Terry McGivern Manager, Emergency Response Planning & System Security Union Gas

JUNE 27 , 2013

Emergency Preparedness & Response Training

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Training & Assessment Programs

1. About Union Gas & Emergency Response

Overview

2. District Duty Manager

3. Corporate Emergency Manager

4. Emergency Response Plan

• for Executive and EOC support groups

5. Emergency Response Plan Refresher

6. First Responders

7. Competency Assessment Program

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Union Gas Service Area

Major Canadian natural gas storage, transmission and distribution company based in Ontario with over 100

years of experience and safe service to our customers

Assets of $5.8 billion in Ontario and annual revenue of approximately $1.7 billion

2,200 employees – One of Canada's Top 100 Employers for 2011, 2012 & 2013

Emergency Response Overview

• Approximately 450 Utility Service Representatives (USR’s) and 50 Operations Technicians

• All respond to emergencies as part of their day-to-day activities and participate in a standby rotation for after hours and weekends

• USR’s trained to work both upstream and downstream of the meter

• Emergency Call Handling centralized (20 staff) 24 x7

• Emergency Dispatch in three locations

• One is 24 x 7

• Two are Monday to Friday, normal business hours

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Emergency Response Overview

• Approximately 11,500 priority 1 calls responded to each year

• 857 pipeline hits in 2012

• Required by regulator to respond to 90% within 60 minutes (from call receipt to on premise)

• In 2012, 98.3% responded to within 60 minutes

• In 2012 average response time was 29 minutes

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Challenges

• Aging workforce and loss of pipeline system familiarity

• 200 USR’s hired since 2005

• Geography

• It takes approximately 20 hours to drive from one end of our service area to the other (1,750 km or 1,100 miles) – equivalent in distance from Chicago to Houston

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District Duty Manager

This program is mandatory for all field managers who

participate in the 24x7 duty manager rotation and is

comprised of the following six modules:

• Inside & Outside Leak/Odour Investigation

• Valve & Pipeline Inspection & Maintenance

• Mapping, Pipeline Locating & Corrosion

• Stopping & Tapping

• B149 Natural Gas & Propane Code, Meters & Regulators

• Emergency Response Plan & Media Training

Note: This program is 19 days in duration

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District Duty Manager

Self Assessment (sample)

Inside/Outside Leak Investigation: This module covers the methods and

procedures involved in the response to and safe investigation of unauthorized

releases of natural gas and/or its bi-products. The module provides actual field

simulations of carbon monoxide and natural gas leakage (inside/outside) and

instructs on how to effectively direct those personnel involved in the investigation.

You must have sufficient procedural knowledge to manage front line employees in

the following topics. In order to be exempt from this module you must have

knowledge of all of the bolded items.

Evacuation Protocol as per UPM Pinpointing underground leakage

CO investigation Classifying leaks

Natural gas/odor investigation Gas survey equipment (D-Pak)

Check venting Checking for leaks after damage

repair

Leak testing house piping Forms (plant damage)

CO protocol and forms

Underground migration patterns (slope, soil types, etc.)

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ERP - Duty Manager

• ERP training associated with the District Duty

Manager program is focused primarily on the District

EOC (DEOC) and ICP

• While an overview of the entire plan is provided, the

bulk of the time is spent in exercises/simulations

where both the DEOC and ICP are active. Attendees

spend time role playing in each of the two

organizational structures

• Day 3 is spent learning how to respond to media

enquiries and includes some role playing and video

taping

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Corporate Emergency Manager

This training is mandatory for all managers who

participate in the 24 x 7 corporate emergency manager

rotation and is comprised of the following six modules:

• Inside & Outside Leak/Odour Investigation

• Valve & Pipeline Inspection & Maintenance

• Stopping & Tapping

• B149 Natural Gas & Propane Code, Meters & Regulators

• Emergency Response Plan & Media Training

• Emergency Operations Centre (EOC)

Note: This program is 15.5 days in duration

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Emergency Response Plan - EOC

This version of the ERP training program is designed for

company executives and employees who would be

participating in an EOC, including those in support roles

(e.g. Legal, Insurance Services,Distribution Planning)

While an overview of the entire plan is provided, the bulk

of the time is spent on Section 3 (Organization) with emphasis on roles and responsibilities

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Sections of the Manual

1. Table of Contents

2. Introduction

3. Organization

4. Incident Response

5. Incident Recovery

6. Notification & Contact Info- Internal

7. Notification & Contact Info- External

8. Glossary

9. Security

10. Affiliates

11. For future use

12. District Specific

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Section 3 - Organization

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Administration Section Chief

Operations Section Chief

Logistics Section Chief

DEOC Coordinator

EOC Director

Spectra CRC

Logistics Lead Operations Lead

Operations Lead

UG Responders

Contractors

Planning Lead

Union Gas Incident Commander

Union Gas EEG

Strategic

Tactical

Executive Emergency Group

The EEG will be activated when an incident

warrants a Full readiness level

• Primary responsibility is to provide senior

strategic decision making during an

emergency situation

• Receives incident updates and

recommendations from the EOC and

communicates directly with the Corporate

Response Center (CRC)

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Emergency Operations Center

The Emergency Operations Centre (EOC)

manages large scale emergency operations

It will be mobilized to provide senior decision-

making and support to District level emergency

operations

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EOC Functions

• Coordinate and provide resources and other support

as needed to aid in Emergency Operations (legal,

engineering, capacity planning)

• Serves in a liaison capacity with the EEG

• Serves in a liaison capacity with specific industry,

government and regulatory agencies who may be

involved in an emergency

• Provide public and media relations resources

• Anticipate and plan for long term emergency

operations (additional internal support,

implementation of mutual aid agreements)

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District EOC (DEOC)

The District Emergency Operations Centre

serves as a management facility for District

Level emergency operations

It will be mobilized to support field response

activities

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DEOC Functions

• Understand and approve the ICP emergency

response and recovery plans

• Provide direct support to ICP or field resources

• Maintain local control over all emergency operations

within the District

• Obtain resources as needed to aid in Emergency

Operations

• Manage public and media relations activities within

the District

• Establish and maintain communications with the EOC

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Emergency Preparedness & Response Refresher

The annual refresher training provides an

overview of the Emergency Response Plan,

with particular emphasis on the ICS and

Incident Response

The target audience are all employees who

would be expected to participate in an ICP or

an EOC

Note: This is a new program being rolled out in 2014

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First Responder

Union Gas has partnered with Enbridge Gas

Distribution to develop a common awareness training

for Fire Fighters and First Responders

a face-to-face presentation (80 slides) delivered every 3

years or on request

includes links to AEGIS training videos and a reference

book (Pipeline Emergencies)

Note: The Canadian Gas Association is currently working on a national

training/awareness program that could be used by all member companies

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Competency Assessment Program

Our Competency Assessment Program encompasses

approximately 70 covered tasks (very similar to the OQ

program in the US)

• covers both company employees and contractors

Deficiencies discovered through the assessment process

are addressed by refresher training

• personnel must work under the direct supervision

of a qualified individual until successfully

reassessed

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Conclusion

• Union Gas has taken a broad and comprehensive approach to Emergency Preparedness & Response Training

• A specific and targeted program for all key roles that would be involved in an emergency

• These programs are of increasing importance as long tenured employees leave and are replaced by employees new to the organization and industry

• “Emergencies-R-Us”

• 31 priority 1’s responded to daily

• 2 line hits responded to daily

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QUESTIONS