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Khaleel AHMED3560 Flora Vista Ave, Santa Clara, CA 95051

Cell: 781-888-1773. [email protected] Apps Techno Functional Consultant

Insightful, results-driven IT professional with more than 14 years of Software Developmentexperience, around 8 years of Oracle Applications Technical experience in implementation,

customization and support of various modules of CRM/Manufacturing/Financial. Hands-on workexperience in a global client environment, with through knowledge and experience of systems

analysis, full life cycle of soft ware project management, leading all stages of system developmentefforts, including requirements definitions, architecture, design, testing, and support of ERP

product analysis, and implementation of solutions in support of business objectives. OutstandingTechnical and Programming skills, project and program leader; able to coordinate and direct all

phases of project-based efforts while managing motivating, guiding and supporting teams.

Areas of Expertise:

Oracle Applications Techno Functional Expert in Development and Customization of Forms,Reports/XML Publisher and Workflow.

Well experienced in Develop Interfacesand Conversions using Seeded APIs.

Technical and Solution Architect.

In depth knowledge of database concepts and SQL withskills in a variety of scripting and programming languages

Data Integration and Data Extraction

Strong in Application Database Designand Exposure to AIM methodology

Experience in creating Packages, Procedures, Functions,

Materialized Views, Triggers using PL/SQL

Expertise in Application and SQLPerformance Tuning

Designing, developing and testing the RICE components(Reports, Interfaces, Conversions, Extensions)

Through knowledge of System

Development Life Cycle (SDLC)

Team and Project Leadership

Expertise in Database Design; Data Model for OLTPapplication

Prepare Technical Specification andDesign documents

Complete understanding of Oracle Trading CommunityArchitecture (TCA)/Exposure on CDH.

Technical Proficiencies

ERP: Oracle Applications 12i/11i/11.5.9/10.7; CRM (Service Contracts, Installed Base, FieldService, TeleService, iSupport, Customer Data Hub (CDH), Product Data Hub(PDH));

Tele Sales, Incentive Compensation(OIC), Advanced Inbound/Outbound Telephony,Email Center, Interaction Center, Computer Telephony Integration(CTI), Scripting,

Core Contracts, Order Management, Purchase Order(PO), Inventory, Bill of Material(BOM), Pricing, Supply Chain Management(SCM), General Ledger (GL), Account

Receivables(AR); HRMS; System Administration, Application Object Library (AOL),AIM Methodology.

ORACLE

Tools:

SQL* Plus, SQL* Loader, SQL Navigator, SQL Developer, Toad

Developer2000 (Oracle Forms 9i/6i/4.5, Oracle Reports 9i/6i/2.5, Oracle Graphics),XML Publisher 5.0.0/5.6.2, Designer 2000, Workflow Builder 2.6.3, Oracle HTML-

DB/APEX; Sql Trace and tkprof, export(exp), import(imp), fndload, OracleApplication Manager (OAM) and Oracle Enterprise Manager (OEM)

Database: Oracle 10G/9i/8i, Ingres 6.4, MS-SQL Server 7.0, MS-Access, ODBC, FoxPro, dBase.

ProgrammingLanguages:

C, C++, SQL, PL/SQL, COBOL, PASCAL, FORTRAN, Java, Pro*C/ESQLC, Perl/UNIXShell Scripts

InternetTech.:

HTML, DHTML, XML

O/S: UNIX, Linux, Solaris, WINDOWS, DOS

Resume: Khaleel Ahmed Page 1 of 7
mailto:[email protected]:[email protected]


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Tools: Unix Vi editor, MS Office Suit (Word, Excel, PowerPoint, Outlook), Access, MS Project,

MS Visio, Object Version Management- VSS, PVCS, Perforce; Object deployments -Kintana, PPM; Defect Management - Mercury Test Director, Mercury Quality Center,

JIRA Bug/Defect Tracker; Project Planning and Magmt. - XPlanner, Rally, MS Project;Scheduler -Unix CRON, $U Scheduler.

