process or the master plan.
That being said, since it’s the first 3D printed office building, there is no data yet for what happens 10 years from now. We will start gathering a lot of data for the first year of operations.
Would you say 3-D printing is the future of GCC construction?
When you look at the construction market here in the GCC, it uses a lot of unskilled labour and sometimes that drives inefficiencies in time management. The 3D technology can improve efficiency and elevate quality into the project. The next evolution would be getting the printer to be more mobile so that all the work can be done on the site instead of a factory.
People are concerned about the future of the construction labour, with this new technology there is the potential to eliminate some jobs as efficiency increases in the construction industry. In reality when you look at the evolution of technology, there has always been this change at the same time there are more sub-markets that grow alongside it to support this market. So people may have to be re-trained and learn new skill sets to be able to support the 3D printing method.
Greg Jasmin, Principal, Managing Director, Syska Hennessy Group MENA
34 fm-today.com
From joining the military at the age of 17 to climbing his way up the ladder in the FM industry, Sean Heckford, International Region Corporate Real Estate and Facilities Director, Parsons, has certainly
come a long way. He talks to Megha S Anthony about his journey, what triggered his interest in the industry and why he encourages youngsters in the field to take up a role in FM.
What was your first job like? When I joined the British Army at the age of 17, in 1985, the world
was a totally different place and the Army offered me an enjoyable work experience for many years. Not only was I able to learn a trade through apprenticeship but I was able to play sports, climb mountains, travel, and get paid for it! I think that the 23 years I served in this organization not only set my moral compass in the right direction but also instilled self-discipline, professionalism, and integrity into my personality.
Who was your mentor while growing up?As my career was so mobile, Dubai is the place I have lived longest. In my
life, I had many mentors, but the biggest influence in my life at a young age would be my mother, who is a successful business woman in her own right. In this, my second career, I have encountered some great people whom I would class as mentors, and I feel everyone should have a mentor at every stage of their life or career.
‘I really enjoy being involved in large events’
I HAD MANY MENTORS, BUT THE BIGGEST INFLUENCE IN MY LIFE AT A YOUNG AGE WOULD BE MY MOTHER, WHO IS A SUCCESSFUL BUSINESS WOMAN IN HER OWN RIGHT.
fm-today.com 35
FACE TO FACE
What triggered your interest in this industry?During the last 10 years of my military service, I was involved in facilities
and property management across the extremely diverse UK Defence Estate in locations such as Bosnia, Kosovo, Sierra Leone, Norway, Gibraltar, and Kenya, as well as UK-based locations. It was a logical progression into the facilities management industry here in Dubai when the time to leave the military came around, in 2008. My family decided that Dubai would be a great place to start our new lives. My first couple of years in the UAE were spent working as a facilities consultant with a UK-based built asset consultancy, and during this time I was able to transition from ex-soldier to corporate executive, which presented the first of several rather steep learning curves that I have encountered in the region. When I moved on to a client role as head of real estate for a local bank, I scaled my second huge learning curve! My role with Parsons is the culmination of all of the skills that I learnt in the military and the corporate traits that I have developed since leaving. This region is awesome for anyone who has an interest in corporate real estate and facilities management because of the diverse nature of the buildings, the environmental challenges, the ever-evolving regulatory landscape, and the technological advances being showcased.
What has been the highlight of your career so far?I have had many highlights through my career, but the highlight of my
corporate real estate and facilities career since leaving the military is probably when I was required to visit the USA for a Parsons conference and was given a tour of the new World Trade Center Tower, in New York, followed by a tour of Ground Zero.
What are the challenges you face in your job? The challenges in my job are many and varied; that’s the nature of
facilities management: budgetary constraints, cultural challenges, maintaining efficiency within the portfolio that matches the core business needs given economic challenges in the region, statutory compliance, and the availability of suitably qualified resource are probably the most prevalent ones.
If you weren’t working in this field where would you be?I really enjoy being involved in large events, which I do on a voluntary
basis at times, so perhaps event management might be something I would look at.
