Nolan TomboulianNolan@TEEI.org

ZhuZhouChina

Huxiang Culture and ArtsInternational Exchange

CenterUS – SINO

Business Exchange

Purpose of this Exchange

We have a short time for me to share with you some

basic ideas about US business practices and

management philosophy.You may be familiar with some

of the ideas but I hope that hearing it again will drive you

to be a better manager or worker.

Today, I hope we can unlock the door again to allow for a future exchange of ideas

and programs.

Strengthen Team Management and Improve Efficiency.Reaching the Customer.Boost Innovation with Technology.

IntroductionNolan TomboulianAge: 54Married 32 years to JodiNo children – but 5 children5 grandchildrenMBA – Wake Forest University – Winston-Salem, NCBBA – New Mexico State University

Adjunct Business Technology InstructorCraven Community College

High School Business Technology TeacherNorth Carolina Certified Teacher

TARGET Inventory Flow Control TeamTARGET Department Store #1015, New Bern, NC

Sr. Consultant for Systems Design, Reporting and TrainingFirst Union / Wachovia National Bank

MIS Director and Technology InstructorCarteret Technical College

Everything you do is based on your past experiences and

Point-of-View

What is this?

Everything you do is based on your past experiences and

Point-of-View

What is this?

Just because someone sees something different than you, It doesn’t make it wrong!

COLOR BLIND TEST

Clasp your hands together interlocking your fingers.

Which thumb is on top?

Left: This suggests that the right side of your brain is dominant. The right side of the brain is said to control your visual, spatial and intuitive processes.

Right: This suggests that the left side of your brain is dominant. The left side of the brain is said to be more adept at language, logic and linear thinking.

Cross your arms Which arm is on top?

What does this demonstrate? It is an indication of your pattern ofhemispheric dominance at the time when you [learned] to fold your arms.

For most of us, this occurred at an age between 2 and 3.

Usage of one side of the body over the other indicates a favoring ofthe opposite side of the brain.

If, for example, you habitually crossyour left arm over your right, a left-body tendency is indicated;

since the left side of the body corresponds with the right side of the brain, this is an indication that you favor your right brain over yourleft (or at least did so when forming the habit as a child).

What is the Purpose of Business?To Make Money?

Do you Agree or Disagree

Your business depends on customers!

The Customer is ALWAYS right!

The Purpose of Business

To provide (What?)

a PRODUCT or SERVICE to (Who?)a customer

(Why?)that satisfies a

WANT or a NEED (How)?

at a value (price, quality, convenience)

that is PERCEIVEDto be beneficial.

ProvideWhat they want

-When and

wherethey want it -

At a price they will pay.

Who are my customers

What are there needs

What can we offer

How should we deliver

De we have the knowledge and

resources

Evaluate

Purpos

ePerformance

Process

People

Pursuit

Why do people work?

The parable of the fisherman

The Parable of the FishermanA businessman from New York City (NYC) was visiting a small coastal village in Florida. He saw a small boat with just one fisherman. Inside the small boat was a very large fish. The man from NYC asked the fisherman, “How long did it take to catch the fish?”

The Fisherman replied, “Only a little while.”The businessman then asked, ”Why don’t you stay out longer and catch more fish?” The fisherman answered, “One fish every other day was enough to care of my family.” The businessman was curious, “But what do you do with the rest of your time?”

The fisherman replied, "I sleep late, play with my children, take a rest, walk with my wife and drink a little wine and play my guitar with my friends. I have a full and busy life."

The Businessman then said, “You should spend more time fishing. You would catch more fish and make more money. If you had more money, you could buy a bigger boat. If you had a bigger boat you could catch even more fish and make lots of money. Then, you could buy more boats.” “You would need to leave this small village and could move to a big city, maybe New York, where you will run your business."

The fisherman asked, "But how long will this all take?" To this question the man from NYC replied, "15-20 years."

"But then what?", asked the fisherman.

The businessman laughed and said, "That's the best part. When the time is right you would sell your company and become very rich, you would make millions."

"Millions? But then what?”, replied the fisherman.

The Business man said, "Then you would retire and move to a small coastal village. You could sleep late, play with your grandchildren, take a rest, walk with your wife and drink a little wine and play your guitar with your friends. You would have a full and busy life."

