jw marriott, kuala lumpur 1-3 march 2016 · grabtaxi for non-critical transport ruel kapunan heavy...

GET UP-TO-DATECONFERENCE INFORMATION AT

WWW.EMERGENCYDISPATCH.ORG/ASIANAVIGATORFOR QUESTIONS, CALL US AT 0808 234 4896

OR EMAIL US [email protected]

THE PREMIER CONFERENCE FOR PUBLIC SAFETY AND

EMERGENCY RESPONSE

JW MARRIOTT, KUALA LUMPUR 1-3 MARCH 2016

01 MAR 201608:30–10:00Opening Session: Welcome to Asia NAVIGATOR 2016 & Dispatcher of the Year Award

10:00–11:00Exclusive Exhibit Hall Hour–Tea & Coffee Break

11:00–12:00Communications Centre Management and Everyday Leadership

12:00–13:00Lunch Break

13:00–14:00Of Triage and Taxis: Using GrabTaxi for Non-Critical Transport

14:00–15:00CPR & Resuscitation in OHCA

15:00–15:30Tea & Coffee Break

15:30–16:30Getting the Results that Saves Lives

16:30–17:30Quality Assurance and Individual Feedback: Does it Make a Difference?

02 MAR 201608:30–10:30High-Performance EMD


11:00–12:00Should I Interrogate the Caller Again?


13:00–14:00What to Send: Rationale for Tiered Responses Based on FPDS®

14:00–15:00Handling Emergency Calls From Location of Mass Gatherings


15:30–16:30Dispatchers’ Role in Officer Safety

03 MAR 201608:30–12:30Fire Leader Seminar

08:30–12:30Medical Leader Seminar

08:30–12:30Police Leader Seminar



HOTELJW Marriott Hotel Kuala Lumpur 183 Jalan Bukit Bintang Kuala Lumpur, 55100 Malaysia Phone: 60.3.2715.9000 Room Rate: RM 570.00

ASIA NAVIGATOR CONTACTClaire Ulibarri +1.801.359.6916 [email protected] [email protected]

Continuing Education Credit Attendance will be credited toward Continuing Dispatch Education (CDE) requirements for IAED recertification. A certificate of comple-tion will be provided at the end of the conference.

We’re pleased to welcome you to Asia NAVIGATOR. This conference is for you. These three days promise to deliver some of the most fulfilling and rewarding experiences of your career. As you mingle with like-minded emergency responders, and as you listen to the wise instruction from seasoned professionals, you will be equipped with en-hanced skills and expertise. We have carefully selected presenters and courses to address

the common challenges you face in your work each day. We encour-age everyone to take full advantage of this unique opportunity and go forward with an even greater commitment to serve the people in your communities.

Scott FreitagPresident, IAED™

CONFERENCE INFORMATION

THE PURPOSE OF ASIA NAVIGATOR

SCHEDULE-AT-A-GLANCEPlease note that conference data, presentations, times, and advisers are subject to change.

visit us on the Web for up-to-date conference informationwww.emergencydispatch.org/ASIANAVIGATOR | +1.801.359.6916

01 MAR 201608:30–10:00Opening Session: Welcome to Asia NAVIGATOR 2016 & Dispatcher of the Year Award

10:00–11:00Exclusive Exhibit Hall Hour–Tea & Coffee Break

11:00 AM–12:00Communication Centre Management and Everyday LeadershipJerry OvertonPerformance-based results are no longer the expectation but a requirement. Whether in the communication centre or throughout the entire organisation, the achievement of these results means effective leadership. The daily complexities and pressures placed on a leader to perform require a comprehensive skill set that matches increased responsibilities. This session will highlight the tools needed to ensure everyday challenges can be met in this rapidly changing environment.


13:00–14:00Of Triage and Taxis: Using GrabTaxi for Non-Critical TransportRuel KapunanHeavy traffic is a major problem facing ambulance services, not only in the Philippines but in other parts of the world as well. Even if we’re able to “stop the clock,” very long arrival times may result in negative outcomes. Coupled with scarce resources, responding to multiple calls—whether omegas or deltas—can become challenging. This is why Pilipinas911 has launched pilot to test the viability of using Grabtaxi, the largest mobile application-based taxi booking system tin the Philippines, as a transport option for omega-level and other non-critical cases. The intent is not to let the taxi drivers provide any form of medical intervention but to safely transport non-critical patients to nearby hospitals and free up ambulances to respond to higher-level calls.

14:00–15:00CPR & Resuscitation in OHCADr. Darin WongAs the new 2015 resuscitation guidelines have been released, we need to update our practices. Also, with the addition of mechanical CPR, it’s important to explore new frontiers. Come and be part of a discussion on these critical topics and how you can implement these principles in your centre today.


15:30–16:30Getting the Results that Saves LivesGary PayneAs an emergency dispatcher, you play a vital role in helping people and their loved ones navigate the most trying moments of their lives. In this engaging discussion, Gary Payne takes a pragmatic look at the key factors that lead to achieving international standards and establishing emergency response services that make a difference to the people in the communities we serve.

16:30–17:30Quality Assurance and Individual Feedback: Does it Make a Difference? Ken HotalingThis session is a discussion of the benefits of quality assurance and quality improvement programs for the communication centre. We will pay special attention to making significant performance improvements through the use of individual feedback while also looking at strategies to improve how feedback is delivered.

02 MAR 201608:30–10:30High-Performance EMDRoss RutschmanThis is a must-attend session for communication centre and EMS operations leaders looking to improve their understanding of the MPDS®, as well as improve communication centre performance and outcomes. EMDs will benefit from a strong focus on the physiology, practice, and quality assurance of High-Performance CPR from a DLS perspective. Join us to gain great insight on ways to get the most out of the MPDS and how to use it to its fullest capability.


