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iSpeak webinar: Visual Aids

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Webinar: Visual Aids

Kevin [email protected] office512-914-7189 mobile

Roadmap• Presentation Artifacts

• Storyboarding

• Slide Design Principles

• Designing Slides

Project Artifacts Dell Company Information

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

From unconventional PC startup to global technology leader, the common thread in Dell’s heritage is an unwavering commitment to the customer. Explore the company timeline below to learn how this guiding principle built Dell and inspired IT solutions and services that give customers the power to do more.

Get to know our leadership team through their bios, news articles and videos from recent engagements.


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Dell Company Information Hidden Slides

HiddenSlide

Speaker Notes

Storyboard Before You Design Slides

12 Dell - Internal Use - Confidential GSD Learning & Development

ABU/APJ & EMEA GLnD - Winning CultureVolunteer Events• Wear Hawaiian for UV Awareness• Go Gray in May• R.E.D. – Remember Everyone Deployed• Meal for the homeless• Bright Sparks for children• Health check: Student computer• Clean up event Japan KCC• True Ability: Bottle Top Collection activity • Irish Cancer Society Daffodil Day • GLA school Mentorship & Clean GLA city event• Samarthanam School For the Disable BGL

Powering the Possible• Participation: 72%• Hours Volunteered: 1037• Average Hours: 10.8• Total Events: 357• Total Organisations: 183

Event/Team• Movie Day• Team lunch / Dinner • CCC team in Jinmen• Billiards event• Karaoke & Dance competition• Team building exercises• GLA Dell’s 10th year Anniversary• CWD GSD International & Sports Day


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Powering the Possible

Dell has a Winning Culture

Volunteer Events

Event Team

Participation

Hours

Average

Events

Total14 Dell - Internal Use - Confidential GSD Learning & Development

Dell Winning CultureDell Winning Culture

Winning Culture


Powering The Possible

Volunteer EventsTeam Events



Total Organizations183

357Events

Volunteered1037 Hours

10.8Average Hours

Participation72%



357Events


10.8Average Hours

Participation72%




357Events


10.8Average Hours

Participation72%



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Customer Experience• Phone Support

– We offer phone support 24 x 7 to answer all of your needs from the time you purchase to delivery.

• Free delivery– In our delivery area we can deliver the product direct to

your house, usually within 3 business days.• Web solutions and support

– If you have any questions, our web site has chat capabilities and a constantly updated FAQ page.

• Award winning service– We have been awarded “Best Customer Service”

Department by the American Business Awards 3 times.

Customer Experience

• Phone Support

• Free delivery

• Web solutions and support

• Award winning service

Customer Experience

Phone Delivery Web Awards

Award Winning

Web Solutions

Free Delivery

Phone Support

Dell - Internal Use - Confidential


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Click to add title

• Dell - Internal Use - Confidential SB (1-99)

DAM Pricing StructureList Price

On Line Price

DAM

SB PAD LI

• Some Control / Influence of pricing• DAM provides some Guidance• However, DAM is a blunt lever because it’s one size fits all

Result• Limited ability to address either internal or external changes in the market, which can

drive negative impact on either margin or revenue or most likely both• eg. Competitor price moves, FX changes, excess inventory etc.

Size

of D

eal


DAM Pricing Structure is not effective

DAM

Deal size

Disc

ount

ControlLevers

IncentivesGuidanceAnalysis

NO



Guy Kawasaki’s Rule of PowerPoint

• Dell - Internal Use - Confidential SB (1-99)workbook - page 7

“The Lessig Method is a rhythmic, fast-paced slide progression that makes it difficult for audience members to drift away.”


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“Don’t let your visual aids become the presentation. You are the presentation.”– Russ Peterson Jr.

Dell - Restricted - Confidential33

Planned marketing for Q3 FY16 NAM and other regionsDSG Home Page Graphic – Replace Oracle Streams with SharePlex (July-August)

Webinars-topics:– Achieving Oracle Database Scalability with or without RAC, presented by Clay Jackson, 8/20 (76 registered and 37 attended) - Internal– Minimal downtime maximum relaxation: how a travel company maintained availability while migrating to Oracle 12c, 9/24, 10 AM Pacific (Jeffrey Surretsky and Val at

Hotwire.com, being promoted separately by 1105Media/ADT magazine)– Solutions for DB Upgrades (October, Clay Jackson, Kevin Stern)

Tech brief/white paper– Refresh of existing migration/upgrade white paper– Awareness: Pitfalls to DB upgrades (ebook)– Consideration: How to DB upgrades

Blogs:– Oracle Standard Edition Budget? Here’s How One Company Maximizes It. by Jeffrey Surretsky, 8/26– Easy database upgrades (Oracle 12c upgrades)

Case studies:

– Bodybuilding.com: Data replication helps fitness company stream visitors to its website. 8/25, Note: video filming 9/15

– Electronic Payment Exchange, interview with customer

Tradeshows (Dell World, OOW, PASS), various user groups, roadshows (APJ)– APJ Dell IMG Event (Singapore, 8/21) 44 registered, 33 attended, 27 MQLs (Doug Williams, LooTong Tan, Daniel Norwood)– NAM OOW demos with Dell San Disk Cache (SharePlex HA/DR)

Customer value profiles (Metlife, bodybuilding.com, Lands End, Calix) – project with consultant Karen Kirby

Commence work on SharePlex themed marketing: Continuous Database Availability (Once again enjoy your weekends, holidays and vacations - we've got your back!)


Marketing plan for Q3 FY16


Achieving Oracle Database Scalability with or without RAC

Minimal downtime maximum relaxation: how a travel company maintained availability while migrating to Oracle

Solutions for DB Upgrades



Refresh: Existing migration/upgrade white paper

Awareness: Pitfalls to DB upgrades (eBook)

Consideration: How to DB upgrades



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Oracle Standard Edition Budget? Here’s How One Company Maximizes It.

Easy database upgrades



Bodybuilding.com: Data replication helps fitness company stream visitors to its website.

Electronic Payment Exchange



APJ Dell IMG Event (Singapore, 8/21)

NAM OOW demos with Dell San Disk Cache



ADSC System Exchange Program

Resources

• EXG Team• # of resources• Grade levels• Roles and

Responsibilities

• Tech Support• Agent• Support Staff

Process

• EXG Team• Engagement• Communication

• RA Process• Agent to EXG Team• EXG Team to Agent• Customer• Templates (AutoSweet)

• Intake• Project Distribution

• PNP Validation• EXG Order Setup• Reporting

Tools

• Delta

• Dellstar

• System EXG Assistant

• Dell.com

• GPT

• GOV

• Extractor

• CLCA

• Oracle Knowledge

Training

• EXG Team• New process setup• Used process setup• Canada process setup

• Agent• New hire• Vitality

Policy

• EXG Triggers

• Policy and Procedures


POLICY

TOOLS

PROCESS

RESOURCES

TRAINING



POLICY

TOOLS

PROCESS

RESOURCES

TRAINING



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POLICY

EXG Triggers

Policy and Procedures

44Dell - Internal Use - Confidential

Premier Benefits & Talking Points


Simplify eBusiness.Premier provides your organization with a customized, secure online toolset for purchasing, reporting and product support, all backed by a dedicated account team.Designed for business. Customized for you.

PremierReliable, efficient and available 24/7.

Obtain detailed information on products and solutions so you can explore your options and decide what’s best for your organization.

Explore products

Shop a customizable site that enforces your organization’s preferred products and services while maintaining purchasing consistency.

Customize purchasing Streamline ordering

Simplify the purchase process to reduce errors often associated with manual orders while improving delivery time and controlling costs.

Manage users with ease, plus control and track orders, access invoices and download account history, all with robust reporting.

Track and manage


Customer Benefits of Dell Premier

Explore products

Customize purchasing

Streamline ordering

Track and manage

Just Text

Just a Picture

Text and a Picture


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11.8% 11.8%

Just Text

Just a Picture

Text and a Picture

https://dam.dell.com

Just Text

Just a Picture

Text and a Picture


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“If everything is important,

then nothing is.”- Patrick Lencioni

Corporations spend

$130B on training world-wide

Corporations spend

$130B on training world-wide

AMS Diagram

Account PMO2121A

E6 G1 G6

F

Governance and Engagement Supporting Processes

Governance (1103C)Engagement (1105C)Internal Alignment (1106A)Risk and Issue Management (2124C)Issue Escalation (2123A)

Governance MeetingsG1 Project Management G2 Account Operations Team (AOT)G3 Functional Leaders: ContractG4 Functional Leaders: FinanceG5 Functional Leaders: Product LinesG6 Functional Leaders: Transition/

TransformationG7 Client Satisfaction/Benchmarking G8 Strategic Partnership Senior Executive

