knowledge management lecture 1: definition, history and presence
TRANSCRIPT
1. Knowledge ManagementDefinition, History and Presence
Knowledge Management Introduction 2008 Lecture Slides
Stefan [email protected]
http://stiivi.comStiivi
Lectures were based on this book:
Kimiz Dalkir:Knowledge Management in Theory and Practice
Elsevier 2005
Definition
Knowledge Management ...
... has many definitions
business perspective
knowledge science perspective
process/technology perspective
...
... has multidisciplinary nature
... is a mix of strategies, tools and techniques
technologies
The Mix
processes
people
Business Definitionexplicit concern of business:
intellectual assetscreation, capture, organization, access and use
positive business results
collaborative and integrated approach
☛ book p. 4-5
Business Definition
Explicit (recorded)
intellectual assetstacit (personal know-how)
intellectual assets
!
time
Positive business
results
Oragnisational memory
☛ book p. 4-5
Process Perspective
leveraging collective wisdom to increase responsiveness and innovation
continuous flow of knowledge to the right people at the right time
systematic approach
Breakdown
☛ book p. 7
Data
directly observable or verifiable, a fact
Information
content that represents analyzed data
Knowledge
makes sense of our world
subjective and valuable information – validated and organized into a model
☁10º
weather forecast for forthcoming friday evening
late night skating is going to be cancelled, I need to change my plans
source: "Information as a Resource", Harlan Cleveland
Knowledge
Tacit Knowledge
difficult to articulate, put into words, text or drawings
resides within heads of knowers
Explicit Knowledge
content that has been captured in some tangible form such as words, audio recordings or images
resides on tangible concrete media
☛ book p. 7
Properties of Knowledge
Tacit Knowledge Explicit Knowledge
ability to adapt ability to copy
know-how & know-why ability to teach and train
share a visiontransmit a culture
organize, systematizetranslate vision into guidelines
☛ book p. 7
Properties of Knowledge
use of knowledge does not consume it
transferral of knowledge does not result in losing it
knowledge is abundant, but the ability to use it is scarce
much of an organization’s valuable knowledge walks out the door
?
Intellectual Capital
Competence
skills necessary to achieve a certain level of performance
Capability
strategic skills necessary to integrate and apply competencies
Technologies
tools and methods required to produce certain physical result
☛ book p. 16
what employees know and know how to do
Intellectual Assets
intellectual assets = ∑
☛ book p. 16
History
Timeline
1985
1988
1991
1994
1997
2000+
1969...
organizational learning
knowledge creating company
emergence of virtual organizations
measurement of intellectual assets
community of practice
intellectual capital as most important asset
certification of knowledge innovation standards
ArpaNet
first KM university programs
APQL benchmarking
balanced scorecard
knowledge management foundations
first CKO
proliferation of information technology
World Wide WebWiki
☛ book p. 14
Today
Why?
globalization and virtualization of business
multisite, multilingual and multicultural nature
learner organizations and corporate amnesia
problems of knowledge continuity
technological advances
knowledge availability – always available and up-to-date
☛ book p. 18