11:00–12:00Should I Interrogate the Caller Again?Ahmad Faizal Azmi, Rozita Ajis, Dr. Sarah Abd KarimMalaysia uses a two-tiered process in managing its emergency access number 999. When callers activate 999, they encounter the 999 Response Centre operators to identify the incident location and the nature of emergency encountered. The 999 Response Centre operators then transfer the call to respective dispatch centres or to MECC if it is a medical emergency incident. The 999 Response Centres have recently started using the Fire Priority Dispatch System™ (FPDS®) for emergency call management. The protocol is initiated for calls that may require the services of the fire and rescue department. The implementation of the protocol in 999 Response Centres was done without changes to 999 call management operations. This presentation will highlight some of the changes to medical services operations and response at dispatch centres and incident locations due to the implementation of the Fire Protocol by 999 Response Centres.


13:00–14:00What to Send: Rationale for Tiered Responses Based on FPDSGary GalassoWhether you work for a rural, municipal, paid, or volunteer fire department, pre-planning your response configurations “out the gate” can prove to be beneficial for the communities you serve and for your agency. For major events, it will go a long way in being ahead in managing the emergency versus trying to catch up (and possibly losing the battle). For less urgent events, it can help to maintain your available resources and reduce liability. We will present the rationale of the FPDS response configuration codes and how your agency, no matter how large or small, can appropriately pre-plan what resources to send.

14:00–15:00Handling Emergency Calls From Location of Mass GatheringsDr. Hafiz Syarbaini Mansor, Dr. Wee Tong MingMass gathering medical coverage is part of the core service component in emergency medical services. Teams provide early medical intervention for trauma and other medical emergencies at events. Besides providing early intervention during events, teams are prepared to escalate their response to a mass casualty management system, if necessary.

During such events, the public accesses emergency services through two methods: (1) communicating directly with the event medical command centre using methods provided by the event organizer and (2) using the universal emergency access number 999. When receiving these calls, Emergency Medical Dispatchers face the challenge of telling responders how to find and reach the victim in a sea of people. This session will relate experiences from several mass gathering events in 2014 and 2015.

COURSE DESCRIPTIONS

visit us on the Web for up-to-date conference informationwww.emergencydispatch.org/ASIANAVIGATOR | +1.801.359.6916


15:30–16:30Dispatchers’ Role in Officer SafetyBob PastulaPolice officers are in the public eye making news headlines for dramatic rescues, tense standoffs, and human interest pieces. More recently, they have become the target of the news media and special interest groups. Policing American society is a frequently changing process, challenging even the most adept officers. Yet in reality, without a well-disciplined and trained infrastructure, the entire process would be a struggle. The truth is, behind every successful police officer is a great dispatcher. Dispatchers are too often the unsung heroes. Police dispatchers’ duties play a vital role in ensuring officer safety and enhancing public safety in an increasingly demanding environment. In most cases, dispatchers report to work in an emergency centre designed to remain operational through natural disasters and other events that threaten their communities. Through it all, it is the police dispatcher who ensures officers are well-equipped to perform their duties in a safe and informed manner.

03 MAR 201608:30–12:30Fire Leader SeminarGary GalassoThis presentation encompasses what is accepted worldwide as the “Best Practices” standard for fire call processing and quality assurance methodologies. These new Best Practices represent the highest standard possible for control room staff. See how the proper and consistent protocol questions used by more than 3,000 fire and emergency services control centres worldwide will protect your responding firefighters, your control room staff, and your callers, as well as enhance your control centre’s overall service to all of its stakeholders.

08:30–12:30Medical Leader SeminarRoss RutschmanThis presentation encompasses what is accepted worldwide as the “Best Practices” standard for medical call processing and quality assurance methodologies. These new Best Practices represent the highest standard possible for control room staff. See how the proper and consistent protocol questions used by more than 3,000 medical and emergency services control centres worldwide will protect your responding medical technicians and parademics, your control room staff, and your callers, as well as enhance your control centre’s overall service to all of its stakeholders.

08:30–12:30Police Leader SeminarBob PastulaThis presentation encompasses what is accepted worldwide as the “Best Practices” standard for police call processing and quality assurance methodologies. These new Best Practices represent the highest standard possible for control room staff. See how the proper and consistent protocol questions used by more than 3,000 police and emergency services control centres worldwide will protect your responding police officers, your control room staff, and your callers, as well as enhance your control centre’s overall service to all of its stakeholders.



SPECIAL EVENTS PASSPORTS & DISCOUNTSEXHIBIT HALL & LUNCHMake sure to pay a visit to the Exhibit Hall during your time at the conference. The Exhibit Hall gives attendees the perfect opportunity to check out what’s new in public safety and emer-gency response and the chance to enjoy a complimentary lunch on Tuesday and Wednesday.

PASSPORTSThe Conference Passport includes entry into all conference sessions.

3-Day Passport ...................................................................................$450.00 USD 2-Day Passport (Tues. & Wed.) .................................................. $350.00 USD 2-Day Passport (Wed. & Thurs.) ................................................ $350.00 USD 1-Day Passport (Tues.) ....................................................................$200.00 USD 1-Day Passport (Wed.) ....................................................................$200.00 USD 1-Day Passport (Thurs.) ..................................................................$200.00 USD

DISCOUNTSApply only to the 3-day Conference Passport. One discount per person.

IAED Member .........................................................................................$30.00 USD IAED Group Discount (3 or more) ...............................................$50.00 USD

COURSE DESCRIPTIONS

jw marriott, kuala lumpur 1-3 march 2016 · grabtaxi for non-critical transport ruel kapunan heavy...

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