Do you get enough me time?Given the global nature of my current role, I have to be flexible in my
working hours, which fortunately works both ways, so I make a concerted effort to ensure that I do get sufficient quality time with my family. I spend Friday mornings coaching my son’s rugby team and try to spend as much time with my daughters and wife as possible when not working. There are times when evening conference calls can be intrusive, as is a misunderstanding of the Middle East working week with colleagues elsewhere, but once people are reminded of these issues, most are understanding and facilitate accordingly.
Your advice to youngsters in this line of work?This is a great industry, so get a technical qualification of some
description and then look at the broader scope that corporate real estate and facilities can offer. Get involved in institutions such as CoreNet Global, BIFM, IFMA, MEFMA, etc., as a student, and use the opportunities and resources that they can offer to help make a decision as to which route you want to take. Be flexible in terms of location, role, and attitude. Learn basic business skills, as well as the technical ones. They will stand by you in excellent stead and help you to achieve. Most of all, listen and learn every day.
IT WAS A LOGICAL PROGRESSION INTO THE FACILITIES MANAGEMENT INDUSTRY HERE IN DUBAI WHEN THE TIME TO LEAVE THE MILITARY CAME AROUND, IN 2008.
36 fm-today.com fm-today.com 36
BLOGGING POINT
Making an impact in FMBy Ryan Darnell
One of the largest challenges that FM service providers face in the Middle East is
driving performance and continuous improvement. Every year a number of FM providers and in-house departments set out to offer their clients a valued service across the region but only a few are able to grow and develop become true leaders in the industry. Over the last 8 years in the region I have had the pleasure of seeing so many leaders succeed and be challenged when delivering FM services. Here are just a few of my insights where successful leaders have made an impact in FM.
Setting your Strategy with the End in Mind
It sounds simple but so many FM practitioners get this wrong or give the wrong answer. When I ask many FM’s this question they will give me answers on a corporate level about their organisation seeking to be the biggest provider in the region. I will then ask them what is their vision for the service they deliver whether that be to a client or as an in-house provider.
It is important for FM’s to understand what drives the satisfaction of their customers. While many will answer that cost is the number one factor, when you speak directly to the client utilising the service many will talk about timeliness to attend, communication and quality of workmanship before they even mention the cost.
Many FM’s in the region also do not understand what their customers core business is and what role FM has in meeting their vision and many have not given thought to what that vision looks like when they reach it. Visualising that moment of achieving your goals makes it seem real and meaningful when adding it to your strategy.
Strategies for Strength and StabilityStrategy is difficult in the emerging
markets of the Middle East given how quickly things change but you can clearly see which companies and government bodies have them and more stick to them
over time. Strategies are typically active for five years or more and should only be changed with the vision. I have worked with one client who has changed their strategy 4 times in the last 6 years and has truly struggled to get their ‘business as usual’ in place let alone focus on improving performance. With each change made to their strategy they failed to see the results and made a decision to change. While operational or tactical plans can be made each year, strategic change will take 2 to 3 years to see significant internal and external indices.
Key Performance Indicators (KPI) KPI’s when done right can give FM’s a clear and timely insight into how they are performing. So many times I have seen KPI’s copied and pasted from contracts without the business understanding what they are measuring for and why they need to see the metrics. While it is prudent to measure a number of KPI’s and report on them monthly, I often advise my clients to measure no more than 5 KPIs that they want to see daily and in real time. Much like the dashboard of your car, your FM dashboard should not be cluttered but instead allow quick glimpses to know when to put your foot down or to pull over for some assistance.
Metrics set should be a mixture of leading and lagging indicators for FM’s. Lagging indicators are output orientated and occur after the fact. Lagging indicators for FM’s are important as they allow for key decisions to be made but many times they are reported on up to a month after they are measured. Leading indicators are input orientated and used to measure outputs before they occur. Leading indicators are typically harder to measure but when done right they can give more detail to allow FM’s to take action. An example of an FM lagging indicator would be the number of incidents that occur on a site whereas the leading indicator could be the number of safety inductions done for staff.
Engagement Engagement should be the first
step for an FM looking to improve
their performance. Some of the best innovations I have seen have come from the very staff who live and breathe FM service delivery. So before changing CAFM systems or changing uniforms an FM needs to involve their team, client and even suppliers in the process to get the best perspective on the issues they may be facing, where they are spending too much time and where improvements can be made. Rewarding those who are brave enough to give their recommendations also goes a long way to retain staff which is constant challenge in the region.
