km goes social talk for gmaa, sydney, oct 2008
TRANSCRIPT
David Gurteen
KM 2.0: KM goes socialKM 2.0: KM goes social
October 2008
GMAASydney
David Gurteen
Begin with the end in mindBegin with the end in mind
• A brief history of KM
• The impact of social toolsand Web 2.0 on KM
• KM 2.0: KM goes Social
• Knowledge Cafe
David Gurteen
Two early forms of KMTwo early forms of KM
Techno-centric KM People-centric KM
David Gurteen
Techno-centric KMTechno-centric KM
• Corporate KM• Birth 1995 (Lotus Notes 1989)• Internet, Intranets, Office, E-mail • The management of
unstructured information• Database and search centric• For many organizations what
KM is about!
David Gurteen
People-centric KMPeople-centric KM
• Pioneers– BP (Chris Collison, Geoff Parcell)– Buckman Labs (Bob Buckman)
• Personal Knowledge Management (PKM)• People Centred Knowledge Management (PCKM)• Soft tools e.g. Cops, After Action Reviews
David Gurteen
People-centric KM ToolsPeople-centric KM Tools
• Communities of Practice• Storytelling and narrative• After action reviews• Peer assists• Retrospects• Knowledge Cafes• Open Space• Appreciative Inquiry
David Gurteen
KM TodayKM Today
• Both forms of KM practiced• KC UK
– Collaboration– Content
• Over-hyped, underperformed• Is KM dead?• KM changing/evolving• Not driven by the traditional KM community
David Gurteen
The DisruptorThe Disruptor
• Social Tools• Quietly evolving on the web• Roots not in KM• Social Tool thought leaders
and even KM advocates avoid the label!
David Gurteen
Social ToolsSocial Tools
• What are social tools for?– Finding and connecting with people– Building communities– Sharing knowledge– Informal learning
• They are personal/social KM tools!
David Gurteen
Social ToolsSocial Tools
• Weblogs• Wikis• Social book marking & tagging• Social Networking Communities• Instant Messaging/Presence• RSS Feed Readers• Micro-blogging• Podcasts, videocasts• Mashups
•Blogger•Technorati•MediaWiki•LinkedIn, Facebook•Delicious•Google Reader, Bloglines•Skype•Flickr•YouTube, Google Video•Twitter•Odeo•Slideshare•iPod•Creative Commons
David Gurteen
Web 2.0Web 2.0
• The social web• The participatory web• Built around social tools• Evolved, emerged• Not planned• Not IBM or Microsoft• Open protocols• Low cost
David Gurteen
Enterprise 2.0Enterprise 2.0
• Taking Web 2.0 into the organization• Weblogs and Wikis• IBM and Microsoft now in the game• And more …
David Gurteen
So what does this mean for KM?So what does this mean for KM?
David Gurteen
KM 1.0KM 1.0
• The old traditional, corporate, techno-centric command and control form of KM
David Gurteen
KM 2.0KM 2.0
• Take– People-centric KM, PKM
• CoPs, AARs, KCafes, …
– Social Computing• Weblogs, Wikis, …
• To create– A new form of KM – KM 2.0 or Social KM
David Gurteen
Social KMSocial KM
• Corporate• Top down• Centralised• Command & Control• Monolithic systems• Explicit Knowledge
• Personal• Bottom up• Decentralised• Distributed• Ecosystems• Tacit Knowledge
KM 1.0 KM 2.0
David Gurteen
KM Tool ComparisonKM Tool Comparison
• Taxonomies• People Finders• Databases• E-mail• Newsletters• Discussion Forums
• Social Tagging• Social Networking• Blogs & Wikis• Instant Messaging• RSS Feeds & Readers• Blogs
KM 1.0 KM 2.0
David Gurteen
Social KMSocial KMKM 1.0 KM 2.0
KM is extra work KM is part of my everyday work
Work is behind closed doors Work is open and transparent
People directories provide contact information
Social Networking platforms reflect who is doing what with whom
Content is centralised, protected and controlled
Content is distributed freely and uncontrolled
IT chooses the tools I use I have a choice & select my own tools
Knowledge sharing is database centric Knowledge sharing is people centric
Knowledge is captured just incase
Knowledge is naturally captured as part of one’s work
Best Practices Stories
Efficiency and productivity Improved decision making & innovation
David Gurteen
KM is about ConversationKM is about Conversation
KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about.
Dave Pollard
David Gurteen
KM is going SocialKM is going Social
David Gurteen
Knowledge Cafe
David Gurteen
““To what extent is KM social”To what extent is KM social”
David Gurteen
www.gurteen.com
David GurteenGurteen KnowledgeTel: +44 1252 812 878Email: [email protected]
David Gurteen
LicenceLicence
• You may use these slides under the following Creative Commons Licence
• Attribution-Share Alike 2.0
• http://creativecommons.org/licenses/by-sa/2.0/uk/