koc.ge.026 - koc corporate emergency response plan

KOC CORPORATE EMERGENCY RESPONSE PLAN

KUWAIT OIL COMPANY (K.S.C.)

KOC Corporate Emergency Response Plan KOC.GE.026

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KOC Corporate Emergency Response Plan Document Number: KOC.GE.026 Approver: (Technical)

C&MD Author: TL Fire

Approver: (Administrative)

Manager HSE Document Coordinator:

Emergency Response Coordinator

Scope: All KOC Directorates Control Tier: Tier 3

Issue Date: June 2010 Issuing Group: Security & Fire Group

Revision/Review Date:

16th September 2010 Next Review Date:

16th September 2011

Revision Status:

Revision Date

Document Approver

Document Author

Revision Details

Distribution List

To be distributed to all circular appointed personnel and all personnel concerned within the plan


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Table of Contents

SECTION 1 - Introduction ................................................................................................. 5 1.1 Purpose ............................................................................................................... 5 1.2 Scope .................................................................................................................. 5 1.3 Objectives ........................................................................................................... 5 1.4 Priority of Response ............................................................................................ 5 1.5 Classification of Emergencies (Crisis) ................................................................. 5 1.6 Cross References ................................................................................................ 6

1.6.1 Plans ............................................................................................................ 6 1.6.2 Procedures ................................................................................................... 6 1.6.3 Other Documents ......................................................................................... 6

1.7 Review and Update of Document ........................................................................ 6 SECTION 2 - Emergency Response ................................................................................. 7

2.1 General Concept ................................................................................................. 7 2.2 Emergency Site Layout (Category 1-3) ............................................................... 7 2.3 Safety/Work Zones .............................................................................................. 8 2.4 Organization Control Structure ............................................................................ 9 2.5 General Responsibilities of KOC Organizations................................................. 10

2.5.1 Asset/Facility .............................................................................................. 10 2.5.2 Emergency Control Centre ......................................................................... 10 2.5.3 On-Scene Commander .............................................................................. 10 2.5.4 Directorate (responsible for the affected asset or facility) .......................... 10 2.5.5 Security Team ............................................................................................ 11 2.5.6 Fire Team ................................................................................................... 11 2.5.7 Ambulance Team ....................................................................................... 12 2.5.8 Asset/ Directorate HSE Team..................................................................... 12 2.5.9 Incident Management Team (IMT) – Category 2 and 3 only ....................... 12 2.5.10 Crisis Management Team (CMT) – Category 2 and 3 only ......................... 12 2.5.11 Support Services ........................................................................................ 12

2.6 General Response for a KOC Production Facility .............................................. 13 2.7 Notification ........................................................................................................ 17 2.8 Authority for Access into Work/Safety Zones ..................................................... 17 2.9 Ordering an Evacuation ..................................................................................... 18 2.10 Authority for Helicopter Medical Evacuation ................................................... 18 2.11 Notification for Incidents Involving Fatalities ................................................... 18 2.12 Declaring the Classification of an Emergency ................................................ 19 2.13 Declaring the End of a Major/Disaster Emergency ......................................... 19 2.14 Communications ............................................................................................ 20 2.15 Post Incident Review ..................................................................................... 20

SECTION 3 - General Duties of Personnel ...................................................................... 21 3.1 Security Team .................................................................................................. 21

Security Team Duty Officer....................................................................................... 21 Area Team Leader Security ...................................................................................... 21 Chief Security Officer (CSO) ..................................................................................... 21

3.2 HSE Team (provided by the asset/directorate) .................................................. 22 Safety Engineer ........................................................................................................ 22 Snr Safety Officer ..................................................................................................... 22 Safety Officer............................................................................................................ 23 Industrial Hygienist ................................................................................................... 23 Snr Environmental Engineer ..................................................................................... 23 Environmental Engineer ........................................................................................... 24 Environmental Officer ............................................................................................... 24

3.3 Export & Marine Team ...................................................................................... 24


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The Shift Foreman .................................................................................................... 24 Harbour Master ........................................................................................................ 25 Team Leader Marine Operations .............................................................................. 25 Manager E&MO ........................................................................................................ 25

3.4 Incident Management Team (Category 2&3) ..................................................... 26 Manager ................................................................................................................... 26 Team Leader – (Asset/Area) .................................................................................... 26 Team Leader Fire ..................................................................................................... 26 Team Leader Maintenance ....................................................................................... 27 Team Leader HSE .................................................................................................... 27 Team Leader Security .............................................................................................. 27 Medical Officer or I/C Paramedic .............................................................................. 28 Record Keeper ......................................................................................................... 28

3.5 Crisis Management Team (Category 2&3) ......................................................... 28 C&MD ...................................................................................................................... 28 The Deputy Chairman .............................................................................................. 29 Crisis Management Team Leader (DMD) ................................................................. 29 Manager Security & Fire ........................................................................................... 29 Manager Human Resources or Team Leader Personnel Administration ................... 30 Manager Commercial Affairs or Team Leader Purchasing (I) or (II) .......................... 30 Manager Information Technology or Team Leader Communications ........................ 30 Manager Public Relations & Information or Team Leader Information ...................... 31 Manager HSE or Team Leader HSE-Systems .......................................................... 31 Manager Ahmadi Services or Team Leader Building Maintenance ........................... 31 General Counsel & Mgr Legal Affairs or TL & Snr Counsel Legal Advice ................. 32 Emergency Response Coordinator ........................................................................... 32 Record Keeper ......................................................................................................... 32

3.6 Support Services (Category 2&3) ..................................................................... 33 Manager Medical or Medical Administrator on call .................................................... 33 Team Leader Transport Operations .......................................................................... 33 Team Leader Mobile Plant Maintenance .................................................................. 34 Team Leader Central Workshop ............................................................................... 34 Team Leader Communications & Networks .............................................................. 34 Team Leader Technical System Support .................................................................. 35 Team Leader Warehouse ......................................................................................... 35 Team Leader Purchasing (I) or (II) ............................................................................ 35 Team Leader Contracts (I) or (II) .............................................................................. 36 Team Leader Building Maintenance ......................................................................... 36 Team Leader Community Services ........................................................................... 36 Team Leader Utilities ................................................................................................ 37 Team Leader Office Administration .......................................................................... 37 Team Leader Information ......................................................................................... 37 Team Leader Local Relations ................................................................................... 38 Team Leader Project Control .................................................................................... 38 Team Leader Project Support ................................................................................... 38 Team Leader Safety ................................................................................................. 39 Team Leader Health & Environment ......................................................................... 39 Team Leader Insurance ........................................................................................... 39 Team Leader Export Operations............................................................................... 40 Team Leader Inspection & Corrosion ....................................................................... 40 Team Leader Ahmadi Hospital Maintenance ............................................................ 40 Team Leader Maintenance Support and Reliability .................................................. 41

SECTION 4 - Other Emergencies ................................................................................... 42 4.1 Traffic Accidents ................................................................................................ 42


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4.2 Total Power Failure ........................................................................................... 42 4.3 Evacuation Procedure for KOC Buildings .......................................................... 43 4.4 Evacuation Guidelines for KOC Areas ............................................................... 44

4.4.1 Purpose ...................................................................................................... 44 4.4.2 Levels of Evacuation .................................................................................. 44 4.4.3 General Evacuation Responsibilities .......................................................... 45

4.5 Bomb Threats .................................................................................................... 46 4.5.1 Telephoned Bomb Threat - Response Guide ............................................ 46 4.5.2 Immediate Action Drill – All Bomb Threats.................................................. 47

4.6 Non-KOC Emergencies ..................................................................................... 48 4.6.1 Definition .................................................................................................... 48 4.6.2 Response ................................................................................................... 48 4.6.3 KNPC Emergencies ................................................................................... 48 4.6.4 Mina Al Ahmadi (KNPC) ............................................................................. 48

SECTION 5 - Emergency Preparedness ......................................................................... 49 5.1 Directorate Responsibility .................................................................................. 49 5.2 Readiness ......................................................................................................... 49 5.3 Exercises ........................................................................................................... 49

5.3.1 Exercise Types ........................................................................................... 50 5.3.2 Exercise Schedule ...................................................................................... 51 5.3.3 Exercise Performance Measurement.......................................................... 51 5.3.4 Exercise Request and Notification Procedure ............................................. 51

Appendix 1 - Abbreviations ................................................................................................. 52 Appendix 2 – Classification of Emergencies (Crisis) ........................................................... 53 Appendix 3 – Safe Limits for Hydrocarbon Vapours ............................................................ 55 Appendix 4 - HAZARD RESPONSE GUIDE FOR EMPLOYEES ........................................ 57


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SECTION 1 - Introduction

1.1 Purpose

This purpose of this plan is to provide all-hazards emergency response guidance for KOC first responders, management, facilities, groups, and company directorates. This plan is also the foundation or link for the subsequent implementation of site or threat specific plans or procedures listed under paragraph 1.6.

1.2 Scope

This plan applies to emergencies within KOC controlled areas, and medical emergencies in Ahmadi Township. The state fire and police services will respond to emergencies affecting KOC facilities and infrastructure that are outside KOC controlled areas, including oil rigs/wells and Ahmadi Township. If required, KOC will provide support to state fire and police when KOC resources are at risk.

1.3 Objectives

To minimize the consequences of an emergency affecting people, the environment, KOC property and its business.

Reduce to a minimum any loss of production and/or export of natural resources and restore normality as soon as possible.

Establish an effective incident management system for the control of an emergency, with clearly defined roles and responsibilities.

1.4 Priority of Response

Human life.

Environment.

Protection of Facilities.

Business Continuity, Reputation and Recovery.

1.5 Classification of Emergencies (Crisis)

Emergencies are classified according to one of the following four levels: Category 0 (Minor)

Small incidents that can be effectively dealt with by personnel on site. A Duty Fire officer will confirm incident is over and the site is safe.

Category 1 (Serious)

Incidents that are resolved by KOC first responder resources (fire team, ambulance, HSE, security)

Category 2 (Major)

Significant incidents that require additional management by an incident management team and the KOC Crisis Management Team

Category 3 (Disaster)

As per Cat 2 above, with additional oversight by KPC and National Authorities.

Appendix 2 provides a complete description of the four levels of classification, including the classification of emergencies by the type of hazard (threat).


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1.6 Cross References

The following documents should be referenced for information not included in this plan:

1.6.1 Plans

a. KOC Crisis Management Plan, KOC.GE.025 b. KOC Marine Oil Spill Combating Action Plan c. KOC Consumer Networks Pipeline Emergency Response Plan d. KOC Well Control Emergency Response Plan

1.6.2 Procedures

a. KOC Inland Oil Spill Contingency Procedure, KOC.GE.022 b. KOC Chemical Spill Clean-up Procedure, KOC.EV.005 c. KOC Hydrogen Sulphide, KOC.HE.001 d. Transportation, Storage and Handling of Hazardous Materials, KOC.EV.007 e. Waste Management Procedure, KOC.EV.008 f. HSE Incident Reporting Procedure, KOC.GE.007 g. HSE Incident Investigation & Corrective Action Procedure, KOC.GE.008 h. KOC Security Standard Operating Procedure No 2 – Major Incidents

1.6.3 Other Documents

a. H2S Management Program b. KOC Emergency Contact List c. KOC Emergency Response Exercise Performance Measurement System. d. The Emergency Response Guidebook (ERG), http://wwwapps.tc.gc.ca/saf-sec-sur/3/erg-

gmu/erg/ergmenu.aspx

1.7 Review and Update of Document

This plan must be reviewed and updated annually in accordance with HSEMS Document Control procedure KOC.GE.013. In addition the following changes will require an immediate updating of the plan:

An organizational change in the Company that impacts on the emergency response plan, or alternatively could be at risk from an emergency event at the facility.