Quick Tips to Perform Align your technology strategy:
If your organisation is not ready for a full bells and whistle CAFM system then why burden your operations with it now? Align your technology strategy and match it to your milestones.
Communication is key: The old adage that FM should only be thought of when something goes wrong is no longer the norm. Ensure your team delivers a tailored message to your targeted stakeholders to get a desired action. It is amazing how many FM’s fail to do this until it is too late!
In-house vs. Outsource: Does it make sense for you to deliver the service yourself from a financial, operational and risk perspective? Is delivering the service yourself distracting from your core business?
When you simplify what your client needs from FM, what the end result looks like and set up metrics to measure those indicators to get you there everything else becomes how you can do that faster and smarter. This is what performance is. It’s setting out to win a race in the fastest time with the least amount of pit stops. When a Facilities Manager can prepare and implement this type of strategy for their clients then they truly will be a successful leader.
(The blog is written by Ryan Darnell, the Executive Director-Facilities Management, Khidmah.)
fm-today.com 37
INDUSTRY INSIGHT
BY KABIR LUTHRA
The world over, civil society has believed that the provision of security is largely the responsibility of the state. However, since 9/11 and subsequent terrorist attacks the
world over, this theory has been turned on its head. The state apparatus is fully stretched and more focused on homeland security. The already inadequate police to population ratio is further affected by the diversion of the police’s attention from protecting the citizens to anti-terrorism measures. Therefore, a void now exists in most countries on providing basic security.
This void has largely been filled by the private security industry. Though much of the operational management team come from armed forces and police background, the frontline- security guard doesn’t usually have the optimum skills, equipment nor is suitably motivated to address the challenges facing the citizens.
In the Gulf Countries, the void is less perceptible as the state has done a stellar job of providing security to their people. Nonetheless, as populations increase and they continue to host world-class events, their security apparatus too will be stretched. But for now, the private security guards play more of a customer service role than that of security in these countries.
However, irrespective of work location or seniority, there are a few basic skills that all security personnel must possess. These are detailed below.
Personal ImageThe first and foremost skill of a security person is his or
her ability to project a positive image of themselves. One of the most fundamental aspects of making people feel secure is confidence. People have more confidence in those who are well turned-out and carry themselves well. It is a reflection of the service provided.
Personal hygiene plays an important role here as well. Odours and dirty uniforms can be off-putting which reduce confidence in the services. Physical fitness is important as often security personnel spend long hours on their feet. Additionally, physically fit people project a better personal image.
CommunicationEverything we do in the workplace results from adequate
communication. Therefore good reading, writing, speaking and listening skills are essential for security personnel to master. It is important to calmly and objectively be able to report to government authorities.
Security personnel must be able to disclose information only to those who have the right and need to know it while taking precaution in preserving confidential or sensitive information. Often we've heard customers make unrealistic demands. The best way to handle these is to politely refuse, while explaining to them what can be practically delivered.
RelationshipsEveryone who works in security has to build relationships
within and external to their organisation. Internally relationships would need to be built with colleagues, supervisors and managers.
Externally security and non-security customers would be on top of that list. It’s important to be able to understand customers’ expectations and to treat them courteously always – even when they may be in the wrong. A great way to build relationships with customers is to respond promptly. Additionally, it’s important to be able to work amicably with employees of other agencies as well as government authorities like the police, civil defence, etc.
Job KnowledgeAll security personnel has to be able to identify and
minimise security risks at their place of work. It is important to assess the chance of any harm being caused by an incident. Personnel should take an active interest in developing policy and procedures at their workplace.
Post an incident, a report must be submitted in a reasonable timeframe. It is important that the report is easily able to communicate the event to a third person who may not have been present at the incident or may not be familiar with the matter.
Development This is about taking responsibility for developing their own
knowledge, skills and competence to meet the current and future requirements of their work and to support their personal and career development. With the rapid technological advancements we see every day, it’s important to monitor trends and evaluate the impact on their role.
