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Swati Chowdhry 7103401

Sankalp Saxena 7103406

Vivek Srivastava 7103412

Shubhi Gupta 7103418

Sushant Mahajan 7103437

Chavi Singhal 7103454

Achint Naveen 7103582

Himanshu Dixit 7104720

By:

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Knowledge

SPSS

BusinessIntelligence

Data MiningTools

Repository

Database

Communication

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Types of KM at IBM

IBM

Explicit (30%) Tacit (70%)

Structured Unstructured

Machine to machine:

Sources of communication Webcrawler , Search Engines.

People to people:

Sources of communication Telephone, E-mail, Community, Various tools

People to machine:Sources of communication Various tools like Quickr, Filenet, P8, CMS and iRam

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IBM Lotus Quickry IBM Lotus Quickr is social team collaboration software, used by teams of

people to share content. Lotus Quickr works inside and outside firewalls.

y Lotus Quickr can be described as three things:

Content stores or repositories - where you store your personal and team

content. TeamCollaboration - that let you store, organize, access, and share content

and team projects.

Connectors - that provide the end user interface to Lotus Quickr content.

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The Lotus Knowledge Mgmt. Framework

Collaboration. The process of creating, sharing and applying

knowledge involves varying degrees of collaboration.individual learning (competency)

or reusing well-defined best practices(productivity) require some collaboration.

Knowledge activities related toinnovationand responsiveness are

much more collaborative.

y The Lotus Knowledge Management Framework helps establish scope andpriorities.

y The Framework can guide knowledge management conversations amongbusiness managers and information technology professionals.

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Organizational Scale.

y The second dimension of the Lotus Knowledge Management Framework isscalability that is, the extent to which knowledge management activities

and output can be leveraged throughout the organization.

y Competency building and innovation typically occur on a small scale, atthe individual or work group level.

y This framework implies some interdependencies among the sectors.Without competent individuals, innovation, productivity andresponsiveness are difficult to achieve. Similarly, innovation, productivityand competency are prerequisites for responsiveness.

y Knowledge created or leveraged in one quadrant adds to knowledgelearned or reused in another.

At the same time, these sectors are notwholly dependent one another.

The Framework allows for flexibility. There is no predefined route tofollow from one sector to another.

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Case study:

by a presales employee (name not to be disclosed)Software for ATMs:

Problem:

A user tried debiting money from an ATM, but could not. He tried another ATMnearby. He debited the amount required. The amount debited from the account

savings was double the amount mentioned by the user. It was discovered fromthe knowledge of the database that money was withdrawn from both the places,but the user claimed that first ATM machine did not work.

Possibilities:

1) The user was lying.

2) After he left the first ATM someone else debited the money due to sometechnical fault.

Solution:

The problem was reported to the IBM. IBM presales employees came up with atechnical solution and made use of the explicit knowledge to translate it to tacit.Thereafter , if such cases happened the person responsible was detected by the

system.(80% accuracy)

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Communities of Practice

People of sales and presales of differentdepartments and regions come together to forma community on the web.

Case Study: The people at IBM had to sell a

small office cubicle on a global level. This was adifficult task made easy by involving KM.

Help in rating employees and theircontribution to the general objectives of thecompany.

Suggestion: Customers can form their own separate communities on the web andget directly involved with the employees handling their products and get regular

updates regarding product information and progress reports.

Make it easier to locate and team up people from different areas and commoninterests.

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IBM SPSS ModelerIBM SPSS Modeler is a powerful, versatile data and text analytics workbench that

helps you build accurate predictive models quickly and intuitively.

Easily visualize the data mining process and can easily access both structured (numbersand dates) and unstructured (text) from a variety of sources, such as operational databases,survey data, files, and use modeling to improve business outcomes in areas as diverse asCRM, marketing, resource planning, fraud and risk mitigation, medical research, law

enforcement and national security.

Produce deeper insight and more accurate predictions by utilizing all of data assets tocreate a complete view of your customers or constituents.

Choose from a complete range of advanced analytical functions, including state-of-the-art

algorithms, automated data preparation and rich, interactive visualization capabilities.

Deploy models, predictions and insight to decision makers and operational systems,including call center staff, customer-facing staff and websites.

Helps a better view into the future through predictive analytics.

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IBM WebSphere

IBM Web Sphere refers toa brand of software productsin the genre of enterprisesoftware known as

"application and integrationmiddleware". These softwareproducts are used by end-users to create applicationsand integrate applicationswith otherapplications.

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