Significant deficiencies identified in the Emergency Response Plan as the result of exercises, drills or response to real events.

http://wwwapps.tc.gc.ca/saf-sec-sur/3/erg-gmu/erg/ergmenu.aspx



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SECTION 2 - Emergency Response

2.1 General Concept

To help ensure an efficient and timely amount of resources and management oversight are brought to bear upon an emergency, the KOC response will be scaled according to the classification of the incident. Minor incidents will be generally resolved by the facility itself. In the event of a category 1-3 incident, the affected facility will isolate the hazard, security will cordon off the area and warn people, the fire team will initiate fire fighting or other mitigation measures, the ambulance team will evacuate casualties, and HSE will advise on health, safety, and environmental protection measures. Serious Incidents (category 1) will be coordinated by the On-Scene Commander. Major incidents (category 2) will be managed by the KOC Crisis Management Team supported by an on-site Incident Management Team. Support service teams will also establish control centers and standby to provide support. Disaster incidents (category 3) will involve additional oversight by KPC and State authorities.

2.2 Emergency Site Layout (Category 1-3)

IsolationZone

WindDirection

Emergency Awareness Zone

Incident Management Team (staging area)Category 2&3

Casualty Collection Pt

Crisis Management Team (Ahmadi)Category 2&3

HSE

Controlled Safe Zone

Road

Staging Area


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2.3 Safety/Work Zones

Isolation Zone (Hot Zone)

Emergency Awareness Zone (Warm Zone)

Controlled Safe Zone (Cold Zone)

Function Restricted danger area limited to personnel with appropriate PPE. Will extend downwind depending on the level of vapor hazard.

Safeguard between the isolation (hot zone) and safe area (cold zone) where a response may be required if the hazard expands beyond the isolation zone.

Secure safe area for responders ( EAZ + min of 100 meters)

H2S1 >10 ppm 1 to 10 ppm <1 ppm

O2 <19.5% 19.5% - 20.5% 20.5%

LFL/LEL >20% 10-20% <10%

Noise dB >85 80-85 < 80 Radiant Heat >2 KW/m

2 1.58 to 2 KW/m

2 <1.58 KW/m

2

Initial Distance (until decided by FO & HSE)

800 m (In case of a potential

explosion or boil-over2)

1200 m (1.5 x isolation zone

4)

1300 m

Minimum Distance

25 m 50 m 150 m

Zones Decided by

On-scene commander in coordination with HSE

On-scene commander or HSE in coordination with security

On scene commander or HSE in coordination with security

Location for Close-in fire fighting

Ground fire suppression

Hazard suppression operations

Firefighting personnel operating hose lines, monitors, etc.

Water monitor sheds, monitors and hoses

Final staging area for all hazard control equipment

Hazardous materials decontamination

3

Incident Management Unit

Crude oil or non-hazardous material decontamination

3

Staging Area for:

Emergency/safety personnel

Ambulance

Water storage tanks

Vacuum trucks

Firefighting pumps

Hazard control equipment

Personnel Restrictions

Highly restricted area; access controlled by fire team.

Admittance requires approval of the On Scene Commander.

Access controlled by security

Admittance limited to first responders, and as authorized by the on-scene commander, senior HSE representative or the IMT.

Access controlled by security

Admittance limited to first responders, personnel with emergency passes, and as authorized by the on-scene commander, senior HSE representative or the IMT.

PPE Required (as applicable to the threat)

As per EAZ (warm) zone

Fire retardant clothing and gear.

Self contained breathing apparatus (SCBA) including containerized cascade system.

Hard hat, steel toed boots, eye protection, ear protection, coveralls.

O2, LEL and toxic gas detector (multi gas detector)

Personal gas detector

Hand portable radio

Escape mask or SCBA

PPE clothing recommended

Notes: 1. See also Appendix 3 – Safe Limits for Hydrocarbon Vapours. 2.The Emergency Response Guidebook (ERG), used in North America, provides safe distance guidelines for

chemical hazards. http://wwwapps.tc.gc.ca/saf-sec-sur/3/erg-gmu/erg/ergmenu.aspx . 3. The On scene commander will determine the isolation zone and location for decontamination based on the nature of the hazard, safety, and available resources. 4. Canadian Association of Petroleum Producers, Companion Planning Guide to Energy Resources Conservation Board (ERCB) Directive 71, Government of Alberta, Canada.



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2.4 Organization Control Structure

Up to three tiers of management control may be established to coordinate the response to an incident as described in the diagram below:

D.M.D.

E.R.CMngr

Security & Fire

Mngr Human

Resources

Mngr H.S.E.

Mngr Ahmadi Services

MngrCommercial

Affairs

MngrIT

Mngr Legal

Mgr Pr & Info.

Record Keeper

Crisis Management TeamCat 2 & 3 Incidents

Incident Management TeamCat 2 & 3 Incidents

First RespondersCat 1, 2 & 3

Support Services

Emergency Control Centre Ahmadi

FacilitySite

Security HSE Ambulance

On Scene Commander

Fire

Manager

TL (Asset/Area) TL Fire TL Security TL HSE

TL Maintenance

Medical Officer

Record Keeper

Communications

TeamState

Responders

Notes: On-Scene Commander. The senior employee present of the facility will assume the duties of the on-scene commander until the arrival of the senior officer of the emergency response organization responsible for mitigating the hazard, usually the fire officer. Incident Management Team (IMT). The senior team leader present will assume the duties of the Incident Management Team Leader until the arrival of the Manager of the asset or facility, Team Leader Fire or Team Leader of the asset or facility. Until the arrival of the Incident Management Unit on site, The IMT shall use any suitable & safe location (such as a vehicle or a building) with any means of communication as a temporary headquarters. Crisis Management Centre (CMC). The Manager Security and Fire will assume the duties of the Crisis Management Team Leader until the arrival of the DMD of the asset or facility.


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2.5 General Responsibilities of KOC Organizations

The roles and responsibilities of the organizations described in this section should present an effective and timely response for emergencies in KOC. However; there is always the possibility that an organization may be unable to provide the resources or personnel at the time of an incident, which could detract from the overall response effort. Consequently, all KOC organizations are required to respond immediately to any additional requests for assistance made by either the Emergency Control Centre or the Crisis Management Team.

2.5.1 Asset/Facility

Notify KOC Emergency Control Centre (ECC – Tel: 160)

As required, evacuate personnel from the asset/facility to an upwind assembly or safe area (a minimum of 50 meters from the incident site). If there is the potential of a boiling liquid expanding vapor explosion (BLEVE) or if an oil tank is involved in a fire (potential boil over), evacuate to a minimum of 800 meters in all directions. The fire officer and HSE staff will determine the safe distances.

In accordance with established site specific emergency response action plans, implement measures (operating procedures) to minimize the health, economic and environmental consequences of the incident.

Coordinate and control facility activities until arrival of first responders

2.5.2 Emergency Control Centre

Notify appropriate response personnel and organizations in accordance with the KOC Emergency Contact List.

Ensure that the appropriate organizations have responded to an incident or have coordinated alternate/additional support as required.

Provide coordination support to the response organization

2.5.3 On-Scene Commander

Defined as the senior officer of the emergency response organization (fire, police, ambulance, or port captain) that has primary responsibility for dealing with the hazard in question. For most incidents in KOC, this will usually be the Fire Officer.

Responsible for correcting the emergency as promptly as possible without unacceptable risk to those in or near the affected area. He coordinates and provides guidance to all on-scene resources in the affected area.

In the event of a category 2 or 3 incident, the on-scene commander reports to the Incident Management Team Leader.

2.5.4 Directorate (responsible for the affected asset or facility)

Provide an HSE Team for category 1-3 incidents to oversee health, safety, environmental, and clean-up response procedures. If the incident involves a toxic/flammable gas, this team is to include a minimum of 2 authorized gas testers.

Responsible for the corporate (crisis) and incident management of category 2 and 3 incidents affecting its area or facilities.

o Provide the DMD (Crisis Management Team Leader) for the Crisis Management Team.

o Provide the Manager (Incident Management Team Leader), Team Leader of the asset/area, Team Leader HSE, and the Team Leader Maintenance for the Incident Management Team.


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Rigless Operations. o The Incident management for any well control situation on producing

wells shall be handed over to the Development Drilling Manager by the Asset Manager/Well Surveillance Manager.

Post Incident: o Initiate HSE Incident Report in HSE Live in accordance with HSE

Incident Reporting Procedure (KOC.GE.007) o Initiate HSE investigation in accordance with HSE Investigation and

Corrective Action Procedure (KOC.GE.008)

2.5.5 Security Team

Coordinate all security matters and liaise with the Vital & Oil Installation Protection Department (V&OIPD) and State security authorities.

Coordinate access of emergency response vehicles and personnel through gates controlled by V&OIPD.

If there is no direction from an on-scene commander or HSE, establish an initial inner safety perimeter (cordon) a minimum of 1200 meters from the incident to mark the perimeter of the emergency awareness zone. This perimeter marks the required measure of safety, in case of a potential explosion or boil-over.

If there is no direction from an on-scene commander or HSE, establish an initial outer security perimeter (cordon) a minimum of 1300 meters from the incident (a minimum of 100 meters from the inner perimeter) to mark the perimeter of the controlled safe zone.

Adjust the boundaries of the inner and outer perimeters as directed by the on-scene commander or HSE.

Security will permit access past the inner or outer perimeters only to those personnel and resources who have a duty or technical requirement to be in attendance, as authorized by either the on-scene commander, HSE or the Incident Management Team (IMT).

Facilitate access and egress for emergency marked vehicles and staff (pass not required).

Identify staging area(s) in the controlled safe zone for incoming emergency response vehicles and heavy equipment (coordinate with HSE and fire).

2.5.6 Fire Team

Carry out fire fighting, rescue, decontamination and any other operation to minimize the health, environmental and economic (damage) consequences of an incident.

In coordination with the asset owner, HSE, and security, identify the safety/work zones around the incident.

As required, coordinate the response of first responders.

Move the Incident Management Unit (IMU) to a safe area outside the inner perimeter. Based on safety considerations TL HSE will finalize the location of the IMU. The staging area for incoming resources will be in a safe area in the vicinity of the IMU.

Once the emergency is over, make sure the incident site is safe.

Provide advice for preventive measures to prevent similar incident from reoccurring.


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2.5.7 Ambulance Team

As a minimum, provide an ambulance with 2 paramedics at the incident site and remain on standby in the safe zone until given further instructions or relieved by the Fire Officer in charge.

Request additional resources depending on the casualty level/triage.

Stabilize and evacuate injured personnel from the incident area.

Coordinate the response of first responders evacuating and treating mass casualties.

2.5.8 Asset/ Directorate HSE Team

Oversee health, safety, environmental, and clean-up response procedures.

As required, measure toxic/flammable gas, noise, and heat levels.

In coordination with the on-scene commander and security, identify the perimeters for the emergency awareness and controlled safe zones.