Organisations like ASIS run regular e-courses to help security personnel develop themselves. Why don’t you go to their website and see which courses you could complete sitting at home?
(The authour, Kabir Luthra is the CEO and Founder of Group L,a workforce solutions provider)
SKILLS FOR SECURITY
38 fm-today.com
EXCELLENCE AWARDS
3. Laundry Supervisor/Manager 4. Laundry Attendants/Team Members 5. Cleaning Services Attendant & Supervisors in Facilities Management
Note that no submission will be accepted if not through the form. Also, ensure that you upload the following:
1.A copy of any awards and certifications 2.Updated CV 3.High resolution head-to-shoulder photograph of the nominee (minimum 300 dpi and 1 MB)
In case of any queries please don’t hesitate to contact us on: Tel: +971-4-297 0512 Emails: [email protected] / [email protected]
Note: The last date for submitting your nominations is September 30, 2016.
NOMINATIONS FOR THE EXCELLENCE AWARDS HAVE BEGUN
It’s that time of the year again when the housekeeping, laundry and FM industries get to nominate their
unsung heroes and give them the much needed recognition they deserve in the Excellence Awards.
Excellence Awards 2016 has grown bigger and better over the years since its inception and the nominations for 2016 are now officially open through our online forms. Visit www.mectw.com to find the forms. If you believe that your cleaning technician in the following categories is eligible to be a winner, all you need to do is fill in the details required in the form, upload any additional attachments and click ‘Submit’.
The categories are: 1. Housekeeping Public Area Attendants & Supervisors (FOH)2. Housekeeping Room Attendants & Supervisors (BOH)
www.mectw.com
40 fm-today.com
PRODUCT DIARY
Karcher introduces a new deep-cleaning and intermediate cleaning carpet machine, the BRC 40/22. The machine has been shortlisted for the International Sanitary Supply Association (ISSA) Innovation Award in the category ‘Machines,
Accessories & Components’. The Karcher carpet cleaner is a 3-in-1 machine with functionalities to dispense cleaning solutions, work the solution into the carpet,
and finally to clean the solution and dirt from the carpet. The BRC 40/22 has spray nozzles on the front of the machine which supply the cleaning agent solution,
rotating roller brushes that work the solution into the carpet helps the operator by providing an additional traction drive – both forwards and backwards, and a
squeegee that wipes the dirt and solution away. The BRC 40/22 is equipped with a head capable of rotating 200° to both sides which makes the machine extremely manoeuvrable. The machine is suitable for both intermediate and deep cleaning of carpets. When the machine is used for deep cleaning the area covered is 350
m2/h but on the intermediate setting, the area increases to 1,000 m2/h.
Deep-Cleaning Carpet Machine
Honeywell releases its leading building management system, Enterprise Buildings Integrator (EBI) to support the Middle East’s smart building and
smart cities ambitions. EBI R500 leverages the connectivity of today’s buildings to help make them more strategic assets that are green, safe
and productive. The new features help facility managers better streamline management and decision-making, promoting improved business
efficiencies and providing greater control over operations. EBI R500 improves the region’s facility managers’ ability to turn building data into
actionable insights to deliver real outcomes in real time. New features include: increased data point capacity, enhanced IT compliance and cloud
and mobile connectivity.
Unger is now expanding its award-winning nLite portfolio with another innovation: nLite One telescopic water fed poles. From now on, professional window cleaners will be able to choose between the fast and simple to use nLite One range and the original nLite series, offering all benefits of a modular-telescopic design. Now there is a perfect nLite pole available for anyone, with many options to select from based on your design preference and working reach / rigidity required.
nLite One is designed for cleaning at heights of just over 12 metres. the new nLite One range includes selection of Glass Fibre and Carbon Fibre poles in various lengths. Made of the same premium materials as the best-selling nLite system, the nLite One impresses with its multitude of user-friendly features such as telescopic design, compact size, and the new ergonomic handle with textured surface for reliable grip makes work noticeably easier. It also has durable clamps for easy and fast one-handed operation, with Unger logo shaped screw for adjusting the tension without tools.
