karl%2c%20final%20resume
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KARL WEBER3351 Grayson StreetFerndale, MI 48220
Over 17 years with American Express in the corporate travel division, providing sales support and counseling. Excellent at building relationships with fortune 500 companies including: middle management, engineers, sales associates, legal departments, vendors and suppliers. Increased hotel revenue by 8% within a year. Recognized by a fortune 500 company for providing exceptional productivity and client service. Marketed and implemented a creative and effective way to increase international hotel bookings.
PROFESSIONAL ACCOMPLISHMENTS
Corporate Travel SpecialistAmerican Express (onsite for GKN Automotive) 02/14 to 12/15 Auburn Hills, MI
Effectively mastered new travel reservations system, Apollo, in a short period of time.Increased hotel revenue by implementing effective marketing techniques.
Maintained a zero percent rating for costs incurred through work errors.
Corporate Travel Specialist 04/12 to 2/14 American Express (on site for Amdocs Corporation) Troy, MI
Established relationships with executive assistants to handle travel arrangements and became key contact due to my client service and problem solving skills.Effectively mastered new travel reservation system, Sabre in a short period of time.Recognized as a subject matter expert for international corporate travel documents, policies and health awareness.
Counselor / Sales, Corporate Travel 02/08 - 04/12 American Express (on site for Behr America) Troy, MI Managed entire Behr America ($2 Million) account travel arrangements on site.Won the annual prestigious award (Pacesetter), for outstanding productivity and client service; recognized top 5% in the division.Increased hotel revenue by implementing effective marketing techniques.Developed and maintained key relationships with hotels, suppliers, clients, vice presidents, director of travel, engineers and CEO’s administrative support.Negotiated hotel rates, amenities and cancellation policies to increase savings for Behr America.Operated as a liaison between the director of travel and the client account manager to ensure efficiency and client satisfaction.Recognized as a subject matter expert for international health awareness, travel policies and procedures, pertaining to corporate travel.
Provided pertinent research and analysis to successfully negotiate and renew vendor/client contracts.
Counselor / Sales, Corporate Travel 04/98 - 02/08 American Express (on site for Federal-Mogul Corporation) Southfield, MI Managed Federal-Mogul Corporation travel arrangements on site.Built and maintained excellent relationships with the CEO’s and CFO’s administrative support, which led to the sale of software systems and contract renewals.Met and exceeded annual performance and sales goals by continually going the extra mile.Provided outstanding customer service to fortune 500 companies by consistently surpassing aggressive goals.Operated as a liaison between the director of travel and the client account manager to maintain premiere client satisfaction and assisted with client renewals.Provided subject matter expertise for complicated international travel issues.
Counselor / Sales, Corporate Travel 06/94 - 04/98 Total Travel Management Troy, MI Managed flight arrangements, negotiated hotel rates, reserved meeting facilities for
engineers at General Motors Company traveling to test drive automobiles.Handled flight arrangements for large groups traveling for award recognition.Collaborated with event coordinators for travel incentives.Contacted airlines to obtain group rates pertaining to event-related travel.
EDUCATION
Bachelor of Arts, Communications, Michigan State University 1984
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