Authorize entry into the Controlled Safe and Emergency Awareness Zones.

Identify injured personnel and obtain statements from witnesses (for subsequent investigation).

Ensure that appropriate clean-up and waste management practices are adhered to in accordance with accepted procedures/ law.

2.5.9 Incident Management Team (IMT) – Category 2 and 3 only

Coordinate support to the on-scene commander.

Authorize and coordinate movement of resources from the staging (safe) area to the incident site (On-Scene Commander)

Assess and mitigate the consequences of the incident on area oil production.

2.5.10 Crisis Management Team (CMT) – Category 2 and 3 only

Coordinate KOC support to the IMT

Assess and mitigate the corporate impact of the incident on KOC oil operations.

Implement appropriate communication strategy to gain media and public support for KOC‟s response/ handling of the incident.

2.5.11 Support Services

Provide KOC specialty capabilities that contribute to minimize the consequences of the incident. Detailed responsibilities are described under section 3.6.


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2.6 General Response for a KOC Production Facility

Described in the table below is the general response procedure for incidents at KOC production facilities. In addition, each KOC facility is responsible for its own unique emergency procedures in accordance with their site specific Emergency Response Action Plan (ERAP).

# Action Responsibility Procedure

1 Immediate Action

Person (s) observing incident

Minor incidents to be dealt with promptly using local equipment. Inform the Main Control Room

Category 1-3 Incidents

Activate nearest alarm point

Report incident to Main Control Room.

If it is safe, remove any injured personnel to a safe area (only if in danger) and carry out first aid .

Evacuate area and move to assembly point (upwind) for head count to ensure everyone is safe.

In case of hydrocarbon leak (gas or oil)

Stay upwind of the leak (Check windsock)

Stop any HOT work, vehicles, or other devices in the area that could create a spark and ignite the fuel

If practical, close the feed from upstream In case of H2S leak

Evacuate the area immediately, upwind and uphill.

If available, use the breathing apparatus, or the escape mask to evacuate to a safe area.

If there is an H2S casualty, rescue immediately and move to a safe (open) area with fresh air (only if you are safe and secure yourself).

2 Initiate Alarm

Facility Control Room

Assess the emergency (category and shutdown level).

Activate the alarm (category 1-3 incidents) to evacuate facility personnel

Report all incidents to the Emergency Control Centre (ECC) - Ahmadi, telephone number – 160, as per para 2.7.

Notify ECC (160) of installations downwind

Provide situation report to area supervisor

3 Notification ECC ECC Ahmadi Telephone Exchange Radio Station Security Control Room

Contact local fire, ambulance, security and other resources necessary to respond to the incident as per the KOC Emergency Contact List.

In the case of a Category 2 or 3 incident:

As directed by the Emergency Response Coordinator, Snr. Fire Officer or Team Leader Fire, request additional resources, such as, State Fire Brigade, Military Fire Dept., National Guards Fire Dept. & KPC Companies Fire Teams.

Contact personnel in accordance with KOC Emergency Contact List (Major Incident)

Contact personnel by means of SMS message, as per the KOC Emergency Contact List, (Major incident) Contact:

The Security Team Duty Shift Officer

Contact & Dispatch Mobile Units

Main Gate Houses on asset.


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4 Isolate source and contain the incident

Facility Control Room Outside Operators

As required, activate the appropriate emergency shutdown (ESD) level (level 1 to 4) for process isolation.

Initiate and direct shutdown activities by outside operators as per process specific response procedures.

As required, call electrical engineer/technician to isolate the appropriate electrical sub-station.

As required, call well service men to close –in the wellheads

In the event of a chemical spill, consult Material Safety Data Sheets (MSDS)

Provide situation report to supervisor

As requested, provide situation report to incident management team (IMT) (Category 2 and 3 incidents) .

In case of fire:

Fight small fires if it is practical and safe but do not put yourself or others at risk . Leave large fires to the Fire Team.

Turn off any fans or blowers

Remove/isolate sealed containers and flammable objects

If possible provide water cooling to nearby flammable materials, buildings, or equipment.

Activate deluge systems (water cooling systems)

Prepare fire fighting equipment for fire team (i.e. rig fire hoses, activate fire pumps, etc)

Open the safest and nearest gate to the involved location.

Account for all personnel on site (in upwind assembly areas).

Meet with the fire officer and provide situation report

Guide the fire team to the hazard site

Coordinate support to the fire team Note: Fire-fighting, isolation procedure and other actions to control the incident will be under the direction of an outside operator or the senior employee present until the arrival of a fire officer .

5 Establish Inner and Outer Security Perimeters (cordons)

Security

Establish initial inner security perimeter (minimum 1200 meters radius until the Emergency Awareness Zone has been identified by fire and or HSE).

Establish initial outer security perimeter (minimum 1300 meters radius until the Controlled Safe Zone has been identified by HSE).

Identify staging area(s) outside the Emergency Awareness Zone for incoming emergency response vehicles and heavy equipment (coordinate with HSE and fire).

Facilitate entry and exit of emergency vehicles and staff


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6 Situation/ risk assessment

Fire Officer Determine nature of hazard (size & substance)

Determine/declare incident classification

Is there a potential gas cloud and therefore an explosion or health risk?

Is there a potential explosion (i.e. BLEVE) or boil over?

Identify isolation and emergency awareness zones in coordination with HSE and security.

Should people be evacuated out of the area (Emergency Awareness Zone)?

Determine strategy

Identify and request resources In the event of a Minor Incident

Make sure the incident is over.

Make sure the incident location is safe.

Provide further preventive measures to prevent such incidents from re-occurring in liaison with the assets owner, safety officer or safety engineer.

7 Monitor HSE environment

HSE As required, measure and monitor toxic/flammable gas, noise and heat levels.

Coordinate with fire and security the location of the isolation and emergency awareness zones

Provide EOD clearance and assistance as required

Ensure that any devices, instruments or machines that create hazards are turned off and no ignition sources are present in the vicinity of the spill/flammable substance

Identify injured personnel and obtain statements from witnesses (for subsequent investigation)

Advise on-site staff and response personnel on appropriate safety measures, and safe areas.

In case of H2S leak

Action KOC HSEMS procedure - Hydrogen Sulphide KOC.HE.001

8 Control the incident

Fire Team Maintenance Engineer/ Supervisor

Transport Operation

Carry out fire fighting (hazard suppression), rescue, decontamination and any other operation to contain and control the incident

Coordinate the activities of all first responders.

If required, mobilize Containerized Breathing Air System In case of well head (in operation) emergency

Action KOC Well Control Emergency Response Plan In case of oil spill

Action KOC Inland Oil Spill Contingency Procedure In case of chemical spill

If required, deploy HAZMAT unit.

Action KOC Chemical Spill Clean-up Procedure In case of H2S leak

Action KOC HSEMS procedure - Hydrogen Sulphide KOC.HE.001

Report to incident site

Coordinate support required from Maintenance and their contractors (staff & equipment)

Provide assistance and support to control the incident

Action the relevant plan as noted above

Provide water tankers for fire-fighting support

As required, dispatch vacuum tankers to reclaim spilled oil.


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(Heavy Section)

Provide re-fuelling, fresh & brackish water, via road tankers.

Provide transport related equipment as requested by the CMC.

Provide electrical power generators as requested

Provides two vehicles 4X4 with drivers, one at the CMC, and

one at the IMU. Provide any other equipment as requested (Dozers, cranes,

loaders…etc)

9 Evacuate injured personnel

Ambulance

Provide a minimum of one fully equipped ambulance and two paramedics at the incident scene

Establish a casualty collection point. Do NOT enter isolation zone.

If needed, request additional resources (ambulances, medical team, physician)

Stabilize and evacuate injured personnel

10 Manage consequence s to incident site (Cat 2 or 3 incidents)

Incident Management Team (IMT)

Radio Station

Establish and operate from Incident Management Unit (IMU) in safe area

Establish control of the facility/site Coordinate movement of resources from the staging area to

the incident site

Coordinate support to the on-scene commander (fire officer)

Minimize the incident consequences to site/facility operations

Team Leader Communications & Networks will dispatch a Technician to the IMT with emergency communications kits for immediate installation in the IMU or any other location as outlined in the Communications & Network Team Emergency Handling Procedure - Radio Room.

11 Manage consequences to KOC business (Cat 2 or 3 incidents )

Crisis Management Team

Operate from Crisis Management Centre in KOC Main Building

Coordinate KOC support to the IMT

Minimize the incident consequences to KOC business


12 Remove the hazard (ie.oil/fuel/ chemical) and restore the area

Area Supervisor Transport Operation HSE

In case of oil spill

Action KOC Inland Oil Spill Contingency Procedure In case of chemical spill

Action KOC Chemical Spill Clean-up Procedure

As required, provide vacuum tankers to reclaim spilled oil

Ensure that appropriate clean-up and waste management practices are adhered to in accordance with accepted procedures/ law

13 Post Incident

Area Supervisor

Initiate HSE Incident Report in HSE Live in accordance with HSE Incident Reporting Procedure, KOC.GE.007.

Initiate HSE investigation in accordance with HSE Investigation and Corrective Action Procedure, KOC.GE.008


Page 17 of 67

2.7 Notification

All incidents, no matter how small, will be reported to the Emergency Control Centre (ECC)

Tel Mobile Radio

160 97299100

KOC-FIRE EMERGENCY MEDICAL ACC CONT

The following information is to be provided:

Identification of reporter

the location

brief description of the incident

wind direction (for airborne threats)

number of injured

help required

The ECC, the Ahmadi Telephone Exchange, and Radio Station are responsible for notifying relevant personnel/ organizations in accordance with the KOC Emergency Contact List (maintained by the ECC). Organizations are generally responsible for notifying their personnel. Call-out lists for individuals are provided in the responsibilities of the various staff described in this document.

2.8 Authority for Access into Work/Safety Zones

a. Controlled Safe Zone. Access controlled by outer perimeter manned by security. Entry past the outer perimeter is restricted to:

Emergency response personnel and marked emergency vehicles.

Personnel with emergency passes

Personnel and vehicles authorized by the on-scene commander, senior HSE representative or the IMT. Sample emergency pass:

Note: All approved personnel (less first responders) must sign in at the Incident Management Unit.


Page 18 of 67

b. Emergency Awareness Zone. Access controlled by inner perimeter manned by security. Entry past the inner perimeter is restricted to:

Emergency response personnel and marked emergency vehicles.

Personnel and vehicles authorized by the on-scene commander, senior HSE representative or the IMT.

c. Isolation Zone. Access is controlled by the fire team. Entry is restricted to:

Personnel and vehicles authorized by the on-scene commander.

2.9 Ordering an Evacuation

Regardless of the emergency category, an immediate evacuation shall be conducted if life might be threatened. The evacuation shall be ordered by: Crude Oil & Gas Production facilities : Shift Controller or Operator 1. Export Operations : Shift Supervisor or Operator 1. Marine Operations : Harbour Master Drilling Operations & Exploration : Rig Supervisor (Company Man) Any other equivalent post for other Groups Note: once an evacuation is conducted, no one shall be allowed to enter the premises until the Fire Officer declares the area safe.

2.10 Authority for Helicopter Medical Evacuation

In situations where evacuation of a casualty by ambulance is not timely or effective, evacuation by helicopter may be authorized by one of the following:


Team Leader Fire

Manager (Security and Fire) Requests must be submitted through the ECC (160).

