kerry americas developing a learning infrastructure tools & techniques
TRANSCRIPT
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Kerry Americas
Developing a Learning InfrastructureTools & Techniques
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Kerry Group
• A global food ingredient, bio-science, flavor technology and European food business
• Annual sales in excess of $5 billion USD• Headquartered in Tralee, Ireland• Products sold in 140 countries• Over 150 manufacturing facilities in 19 countries• Over 20,000 employees worldwide• Unrivaled in the food industry for its geographic reach and
customer base
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Kerry Group Worldwide locations
InternationalSales Offices
Head Offices
Manufacturing Plants
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Kerry Savory/Seasonings-Brookfield, WIKent, WA Belo Horizonte, BrazilSturtevant, WI Três Corações, Brazil
Sao Paulo, BrazilBrampton, Ont., CanadaIrapuato, Gto., Mexico
Kerry Savory/Coating Systems-Beloit, WICalhoun, GA Três Corações, BrazilMelrose Park, IL Irapuato, Gto., MexicoMillstadt, ILEvansville, IN
Kerry Specialty Ingredients-Beloit, WIVesper, WI Irapuato, Gto., MexicoCovington, OH São Paulo, BrazilBeloit, WI Três Corações, BrazilJackson, WI Woodstock, Ont., CanadaOwen, WI Belo Horizonte, Brazil
Kerry Sweet Ingredients-New Century, KSUnion City, CA Grand Rapids, MIGridley, IL Fremont, NENew Century, KS
Kerry Food + Bev’g Regional TechnologiesMelrose Park, IL Nutriant™ Soy Ingredients Mansfield, OH Bakery IngredientsLittle Chute, WIDelta, Canada
International Sales Office
Kerry Ingredients Americas Headquarters
Kerry Americas Locations
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Topics
• Business Situation• eLearning Pilot• Building the Business Case• Implementing the Solution and Managing the Change• Next Steps
Share the tools and techniques used to ensure success
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Business Situation
• New Corporate Learning & Development Organization• Distributed employee population• Performance management process• Need for a tool to deliver and manage learning solutions• IT direction to buy vs. build and host externally• Compliance training provider identified• Unproven readiness for web-based training solutions
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Building the Kerry Learning Infrastructure
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Pilot Criteria
• Executive sponsorship• Clearly defined purpose, scope, timeframe,
measurements, stakeholders• Cross-business participation• Communication• Rewards
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Project Initiation Document
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Project Initiation Document (cont.)
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Project Initiation Document (cont.)
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eLearning Pilot
• Assess– Employee readiness for web-based training– Health, Safety, and Human Resource content– Learning Management System– Kerry network
• Pilot logistics– 600+ employees– Variety of functional areas and organizational levels– Eight locations– Eight weeks– Post assessment
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eLearning Pilot Results
• 80% of audience completed two or more courses
• 93% agreed that content presented in clear and understandable manner
• 89% responded that the courses met or exceeded their expectations
• Majority appreciated the opportunity to complete the courses at their own pace, according to their schedule
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eLearning Pilot Results (cont.)
• Majority felt the training enhanced their knowledge of the subject
• Majority responded that the system was easy to use
• Network supported deliveries
• System did not support content from other sources well
• System was weak in admin support features for ILT
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eLearning Pilot Conclusions
• Employees ready• Network ready• Content evaluated supports Health, Safety and HR
training needs• LMS tested was not a fit
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Building the Business Case
• Defining the need– Pilot results– Performance Management development planning results– Training delivery requirements
• Evaluating the options– Requirements – Cost
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Requirements Matrix
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Rollout Plan Defined
Phase I
US Administrative population
Phase II
US Production
Phase III
Mexico
Phase IV
Brazil and Canada
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Building the Team
• Defining stakeholders• Securing primary team members
– One from each business unit
• Securing extended team members– One each from Executives, IT, EHS/Quality, Support Center,
Communications– One HR representative from each business unit
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Project Management Approach
• LearnShare provides project schedule and technical implementation:– Within first 30 days: deliver a vanilla product– Within next 30 days: deliver the configured product– 30+ days beyond: deliver on customizations– Implementation team to include implementation consultant
• Kerry handles:– LMS configuration decisions– Course content selection– Change management and communication
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Project Team Kickoff Meeting
• Review roles, expectations• Determine meeting schedule• Define meeting protocol
– Structure of meetings– Ground rules– Project repository– Agenda/Minutes expectations
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Minutes/Agenda Template
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Minutes/Agenda Template (cont.)
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Change Management Plan
Objectives• The goals of the LMS initiative are to:
– Enable the use of an efficient and cost effective system to manage the learning needs within Kerry Americas
– Ensure quick access to online, self-paced programs that are appropriate for the role
– Provide one system to place information on courses and programs – Provide reporting for management needs and to assist with
forecasting development needs– Experience Kerry’s commitment to provide career growth and
personal development
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Change Management Plan (cont.)
Key Messages:– Kerry is building an infrastructure to support learning and
development solutions to offer employees more learning opportunities so they can excel in their current role while developing their skills and growing their career
– The LMS complements the PDP process – The system will support the administration of instructor-led or
facilitated programs as well as enable the creation of course content and launching of e-learning programs
– The system will also enable Kerry to offer customized programs to meet the development plans from the PDPs and to support development for those within the plants
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Communication Plan
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Communication Plan (cont.)
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Communication Plan (cont.)
Bottom line: Get excited for the LMS. Understand your role.
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Welcome to the Kerry LMS
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Metrics
• 1296 employees received ‘Welcome’ message• 560 logins in the first week
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Next Steps
• Apply lessons learned to remaining phases• Reuse project structure• Continue to build catalog with internally-developed content• Utilize additional LMS features such as announcements,
resource grouping, curriculum management• Look for opportunities to leverage LMS
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Kerry Americas
Developing a Learning InfrastructureTools & Techniques
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Learning Infrastructure Diagram
Learning Management System(LMS)
Content Server
Aggregate Content
Vendor A
Content Vendor B
Content Vendor C
Employee orManager
Rapid e-Learning
Development Tools
(example - Articulate)
HRMS Interface
HR Rep or L&D Rep
HRMS Interface
User Interface
Report Server
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Change Management and Communication Plan
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Change Management and Communication Plan