Account Executive Meeting E1

Client Executive Staff Meeting E3

A

BC

C

Contract Deliverables

Analysis1304A

Innovation1402C

Billing1303A

External Third Party Vendor Management

1321A

Billing Dispute Resolution

1316C

Invoice Verification

1322C

Resource Management

1311A

Project Management

Strategic Partnership

Senior ExecutiveMeeting G8

Audit Support Process

2216C

Economic Game Plan Creation &

Management1339A

Account Expansion

1501C

Contract Issues Management

1318C

Benchmarking2111C

CPAR2114C

SW-PAR2120A

Annual Survey2112C

APAR2113A

Client Satisfaction

& BenchmarkingMeeting G7

Service Request2207C

Strategy and Architecture

1202C

Work Flow

ICMSAsset Management

Delivery of Service

Service Improvement

2119C

Communications — Internal

1107A

Communications— Client

1102C

AOTMeeting G2

Quality Assurance2118C

Functional Leaders ReviewMeetings G3, G4,

G5, G6

Metrics Management

2116C

Enterprise Demand

Management/Forecasting

1201C

Technology and Standards Review

1401C

Problem Management

D

Escalation & Notification

Root Cause Analysis

Service Restoration Team

Change Management

Security Management

2210C

Disaster Recovery

Data Backup and Recovery

2212A

Daily Service Review

Service Level Reporting

2110C

E

E

F

F

G

Annual COLA Management

1324A

Capital Request Reconciliation

1317A

Rate Change1337A

Credit Reconciliation

1320A

Pass Through Third Party

1308A

GTS Labor Mapping

1306A

Procurement1310A

Asset Purchasing1302C

Labor Management

1307ACharge Back

1325A

Telecom EM (TEM)

1314A

Pass Through Administrative

1309A

Payment/Accrual of SLA Credits

1336A

E4E2

E9

E6

E7

E7

E10 E2

G3

E6

E8

G4

G

A D

B

Contract Amendment and

Modification1319C

Annual Budgeting and Volume Forecasts

1323A

H

H

I

I

Project Request2122C

A

HR Supporting ProcessesEmployee Exit (1340A)Employee Conduct (1330A)Employee Conduct Per Client Culture (1341A)Key Personnel (1335A)Re-Employment and Subsequent Offers to Personnel (1338A)Employee Turnover (1332A)Facilities Request Management (1333C)Succession Planning (1347A)

Account Management System (AMS) Supporting Processes

AMS Overview (2103C)AMS Process Key Terms, Acronyms, and Definitions (2102C)AMS Change Control (2101C)AMS Role Definition (2104C)AMS Table of Contents (2105C)

Delivery of Service ProcessesApplications Management (2201C)GTS Business Management ProcessesGTS Systems Engineering ProcessesGTS Performance Management ProcessesSoftware License Management (2211C)Software Currency (2221C)Configuration Management (2219A)Release Management (2220A)Capacity Planning

K

K

K

Transactional Surveys

2115C

LegendNumbered squares reference the meeting list below.Lettered circles indicate connections to processes.

1

A

Financial Close1345A

F

J

J

L

L

L

LD

I

M

M

M

MReceiving

1343A

Financial Reporting

1344A

Monthly Forecasting

1346A

Group Level ProcessesBalanced Scorecard (2108A)AMS Generic Change Control (2106A)

Software Right to Use

1342A

Delegation of Authority

1348A

Engagement MeetingsE1 Account Executive (AE) E2 Chief Technology Officer (CTO)E3 Client Executive StaffE4 Relationship Management Workshop:

Governance/EngagementE5 Change Control Review BoardE6 Functional Leaders Working GroupE7 Asset Lease ManagementE8 Audits and Control ManagementE9 RCA Audit, Trending, and QualityE10 Enterprise Demand Management

ForecastingE11 Client Rules of EngagementE12 Client Kickoff

Client Rules of EngagementMeeting E11

Client KickoffMeeting E12

Relationship Management

WorkshopMeeting #E4

I

K

Account PMO2121A

E6 G1 G6

F

Governance and Engagement Supporting Processes

Governance (1103C)Engagement (1105C)Internal Alignment (1106A)Risk and Issue Management (2124C)Issue Escalation (2123A)

Governance MeetingsG1 Project Management G2 Account Operations Team (AOT)G3 Functional Leaders: ContractG4 Functional Leaders: FinanceG5 Functional Leaders: Product LinesG6 Functional Leaders: Transition/

TransformationG7 Client Satisfaction/Benchmarking G8 Strategic Partnership Senior Executive

