SCONUL Conference Workshop

Students co-designing personalised library services

20th June 2013

Keren Mills and Anne GamblesOpen University Library Services

Workshop outline14:00 Introduction - Why personalisation? Overview of project genesis, methodology and results so far

14:10 Activity – What do you value about personalisation? In groups assess personalised services from retail sites and how they might translate into library services.

14:30 Discussion – what did we conclude from the activity?

14:40 Activity – Students as co-designers: develop a plan for involving your students in designing personalised services for your library.

14:50 Discussion - Share co-design methods

15:00 End

Background

Milton Keynes

Aims

Methods1. Survey to 201 students (68% completed)

2. Focus groups (11 students)

3. Prototype 3 tools in 2013

4. Test tools with students

5. Prototype further tools in 2013-2014

Survey

1 2 3 1 2 7 8 2 3 8 1 2 8 1 2 3 8 1 2 3 8 1 2 3

Arts Business and Law

FELS HSC Maths, Computing

& Tech-nology

Science Social Sciences

0

5

10

15

20

25

201 students were invited by email to take the survey. 68% completed it.

Do you find these personal touches useful?

Not a

t all u

sefu

l

Not v

ery

usef

ul

Somew

hat u

sefu

l

Very

usef

ul0

30

60

90

5 17

77

40

Course/Module I'm studying now

Courses/Modules I've studied previously

Number of courses/modules studied previously

Study skills tutorials I've completed

Search terms I've used to search the library previously

Books, articles or other information I've accessed through the library previously

0% 20% 40% 60% 80% 100%

Would you object to Library Services using in-formation the Open University already holds

about you?

Not applicable Strongly objectSomewhat object Don't object

My name

Which course/module I'm studying

Whether I'm a new student or an old hand

What my registered disability is

My preferences for contacting the university (telephone, email or webchat)

I don't expect it to know anything about me

Other

0 20 40 60 80 100 120 140

119

124

49

32

58

13

10

85.6115107913669

89.2086330935252

35.2517985611511

23.021582733813

41.726618705036

9.35251798561151

7.19424460431655

When you visit an Open University website, what do you expect it to know about you?

Percentage of respondants Number of respondents

ONLINE FOCUS GROUPS2 in March, total of 11 participants

Faculty L1 L2 L3 PG TotalArts 1   1   2Business & Law

      1 1

FELS   1 1   2HSC   1     1MCT     1   1Science   2     2Social Sciences   1 1   2Total 1 5 4 1 11

Poll: What do you find most challenging [about using the Library]?

Challenge 14 Mar 19 Mar TotalFinding information

4 votes 3 votes 7

Keeping track 1 vote 1 vote 2Referencing 0 votes 2 votes 2

Activity 1 • What do you value about personalisation? • In groups assess personalised services from retail sites

and how they might translate into library services.

Tools to be developed Survey participants in favour

FG Development period

Recommendations* - new ebooks or articles that are related to items you’ve viewed previously.

95% 1 2013-2014

Your favourites* - journals, authors and ebooks you’ve bookmarked, which allow you to return quickly to the most recent issue of the journal, return to the ebook or see all works by the author.

95% 1 Q4 2012-2013

Your recent items* - a list of full text articles, ebooks and other items you’ve viewed.

93% 1 Q4 2012-2013

Skills for you - recommendations for skill building activities and online training sessions, based on what you’re studying, what stage of study you’re at and which skills resources you’ve already used.

93% 2 2013-2014

Recommended for your course/module - selected resources chosen by Librarians.

93% 2 Q4 2012-2013

My References - save references for books/articles you’ve read and will want to reference in your assignments.

92%   Already exists

My course resources - list of resources from your module/course. 92%   Exists on module website – needs integration

Your recent search items - a list of search terms you’ve used for searching library resources.

89%   2013-2014

Read later - bookmark search results you want to come back to later.

85%   Incorporate with Favourites

Library users who viewed this item also viewed… 83%   2013-2014

* Library shelf - where the student can place items of any source or type that they can quickly refer to.

Is engaging students in innovation the key to using technology to improve the student experience?

JISC and its co-design partners RLUK, RUGIT, SCONUL and UCISA have designed a project to explore this question

Students submit ideasSuccessful teams deliver ideas

A showcase event is held for universities who may be interested in using the ideas. Limited funding is available to support universities in embedding the ideasLessons learned report

Milestones

Jun

Sep

Oct/Nov

Dec

Activity 2• Students as co-designers• Develop a plan for involving your students in designing

personalised services for your library.

Anne Gambles (Project Manager): Anne.Gambles@open.ac.uk | @annegambles

Keren Mills: (Project officer):

Keren.Mills@open.ac.uk | @mirya

Blog: http://www.open.ac.uk/library/new-tools/new-tools-news