kristen
TRANSCRIPT
Kristen N. Miller3708 Carols Ct
Burleson,TX 76028719-639-6765
Professional Summary
Excellent customer service on phone and in person Leadership and time management Training Plan and implement ways to diffuse high stress situations Direct customer and vendor contact to keep deadlines, confirm advertising and
represent different companies and collect payment either in full or post dated Excellent organizational skills Ability to prioritize tasks Manage multiple advertisements for different companies Maintain correspondence with multiple customers, vendors and sponsors
simultaneously via phone, outlook and fax Enter data for invoicing purposes as well as advertisement purposes First contact in preparing invoices and purchase orders Excellent problem solving abilities Take initiative and following through in multiple situations Update spreadsheets daily for CFO Research company information Proof artwork Detect problems with shipments and invoices and implement a resolution Auditing Property and Casualty Licensed Sales
Technical Skills
Microsoft Office including Outlook, Excel, PowerPoint, Word Adobe 10 key by touch Multiple lined phone Multiple research outlets online Multiple filing systems General knowledge of modern technology
Education
High School Diploma – State of Arkansas Nurses Assistant Certification – Hi Tech Central – Fort Myers, FL 2006
Associate’s Degree –Arts– in progress P & C Licenses – 24 states
Experience
Allstate Insurance – June 2016 – PresentUnderwriter Associate IIIrving, Texas
Make decisions based on photographs and notes provided by adjusters Take action on personal property policies based on Regional and State
Guidelines Make efficiency changes to standard processes Trained fellow employees Created property claim referrals thru RightNow Worked within a MainFrame Scheduled meetings through Outlook Updated Excel spreadsheets daily Sent decision notifications directly to the agents and adjusters Worked with Leadership to develop guidelines for interior condition concerns Brought on adjuster education based on noticing trends with work Work with claim referrals sent in by adjusters
Progressive Direct Insurance – November 2015 – June 2016Sales/Services Phone LinesColorado Springs, Colorado
Insurance sales Insurance quotes Move out of state assistance Assistance with online quotes Assistance with policies Property and Casualty licenses for 24 states General Customer Service regarding insurance Guidance for different insurance situations Cross selling Multi line policies Explain insurance thoroughly to buyers Answer insurance questions and policy questions
Walmart.com – April, 2015 to August, 2015 Customer Service ManagerFort Worth, Texas
Manage Tier 1 chat representatives Take over escalated chats and calls Run daily performance reports Edit and Implement new policies Work directly with operations management with running the center Interviewed potential candidates
Provided coaching and feedback as well as corrective action to team members Made sure priorities were set and goals were met Kept track of Metrics/KPIs Assisted with training new associates
Pier 1 Imports – June, 2013 to January, 2014Customer Relations Tier 2 Supervisor Fort Worth, Texas
Customer Service via phone and email Assisting customers with over the phone order entry and process of payment Diffuse escalated customer issues from other representatives Assisting customers with shipment issues, using spreadsheets and Campus Ship
via UPS website Contact customers regarding issues with payment or shipment of products Follow up with pending issues that need research or customer contact Work directly with upper management and stores in updating spreadsheets on
current companywide issues Supervise a team of Tier 2 Agents Run daily performance reports Assist store with customer issues as well as system issues Assist stores and customers on deactivated gift cards, debiting, crediting, lost or
stolen etc. Use of fax machine, PC, calculators Word documents, Excel spreadsheets, quality control programs, Outlook,
Intranet, Internet Explorer, Firefox and Google Chrome as well as 20+ internal programs
B & E Industries – September, 2010 to May, 2013Data Entry/Invoicing/Art Admin/CSR
Arlington, Texas Data Entry Requesting artwork from customers Proofing Customer Service Resolve issues with shipments and invoicing Contact customers for payment on designated dates Input payment information into spreadsheets for daily, weekly and monthly totals
for CFO and owner of the company to view Audit records to make sure payments and information is up to date with no
outstanding balances Research company information General clerical duties Getting artwork approval from customers PDF files Sales Invoicing 120+ daily
Lee Memorial Heath System - October 2006 – February 2008Unit Secretary
Fort Myers, FL
Microsoft Office/Word experience Strong computer skills Answer multi line phone Filing and copying Putting together charts and files on patients Ordered office equipment Update information for patients Typing 55+ wpm Call in patient consults Customer Service
References upon request.