Professional Experience

Senior Consultant 2009 Present

Propelsys Technologies LLC - Fremont, California

Oracle ERP products implement, Customize, Develop, maintain, and upgrade the product to suite

the business needs of the customers. Coordinate design and implementation of applications,collaborating with project managers, offshore development teams, and client representatives to

ensure ontime completion of project deliverables. Provide technical leadership to junior Engineers,developing Overall project architecture. Design and prepare technical specifications for the

deliverables and maintain Oracle Application Products. Selected projects included...

Client: xxx, Mountain View, California

ERP Minor Enhancements ( Nov09- Still working):Minor Enhancement team works on all the new enhancements and change request from business

users and some of the non critical production issues on all the implemented ERP modules OM, INV,

Pricing, Service Contracts, Support, Service Requests, Customer Data Hub and Product Data Hub.Responsibility as Business Analyst:

Understand the user requirement, prepare Business Requirement Document, Getapproval from the stake holders, Assign job to development teams at India and Argentina,

Complete Unit Testing, Coordinate QA and UAT testing.

Defect tracking, work assignment and update status.

Prepare unit test cases and perform Unit testing before QA testing.

Coordinate Testing team for QA testing, UAT team for Business Acceptance and re-assign all the defects to respective development team.

Object version control using PVCS, Coordinate Migration/Deployment team for objectdeployment to QA, UAT, and Production environment.

Responsibility as Technical Consultant:(Oracle Application version 11.5.9/12i -Senior Functional/Technical Analyst.)

Support and fix workflows issues in production (OM header and lines, servicerequest, and custom workflows).

Develop and setup custom concurrent programs and reports for custom servicerequests (iSupport).

Use change management methodology to implement new and changed programsin production.

Prepare Design documents adhear to AIM methodology MD70.

Prepare Interface programs to CDH application using TCA model.

Order capture to Service Contract and Installed Base.

Performed requirements gathering, functional gap analysis, oracle applicationconfiguration and modules setup, writing documentation, and production support.

Modify, Create workflow processes and PL/SQL packages.

Developed database objects (packages, procedures, triggers, views, etc.) to provide

custom functionality within the Oracle Applications to suit the customer need on OrderCreate form.

Client: VMware Inc., Palo Alto, California

Self Service Support Portal (S3P)(Oct 08- Jun 30):Spearheaded the development of Oracle APIs to facilitate a web based interface for the VMware

customers across the globe to manage online their Contracts, Order, License, Contract Renewaland Contact data management and also for internal users (CSRs) to act upon customer requests.Resume: Khaleel Ahmed Page 2 of 7


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Responsibilities include Participate in understand and analyze the requirement,Evaluate and finalize on Solution approach, Technical Design, Development, CodeReview, Test Case preparation, Execution, Update JIRA Defect Tracker,fixing thePerformance issue, Source code maintenancethrough PERFORCE Object Version/Sourcecontrol tool, Prepare Object deployment packages using PPM/KINTANA, CoordinateOffshore-Onsite team for Development/Defect handling, Coordinatewith Middlewareand Front-end development team,Address and fix complex issues/defects,CoordinateDeployment team for object migration, Post deployment verification, Coordinate DBA

team to streamline the issues related to Workflow, Sys Admin, Profile option valueand Out-bound mail setups; Preparation Technical and UserDocuments, Upload all thedocuments into Share drive, Daily Status update to the team and the clientmanagement.

Participated in Requirement gathering, Design and prepare Technical specifications(MD 70), publish API signature to FMW (Oracle Fusion Middleware Team), Test casepreparation. Coordinated offshore development team, review, and Testing.

Active participation with internal client teams to define and implement solutions that

improve internal business processes.

Developed Custom Workflow to handle Complex Sync. & Asynchronous to create / update /delete contact Roles on a Service Contract. The process includes i. Create email contact-points, ii. Create customer-party relationships, iii. Create cust_account relationship and iv.Add/Update/Delete contacts using standard Oracle APIs of OKC, HZ modules. Developed onetime Data fix scripts for TCA Relationship issue.

Implemented Audit/Trail using Oracle Applications. DevelopedPL/SQL package to sendmails with attachment.

