CINCINNATI POLICE CINCINNATI POLICE DEPARTMENTDEPARTMENT

LEADERSHIP RETREATLEADERSHIP RETREATMARCH 6, 2012MARCH 6, 2012

Dr. Hema A. KrishnanAssociate Dean &Professor of ManagementXavier University

Why Change is Exciting

It removes us from our comfort zone

Why Change is Necessary and Important

It is all about vision, leadership, communication and empowerment which helps “create” our brand.The “We” and not the “I.”

The Change Process• Establish Urgency• Develop Vision and Strategy• Create Guiding Coalition• Implement Change: Leadership, Communication,

Empowerment• Consolidate Gains• Anchor New Approaches in Culture• Create / Strengthen Brand

(Adapted from John Kotter)

Chilean mine story vs. BP oil well disaster

• The Crisis: Incident and the Goal• The Constituencies• The Guiding Coalition• Leadership and Communication• Implementation of Strategy• The Outcome• The Present: Impact on Brand• (Adapted from Michael Useem- Leader’s Check-list)

Stories from the Mayo Clinic• The Mission• The Brand: “The Mayo Way”• The Constituencies• Shared Leadership and Communication• Strategy in Difficult Times• Empowerment: Team Medicine• The Culture

The world hates change, yet it is the only thing that has brought progress. - Charles Kettering

Call to you: Be willing to do your part to make change happen!