2.11 Notification for Incidents Involving Fatalities

The ECC must be informed of any incident that results in a fatality of a company employee, contractor or visitor. The ECC shall notify relevant authorities. Manager Security and Fire shall inform DMD (TS) and Manager Human Resources. DMD(TS) shall inform the C&MD. Also the ECC shall send an SMS to all concerned. In addition, the following will also be contacted in respect to each type of fatality: KOC Employee: Manager Human Resources shall inform concerned Human Resources team leader for their further action. Contractor Employee: The HSE Team Leader shall inform the concerned TL of the controlling team of the contractor. Visitor: Manager Public Relations & Information shall be informed for their further action.


Page 19 of 67

2.12 Declaring the Classification of an Emergency

Minor Due to their nature, minor incidents are not “declared”. They are simply treated and recorded as such based on the information provided by the caller reporting the incident. Category 1 – Serious A serious incident is declared by the on scene commander (normally the Snr. Fire Officer or Fire Officer) at the site of the incident. Note: Similar to minor incidents, serious incidents may not always be “declared”. They may be simply treated and recorded as such based on the response required by the on scene commander. Category 2 - Major

A major incident must be declared by Team Leader Fire or his deputy (Snr. Fire Officer or Fire Officer). If none of them has arrived at the incident location, then one of the following will immediately declare the major incident through the Emergency Control Centre, tel. 160: Crude Oil & Gas Production facilities : Shift Controller or higher. Export Operations : Shift Supervisor or higher. Marine Operations : Harbour Master or higher. Drilling Operations & Exploration : Rig Supervisor or higher. Any other equivalent post for other Groups However, TL Fire or Snr. Fire Officers have the authority to supersede the decision of declaring or non-declaring a Major Incident. The official in charge of fire fighting, controlling the incident, shall liaise with the Snr. Employee present from the asset owner Category 3 - Disaster A disaster incident can be declared by the Crisis Management Team Leader (DMD ) following the declaration of a category 2 incident or it can be called immediately by the Team Leader Fire or his deputy (Snr. Fire Officer or Fire Officer). However, the Crisis Management Team Leader (DMD ) has the authority to supersede the decision of declaring or non-declaring a Disaster Incident.

2.13 Declaring the End of a Major/Disaster Emergency

The Crisis Management Team Leader in liaison with Incident Management Team Leader and the On Scene Commander shall be responsible for declaring the end of the activities controlling the incident.

The Emergency Control Centre, the Ahmadi Telephone Exchange, Security Control Room, radio station, building maintenance, and other support services will call back all those informed by them to notify the end of Major/Disaster Incident.


Page 20 of 67

The radio station will announce the end of Major/Disaster Incident on all radio channels and SMS.

2.14 Communications

All communications shall be through mobile radio. Mobile phones should only be used if a failure occurs to the Radio Station. A radio-equipped ambulance will maintain communication with the Ahmadi Hospital. All communications shall be time logged by the Crisis Management Centre (CMC), IMU, Emergency Control Centre - Ahmadi, Telephone Exchange and other support

services. If damage or failure occurs at the Ahmadi Telephone Exchange, the Emergency Control Centre is to be informed immediately to coordinate or carry out the call out list of the telephone exchange. In the event of a major or disaster incident:

the KOC radio channel EMERGENCY shall be used for inter-department communications. The Communications and Network Team monitors and coordinates communications on this channel.

Departmental communications will continue through the regular radio channels.

Communications links shall be established between the Incident Management Team and the Crisis Management Team.

2.15 Post Incident Review

Following the end of any Category 2 or 3 incident, there shall be at the earliest opportunity a full investigation into the cause of the incident according to HSEMS Procedure KOC GE.008 & “Incident Investigation and Corrective Action Procedure”.


Page 21 of 67

SECTION 3 - General Duties of Personnel The individual duties are formatted so that they can be removed, laminated and carried on the individual.

3.1 Security Team

CARD FRONT CARD BACK

Emergency Duties

Security Team Duty Officer

Emergency Response Coordination Unit

Initiate security team call-out

As required, dispatch security personnel, vehicles, and other resources to the incident site

Maintain incident log

As required, liaise with fire team to arrange an escort for the incident management unit to the incident site.

Emergency Numbers

Fire/Security/Ambulance: 160

Crisis Management Centre: 66666/68666/68777/

67474/64333/23984949/25391449. Fax: 23985052.

Ahmadi Telephone Exchange:23982823/23984177

Call – Out List

Asset Security Control Centre

V&IOPD Operations

The Area Chief Security Officer

Area Team Leader Security

Manager Security & Fire (if advised by TL Security)

Emergency Duties

Area Team Leader Security

Shall report to the incident site

Ensures only authorized personnel enter incident location

Shall liaise with CSO on security matters

Review security requirements and request additional assistance as required.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Emergency Duties

Chief Security Officer (CSO)

Shall report to the incident site

As appropriate, set up an inner and outer cordon and coordinate with the site and TL Security access to the incident location.

Shall liaise with V&OIPD and other Ministry of interior officials for security issues of incident site as required

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Page 22 of 67

3.2 HSE Team (provided by the asset/directorate)


Emergency Responsibilities

Snr. Safety Engineer

On notification of an incident, monitors HSE radio channel and progress of the incident.

Responsible for assessing the HSE situation and communicating findings to TL HSE and the on-scene commander.

Instructs Snr. Safety Officer to carry out gas testing as required.

Instructs Snr. Safety Officer of the area to advise on EOD clearance, as required.

Provides technical assistance to TL HSE on strategies to prevent further damage to property and injury to personnel.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Safety Engineer

Snr Safety Officer


Safety Engineer


Responsible for assessing the HSE situation and communicating findings to Snr Safety Engineer

Provides technical assistance to Snr Safety Engineer on strategies to prevent further damage to property and injury to personnel.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Snr Safety Officer


Coordinates with Snr. Safety Engineer

Conducts gas testing as needed.

Coordinates with fire and security, the perimeters for the isolation, emergency awareness, and controlled safe zones.

Ensures that any devices, instruments or machines that create hazards are turned off and no ignition sources are present in the vicinity of the spill / flammable substance.

Advises on EOD clearance, if required.

Obtains statements from witnesses when convenient to do so.

.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Safety Officer(s)


Page 23 of 67


Safety Officer


Acts in accordance with instructions given by Snr. Safety Officers

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Industrial Hygienist


Coordinates with Snr. Safety Engineer

Conducts gas/noise/heat testing as needed.

Obtains identities and statements of the casualties.

Tracks the status of the injured personnel in liaison with first aider or medical staff

Provides technical assistance to TL HSE on strategies to prevent further damage to property and injury to personnel.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Snr.Industrial Hygiene Officer

Industrial Hygiene Officer

Emergency Responsibilities - Major Incident

Snr Environmental Engineer


Coordinates with TL HSE

Estimates size of the spill and the environmental impact

Provides advice on spill containment, recovery and disposal measures.

Provides advice on compliance issues to environmental legislation, EIA requirements, and environment regulatory reporting issues

Ensures that clean-up and waste management practices are adhered to as per accepted protocols and the law.

Ascertain the need of external agencies for advice on environmental issues.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Environmental Engineer


Page 24 of 67




Coordinates with Snr Environmental Engineer






Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Environmental Officer


Coordinates with Snr Environmental Engineer






Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

3.3 Export & Marine Team


Emergency Duties

The Shift Foreman

Coordinate local activities to control the incident and support the fire team

In case of marine oil spill

Initiate KOC Marine Oil Spill Combating Action Plan

In case of chemical spill

Action KOC Chemical Spill Clean-up Procedure

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Harbour Master

On-call engineer

Crude Oil Control Centre (COCC)


Page 25 of 67

Emergency Duties

Harbour Master

As requested, dispatches Oil Spill craft & equipment

Maintains the port operations

Follows up all events with the On Scene Commander

Ensures that the TA (PO) maintains a logbook for all events of the incident.

Maintains the Oil Spill /accident surveyor report of all days throughout the cleaning up operations.

Maintains the Oil Spill standby hand set radios in ready and operational conditions

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

TL Marine Services

TL Export Services

TL Marine Operations

TL HSE (E&MO) Informs the on Duty Government Surveyor

Emergency Duties

Team Leader Marine Operations

Initiates Marine Oil Spill Contingency Plan through the Port Captain

Liaise with TLMS to activate the “On-shore Support Unit”

Reports to the M (E&MO) and keeps him updated.

Assesses the size and extent of the oil spill, prevailing and predicted weather

Assesses the situation to ensure adequate health, safety and security of personnel and assets

Any environmental impact the oil spill is likely to have, and use any means under his control to mitigate them

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List Manager E&MO

Port Captain

KNPC – ECCC for spills originating from KNPC Facilities or affecting them.

KPA – Shuaiba Commercial Port for spills originating from that port or affecting it

EPA for information only

MINATANK (KOTC) to be informed if required

Oil Spill Coordinator (KPC) and OSRL (UK) to determine the predicted path of the oil spill and the extent to which it is likely to affect the coast line.

KPC – IMT (through the M (E&M))

Government Surveyor – if requested by the HM

Emergency Duties

Manager E&MO

Continuously keep in touch with the TLMO, to keep assessing the situation.

Liaise with EPA, in case activation of Kuwait National Oil Spill Contingency Plan is required

Liaise with RECSO Members in case their assistance is required

Secure the necessary funds for urgent expenditure.

Coordinate press releases through the Public Relations Group

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Manager PR&I

EAMD (S&E)


Page 26 of 67

3.4 Incident Management Team (Category 2&3)



Manager

Assumes general control over incident site operations. (Shall be named “IMT Leader”)

Coordinates operations with other facilities in the area or other assets.

Responsible to the Crisis Management Team Leader (DMD) and maintains communications with the CMC.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Cat 1-3 - Call DMD


Team Leader – (Asset/Area)

Responsible to the Manager

Coordinates shutdown of equipment, re-routing of oil or gas and placing the plant in

the safest condition to limit damage. Coordinates with TL Maintenance movement

of assets from staging area to incident site

Nominates experienced and trained company personnel to keep records at the IMU on a 24-hour basis (Grade 14 or above).

Assists in the co-ordination of catering distribution at site.

First relief for the IMT Leader

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Inform Team Leader Maintenance and implement team call-out procedure.

Cat 0. Inform Team Leader (I&C), if required

Cat1-3. Call Manager PR&I or TL Information


Team Leader Fire

Liaise with FO and HSE on Isolation Zone.

Liaise with TL HSE on Emergency Awareness Zone.

Coordinates support to the fire team for firefighting & rescue operations.

Coordinates with Directors of State Fire, Military Fire, Civil Defense, National Guards Fire and sister Oil Companies Fire Teams.

Second relief for the IMT Leader.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Page 27 of 67


Team Leader Maintenance

Make arrangements to assist with maintenance of water supplies.

Be prepared to maintain power supplies (including lighting facilities) and make arrangements for any major feeder switching.

Be prepared to carry out any emergency repair as requested by IMT.

Alerts service contractor(s) to be on standby with the necessary manpower.

Request and coordinate catering for the personnel at the IMU and incident site.

Mobilize and coordinate deployment of manpower, equipment , and materials.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader HSE

Support & advise the IMT on HSE issues, including the emergency site layout.

Communicate with Manager HSE at the CMC for HSE issues and reports.