Modules: Oracle Apps 11.5.10.2, Order Management, Core Contracts, Service Contracts, Installed

Base, Accounts Receivable (AR), INV, TCA; Oracle 10G

Systems Manager/Consultant 2000 2008Wipro Technologies Ltd., Bangalore, India; Mountain View, California.

Client: Cisco Systems, Inc., San Jose

Cisco Goal 2 Commission R12 Oracle Incentive Compensation(OIC) (May 07 Oct 08):Involved in Customization, Development of Interface, Conversion scripts, Development of Custom

Workflow and support the customization of OIC implementation for Cisco that facilitates set up andmaintain compensation plans for the commissioned sales people.

Designed, Developed custom workflow for the approval of compensation plan and

rate table/Goal Sheet approval which has been integrated OIC to achieve the approvalfunctionality. Implemented workday calendar functionality to hold the workflownotification delivery on holiday and week-ends to suite all the employees scattered acrossthe Globe with different time zones of various countries and territories using oracle Timeand Labor. Implemented workflow Notification Templates. Incorporated 12i advanced featuresof OAF screens intoOracle Workflow Notification by embedding the OAF regions. Developed Conversion scripts using UNIX scripts and PL/SQL programming fordata migration from various oracle instances/legacy applications to Oracle OIC instance(implemented $U Scheduler jobs to streamline the process).

Developed many XML Publisher Reports, Converted existing RDF reports ofVisibility and Compensation into to XML Publisher. Created Concurrent JOBs andRegistered the reports as A Data Definition with XML Publisher.

Developed Resource Interface/Conversion (Employee, Assignment, LOA, Jobdata) extract employee data from external PeopleSoft HR and ongoing Oracle HRMS

implementation.

Developed/Customized the Resource Mgmt. screen, Assignments, Currency Rate and

Compensation Plan screens using Oracle Forms. Developed Oracle Alerts to notify the referring master data changes of externalDatabase systems



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Developed Oracle Application Custom Responsibility, different kinds ofValue Setfor report parameter validations in Oracle Applications

Modules: Oracle Applications 12i CRM suit, Oracle Insensitive Compensation (OIC), CRM ResourceManager, General Ledger, Human Resources (HRMS).; Oracle 10G; Forms 9i; Workflow 2.6

Client: NSTAR Electric & Gas, Boston, MA

Galaxy Oracle Application Implementation (Jun 04 May 07)Worked as Oracle Technical/APPS DBA resource to support 9i RAC architecture implementation of

NSTAR Oracle CRM suit for their Call Center application. Customized the eBusiness Screen (Main screen for Call Center Service representatives) to

suit the users need. Provided various launch buttons (launch legacy Mainframe applicationsso that the user can enter data through the Mainframe screen, and other customer based

applications including Credit and Collection and Launch of Experian Application).

Extensively worked on Interface Daily Update(DU) for data load from Legacy Mainframeapplication to Oracle CRM. The process includes around 17 interfaces including Customer

Data to Appliances, Premise, Billing, and Usage etc. Fine Tuned and Streamlined theprocess to meet the customer SLA.

Developed Custom APIs and many Unix Shell scripts (Interfaces) for data transfer fromMainframe to Oracle CRM and vice versa and developed Concurrent programs and scheduledfor daily run.

Developed complex Unix Shell scripts to read data from both Flat File and Oracle table,compare the data, exclude the duplicate and redundant data, upload into OracleTables; Executed through a daily schedule CRON job and Automated the processes.

Developed scripts to automate the DU data files archive process to compress(zip) thefiles and store into achieve/backup directory, to avoid the space issue in production servers.

Solution Architect for IVR-WEB Galaxy Interface. Designed the complete Galaxy (EBS)interface, data stage and process; store-forward mechanism for IVR related all request

transactions.

Major EBS technical contributor for the Galaxy Package2 Go Live. 80% of the ChangeRequests(approx CRs 130) were addressed as a single technical consultant from onsite.

Worked on Oracle Scripting technology to customize the customer interactionscreen/customer registration. Developed forms based interface to replace Scripting.

Defined descriptive Flexfields, Developed Custom Forms, Reports using Reports Builder, SQL

scripts, unix scripts and customized the Applications Forms and Reports. Created Menus,Responsibilities, Report groups, Functions, Profile option Values, and installing new printerstyles System Administrator Responsibility.

