las magazine - another trial

yourbuilding repair network

Issue 1

In this

issue...Page 2-3

News

Page 4-5

Feature

Page 6

Hello & Good-

bye

Page 7

Best of...

Page 8

Getting to know

Summer 2009 The quarterly journal for the clients, contractors and staff of LAS.


2

Issue 1 Summer 2009 www.lanesassist.com

Lanes Assistance Serv-

ices is set to launch a

new home insurance

claims management

system to further im-

prove its already excel-

lent service levels.

The building repair net-

work has confirmed

they are to launch the

G-Claim 3.5 system in

June after a successful

trial period with a num-

ber of its Manchester

based claim handlers.

The system will replace

the company’s already

successful G-claim sys-

tem which is currently

used by several insur-

ance claim administra-

tors throughout the UK.

The software will incor-

porate a traffic light flag-

ging system that will

direct claim handlers to

the next stage of the

claim, ensuring that

customers will receive

an excellent standard of

customer service.

LAS director of opera-

tions, Wendy Harfield

told Post that the new

system will speed up

the claim process and

ensure policyholders re-

ceive a quick resolution

to their claim.

She said: “The new G-

claim system will allow

us to more efficiently

deal with the needs of

the policyholder.

“The traffic light flagging

system will ensure that

customers are dealt

with in a timely manner.”

Lanes’ contractors are

also now using the new

Magicomm G303 which

allows surveyors to up-

load survey reports and

estimates onto the G-

claim system, meaning

claim handlers and the

authorisation team can

have quick access to

estimates and photo-

graphs taken onsite.

The system has been

developed by Australian

based McMullan Con-

sulting in line with the

requirements of LAS, to

ensure the system is

absolutely perfect for

the needs of its users.

Lanes Assistance Serv-

ices were last year win-

ners of the E-Business

award at the British In-

surance Awards.

G-claim 3.5

set for July

launch date


3

Issue 1 Summer 2009www.lanesassist.com


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6


Ian is the best and always will

be. Ian is the best and always

will be.Ian is the best and al-

ways will be.Ian is the best and

always will be.Ian is the best

and always will be.Ian is the

best and always will be.Ian is

the best and always will be.Ian

is the best and always will

be.Ian is the best and always







is the best and always will


will be.









is the best and always will be.








the best and always will be. Ian

is the best and always will be.

7yourbuilding repair network


Contractor of the quarter

Employee of the quarterIan Skidmore

Betacove


Getting to know...Justin Moule

Quality & Training co-ordinator

1. What is your all-time favourite film?

2. What is the last great book you read?

3. What is you favourtie album of all-time?

4. What is your dream holiday destination?

5. What is your favourtie food?

6. What is your favourite board-game?

7. Who is your favourite band or recording artist?

Justin has worked in insurance since starting as a

claim handler with Legal & General in 2001.

Since then he has gained experience with several in-

surance companies before joining Lanes Assistance

Services in October 2007.

Justin was initially hired to help out with the training

and on-going development of LAS claim handlers.

Favourite film of all time would have to be The Green Mile.

The last good book I read is actually the one I’m just about to finish. It’s called ‘The Shack’

by WM Young.

It would be a real push to decide on one favourite album of all time but i’m a big Coldplay

fan and their last one, ‘Viva La Vida’ is definitely one of my favourites.

Dream holiday destination would be somewhere like Mauritius, Barbados, or Hawaii. Any-

where with lots of sunshine and plenty of beaches and booze!

My favourite food would have to be Italian. I’m a keen (and pretty good) cook and i love

cooking Italian peasant dishes.

Sorry, can’t stand board-games!

Coldplay, but i’ll pretty much listen to anything involving

guitars.

Registered Office:

17 Parkside Lane, Parkside Industrial Estate, Leeds, LS11 5TD.

Reg No. 2708265 Registered in England


las magazine - another trial

Documents

ian isthe

best andalways

new gclaim system

claim handlers tothe

manchesterbased claim

system injune

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repair network4issue