Determine the safe location of the IMU and staging area in the controlled safe zone.

Authorizes access and movement into the Controlled Safe Zone and Emergency Awareness Zone.

Maintain a record of personnel in the zones

Obtains the identity and statements from witnesses, and injured personnel in liaison with first aider or medical staff.

Provides EOD clearance and assistance

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Sr Safety Engineer


Industrial Hygienist


Team Leader Security

Assumes control of security operations

Directs enforcement of the emergency site layout

Coordinate access of emergency response vehicles and personnel through gates controlled by Vital & Oil Installation Protection Dep (V&OIPD).

Obtain and issue passes for entry into the Controlled Safe and Emergency Awareness Zones.

Directs security personnel to control access to the incident area, or requests re-enforcement from V&OIPD to provide personnel for security at site as requested by IMT and the CMC.

Liaise with IMT Leader for any requirements on security issues of the incident.

Advise Manager (Security & Fire) on all security matters.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Page 28 of 67


Medical Officer or I/C Paramedic

In the event of multiple/mass casualties reports to IMT.

Assesses the situation and advises the hospital Accident & Emergency Controller of present and future requirements for medical assistance.

Coordinates support to the ambulance team

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Record Keeper

Shall be assigned by the Manager

Reports to IMT

Maintains record of all personnel present

Will answer and log all incoming and outgoing telephone calls.

Shall log all events, material and equipment orders and movements as required by the IMT Leader or his alternative.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

3.5 Crisis Management Team (Category 2&3)



C&MD

Ensure that the Crisis Management activities are carried out.

Keep KPC Management and Minister of Oil posted with all current activities and situation updates.

Provide information and advice to KOC Crisis

Management Team on KOC issues and the current situation.

Pronounce closure on the crisis for KOC.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

His Excellency, the Oil Minister.

Deputy Chairman & Chief Executive Officer (KPC).

His Excellency, the Ahmadi Governor.


Page 29 of 67


The Deputy Chairman

Carry out duties of C&MD in his absence, ie:

Shall ensure that the Crisis Management activities are carried out

Keep KPC Management and Minister of Oil posted with all current activities and situation updates.

Shall provide information and advice to KOC

Crisis Management Team on KOC issues and the current situation.

Pronounce closure on the Crisis for KOC.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Managing Directors of KPC Companies In absence of C&MD:

His Excellency, the Oil Minister.

Deputy Chairman & Chief Executive Officer (KPC).

His Excellency, the Ahmadi Governor.


Crisis Management Team Leader (DMD)

Keeps C&MD, DMD‟s, and Head of the Trade Union informed on the emergency situation progress.

Coordinates CMT to identify key strategic issues facing KOC

Coordinates support for the IMT.

Minimize the incident consequences to KOC business

Oversees the effectiveness of the company‟s overall response to the incident.


Call – Out another DMD to be his relief.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

C&MD

Other DMDs

Head of the trade Union


Manager Security & Fire

Assists the CMTL in discharging his duties as required.

Will take charge of all CMC activities during the absence of the CMTL

Serves as principal Security advisor and oversees implementation of Security plan.

Co-ordinate any other activities requested from his Group.

Requests helicopter services for medical evacuation or air surveillance as required.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Page 30 of 67


Manager Human Resources or Team Leader Personnel Administration

Ensures that the arrangements in place for handling employees, contractors, next of kin and the public at large affected by the incident are adequate.

Advises on the effects or future implications of the crisis on policy to employees, contractors, next of kin and the public at large.

Co-ordinate any other activities requested

from his Group.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Manager Commercial Affairs or Team Leader Purchasing (I) or (II)

Ensures availability of KOC and contractor staff catering for material & contracts

Ensures sufficient quantities of material in stock

Ensures the compliance with C&MD Policy & Regulations on procurement & contracts related to Major/Disaster Incidents.

Ensures the activation of Commercial Group Emergency Plan.

Co-ordinates any other activities requested from his Group.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Manager Information Technology or Team Leader Communications

Acts as Principal IT advisor to the CMT.

Manages communications, computer systems, data centers and any related services during crisis

Initiates Communications & Network Team Emergency Handling Procedure

Co-ordinates any other activities requested from his Group.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Page 31 of 67


Manager Public Relations & Information or Team Leader Information

Co-ordinates liaison activities between Management and State authorities other than State Fire Department.

Develops communication strategy to gain media and public support for KOC‟s response/ handling of the incident.

Co-ordinates release of information

Advise on the current or likely effects on the crisis on company image and reputation with regard to the public and government.

Ensure the consistency of messages being promulgated across KOC

Shall act as the Company‟s mediator to the Company Official Spokesman and activate the Company‟s Media Centre as required.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Manager HSE or Team Leader HSE-Systems

Advise CMT on HSE issues.

Coordinates damage control measures relevant to HSE

Coordinates HSE resources in support of the IMT

Coordinates the recording of incident details, including identifying preliminary causes, obstacles faced and loss control actions

taken.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Manager Ahmadi Services or Team Leader Building Maintenance

Assigns experienced & trained company personnel to keep records at the CMC on 24-hour basis (Grade 14 or above).

Ensure the establishment of Ahmadi Services HQ in Building Maint. & Community Services at Ahmadi House.

Alerts his group contractors to be on standby

Ensure catering services are provided for the CMC, IMT & Support services

Coordinate all activities requested from his Group.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Page 32 of 67


General Counsel & Mgr Legal Affairs or TL & Snr Counsel Legal Advice

Advises on legal implications and liabilities arising from the crisis for KOC.

Provide legal review of press statements and other media communications.

Advises on the implications of current and potential insurance liability.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List



Supports the CMTL on all internal and external notification and reporting procedures.

Provides guidance to the CMC, IMT & Support Services.

Ensures the establishment of the Major/Disaster Incident organization.

Ensure that the key issues and actions board for the CMC is maintained and recorded.

Provide recommendations on response team skills and expertise required.

Requests helicopter services as directed by the CMTL

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Record Keeper

Logs all events and actions

Receives incoming messages and broadcast out going messages from the CMC to IMT & Support Services

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Page 33 of 67

3.6 Support Services (Category 2&3)

In the event of a Category 2 or 3 incident the Support Services listed below shall establish control centers in their location and provide support to the IMT and CMC. The following information is to be provided on set-up:

Location of their control centre

All telephone numbers available

Number of staff available Any changes to the above must be reported to the CMC. CARD FRONT CARD BACK


Manager Medical or Medical Administrator on call

Reports to Ahmadi Hospital.

Implements the Medical Group Emergency Procedure and defines the medical response category.

Communicates with the CMC and provides feed back on injured personnel.

Co-ordinate any other activities requested from his Group

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Transport Operations

Reports to Transport Heavy Section Dispatch office

Dispatch a supervisor to the incident area to coordinate transport operations at the incident site.

Provides re-fuelling, fresh & brackish water, via road tankers.

Provides transport related equipment as requested by the CMC.

Provides electrical power generators as requested

Provides two Jeeps 4X4 with drivers, one at the CMC, and one at the IMU.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Page 34 of 67


Team Leader Mobile Plant Maintenance

Reports to Mobile Plant Workshop.

Provides lubrication services and any mobile repairs required.

As required, dispatches mechanical/electrical service trucks to the incident site.

Provide any other duties requested from his Team.

Will be the relief to TL Transport Opns.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Central Workshop

Reports to Central Workshop.

Provides services required for electrical power generators.

Provides any fabrication or other required works.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Communications & Networks

Reports to his office.

Provides communication facilities as requested.

Resolves any computer network issues.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Alerts his senior staff and contractor.


Page 35 of 67


Team Leader Technical System Support

Reports to Computer Centre.

Dispatches a technician to the CMC & IMT

Provides computer support as requested.

Provides additional PC‟s/laptops as requested by the CMC

Provides helpdesk services

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Alerts his senior staff and contractor


Team Leader Warehouse

Reports to hanger 150

Establishes warehouse control quarters at Hanger 150

Implements the Warehouse Major/Disaster Incident Procedure

Provides facilities for emergency issue of stock and materials.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Alerts storekeepers and staff


Team Leader Purchasing (I) or (II)


Establishes purchasing control quarters.

Procures any material needed for the incident that is not available at the company warehouse.

Ensures that stock levels are kept in order.

Ensures availability of petty cash.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Alerts buyers and required staff.


Page 36 of 67


Team Leader Contracts (I) or (II)


Establish contracts control quarters

Prepares required data related to contracts and contractors in the affected area.

Informs Controlling Team Leader(s) (Supdt. of the contract) that their contracts might be affected to notify the contractors.

Provides appropriate lists of all contracts to the CMC

Provide any other services requested from his Contracts Teams.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Building Maintenance

Reports to Central Reception.

Dispatches initially 4 mobile toilets to the incident site.

Supply water tankers from gardening section as required.

Provides work force for erecting the tents or collapsible buildings

Provides any other required services from his Team.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Community Services

Reports to Ahmadi House and establishes the Community Services Support Centre

Dispatches initial drinking water for 100 persons.

Provides services requested from his team related to catering waiters and provision of tents/ collapsible buildings and any other ancillary services as needed.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List

Alerts his senior staff and contractor.


Page 37 of 67


Team Leader Utilities

Reports to Central Reception

Coordinates Utilities Team operations as required.

Provides emergency warning signs to demarcate the incident area as required by Team Leader HSE.

Provides assistance (earth moving equipment) to keep all access roads to the incident location clear and accessible.

Provides any other services requested from his Team such as air-conditioning refrigeration, drinking water coolers, water tankers.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Office Administration

Reports to Central Reception.

Coordinates office administration, such as staff, furniture, office equipment, office consumables, (stationary) and office cleaning services as applicable for the CMC, IMU, and other support services.

Provides updates on company telephone numbers and keeps copies at CMC, IMU, Ahmadi Telephone Exchange & Emergency Response Coordinator.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Information

Establishes Media Centre.

Prepares information for release to outside authorities through M (PR&I).

Controls enquiries and requests from the press, radio and television.

Provides video and photographic coverage of the incident for management review.

Sends an information officer to the incident site to deal with the press and media and will establish a press gathering point.

Develops major/disaster incident web site to keep employees and the general public informed of events

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


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Team Leader Local Relations


Coordinates with state authorities as requested by CMC.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Project Control

Reports to his office

Be prepared to provide drawings and maps as requested by CMC or the IMU.

Arrange for draftsman to be available for any request from the IMU or CMC for any new drawing required.

Alert surveyors to be on standby for any urgent surveys required by the IMU or CMC.

Alerts his contractors to be on standby

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Project Support


Arrange to suspend all activities of the Contractors /Subcontractors working in or close to the vicinity of the Major/Disaster Incident in coordination with the IMT & keeps CMC informed of all actions.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


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Team Leader Safety

Report to his office.

Support & advice to the IMT on safety issues.

Assists HSE Team in recording incident details, including identifying preliminary cause & loss control evidence and actions being taken at the incident site.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Health & Environment


Support and advice to the IMT on damage control measures pertinent to health and environment issues.

Provides support on gas monitoring (flammable & H2S) and detection appliance relevant to oil sector work.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Insurance


Prepares insurance information for the CMC.

Takes necessary insurance steps.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


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Team Leader Export Operations

Reports to his office

Ensures sufficient water supply is available from South Tank farm & North Tank Farm to support fire fighting.