Register Reports, Forms, Define Concurrent JOBs, Define Values sets, Flexfields. DefinedDescriptive Flexfields, and also registered PL/SQL, stored procedures, SQL*Plus scriptsetc.

Developed data fix scripts(using seeded apis) to capture the latest customer Telephone

number supplied by the 3rd party

Supported the Galaxy application from offshore as Oracle APPS DBA. Applied various

patches and maintained the DB activity to stream line the application for the day to day

activities.

Developed interface programs for eTrack, eBill applications.

Developed automated script to identify and eliminate/remove duplicate payment issue ofeBills process. The process sends a notification mail to the users before it processtransfers the file to Bank.

Weekly maintenance of Production Database and Application (Forms & iAS)servers(Bouncing the database/application servers including 9iAS, Oracle DB, OracleApplication Servers and WB Methods Server..

Involvedin Application Upgrade to 11.5.10Modules: Oracle Applications 11.5.9/11i CRM suit, Tele Sales, Installed Base, Customers

Online, Universal Work Queue, Advanced Inbound, One-to-One Fulfillment and CRM Foundation,Service Request, TeleService, Service Contracts, Field Service, Receivables, Order Management,

TCA modeling; Oracle 9i RAC. ;Forms/Reports 6i;



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Client: Emerson Motors Company, St. LouisEmerson Motors ITSS Oracle APPS Support (Jan 03 Jun 04):

Worked on application customization, offshore APPS DBA and offshore Support from India, forEmerson Motors Oracle APPS implementation. Offshore Apps DBA support for ITSS Project vision to

support all the application enabling and support to Emerson Divisions for Application planning andSupport.

Supported the applications; applied required Patches, Clone the Application Instances andRefresh the Database and fore-see the instances for smooth execution.

Resolve various technical issues rising from Development, Testing, Training and Productioninstances.

Developed and implemented programs as per business requirements. Developed new

Reports include Customer Order status Report, Backlog Detail Report, Backlog SummaryReport, Backlog by Item (Line Level) Report, Cycle Status Report, Open Work Order Report,

Sales Rep Commission Report, Customer Profiles Report, Supplier related data, InvoiceInformation, Aging Buckets etc.

Customized Order Line Workflow to setup the send FAX.

Used AOL components to register generated Reports, Forms, Flex fields. DefinedDescriptive Flex fields, value sets and also registered PL/SQL stored procedures, SQL*Plusscripts etc

Modules: Oracle Applications 11.5.7 Order Management, Account Receivables (AR),Inventory (INV), Account Payables (AP), General Ledger (GL) etc., Oracle 8i, UNIX, Windows

Emerson Motors OM Production support (Jan02 Feb 03)

Worked on Customization of various Forms, Reports and Development of various storedprocedures, triggers as part of Support for Order Entry, Inventory, Purchasing, and Receivables

Triggers to implement over shipments

Developed IN bound and OUT bound interface programs to captures the customer data.

Developed validation programs for the interface tables

Designing of various barcode labels; Customized and Developed Custom Reports as per the

business functionality and requirements including the procedure to print barcodes labels.

Performance tuning to improve the execution time of problem queries

Modules: Oracle Applications 10.7 (Order Management, Purchasing, BOM, AR, INV), Oracle 7.x/8.0

Client: General Motors, Detroit, MI.Global Production Information Method (GPIM) (Jan 00 Dec 02):

Worked as Oracle D2K Reports Developer, Data extraction from both SQL Server and Mainframe toOracle Database, and Oracle DBA to support the GPIM application.

Migrated one Master and twelve Local Databases data from SQL server, Mainframe to Oracle

using SQL Loader facility at EDS Office, Russelsheim, Germany.

Created shell scripts and automated job to schedule the process.

Developed around Ninety Reports, embedded with Graphs in reports and Fixed defects/bugs. Optimized the report queries to improve the retrieval time.

Performed DBA activities and maintenance of Stored Procedure, Functions and Packages andenhancements on existing modules.

Environment: Oracle 8i, SQL Server 2000, PL/SQL, Forms 6i, and Reports6i, SQL*Loader,SQL*Plus, UNIX Shell Script, VI.

