L A U N C H I N G A D I R E C T- T O - C O N S U M E R C H A N N E L

H A S N E V E R B E E N E A S I E R … O R FA S T E R

TotalCommerce™ is Jagged Peak’s end-to-end outsourced eCommerce solution that bundles the EDGE™

platform with extensive services and support, giving you everything you need to launch and operate a

successful online business.

It’s the ideal solution for consumer packaged goods companies and branded product

manufacturers seeking to establish or expand a direct, online business quickly and affordably.

In fact, Jagged Peak can deliver a fully functioning “shop-to-ship” online sales channel in

90 days or less. At the same time, we can relieve the client of the burden of investing in and

maintaining expensive IT and supply chain infrastructures … and managing complex order

fulfillment and warehouse operations.

TotalCommerce is fully integrated through the EDGE eCommerce platform, from order

capture all the way through the warehouse management system and the transportation

management system. And, it’s offered with all of the associated Web development, IT

services and user training, as well as our FlexNet™ order fulfillment and program

administration services to ensure long-term success.

Outsourcing options range from the entire

end-to-end solution to whichever à la carte

options solve your specific online business challenge—freeing you

to focus on your core competencies. And, unlike other outsourced

business models where the solution provider is compensated

through a revenue-sharing model, with TotalCommerce you

simply pay for the services you need, while maintaining complete

control of your brand and ownership of your channel, customers

and sales revenue.

End-to-end or à la carte, TotalCommerce drives your direct-to-

consumer online business success, giving you all the benefits of

outsourcing with all the control of insourcing.

Why TotalCommerceSpeed to Market

• Get a fully functioning “shop-to-ship”

online sales channel in 90 days or less.

Increase Top-Line Revenue

•RedirectcapitalinvestmentsforIT

infrastructure into revenue-generating

sales and marketing activities.

Lower Operating/Supply Chain Costs

•Takeadvantageofoureconomiesof

scale to drive lower freight and

fulfillment costs.

Improve Profitability/ROI

•Exceptionalorderdeliveryperformance

results in enhanced customer

satisfaction, which leads to repeat

business and more profit.

THE TOTAL PACKAGE: CAPTURE. PROCESS. FULFILL.

EDGE is the Technology Engine that Propels TotalCommerce

Every TotalCommerce solution Jagged Peak delivers is built on and managed through the EDGE eCommerce

platform, which encompasses the ECP, OMS, WMS and TMS in one fully integrated framework. EDGE is a truly

world-class solution because it encompasses advanced website management funtionality as well as omnichannel

distributed order management capabilities.

All-in-One Functionality

EDGE’s robust capabilities, features and funcationality enable users to administer all of the activities related

to their online sales channels in real time. This is done through a single command-and-control interface

comprising modules that encompass every aspect of the eCommerce enterprise.

The EDGE Content Management System (CMS), called Agile™, has easy-to-use drag-and-drop layout tools that

enable users with very little technical know-how to dynamically build site navigation, create web pages, and

add pre-built eCommerce functionality, content, graphics and other rich media—all without the constraint of

templates or the need to involve IT.

Users can add and position site navigation, page layouts, shopping carts, catalogs, guided and

advanced search, customer reviews, side-by-side product comparisons, gift registries, wish-lists, email-a-friend,

order tracking, newsletter sign-ups and much more. Agile also supports multiple smaller-screen footprints for

mobile sites. Users can easily configure their website for responsive design, enabling it to

automatically switch to the appropriate view—either by browser detection or by giving the customer the

option to switch views based on the device.

The Order Management System (OMS) is the central commerce hub within EDGE. This is where orders are

aggregated from multiple websites, marketplaces, stores and call centers. EDGE accepts and processes all types

of orders, including sales orders, distribution orders and backorders, as well as blanket, split, auto-ship and

complex continuity orders. EDGE continually checks real-time inventory stock status, calculates taxes, lets

consumers opt to pay for expedited delivery, processes credit cards and deposits revenue in your bank account.

Its advanced Availability to Promise (ATP) functionality controls the capture of orders based on inventory

availability or scheduled availability. This is a fundamental eCommerce best practice that eliminates blind

order taking. EDGE also verifies shipping addresses, issues order picking instructions and prepares shipping docu-

ments—including those needed for international shipments, and then sends order execution instructions to the

optimal fulfillment provider based on inventory availability and proximity to the customer.