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


Team Leader Inspection & Corrosion

Assistance in locating suitable materials within surplus or scrap yards that can be used by the IMT.

Providing technical assistance in welding procedures and required consumables.

As required for completed workmanship, performing non-destructive testing, including but not limited to X & Gamma Rays (Radiography), ultrasonic, magnetic particle inspection, etc.

As required, providing hot tapping support for diversions. (Continued on the rear side of the card)

Conducting quick and rough design calculations to determine suitability of materials where original materials could not be traced.

Inspection of new materials at local suppliers or at origins to expedite shipping to the emergency site.

Performing laboratory Failure investigation and testing on failed components/plant/pipeline

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call Out List


Team Leader Ahmadi Hospital Maintenance

If the incident is in Ahmadi Town, then report to IMU and act as HSE Team Leader. Coordinate support to state agencies

If the incident is non Ahmadi Town related, then proceed to the Emergency Control Centre - Ahmadi.

If the incident is in Ahmadi Hospital, then report to IMU and acts as both HSE Team Leader and Maint Team Leader

Provides support to Ahmadi Services Group Support Services staff

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


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Team Leader Maintenance Support and Reliability

Emergency Numbers



67474/64333/23984949/25391449. Fax: 23985052.


Call – Out List


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SECTION 4 - Other Emergencies

4.1 Traffic Accidents

All company hired and owned vehicle traffic accidents shall be reported immediately to the Emergency Control Centre (24 Hours), telephone 160.

The Emergency Control Centre - shall inform those according to the call out list for vehicle accidents.

TL HSE upon receiving the message from the Emergency Control Centre - will carry out their procedure

All employees are to make sure that a police report is issued and handed over to the

Transport Operations Team.

4.2 Total Power Failure

If a total power failure occurs in the country, the response shall be categorized as a Category 1 emergency. Each asset in KOC shall establish a control centre with a standby generator. The Control Centre shall be occupied by the :

Team Leader (Operations)

Team Leader Maintenance

Team Leader HSE

Snr. Engineer (Electrical)

Area Supervisor (Electrical)

Area Supervisor (Gas) Team duties include:

Directing and supervising power restoration with the use of generators and when state power is restored.

Providing support to KOC and contractor staff within the company.

Partially evacuating the area as required. Team Leader Fire Shall alert all Snr. Fire Officers and fire stations to be on standby to respond to any emergency that might occur either as a cause of the power failure or startup. Team Leader Transport Opns. Shall provide refueling for all locations working on standby generators Team Leader Mobile Plant Shall provide all required service trucks for onsite support.


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4.3 Evacuation Procedure for KOC Buildings

Responsibility Procedure

Person (s) discovering incident (i.e. building staff)

Activate an alarm, and/or call KOC Emergency Control Centre 160

Fight small fires if it is practical and safe but do not put yourself or others at risk . Leave large fires to the Fire Team.

Security/ reception/duty staff

Report the fire to the Emergency Control Centre (160) with the following information:

name of the institution

location of the institution,

location and zone of fire indicated on the fire panel. If applicable turn off the elevators and have the key ready for the fire team if they require it.

Staff

EVACUATE the building/facility or asset by the nearest, safest exit available and proceed to the assembly area. NOTE:

Avoid taking personnel belongings (slows the evacuation)

Turn off air conditioning

Close windows and doors behind you Where and if possible, shut off any fuel supply and electrical power to the affected area

Do NOT use the elevator.

Report potential hazards (toxic substances) which may affect the ability of emergency services to deal with the emergency.

Wardens

Ensure that all people within their respective zones are safely evacuated, i.e.

search their zones,

urge people out where necessary, and

are the last to leave their zones . Account for their zone staff and visitors and report the results to the senior person or senior fire warden so that the fire service can conduct a search for anyone missing. The fire warden discovering the fire (incident) should be prepared to inform the senior fire officer the details of the incident.

The senior warden or a Senior Person

Oversee the evacuation:

Confirm that the Emergency Control Centre (160) has been called

inform KOC Senior management of the incident,

receive the results of the evacuation from the fire wardens,

report the results of the evacuation to the fire team on their arrival;

be prepared to give information to the fire officer, such as location of fire points, isolation points, electrical panels, etc.

provide direction to evacuated staff, and

give clearance to re-enter the building only after approval was given by the fire team that it was safe to do so.


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4.4 Evacuation Guidelines for KOC Areas

4.4.1 Purpose

This purpose of this section is to provide a general guide to KOC areas for evacuating personnel. Each KOC Area is required to have its own plan that provides specific detail for an evacuation when dealing with a hostile attack on Kuwait, natural disaster, or any other reason that threatens the safety of people throughout one or more areas. Such an incident will be classified as either category 2 or 3. Notwithstanding the guidance provided in this section, it is expected that national authorities will provide additional direction for the implementation of evacuation of areas of Kuwait.

4.4.2 Levels of Evacuation

Either a partial or full evacuation may be ordered as described below. Partial Evacuation When. Implemented on order when there is a period of warning before the onset of the threat. Declared By. C&MD or in his absence the Deputy Chairman, in consultation with area DMD(s) Who. Applies to all non-essential personnel that are not required for either essential area headquarters(HQ) operations, emergency services (fire, ambulance, & security staff) or plant/oil rig operations. As a guide, minimum manning will be defined by the Area Manager or Team Leader Production operations according to their plans and will normally be limited to: a. Essential Area Headquarters Staff b. Emergency Services (Fire , ambulance, Security and V&OIPD) c. Key Staff to maintain operations at Assets/Plants. Full Evacuation When. Implemented on order when: a. the threat is imminent, or b. a pulsed toned (warning) Civil Defense Alarm Siren is initiated Note: In the event a wail tone (danger) Civil Defense Siren is initiated, personnel are to seek the nearest safe place. Declared By: a. If time permits: C&MD or in his absence the Deputy Chairman, in consultation with Area DMD(s) b. If immediate evacuation is required to preserve health and safety, in priority:

Area Manager

Area Team Leader

Area Supervisors


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Shift Controllers or Operator I (Outside working hours or in communication failure) Note: The Emergency Control Centre (ECC) will be notified as soon as possible of an evacuation. The ECC will notify senior management as per the Major Incident contact list.

Who. Applies to all personnel in the area. Evacuation will be conducted in order of priority as follows:

Contract workers and non-essential KOC area personnel.

Essential staff for KOC plants.

Area HQ essential staff

Fire and ambulance

Security and V&OIPD elements

4.4.3 General Evacuation Responsibilities


Crisis Management Team (CMT)

In the event of a full evacuation, report to the Crisis Management Centre

Provide situational awareness to KPC and national authorities as required.

Coordinate evacuation support to the Area Headquarters(„)

In conjunction with V&OIPD, police, Civil Defence and/or KPC, identify evacuation routes (public roads) and safe areas for evacuees.

Establish need to evacuate by convoy (protection or control purposes)

Area HQ(s) Provide situational awareness to the CMT.

Account for all personnel, including contractors and oil rig personnel.

Coordinate evacuation of all personnel from the areas, including oil rigs, to either a safe area (as directed by the CMT) or to the Mass Transportation Section in Ahmadi.

Mass Transportation Section

In coordination with the CMT and Area HQs, provide transport for the movement of KOC personnel out of the areas.

If transport for contractors is unavailable, be prepared to provide them transport out of the areas.

Assets/Plants Provide situational awareness to the Area HQ.

If time permits, make plant/ oil rig safe or conduct a complete shutdown, including

individual wells

Reduce tank levels to minimum

Depressurize all flow lines

Fire water tank and wash tank to full

Account for all personnel on site.

Coordinate with on site contractors their movement out of the area (with contractor transport)

As directed, EVACUATE the asset/plant .

Ambulance Team Maintain two ambulances in the area until ordered to evacuate by the Area HQ

Fire Team Maintain one fire team shift in the area until ordered to evacuate by the Area HQ

V&OIPD and Area Security

Maintain one shift in the area.

Be prepared to provide evacuation assistance, including

proving or reconnaissance of evacuation routes

guiding transportation assets (evacuation by convoy)


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4.5 Bomb Threats

4.5.1 Telephoned Bomb Threat - Response Guide

WHEN A BOMB THREAT IS RECEIVED: - Listen. - Be calm and courteous. - Do not interrupt the caller. - Obtain as much information as you can. -Obtain caller ID#

EXACT WORDING OF THREAT:

QUESTIONS TO ASK Answer

What time will the bomb explode?

Where is it?

What does it look like?

Where are you calling from?

What is your name?

Tell the caller that the location has many people in it and that the explosion will kill or injure many of them.

CALLER CHARACTERISTICS Answer

Sex: Male or Female

Estimated age

Accent: ( Arabic, Eng, etc. )

Voice: ( loud, soft, etc. )

Speech: ( fast, slow, etc. )

Diction ( good, nasal, lisp, etc. )

Manner: ( calm, emotional, vulgar, etc. )

Voice was familiar: Yes ____ No ____ Specify:

Background Noise:

Caller was familiar with area: Yes ____ No ____ Other

Other remarks


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4.5.2 Immediate Action Drill – All Bomb Threats


Person after receiving a telephoned bomb threat or discovering a suspected bomb

Contact your supervisor and/or the Emergency Control Centre (160) with the information from the guide above In the event of a suspicious object: Clear and secure the immediate area. Provide the ECC with the following information:

What it is (package/letter,etc).

Why you are suspicious.

Where it is (building/room number).

Where you are (location, name, telephone number). Do not touch suspicious object or device! Refrain from using radio set If the suspicious object is in your hands, place the object on a firm, horizontal surface, and leave the room Remain at the scene and be prepared to provide details of the object to the police (size, weight, appearance, etc)

Supervisor Evacuate the vicinity of the suspected bomb Contact ECC if not already done so.

ECC Inform security and State Police

Send patrol units to seal the site and assist in evacuating the area.

Request the police to dispatch the bomb squad

Call nearest fire station to dispatch fire fighting crew

Call Ahmadi Hospital to dispatch an ambulance to the site

Inform Manager Security and Fire

Manager Security and Fire

Immediately inform the Snr. Management

Estimate and determine the category of the threat according to the Emergency Response plan.

Prepare for receiving and accompanying the local authorities and fix a place where to meet them.

Make sure that a Fire Team is close by on standby.

Plan for the required measures to be taken.

Provide assistance for any required evacuation.

If the threat is found to be fake, the fact should be announced, so that the conditions will become normal again


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4.6 Non-KOC Emergencies

4.6.1 Definition

An emergency that occurs outside the company premises and non-KOC related. Such as a fire in a private complex, electrical sub-stations or sister oil company premises. Any authority within the country may request assistance during an emergency, it will be the discretion of the management represented by DMD (P&G) to respond to such emergencies and provide support. DMD (P&G) will announce the Category of response through the Emergency Control Centre – Ahmadi.

4.6.2 Response

The company response will be based on providing fire and other support services to the authority that requested assistance. KOC will normally restrict the provision of support for non-KOC emergencies to Category 1 incidents only. Support for Category 2 and 3 incidents will only be provided with the approval of DMD (TS) .

4.6.3 KNPC Emergencies

Any emergency that occurs within KNPC that has the potential to effect KOC operations will be classified at least as a Category 1 and maybe raised by DMD (TS) to Category 2 or 3. The appropriate KOC call -out procedure shall be implemented. Production Operations Teams in liaison with Export Operations Team will reduce or increase production as per their operational procedure.

