kubota technician certification
TRANSCRIPT
Kubota Technician Certification UNIVERSITY
Technician Certification | iiUNIVERSITY
Table of Contents
Welcome 1
Getting Started 2
Levels of Certification 3
Eight Paths 4
Registered Level Courses 5
Advanced Level Courses 6
Advanced Level Assessments 7
Master Level Courses 8
Training Resources 9
Revision: July 20, 2021
Technician Certification | 1UNIVERSITY
Welcome
Kubota University is proud to offer an all-new Technician Certification Program.
The aim of this program is to support the professional growth of Kubota Dealership employees. To achieve this, a set of carefully selected courses will provide a structured learning environment that is designed with individual career paths, your dealership, as well as your customers in mind.
This document will provide answers to many of the questions you may have. Talk to your local Kubota Field Service representative or email us at [email protected] for any additional questions or help (See back page for contact information).
It is our desire that this program will aid in improving customer experience, employee retention, and provide you with milestones as proof of your success.
Sincerely,
Paul Kern Kubota University
For additional information, and to watch a brief video about Kubota Technician Certification, click [here or scan QR code].
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BuildAs Technicians gain experience by working on Kubota equipment and attending training, they build both confidence and competence.
ConfirmAs competency is gained, Kubota University partners with Technicians to prove diagnostic and repair abilities through Instructor Led Training courses as well as Hands-on assessments.
RecognizeAs Technicians prove their competence by attaining the various Certification levels, KTC and Kubota Dealers partner together to reward the achievements of Kubota Technicians.
Later this year, Kubota University will provide additional information on Company-sponsored recognition activities.
Why is Kubota rolling out a new Certification Program? What are we hoping to accomplish here? Our primary goal is for Kubota University to work together with Kubota Dealership personnel to help develop professional skills enabling exceptional customer satisfaction. Kubota University is On Your Side and a robust Certification Program builds skilled Technicians who know how to satisfy Kubota customers and keep their equipment running well.
Getting Started
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RegisteredRegistered Level is not Product-Specific. It exclusively consists of eLearning modules, including the assessment.
It establishes and confirms a Baseline Knowledge of technical principles, tools, and techniques.
Over time, we expect more than 80 percent of all Kubota Technicians to achieve this certification level. There will likely be a goal incorporated into Service Certification in 2022, so please make it a priority for every Technician to complete Registered level by the end of 2021.
Levels of Certification
MasterMaster Level courses focus on more complex diagnosis and advanced training in the following areas:
» Diagnosis of power-train concerns
» Diagnosis of computerized power-train controls
» Diagnosis and repair of hydraulic systems
» Development of Technician mentoring and leadership skills
The courses are designed to help Technicians to be able to tackle complicated customer concerns and to perform difficult or complex repairs, including component disassembly, repair and re-assembly. A hands-on testing element will be incorporated in the Master Level courses. Technicians completing these courses will be expected to perform high level diagnosis during the various Master Level Training.
Learning objectives include:
» Technicians will demonstrate the ability to use job aids and reference materials (particularly tools like KOBD-ACE and Diagmaster) to perform the above-listed tasks
» They will demonstrate a practical familiarity with the machines’ systems (Electrical/electronic, hydraulic, mechanical), both in terms of the elements that do the work and control the work
Master level courses are planned to begin late in 2022.
AdvancedAdvanced Level courses build product-specific skills that Technicians will apply regularly as they contribute in the dealership. Completion of the Advanced Level requires a passing score of 80% or higher on the Advanced Level assessment. Advanced Level Technicians will be expected to perform:
» PDI and Quality Assurance checks before customer delivery
» Recommended Maintenance
» Basic Troubleshooting/Diagnostics
» Basic Repairs (i.e. component replacement)
» Manufacturer Campaigns
» Diagnosis of power-train concerns
» Diagnosis of computerized power-train controls
» Diagnosis and repair of hydraulic systems
Learning objectives include:
» Technicians will demonstrate the ability to use job aids and reference materials to perform the above-listed tasks
» They will demonstrate a practical familiarity with the machines’ systems (Electrical/electronic, hydraulic, mechanical), both in terms of the elements that do the work and control the work
» Recognize normal operating characteristics of machines
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Product centered paths for Advanced and Master Levels
» Turf Equipment
» Utility Vehicles
» Compact Tractors
» Utility Tractors
» Ag Tractors
» Hay Products
» Skid & Track Loaders
» Excavators
Eight Paths
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Registered Level Courses
» Kubota Basic Hand Tools
» Precision Measuring Tools
» Kubota Basic Electrical
» Kubota Electrical Schematic Overview
» Kubota Can Bus System Fundamentals
» Kubota Basic Hydraulics