Assistant Manager Systems 1997 2000The Associated Cement Companies Ltd. (ACC), Mumbai, India.

Client: Yanbu Cement Company, Jeddah, KSAIntegrated Business Applications for YCC (Nov 97 Dec 00)

Worked as Developer in developing Forms, Reports and build an Integrated Business Applicationsto suite business for Cement Manufacturing Company for their day to day activity to generate

purchase orders, invoice, pay slips, inventory etc. in a single integrated application. New modules



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include Plant Maintenance, Inventory Management, Purchase Management, CementDespatch and Accounting System (Sales System), Raw Material Handling System,Finance, Personnel Administration and Payroll.

Involved in complete System Development Life Cycle (SDLC) from Gathering requirements,

System Analysis, Design, Development, Testing and Implementation and Support.

Extensively worked on Oracle Developer 2000 (D2K) tools of Forms, Reports, Graphics,Procedures, Triggers and Packages for implementing business logic.

Developed RS232 port reading software using Pro*C to capture the weight reading from the

weighbridge. Developed FoxPro routine to capture weight, executed through Oracle user exits calls.

Developed report that generates Qslip, invoices and voucher forms, Pay slips, Checkprinting , Purchase requisition forms and Comparative Statements for Quotations

Developed data clean-up of FoxPro data and loading scripts to extract data from FoxProto Oracle Tables.

Environment: Oracle 8.0/8i, SQL, PL/SQL, Developer 2000 Rel 2.1 Forms 6.0, and Reports5.0/6.0,

FoxPro, Windows NT, Windows 98 client.

Software Engineer 1995 1997Fujitsu ICIM, Hyderabad, India.

Client: Bharat Heavy Electricals Limited(BHEL), Hyderabad

Computerised Attendance Recording and Management System (CARMAS). (Feb95-Oct97).Worked as Ingres Application Developer for Cumputerised Attendance Recording and Management

System(CARMAS) to generate for Payroll of 10508 Employees of BHEL, Hyderabad, from the Data

collected by Badge Readers at the Gates. CARMAS marks and employee Present/Absent based onthe Swipe Data (In/Out Punches). CARMAS also takes care of the Attendance Regularization,

recording of Late Entries, early Exits and Extra Hours Worked. Based on the Extra Hours Workeddata, overtime and Ad Hoc Hours Booking is done. It also takes care of Leave Recording

Maintenance, Shift Schedule Recycling, and Data Acquisition from the Central Information

Distributor and Generates number of required reports.

Development various Master and Transactional data entry Screens using IngresVisual Forms Editor tool as per specifications. These primarily includes Data entry screenfor Shift Changes, Leave posting screen, Overtime and Attendance Adjustment screens.

Developed communication programs to read the data from card readers and

Cluster Controllers Developed attendance processing program using IngresESQLS(Pro*C) tool. Theprocess marks each day as employee present or absent? Also calculates extra hoursrecorded

Developed Monthly/Daily shift generation program using UNIX Schell scripts andEsqlc(Pro*C). The shift data enable the employee access control.

Developed many statistical report for Management using SQL, Report Writer andUnix Shell Scripts. Developed Automated Scripts to capture the employee swipe data from Badge

readers and Cluster Controllers.

Developed process using Unix Shell Scripts to export the monthly employeeattendance data into a flat file for the Mainframe system. The data is input for the payrollprocessing system on ICL S39. Developed various reports using the tool Ingres Reports Generator andESQLC(Pro*C)

Environment: Ingres, UNIX Shell Scripts, VI, ESQLC, Visual Forms Editor, MS-Dos.

Education & Credentials

Master of Computer Applications, 1995Nagarjuna University, Nagarjuna Nagar, Andhra Pradesh, India.

Career AchievementsBest Performer Award ACC Ltd. - 1999.Resume: Khaleel Ahmed Page 6 of 7


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Feather in Cap Wipro Technologies Ltd. - 2001 & 2005.

Certificate of Appreciation - NStar 2006(Client)Super Stratus Best Team Contribution Wipro Technologies Ltd. - 2007