The fisherman gave a big smile and thanked the business man for his idea.

What is success?

1) What do you think the fisherman did?

2) Why do people work?

3) What does it mean to be successful?

4) What do you want to do with your life?

5) What job do you want? Why?

Why Do People Work?(Motivation)

(Does your job “define” who you are?)

Why Do People Work?(Motivation)

Pay – Compensation – Salary - Financial Rewards and Gains

Power – In this job I have “CONTROL” to do…….. I am the Boss!

Purpose – Doing something to benefit others meaning to life

Prestige – Others admire this position and what I am doing

Personality – You do what you do because of who you are!

Do you live to work, or do you work to live?(Does your job “define” who you are?)

Who knows the GOLDEN RULE?

BUT, not everyone responds or likes the same things as YOU!

PEOPLE ARE DIFFERENT

Myers-Briggs

EExtroverted

SSensingObserving

TThinking

JJudging

IIntroverted

NIntuitive

FFeelingFriendly

PPerceivingProbing

John Holland Codes

DATA

IDEAS

THINGSPEOPLE

Business OperationConventional

TechnicalRealistic

ScienceInvestigative

ArtsArtistic

Social ServicesSocial

Business ContactEnterprising

Who are your People(and how do you deal with them)

Why do people work for you?Good Boss / Bad Boss

1) Constructive criticism – feedback that Builds Up not Tear Down

2) Consistent feedback – Don’t confuse with Flip-Flop behavior

3) Compensate (rewards) good work. Praise – Financial - Recognition

4) Coordinate, adjust and delegate. (Empower individual uniqueness)

5) Coaches, mentors and trains employees – (opportunities to grow)

6) Credit for good results and responsibility for failures

7) Communicates clearly – Goals, Purpose, Objectives, Motives

8) Challenge continual improvement yet supportive of “failed” effort

9) Calculate and Manage Risks – Assign Responsibility!- Learn by doing

10) Considerate and compassionate for Home/Family vs. WORK

Bad Boss1. Bad Bosses Control, Good Bosses Empower

You hired people to do the job – So, allow them to do it. The people who best know how to do a job are the people doing the job!

2. Bad Bosses Blame, Good Bosses StrategizeWhen something goes wrong, (as will often happen) do you seek out to punish the “guilty” or move forward – Mistakes Happen – “You can’t cry over spilt milk”. What is the “Lesson Learned” The only mistake is not learning from one.. What can be done to avoid future problems (BUT DON'T OVER CONTROL!)

3. Bad Bosses Take Offense, Good Bosses Take AdviceDoes the “Boss” always know what is right? Is there an “Open Door to the office”, Communication that is Top-Down and is critical or not receptive to hearing feedback (+/-) will lead to failure.

Bad Boss4. Bad Bosses Scare, Good Bosses Inspire

Fear and intimidation to keep employees in line will have long-term negative results.

People follow because of Trust and Respect

5. Bad Bosses Stick, Good Bosses StretchIf you always do what you’ve always done, you’ll always get what you’ve always gotten.

You must not “be a stick in the mud”

Adjust to the Changes -innovation, and evolution.

6. Bad Bosses Work, Good Bosses DelegateDo you believe: “If you want something done, you have to do it yourself?” You must empower your people !

People are DifferentHow do you manage people with different Personality Traits?

A Study from Winnie the Poohhttp://en.wikipedia.org/wiki/List_of_Winnie-the-Pooh_characters

Pooh - Naïve and slow-witted. Friendly, thoughtful and sometimes insightful. Always willing to help his friends and try his best. He is humble about his slow-wittedness, but comfortable with his creative gifts. Pooh catchphrase phrase: "Think, think, think"

Piglet - Small. often takes his lead from Pooh unless overcome by fear. Kind, gentle and ordinarily shy, but with Pooh by his side, he often overcomes his fears. His catchphrase is "Oh, D-D-Dear!". He likes to keep his home neat and tidy and enjoys singing.