Building Management System
Water fed pole system
You can feature your product on this page. Send us an email at [email protected]
fm-today.com 41
PRODUCT DIARY
Trane, a leading global provider of indoor comfort solutions and services and a brand of Ingersoll Rand, introduces XStream, a new range of water-cooled screw chillers now
available in Europe and the Middle East. The new generation of chillers addresses the needs of building owners who are looking for high operational efficiency, versatility of applications, and the best return on investment to offset rising energy costs. The new
XStream range offers high capacities of up to 2.3 MW. The XStream offers a reliable and efficient alternative for owners who require a higher seasonal efficiency in critical applications and buildings such as datacentres, hospitals, process cooling, large office
buildings and district cooling and heating. The flexible design of the XStream chiller portfolio delivers efficiency configurations that can be truly tailored to customers’ needs.
Hormann Middle East has introduced high quality Timber internal doors. With a Duradecor surface, the doors boast of heat resistance, robustness, impact resistance, and strong antistatic and colour-fast properties which combine to ensure a long service life. With various door and frame designs and surfaces available, custom combinations are possible. The doors come in three types including BaseLine, DesignLine and TechnicLine. The BaseLine series has timelessly elegant internal door models with a variety of selection. The solid door leaf in a flush or rebated version combined with preferred surface, harmonises wonderfully with individual style. Almost all BaseLine and DesignLine styles are available as apartment entrance doors, and TechnicLine styles are available with specialised equipment (e.g. LCD display). The doors are equipped with acoustics to offer protection against noise and cold from outside.
Optionally, all doors from the TechnicLine are available with RC 2 security equipment and other special features for complete safety. Glass doors with timber frames are also available. Hormann’s real wood veneers are produced from high-quality real timber and are truly unique. An environmentally-friendly protective paint ensures that the user can enjoy real wood door for a long time.
The new Bucasan Sanibond G 457 and Bucasan Saniflow G 458 products are acidic high-performance sanitary cleaners without hazardous classification for daily routine cleaning in any wet areas. The two products provide a sanitising effect. The integrated beading effect ensures a streak-free shine without the need for additional drying and
reliably protects against water marks and re-soiling. The contemporary fragrance contains a very low proportion of allergenic ingredients and leaves behind a pleasant,
long-lasting fresh strawberry scent.
They are suitable for use on all acid-resistant materials and surfaces such as tiles, washbasins and toilets, and, in particular, porcelain sanitary fittings, chrome, stainless steel and aluminium surfaces, and wall and floor tiles. Bucasan Sanibond and Bucasan
Saniflow differ in terms of their viscosity. Whereas Bucasan Saniflow can be used on all conventional surfaces, the Bucasan Saniflow sanitary cleaner has a longer duration
of action and dwell time, making it ideal for use on vertical surfaces. G 457 and G 458 are both suitable for use with a foam gun.
Water-Cooled Screw Chillers
Internal doors
High performance sanitary cleaner
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Dear Subscriber,Media Fusion’s latest endeavor-FM Today Magazine is a leading source of information for FM professionals and related sectors in the Middle East and beyond. It is a tool for raising awareness, understanding the FM market place and bridging the gap that exists between this dynamic industry, government and the end user. To receive uninterrupted FM industry information, please fill up the following form and help us serve you better.
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Dear Subscriber,Media Fusion’s latest endeavor-FM Today Magazine is a leading source of information for FM professionals and related sectors in the Middle East and beyond. It is a tool for raising awareness, understanding the FM market place and bridging the gap that exists between this dynamic industry, government and the end user. To receive uninterrupted FM industry information, please fill up the following form and help us serve you better.
P.O. Box: 80260, Dubai United Arab Emirates.Tel: +9714 2970512, Fax. +971 4 2970513Email: [email protected] by Media fusion
Kindly post, fax or scan and email the form to us
Kindly fill this form below
Property DeveloperBuilding OwnersContractorsFacility Management CompanyFacility Management ConsultantsProperty Management CompaniesMaintenance / MEPHotels / Hotel Apartments
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Type of OrganisationWaste Management CompanyMunicipalitiesHospitalsReal Estate CompaniesAirport, Malls & SupermarketsAutomobile WorkshopsSea PortsIndustrial Free Zones
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