4.6.4 Mina Al Ahmadi (KNPC)

The KNPC Major Incident Plan shall be implemented for emergencies pertaining to KOC assets inside KNPC-MAA area. This plan shall be effective for the CMC and Support Services. Team Leader Fire, Area Team Leader & Area Team Leader Maint. shall report to KNPC-MAA Advance Control and remain in contact with the KOC CMC


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SECTION 5 - Emergency Preparedness

5.1 Directorate Responsibility

Each KOC Directorate is responsible for ensuring that site specific emergency response action plans (ERAP) are developed and exercised for each of its facilities/ assets. This includes new projects under development. ERAPs must be consistent with this document. Each KOC and subsidiary site must have emergency response procedures clearly displayed for control room personnel. Each KOC office, room, or work area will have emergency response procedures clearly available. Each employee on site will also have on his/her possession instructions of what to do in an emergency.

5.2 Readiness

As part of the plans developed on and off site, all operating teams and teams providing services must establish procedures to ensure a quick and effective response in the event of an emergency.

Each team leader shall maintain lists of personnel and their alternates that are on-call available to cover all times (24/7).

The Emergency Response Coordinator (Emergency Control Centre - Ahmadi) must be advised of all changes affecting team leaders, head of teams, managers and their alternates.

Team leaders are responsible for ensuring that their own call-out lists are up-to-date at all times and copied to the Emergency Response Coordinator.

All concerned teams shall maintain a list of equipment and resources, which will require deployment in an emergency.

Persons nominated for the Incident Management Team (IMT), Crisis Management Team (CMT) and Support Services will designate alternate persons in the event of` their non-availability and advise the Emergency Response Coordinator accordingly. Only nominated persons or their alternate to be at their designated posts.

The Fire Team will maintain the trailer mounted Incident Management Unit(s) (IMU) and will mobilize it at the incident site upon declaration of a major/disaster incident and shall be accompanied by a security patrol.

5.3 Exercises

An emergency or crisis is not the time to begin reading the “plan” - there is not sufficient time. Instead, plans must be exercised in advance on a regular basis to ensure there is a clear understanding of everyone‟s roles and responsibilities. Consequently, exercises have the following objectives:

Reveal resource gaps & weaknesses

Improve coordination

Clarify roles and responsibilities

Improve individual performance

Build confidence of emergency professionals and support services

Test procedures and systems in "simulated live" situations

Enhance company capabilities for emergency management

Increase cooperation and coordination with state emergency authorities


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5.3.1 Exercise Types

There are 4 main types of exercise and drill, each with particular characteristics and purpose. They should be implemented in sequence to ensure that the correct build-up of knowledge and experience occurs.

TABLETOP EXERCISE

MOBILISATION, NOTIFICATION EXERCISE

LIMITED EXERCISE

FULL SCALE EXERCISE

PURPOSE

Demonstration and understanding of emergency plans and other similar documents.

Individual & team training

Team building focus

Program improvements/future actions

Confirm telephone contact lists

Confirm timing and availability of people and resources in the event of an emergency

Minor drills confirm roles and actions of facilities personnel. Example: fire drills

Category 1 (serious) drills confirm roles of both facilities and first responders

Practice and assessment of all the key emergency functions in a coordinated category 2 or 3 response involving all levels of management

Promotes comprehensive coordination and integration of capabilities.

SETTING

Conference room or group setting, such as an Incident Management Unit

Single geographic location Single geographic location Involves response activities in multiple geographic locations.

DURATION 1-2 hours 1 – 2 hours notification 1 – 6 hours 8 hours Maximum

SIMULATION

One or multiple scenarios presented in power point or written format.

Scenario is optional

Usually guided by one scenario involving a single event.

Role playing by actors, such as casualties

One scenario with multiple concurrent events.

Interactive role – playing by actors and simulation cell or cells.

CONTROL AND EVALUATION

Discussion guided by experienced facilitator

Immediate verbal feedback by and identification of areas for improvements

Exercise guided and assessed by the initiating authority. Usually, one or two people.

Minor drills are controlled and assessed by the responsible organization.

Category 1 drills are coordinated by the ERCU and assessed by outside observers

Immediate verbal feedback by and identification of areas for improvements

Written performance assessment

Category 2 and 3 exercises are coordinated by the ERCU and assessed by outside observers .

Written performance assessment


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5.3.2 Exercise Schedule

Exercises will be conducted according to the schedule produced by the Emergency Response Coordinator The Emergency Response Coordinator, in consultation with the C&MD, will coordinate at least two unannounced Major/Disaster Incident exercises per year (Category 2 or 3).

5.3.3 Exercise Performance Measurement

The Emergency Response Coordinator shall monitor and observe all exercises (less minor drills) and provide feedback/recommendations. Category 1, 2 and 3 exercises will be assessed in accordance with the KOC Emergency Response Exercise Performance Measurement System. Team Leaders shall have a post exercise meeting with their Teams to analyze actions taken during the exercise with the purpose of identifying procedures in need of improvement.

5.3.4 Exercise Request and Notification Procedure

Groups and teams are to request and coordinate their exercises with the Emergency Response Coordinator [email protected] . Notification of an exercise must be given a minimum of three working days in advance. The Emergency Response Coordinator shall inform the key KOC departments, State Fire Brigade, and the Vital & Oil Installations Protection Dept (V&OIPD) 24 hours prior to the exercise.

mailto:[email protected]


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Appendix 1 - Abbreviations

C&MD Chairman & Managing Director

CMC Crisis Management Centre

CMT Crisis Management Team

CMTL Crisis Management Team Leader

CN Consumer Networks

DMD Deputy Managing Director

ERC Emergency Response Coordinator

ECC Emergency Control Centre

EGO Emergency Gas Oil

HFO Heavy Fuel Oil

HQ Headquarters

HSE Health Safety & Environment

IMT Incident Management Team

IMTL Incident Management Team Leader

IMU Incident Management Unit

KNPC Kuwait National Petroleum Company KOC Kuwait Oil Company MAA Mina Al Ahmadi Opns Operations PS Power Station Snr Senior TBD To be determined TL Team Leader V&OIPD Vital & Oil Installations Protection Dept. (Ministry of Interior)


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Appendix 2 – Classification of Emergencies (Crisis) Minor Minor fires, hydrocarbon spillage, leaks, release of toxic gas and injury that are managed by in house

facilities personnel. Example: A small fire that is extinguished or a minor hydrocarbon or toxic substance release has been isolated at the same time by the facility occupant. Injured personnel require first aid only. Category 1 (Serious) An event that calls for the support of first responders (i.e. fire crews and any other support services). The Emergency Control Centre - Ahmadi will coordinate support to the on-scene commander. Example: A fire or a hydrocarbon or toxic substance release that is extinguished or isolated with the help of a fire crew and any other support services. Category 2 (Major) A “significant” event, which demands a response beyond the routine and which because of the scale of the impact, is beyond the scope of resolution by first responders alone. Such incidents will likely require the deployment of an Incident Management Unit (IMU) and some support from external bodies in Kuwait. The media will likely express an interest in reporting the event. In this category, the Crisis Management Team (CMT) will occupy the Crisis Management Centre (CMC) at the KOC Main Office Building, to manage the incident and coordinate support to the Incident Management Team (IMT). Depending on resources and other constraints, the CMT leader may wish to call all or selective members of support services for assistance in dealing with the incident. Example: Major fires, a hydrocarbon or toxic substance release that cannot be readily controlled and might spread further to cause an explosion, threatening life or property. Category 3 (Disaster) A disaster incident, which because of the massive scale of the (potential) impact, is beyond the internal capabilities of KOC. KOC requires extensive support from external bodies in Kuwait, or from outside of Kuwait to assist in the response. The CMTs from both KOC and KPC will likely be activated. There will likely be strong scrutiny of the disaster in the media. Example: State fire and other external agencies are required to assist in the response to a massive fire, oil spill, or toxic substance release. Mass casualties and considerable property or environmental damage may characterize such incidents. A summary of key indicators for each incident classification is illustrated below:


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Classification of Emergencies - Summary Minor Serious –

Category 1 Major – Category 2

Disaster – Category 3

Consequence Impact

Minor No significant disruption of core activities

Significant disruption, i.e. shutdown, evacuation of facilities

Massive disruption & damage. Long term effects.

Response Resources Needed

Facility only

Primarily KOC resources . Some external assistance may be provided by standing mutual aid agreement

Some external assistance required

Extensive external assistance required

Management

Facility only

KOC first responders only IMT (Asset issues) KOC CMT (Corporate issues) KPC CMT (optional)

KPC CMT National authorities

Media No Some media interest More detailed media

coverage Extensive media attention and analysis

Classification Declaration Authority

NA NA TL Fire/ Snr Fire Officer/Fire Officer/ or Shift Controller / Shift superviser/ Harbour Master/ Rig Superviser/ or higher

CMTL or higher

Classification of Emergencies by Hazard Minor Category 1 Category 2 Category 3

Fire Fire controlled by site personnel and contained on the spot

Fire controlled by KOC emergency services

Fire requiring KOC emergency services and call-out of mutual aid fire services

Massive fire which may affect health, safety & environment and will require more extensive support from outside agencies

Toxic/Gas release

Minor gas leak controlled by site personnel and contained on the spot

Minor release requiring road closure within the area

Serious release requiring more extensive road closure within the site. Release may be prolonged or be difficult to isolate

Major release that may affect health, safety & environment will require more extensive support from outside agencies.

Explosion

Explosion resulting in minor damage and/or slight injury requiring first aid only

Explosion causing serious injury to one or more persons and causing environmental and equipment damage.

Explosion, which has, or may affect health, safety and environment in and outside of the site

Accident

Minor injury not requiring any treatment

Minor injury requiring first aid treatment only

Serious injuries will be assessed by TL Fire to declare the response category on severity criteria

Serious injuries will be assessed by TL Fire to declare the response category on severity criteria

Pollution-Oil & Chemical

Small operational spillage that can be safely handled by local resources,

A Tier 1 Spillage < 10 Tons.

A Tier 2 Spillage 10 – 600 Tons

Requires call-out of pollution response personnel and mobilization of other resources.

A Tier 3 Spillage > 600 Tons

Requires outside assistance of both manpower and equipment from third parties and Kuwait government agencies.

Natural Occurrences (Acts of God)

Natural occurrences that can be handled on the spot with the help of emergency services.

A natural occurrence that may impact on operations and personnel or weather conditions that inhibit continued operations

Natural occurring conditions that may impact on health, safety & environment inside or outside assets.


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Appendix 3 – Safe Limits for Hydrocarbon Vapours In accordance with KOC Hydrogen Sulphide KOC.HE.001 and the H2S Management Program document, the following are H2S exposure effects and standards:

Effects from Exposure to H2S & Exposure Standards

10 ppm TLV-TWA(1)

Some workers may experience eye irritation

15 ppm TLV-STEL(2) Some workers may experience eye irritation

50 ppm Mild eye and throat irritation after prolonged exposure.

100 ppm IDLH(3)

Maximum concentration from which one could escape within 30 minutes without a respirator and without experiencing escape impairing or irreversible health effects. Deadens sense of smell in 3 to 15 minutes. May cause coughing, burning of the eyes and respiratory tract.

200 ppm Immediate loss of smell. Pronounced eye and respiratory tract irritation

300 ppm

Respiratory disturbances after 30 minutes. Dizziness. Severe irritation to eyes and respiratory tract.

