Promoting Training & Performance Support Analytics @ the manufacturing workplace

The Manufacturing Training Analytics (Man.Tr.A.) Maturity Model for Lace Project

Fabrizio Cardinali, Chief Strategy & Marketing Officer sedApta Group, smart manufacturing made easy

www.sedApta.comEDEN Annual Meeting 2014, Zagreb

#laceproject

EU Grant Nr 619424

The LACE Project

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WP5: LA @ WorkplaceWP6: LA @ Primary & FurtherEducationWP7: LA @ Higher Education

From the Internet of bits to the internet of things

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Internet of Things

•Smart Machines•Industrial Internet•Embedded Sensors•Advanced Robotics

Digital Marketplaces

•Crowd sourcing •Engineer to Order•Configure to Order•Produce on Demand•Make to individual

3d printing

•New materials•Additive/subtractive•Produce on demand

Transformation Need

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Transformation Strategy(New Plants, Processes, IT Tools and Skills)

Need to Transform

Cost Competition

Shift from fixed to variable

costs

Speed to Market

Low Cost Sourcing

Innovation

Market Access

Demand Volatility

Globalization

Ottimizzazione inventari

New Key

Performance

Indicators (AGILITY)

The «as is» manufacturing industry

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Today Manufacturing Companies are:

• SILOED, having often hundreds of software applications installed, extending the gaps of central EnterpriseResource Planning (ERP) infrastructures

• UNIQUE, having often hundreds of procedures, tasks and processes redefined every time for single plants andproduct lines activations

• UNDER PRESSURE having the need to evolve their operations towards a demand driven value network(DDVN).

“New paradigms are needed if manufacturing is to keep pace with thecomplexity of a DDVN. It requires a fundamental rethinking of business process flows, application architectures, delivery and support models as well as the required performance measurements.”

Source: Manufacturing 2.0: A Fresh Approach to

Integrating Manufacturing Operations With DDVNSimon F Jacobson, Leif Eriksen, Phanney Kim, Gartner Research 2010

The «to be» manuafcturing industry

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Process Driven Echosystem

Tomorrow’s Manufacturing Companies need towards a Demand Driven Value Network of providers & suppliers :

• Integrate Process & Data in the Supply Chain

• Enable Orchestration, Collaboration, Intelligence& Up skilling of the supply chain stakeholders

• Redesign & standardise processes towards newDD production models (e.g. configure to order,engineer to order, make to individual, produce ondemand)

“According to Gartner's 2013 CIO Survey, nearly one-third of CIOs are also chief process officers, tasked with driving process transformation programs for their enterprises. 47% of them rank multi site process standardization as top of their priority list. ”

Source: Business Transformation and Process

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New Ideas

Common Ideas

BetterIdeas

Modelling & Appraisal StrategiesSample 1 GARTNER DDVN (Demand Driven Value Network)

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“To be”

Ambition

“as is”

Status quo

Project 1

Project 2

© 2010 Atos Origin

No One Left Behind

Process Modelling & Appraisal Startegies –Sample 2 ATOS MMM

Supporting People Upskilling & Transformation

1. Performance Support .vs. eLearning

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Learning Curves(Hermann Ebbinghaus, 1885)

• 20 minutes after training you forget

42% of what you were trained

• 24 hours after, 67% is forgotten

• 1 month after 79% is forgotten

At the end you with traditional means

you retain 21% of what you were

trained

Performance Support .vs. eLearning

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Learning Curves(Hermann Ebbinghaus, 1885)

Retention is dramatically increased by

means of:

• Continuous repetitions whilst executing

tasks @ the workplace

• Contextualized information &

knowledge support whilst taking

decisions @ the workplace

Performance Support .vs. eLearning

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1

First Training

2

Additional Training

3

Apply & Recall

4

Decision Taking

5

Manage Change

eLearning Mobile learning

ClassroomCoaching

Electronic Performance Support Systems

70% AT THE WORKPLACE

20% During Coaching

10% in the Training Room

The 70:20:10 perfect mix

The Five Moments of Learning

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Stage 1: NeedsAnalysis

Holistic Transformation Strategy

PEOPLE

ICT ProcessesStructure

Stage 2: Gap Analysis and Transformation Strategy

Models

Maturiity

AppraisalMeasure

Stage 3: Process Models & Metrics

Process Community

Analyse

Redesign

Standardise

Train & Support

Execute

Monitor

Continuos Improvement

Stage 4: Value Generation

Performance Measurement & Improvement

SCOR™ DCOR™SCAMPI ™CMMI ™Vollmann™ MMM™ISA95™Ecograi™ ISO 22400™ AQPC™

Process Modelling, Measurement & Appraisal Sample 1: General

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SCOR™ DCOR™SCAMPI ™CMMI ™ Vollmann™MMM™ISA95™ APQC™ISA22400™

Process Modelling, Measurement & Appraisal Sample 2: Software Industry

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SCOR™ DCOR™SCAMPI ™CMMI ™ Vollmann™MMM™ISA95™ APQC™ISO 22400™

Processes Tools Data

Process Modelling, Measurement & Appraisal Sample 3: Supply Chain Industries

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SCOR™ DCOR™SCAMPI ™CMMI ™ Vollmann™MMM™ISA95™ APQC™ISO 22400™

Process Upraisal in Manufacturing Industries

Inc

re

as

ing

ag

greg

atio

n

Audience:

CFO, CEO

Plant Accounting,

Finance

Plant Management,

Operations

Management

Operators, Supervisors,

Quality, Engineers,

Technicians

Profitability

Inc

re

as

ing

ab

ility t

o t

ake

ac

tio

n

CorporateFinancials

Aggregated Financial& Operations Metrics

Operations-level KPIs &Dynamic Performance Metrics

External

Investors

& Creditors

Internal

Strategic

Business

Planning

Plant floor sensors, Operator, and machine to machine interface

Machine to Machine

The LACE Project

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WP5: LA @ WorkplaceWP6: LA @ Primary & FurtherEducationWP7: LA @ Higher Education

WP5: Learning Analytics @ the workplace-The Man.Tr.A. Maturity Model

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EQF 1

EQF 3

EQF 5EQF 7

0

1

2

3

4

5

Trai

nin

g O

urt

com

es

Trai

nin

g M

atu

rity

Training Technologies

MAN.TR.A ™ is a trademark of Skillaware - a Company of the sedApta Group- All rights reserved.

The Man.Tr.A3 Maturity Model Phases

Phase 1: Man.Tr.A. Analysis SurveyPhase 2: Man.Tr.A. Maturity ModelPhase 3: Man.Tr.A ProcessesAppraisal

Man.Tr.A

Technology

Outcome Maturity

The Man.Tr.A3 Maturity Model -Deliverables

A 1: Man.Tr.A. Report AnalysisA 2: Man.Tr.A. KPI AnalyticsA 3: Man.Tr.A Processes Appraisal

The Man.Tr.A. Manufacturing Training Maturity Analysys

20MAN.TR.A ™ is a trademark of Skillaware - a Company of the sedApta Group- All rights reserved.

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“Promoting Training & Performance Support Analytics @ the manufacturing workplace. The Manufacturing Training Analytics (Man.Tr.A.) Maturity Model for Lace Project”

by Fabrizio Cardinali

was presented at EDEN Annual Meeting 2014 on 12 June 2014

Email: Fabrizio.Cardinali@sedApta.comURL: www.sedApta.comTwitter: CardinaliF

This work was undertaken as part of the LACE Project, supported by the European Commission Seventh Framework Programme, grant 619424.

These slides are provided under the Creative Commons Attribution Licence: http://creativecommons.org/licenses/by/4.0/. Some images used may have different licence terms.

www.laceproject.eu@laceproject

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