KNOW YOUR MARKETWhat Tenants Say About Rental Risks

Whether you’re a tenant or a landlord, it can be di�cult to know what the other side’s thinking – so what do tenants really think about renting?

Our survey delves right in!

20%

8.2% Bungalows, cottages & studio apartments were the least common

rent a room in a shared house.

Over

A surprising

1

of people surveyed rent a terraced house

Common Rental Properties:

2Rental Agreements:

32%32%More than

of people either didn’t understand or didn’t read their tenancy agreement before they signed it. Take the time to explain it!

How Landlords Are Contacted:

3

Almost

of people rarely or never contact their landlord for major issues

2/3rds

More Than

of people contact for major issues every 6 months – or more frequently.

1/4

Rent Payments

4

of tenants say they’ve had issues paying rent on time or have missed it altogether.

16%

of tenants have been broken into in the last five years

have stayed safe!

Although over

Almost

5

Break-ins & Crime

7%

93%

6Legal Action

3% of all the tenants we surveyed have had to take legal action against their landlord.

Let’s get it to 0%!

Almost

7

How Approachable Is Your Landlord?

Almost 1/3rd of people feel their landlord is

extremely approachable

Another 35% say their landlord is approachable

for the big issues

Although 10% say they’re either not approachable

for big issues or not approachable at all!

1/3 35% 10%

How Easy Are They To Get Hold Of?

of tenants say they �nd their landlord easy to get hold of – which is great!

but almost

say that they're hard to get hold of.

8

83% 1/5th

Landlord Qualities9

48%Being upfront and honest is the most important for

of tenants

Reliability is the most important for of 1/4 all tenants surveyed

1/4

Landlord Qualities9

4%Justsay it’s vital their landlord is polite and understanding – they’d rather them be honest and reliable!

The top three are:

Upfront & honest Reliable & easy to get hold of

Quick to organise repairs

10Most Important Rental Factors

Low Rental PricesHigh EPC Rating

(Energy PerformanceCertificate)

Discounts forlonger tenancies

White goods & appliances included

Basic PropertyMaintenance

Quick responses to complaints

The most important rentalfactors for tenants are:

The least importantfactors for tenants are:

And Finally…

So it’s not all bad news!

16% 76%of tenants say they’re not happy with their landlord – half of these don’t like their property, either.

say they’re happy with both their property AND their landlord.

But a whopping

11

www.cia-landlords.co.uk

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“This data is based on 200 respondents to a survey carried out on behalf of CIA Insurance”