500 ppm

Respiratory disturbances in 2 to 15 minutes. Dizziness, collapse and unconsciousness after 30 to 60 minutes

700 ppm

Loss of consciousness quickly. Breathing will stop and death will result if not rescued promptly.

1000 ppm

Immediate unconsciousness. Death in 3 to 5 minutes.

(1) - Threshold limit value for eight hour time weighted average exposure

(2) - Threshold limit value for 15 minutes. Short Term Exposure Limit

(3) - NIOSH defined Immediately Dangerous to Life and Health concentration

No responders should enter the loss of containment area if any of the following conditions are present:

o Flammable vapour concentration is greater than 20% of the lower flammable limit (LFL). o Hydrogen sulphide concentration is 100 parts per million or more.

Only essential staff, equipped with suitable respiratory protection (self contained breathing apparatus or forced air respirator), may enter the loss of containment area if the following conditions are present:

o Hydrocarbon vapour concentration is less than 20% of the lower flammable limit (LFL). o Hydrogen sulphide concentration is between 10 and 100 parts per million.


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Under such circumstances entry should be for essential emergency response only, e.g.

o To shut off the sources of the leak o Search and rescue o To prevent the loss of containment escaping to a wider area

Availability of live fire hose and use of fire proof bunker gear shall be ensured before personnel are allowed to enter loss of containment area having flammable vapor concentration up to 20% LFL for activities described.

For all other loss of containment response work, responders may only work if the following conditions are present:

o Hydrocarbon vapour concentration is less than 10% of the lower flammable limit (LFL). o Hydrogen sulphide concentration is below 10 ppm.

However, even if these conditions are met, respiratory protection may be required, especially if there is a continuing risk of concentrations increasing above these limits, for example due to further loss of spillage or to change in wind direction. See also KOC Standard for Fire and Gas Detection Equipment Doc. No. KOC-L- 006


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The ERCU will reproduce this appendix in a fan format for posting on office walls.

Appendix 4 - HAZARD RESPONSE GUIDE FOR EMPLOYEES

Emergency Evacuation Procedures

If it becomes necessary to evacuate the building, you will hear the fire alarm... 1. Remain calm. 2. Leave your office or work area, close windows and doors behind you

avoid taking personnel belongings (slows the evacuation)

turn off air conditioning

3. If you are not on the ground floor of the building: • use the closest stairway to reach ground level;

DO NOT USE THE ELEVATOR • assist anyone having difficulties walking

down the stairs • give right-of-way to Fire Team or other emergency services personnel

4. Exit the building through the closest emergency exit. 5. Proceed to the pre-designated assembly point. 6. Move away from the building (minimum of 50 metres). 7. Do not re-enter the building until advised that it is safe to do so.

YOU SHOULD KNOW: • the location of the nearest stairwell • the location of the nearest emergency exit • the location of the pre-designated assembly point

IN THE EVENT OF AN EMERGENCY: Call 160


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Fire/Smoke

If you should discover a fire… 1. Remain calm. 2.Sound the nearest alarm. 3. Call 160. 4. Warn people nearby. 5. Leave your office or work area, closing the door behind you. close windows and

doors behind you

avoid taking personnel belongings (slows the evacuation)

turn off air conditioning

where and if possible, shut off any fuel supply and electrical power to the affected area

6. Evacuate the building following the emergency evacuation plan posted.

• DO NOT allow a fire to come between

you and the exit

• DO NOT attempt to put out a fire

unless: - it is small and you are certain you can do so. - it is necessary to clear a pathway to the exit.

YOU SHOULD KNOW: • the location of the nearest fire alarm • the location of the nearest fire extinguisher • the emergency evacuation procedures



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Flood/Water Leak

If there is a flood or water leak from an overhead pipe or roof… 1. Evacuate the area immediately if there is any danger from an electrical source. 2. Call 160 . 3. Identify the source(s) of the water as quickly as possible. 4. Summon assistance from colleagues. 5. Try to stop the flow of water or channel it by: • covering areas directly under leaks with plastic sheeting • catching the leak with buckets or trays • making dams from local objects or from sandbags 6. Cover books, equipment, and computers with plastic sheeting.

DO NOT: • enter any area where electrical equipment is in contact with or immersed in water until you are advised that it is safe to do so • enter any wet area in bare feet (water could be contaminated, contain broken glass, or be mixed with chemicals)

YOU SHOULD KNOW: • Where to obtain plastic sheeting, mops, and buckets.

IN THE EVENT OF A WATER EMERGENCY: Call 160


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Power Failure/Shut-Down

In the event of a power failure… Power failure during normal working hours: 1. Turn off all non-essential equipment (e.g. computers). 2. If the power remains off for 30 minutes, exit the building and remain nearby. The Building Services Coordinator will check with the electrical utility to determine the situation. 3. If the projected length of the power outage is unknown, physically check with your supervisor or security every 30 minutes for further instructions. 4. If available, set up back-up generator system

NOTE: Without power, the air handling systems in the building will shut down. Because this will affect the interior air quality, the building should be evacuated within 30 minutes of a power failure. Should there be a major power failure in the region that lasts for an extended period of time, the building will be closed to all staff not designated as “essential.” In such cases you should stay at home until further notice, although it may be possible to enter the building for short periods of time on an as needed basis.



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Medical Emergency

In case of an accident involving staff or visitors… 1. Call co-workers for help 2. Keep the patient calm, warm, and as comfortable as possible. 3. Ensure the safety of the patient and yourself. 4. DO NOT attempt to move the patient if there is any possibility of head, back, or neck injuries. 5. Maintain an open airway. 6. Check for bleeding. Apply pressure to affected area. 7. Summon assistance from members of staff qualified to administer basic first aid or cardiopulmonary resuscitation (CPR). 8. DO NOT administer any medication (e.g. aspirin and similar products). 9. If an ambulance or medical assistance is required, call 160. 10. If the patient does not require further medical assistance, ensure they are able to return home safely.

Following the accident: 1. Submit an Accident/Incident Report to the HSE within 72 hours. 2. Report the accident and subsequent injury to the appropriate Team leader or Manager.

If you should feel unwell… Inform a colleague who will take charge of the situation and make arrangements for you to be taken home if you are unable to do so yourself.

YOU SHOULD KNOW: • list of staff qualified in first aid and CPR • location of first aid kits



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Elevator Failure

If the elevator should fail for any reason… 1. Remain calm. 2. Press the alarm button. 3. Use the emergency telephone and or call 160

Physically disabled elevator: 1. Remain calm. 2. Press the alarm button. 3. Follow the instructions in the elevator for manual descent



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Explosion

In the event of an explosion… If the explosion does not involve a fire: 1. Remain calm. 2. Call 160 and be prepared to give them the following information: • your name and location • the location of the explosion • details about the extent of damage, number of people injured, and the type of injuries 3. Provide first aid (if you are qualified) or summon assistance from members of staff qualified to administer basic first aid orcardiopulmonary resuscitation (CPR).

If the explosion involves fire or fumes are evident: 1. Sound the nearest fire alarm. 2. Evacuate the building IMMEDIATELY, using the emergency evacuation procedures 3. If people around you are injured, assess the situation. If conditions are life-threatening, assist the injured individual to leave the building. Otherwise, provide first aid (if you are qualified) or summon assistance from members of staff qualified to administer basic first aid or cardiopulmonary resuscitation (CPR). 4. Ensure that the assembly point is a safe distance away from the source of the explosion 5. Be prepared to provide information on the explosion to 160 and your supervisor



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Bomb Threat

In the event of a bomb threat… If you should receive a telephone call from an individual warning of a bomb: 1. Listen and do not interrupt the caller. 2. Be calm and courteous. 3. Keep the caller on the line as long as possible. 4. Obtain as much information as possible. Questions to ask the caller: 1. What time will the bomb explode? 2. Where did you place the bomb? 3. What does the bomb look like? 4. What is the bomb made of? 5. What is your name? 6. Why did you place the bomb?

Information to record: 1. Your name. 2. The date. 3. The time you received the call (a.m. or p.m.). 4. Approximate duration of the call. 5. Exact wording of the threat. 6. Characteristics of the caller: • gender • approximate age • language • accent (English, Arabic, Hindi, other) • speech (e.g. loud, fast) • diction (e.g. nasal, lisp) • manner (e.g. calm, emotional, vulgar) • background noises 7. Whether or not the caller sounded familiar, and if so, a possible identity. 8. Whether or not the caller sounded familiar with the area. After hanging up the telephone: 1. Inform 160 . 2. Be prepared to evacuate the building if instructed to do so, following the emergency evacuation plan posted



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Exterior Chemical Spill

In the event of a major chemical spill in the neighbourhood… The KOC or State HazMat team responds to incidents of this nature. Clean-up could involve several options. The experts might decide to: • evacuate the whole area • advise staff to remain in the building If a major chemical spill should occur during working hours: 1. Remain in the building until advised that it is safe to leave.

If a major chemical spill should occur outside of working hours: 1. If you are at home, you will be notified by a member of Management and advised to stay at home. 2. If you are approaching the office complex on your way to work, you will be directed by the on-site emergency services personnel – either to take an alternate route or to return home if the entire area has been cordoned off.



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Earthquake

In the event of an earthquake… During the earthquake: 1. Stay inside. DO NOT run outside. 2. Move away from windows, glass partitions, mirrors, bookcases, filing cabinets, light fixtures, etc. 3. Take cover under a heavy table, desk, or any solid furniture, and hold on. 4. If you can‟t take cover, crouch down. 5. If in a hallway, crouch down against an inside wall. 6. Avoid doorways. Doors may slam shut and cause injuries. 7. Use your arms to protect your head and face from falling debris and splintering glass. 8. Remain in the protected place/position until the shaking stops.

After the earthquake: 1. Remain calm. 2. Call Security to report any fire, damage to the building, or injured persons. 3. In the event of fire or damage, evacuate the building following the emergency evacuation procedures. 4. If people around you are injured, assess the situation. If conditions are life-threatening, assist the injured individual(s) to leave the building. Otherwise, provide first aid (if you are qualified) or summon assistance from members of staff qualified to administer basic first aid or cardiopulmonary resuscitation (CPR). 5. Expect aftershocks – they may occur for some time after the initial quake. 6. DO NOT re-enter the building until it has been declared safe.



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Severe Windstorm/Sandstorm

In the event of a severe windstorm/sandstorm… During the storm: 1. DO NOT TRAVEL. 2. Stay indoors and avoid outside rooms with large windows. 3. Go to an inner hallway or smaller inner room without windows, such as a bathroom or closet. 4. Go to the centre of the room. Stay away from corners because they tend to attract debris. 5. Take cover under a piece of sturdy furniture, such as a heavy table or desk, and hold on to it. 6. Use your arms to protect your head and neck.

After the storm: 1. Remain calm. 2. Call 160 to report any damage to the building or injured persons. 3. In the event of serious damage, evacuate the building following the emergency evacuation procedures 4. If people around you are injured, assess the situation. If conditions are life-threatening, assist the injured individual(s) to leave the building. Otherwise, provide first aid (if you are qualified) or summon assistance from members of staff qualified to administer basic first aid or cardiopulmonary resuscitation (CPR). 5. DO NOT re-enter the building until it has been declared safe. 6. Use telephones only for emergency calls.


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