Eeyore - Pooh's ever-glum, sarcastic and pessimistic friend who has trouble keeping his tail attached to his bottom. Eeyore is slow-talking and more cautious than others. Is often reluctant to go along with their actions, but usually does not try to oppose anyone because he believes it to be futile to try. His catchphrase is "Thanks for noticing"

Owl is the stuffy and talkative eldest main character. Presents himself as a mentor and teacher to the others. Owl and most of his friends believe that he is the most intelligent animal in the wood, but he is really quite scatterbrained. He often rambles on into long-winded speeches and uses words that his friends do not understand. Owl has a superior but kindly manner towards the others. He can be cross and easily annoyed, especially when his friends ignore or interrupt his long-winded speeches

Kanga is the only female . kind-hearted, calm, patient and docile. She likes to keep things clean and organized, and offers motherly advice and food to anyone who asks her.

Rabbit is friendly, but irritable. He is the smartest animal (Even over OWL). He insists on doing things his way and is obsessed with rules, planning and order. He often loses his temper to others and bosses them around, but deep down, he cares a lot about his friends.

Ptiger. Fun. Happy,ess-than-responsible and trouble-making tiger friend. He is full of energy, likes to have fun and is so overconfident that he thinks that any task is "what tiggers do best". Tough, fearless, optimistic and resourceful.

How “TEAMS” Make DecisionsAbstain: Deciding not to make a decision is a decision.

"I don’t care""What ever you want to do is fine with me""Does this really mater?"

Knowledge: Knowledge is PowerIf I "know" something that you don’t know, and you allow me to control and make the decision based on that knowledge.

"I'm in advanced science....", "We studied that in ….."My father is a .... and he taught me that........""I saw in a movie where they ..........""I read in this book...."

Power: Position of authority or control of situationFear / Threats / intimidation"I am the President and I say we are going to do it this way""It's mine so if we don't play what I want, I'll just go home""If you don't vote my way, you'll never work here again"

Implied - by position of authorityImplicit - granted by the members

Democratic: Everybody has a chance to give ideas. Pro's and Con's: Debate - Vote

Do all the ideas get a fair presentation?Popular choice - "Majority Rules"Do people always know what is best?Is being the popular answer the correct answer?

Negotiation: Compromise. Give and Take"Let's work something out""That might work... but"

Numeric averaging - (Pseudo-Scientific)Compromise - I'll give you ….. if you give me ….?

The 4 P’s of Marketing + 1

ProductPlacePromotionPricePeople

What is IT that we are selling?McDonalds, Hooters, Starbucks, KFC

Location, Location, Location.Where are we that the customer can buy our productInternet!

How will people know about the product. Advertising, Sponsorships

High Price – Luxury. Low Price “Economy”

Knowledgeable, Empowered to serve. Polite

Success In the Global Market Place

Some problems with being the “BIG FISH” are that:There is no room to grow an expand. Your “Market Space” is limited.It may be harder for you to adapt to changes.

When Looking at “New” MarketsTry a S.W.O.T. Analysis

Goal Setting

TECHNOLOGY and INNOVATION

Changing TechnologyUPC / Bar Codes

Universal Product Code

QR – Quick Response (QR Code)(GoQR.me)

Information HighwayInformation “highway”

CAN PEOPLE FIND YOU?Search Engines:

GoogleBingAsk.comYahooMapQuest.com

Virtual Meetings

SKYPE FACETIME GoToMeeting.comGoogle Friends

Social Media

FaceBookLinkedin.comTwitterClassmates.comMySpace.com

Mobil Communication

Mobile CommunicationFAX / Pagers / “Bag Phones” /Mobil Phones / Smart Phones / ???Wireless Financial Transactions

Technology

Integrated technology (Data Sharing)

Improved Transportation and Logistics

Drones and GPS

Changing Technology• <3D> printing – Design to Prototype• Shared Work Responsibilities• Outsourcing

• May reduce Costs in the short run but who supports it in the Long Run

• Employee Loyalty - Motivation• Cloud Computing

• Do you really want your information “outside” of your control

Financial Transactions / Privacy / Information / System Hacking

• December 2013 • TARGET Security Breach

• Lost customer confidence• Lost sales (immediate and ongoing)• Liability “Clean-Up” costs• “On going” negative references

• Increased Computer Power and amazing “Application” tools for Data Analysis.

• Also means the possibility for mistakes to be made bigger and faster!

Just because you have a tool, it doesn’t mean you will see

improvements.

No Job is to hard when you have the right tool -

(And know how to use it!)

Questions and Comments

Nolan Tomboulian