key factors to customer loyalty
TRANSCRIPT
CUSTOMERLOYALTY
Key Factors to
"Companies that prioritizetheir customer's experiencegenerate higher profitsthan their competitors"
60%
- Emmet C. Murphy
What are the key factors to
Customer Service?
PRACTICE WHATYOU PREACH
If you promote special deals orproducts a certain way, always
follow through on what you promised
COMPLAINTS FROM THEIRPOINT OF VIEW
UNDERSTAND
RIGHT PEOPLEINVEST IN THE
LISTENto suggestions
ADDa loyalty program
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