» Kubota Hydraulic Schematic Overview
» Kubota Transmission Fundamentals
» Kubota Differential and Axle Overview
Course Title
» Kubota Diagmaster Basic Use
» Kubota Diagmaster Advanced Use
» Kubota Diagmaster Advanced Function: Supply Pump Learning
» Kubota Diagmaster Advanced Function: DPF Manual Regeneration
» Kubota Tier 4 Emissions
» Introduction to Selective Catalytic Reduction (SCR)
» Kubota HVAC Fundamentals
» Kubota Failure Analysis Overview
» The Kubota 7-Step Diagnostic Process
All Registered level courses are currently available from the Kubota Learning Portal homepage via one-click
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Advanced Level Courses
Course TitleAdvanced Level Certification Path Mapping
Compact Tractors
Utility Tractors
Ag Tractors
Hay Equipment
Skid Steer & Track Loaders
Excavators Turf Equipment
Utility Vehicles
Technical Foundation: Compact Tractors •Technical Foundation: Utility Tractors •Technical Foundation: Ag Tractors M8 M8 Only
Technical Foundation: Ag Tractors M7 •Ag Tractor Drive Systems* •Technical Foundation: Hay Products •Technical Foundation: Skid & Track Loaders •Technical Foundation: Excavators •Technical Foundation: Turf Equipment* •Technical Foundation: Utility Vehicles •Technical Foundation: Kubota Diesel Engines • • • • •Cummins QSB6.7 Engine training (M8 Only) M8 Only
Compact & Sub-Compact Tractor HST Transmissions* •Utility Tractor Powershift Transmissions* •Construction Equipment Hydraulic Systems • •Operation & Adjustment: Hay Products* •Advanced Level Certification Assessment • • • • • • • •
*These classes are planned for 2022 | Note: All class schedules vary by location
Advanced Level Courses are a Hybrid of Remote/Online and Face to Face Instructor-Led TrainingSkills Focused | Hands-on | Diagnostics | Scan Tool Application
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Advanced Level Assessments
Complete the three ILT Courses listed above and the corresponding Advanced Level Assessment.
Upon successful completion of the Assessment, the Technician is now eligible to proceed to Master Level Training and Certification.
*Refer to page 5 and 6 for specific details
*Technician A wants to be Advanced Level Certified in Utility Vehicles:
*Technician B wants to be Advanced Level Certified in Skid Steer & Track Loader:
Complete all Registered Level Courses and the Registered Level Assessment. Complete three Advanced Level courses in the Skid Steer & Track Loader
Certification path: » Technical Foundation: Skid Steer and Track Loaders » Construction Equipment Hydraulic Systems » Technical Foundation: Kubota Diesel Engines
For Example:Beginning in late 2021, Kubota University is planning limited deliveries of three Advanced Level Assessments for Technicians who have completed all of the courses in these three certification categories:
» Utility Vehicles » Skid Steer & Track Loaders » Excavators
In each of the categories listed above, all the required courses are ready and planned for delivery at Kubota Training centers throughout the remainder of 2021. Once a Technician has completed all of the courses being offered in a given path, and has also passed the Advanced Level Assessment, they become Advanced Level Certified in that category. A score of 80% or higher is required to pass.
The Advanced level Assessments will consist of a four-part test. Two of the portions will be fault based scenarios requiring hands-on diagnosis. There will also be a multiple-choice test and a station with electrical and hydraulic schematic analysis as well as an electrical breadboard circuit analysis. A thorough Technician Preparation guide will be available for Technicians to prepare for their test day enabling them to study all the areas where they will be tested. If a Technician pays attention in class, and applies what was learned, they should have no trouble passing this assessment. The entire assessment will correspond to what was learned in the various courses in each individual certification path.
Complete all Registered Level Courses and the Registered Level Assessment
Complete Technical Foundations: Utility Vehicles and the Utility Vehicle Advanced Level Assessment
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Master Level Courses
Kubota Master Level courses are planned for late 2022. These courses will be a Capstone course for Kubota Technicians who are experts in the various areas of certification.
The Master Level courses will build skills to include: » Advanced Diagnostic Training » No Code Diagnosis on ECU Related Failures » Soft-Skills, Teamwork and Mentorship Training
Successful completion of the Master Level course will incorporate a hands-on element of testing.
The goal of Master Level training is to help Technicians to become equipped to speedily repair Kubota equipment with a minimal downtime and less need to seek outside help from Kubota employees such as the TSC and FSRs.
KU will be communicating more about the Master Level Courses in 2022.
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Kubota Learning PortalTo support Technicians in preparing for certification, Kubota University offers a combination of self-paced, on-line and Instructor-led courses. Technicians can enroll and take the courses from the Kubota University Learning Portal.
On the Learning Portal, Technicians will find a dedicated curriculum for the Registered Level courses and each of the Advance and Master Level courses as they become available.
Get started today by enrolling in the Registered Level Curriculum.
For Additional Help ContactKU Helpdesk: 1.844.582.8648
Email: [email protected]
Training Resources
© 2021 Kubota Tractor Corporation
All rights reserved.
Technical specifications subject to change without notice.