Account Executive Meeting E1

Client Executive Staff Meeting E3

A

BC

C

Contract Deliverables

Analysis1304A

Innovation1402C

Billing1303A

External Third Party Vendor Management

1321A

Billing Dispute Resolution

1316C

Invoice Verification

1322C

Resource Management

1311A

Project Management

Strategic Partnership

Senior ExecutiveMeeting G8

Audit Support Process

2216C

Economic Game Plan Creation &

Management1339A

Account Expansion

1501C

Contract Issues Management

1318C

Benchmarking2111C

CPAR2114C

SW-PAR2120A

Annual Survey2112C

APAR2113A

Client Satisfaction

& BenchmarkingMeeting G7

Service Request2207C

Strategy and Architecture

1202C

Work Flow

ICMSAsset Management

Delivery of Service

Service Improvement

2119C

Communications — Internal

1107A

Communications— Client

1102C

AOTMeeting G2

Quality Assurance2118C

Functional Leaders ReviewMeetings G3, G4,

G5, G6

Metrics Management

2116C

Enterprise Demand

Management/Forecasting

1201C

Technology and Standards Review

1401C

Problem Management

D

Escalation & Notification

Root Cause Analysis

Service Restoration Team

Change Management

Security Management

2210C

Disaster Recovery

Data Backup and Recovery

2212A

Daily Service Review

Service Level Reporting

2110C

E

E

F

F

G

Annual COLA Management

1324A

Capital Request Reconciliation

1317A

Rate Change1337A

Credit Reconciliation

1320A

Pass Through Third Party

1308A

GTS Labor Mapping

1306A

Procurement1310A

Asset Purchasing1302C

Labor Management

1307ACharge Back

1325A

Telecom EM (TEM)

1314A

Pass Through Administrative

1309A

Payment/Accrual of SLA Credits

1336A

E4E2

E9

E6

E7

E7

E10 E2

G3

E6

E8

G4

G

A D

B

Contract Amendment and

Modification1319C

Annual Budgeting and Volume Forecasts

1323A

H

H

I

I

Project Request2122C

A

HR Supporting ProcessesEmployee Exit (1340A)Employee Conduct (1330A)Employee Conduct Per Client Culture (1341A)Key Personnel (1335A)Re-Employment and Subsequent Offers to Personnel (1338A)Employee Turnover (1332A)Facilities Request Management (1333C)Succession Planning (1347A)

Account Management System (AMS) Supporting Processes

AMS Overview (2103C)AMS Process Key Terms, Acronyms, and Definitions (2102C)AMS Change Control (2101C)AMS Role Definition (2104C)AMS Table of Contents (2105C)

Delivery of Service ProcessesApplications Management (2201C)GTS Business Management ProcessesGTS Systems Engineering ProcessesGTS Performance Management ProcessesSoftware License Management (2211C)Software Currency (2221C)Configuration Management (2219A)Release Management (2220A)Capacity Planning

K

K

K

Transactional Surveys

2115C

LegendNumbered squares reference the meeting list below.Lettered circles indicate connections to processes.

1

A

Financial Close1345A

F

J

J

L

L

L

LD

I

M

M

M

MReceiving

1343A

Financial Reporting

1344A

Monthly Forecasting

1346A

Group Level ProcessesBalanced Scorecard (2108A)AMS Generic Change Control (2106A)

Software Right to Use

1342A

Delegation of Authority

1348A

Engagement MeetingsE1 Account Executive (AE) E2 Chief Technology Officer (CTO)E3 Client Executive StaffE4 Relationship Management Workshop:

Governance/EngagementE5 Change Control Review BoardE6 Functional Leaders Working GroupE7 Asset Lease ManagementE8 Audits and Control ManagementE9 RCA Audit, Trending, and QualityE10 Enterprise Demand Management

ForecastingE11 Client Rules of EngagementE12 Client Kickoff

Client Rules of EngagementMeeting E11

Client KickoffMeeting E12


WorkshopMeeting #E4

I

K

AMS Diagram


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Client Rules of Engagement

Client Kickoff


Workshop

Account Executive

Client Executive Staff

MERCEDEEHUTTON

Dell - Internal Use - Confidential63 of Y

Q3 InnovationBlueKai Retargeting: Email Media integration

Key Objectives• Provide seamless customer experience across multiple devices & advertising channels;• Develop deeper understanding of customer behavior & interests;• Integrate direct email & digital media vehicles, and leverage media innovation platforms.

1 of 5 pixels imbedded in email

Client

CIStorageServerCloud

Email openRetargeted OA & Social Media ads

Next Steps• Scope reporting capability to assign 6sense score to and retarget

relevant top-middle-bottom funnel ads.

BEFORE


Connecting Email to Media Innovation

Key Objectives

5.

1 2 3Seamless customer experience

Enhanced behavior tracking

Media vehicle & technology integration


Key Objectives

BlueKai

CLIENT1

SERVER3

CLOUD4

STORAGE5

CI2

Seamless customer experience

Deeper customer behavior tracking


Email Open

Media

DMP



Key Objectives

Seamless customer experience

Deeper customer behavior tracking


Next Steps6sense scoring Funnel attribution DCO

Email BlueKai Pixel Email open Media ads

& DMP data



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iSpeak Webinars for Dell

• Visual Aids

• Spontaneous Presentations

• Professional Presence

• Presentation Preparation

• Presentation Structure

• Corporate Storytelling

iSpeak Workshops for Dell

Kevin [email protected]

[email protected] webinar: 512-671-6711 office visual ...€¦ · 1 webinar: visual aids kevin...

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