Omnichannel Analytics

With 360-degree visibility to all order activities, EDGE captures critical cross-channel

data. This data is graphically presented in the Channel Analytics module where it

can be used to build strategies and very targeted marketing initiatives to generate

higher conversions, average order values (AOVs), items per order and repurchase

rates. Users are able to create personalized dashboards to view data in a way that

makes it extremely relevant to their role. Reports with select analytics can be

generated on demand or set up for distribution daily, weekly, monthly or on any other schedule that provides

timely and actionable business intelligence insights. And, finally, a goals feature enables users to set-up and

track the progress of ads, campaigns and conversion paths across all channels, pinpointing the most successful

to ensure marketing dollars are spent to support company objectives.

Extensible Architecture Highly extensible, EDGE employs a broad set of APIs that make it easy to leverage third-party tools, apps and

services, including address validation, tax calculations, payment gateways, product reviews, surveys, advanced

guided search, etc. Additionally, EDGE employs an OpenTools integration layer and an Enterprise Service Bus

(ESB) adapter that support seamless integration with a wide array of internal and/or external systems via

data exchange (EDI/XML and flat files).

FlexNet™ Provides eCommerce Order Fulfillment Any Time, Any Place

Regardless of whether you’re shipping a single item or a truckload of goods, the end game is the same:

deliver the right product to the right place at the right time in the right condition … and do it at a profit.

FlexNet delivers on this promise, managing the supply side of the TotalCommerce solution.

Jagged Peak’s FlexNet fulfillment network is designed specifically for high-velocity, high-volume eCommerce

order fulfillment. It employs the fully integrated EDGE technology platform to provide

complete order and inventory visibility and transparency across your entire operational

footprint. And, because EDGE is Web-based, FlexNet applies virtual Web principles to

physical infrastructure. This means it can be deployed any place, any time to support

any program, any client and any product.

Essentially, FlexNet can fulfill orders wherever inventory exists. The fulfillment location

can be one of our authorized FlexNet fulfillment providers, another third-party logistics

provider, a retail store or any of your own distribution centers.

FlexNet Highlights •ComprehensiveOutboundSupply

Chain Optimization Solution

•Multi-Point,ConfigurableWarehouse

Footprint

•Web-basedWMSSynchronizes

Inventory Availability in Real Time

with OMS

•AdvancedTMSTechnologyProvides

Carrier and Service Level Optimization

FLEXNET SM

All Jagged Peak-owned and 3PL affiliate warehouses are integrated through the EDGE platform. EDGE

supports a highly automated and standardized order flow synchronized with real-time inventory availability

across multiple facilities. This provides total service accountability of order disposition,

inventory status and operational activities, and ensures that only

completely executable orders are sourced to the optimal distribution

point in real time. The result is a fine-tuned outbound supply that

consistently exceeds customers’ expectations.

FlexNet is specifically designed for same-day “perfect” order processing of small

parcel, B2C, B2B and bulk retail pack-out orders. As a result, the vast majority of

orders sourced through FlexNet reach most U.S. households next-day using

standard ground service, improving customer service and saving on shipping

costs. FlexNet even provides same-day delivery in several major metro locations

in the U.S. and Canada.

Extensive Services Complete the Solution In addition to a world-class eCommerce platform and a scalable fulfillment network, the TotalCommerce solution

includes a comprehensive array of professional IT services and client support services that are essential to operat-

ing a successful online business.

Account Services

Every TotalCommerce engagement is supported by a dedicated Account Executive (AE). These individuals are

the client advocate at Jagged Peak, and they’re responsible for the business relationship, overall account manage-

ment and business development.

IT Infrastructure

Your TotalCommerce solution includes the IT

infrastructure to provide the necessary storage and

processing power needed for a high-transaction

web store. We partner with Savvis, a CenturyLink

company and premier data center hosting provider,

to ensure your eCommerce website is always up

and running, completely protected and optimized

for high-volume traffic.

In addition to removing the burden of investing in and managing the hardware, software and data services,

Jagged Peak provides the following benefits:

Secure and Scalable IT Infrastructure

• Cluster of Servers – Provides maximum storage capacity

and high availability for high-volume web traffic

• Redundant Data Storage – Ensures back-up of all data

• Network Protection – Internal anti-virus protection

and external firewalls provide a two-pronged approach

to data protection

• Data Security – Data integrity controls defend

information from accidental or malicious destruction

• SAS 70 Compliant Data Center – Third-party audits

ensure iron-clad security and network reliability

FlexNet’s flexible and scalable geographic

coverage helps expedite order delivery

and ensure customer satisfaction.

KENT

SANTA ANACLAREMONT

WINCHESTERRENO DENVER

MINNEAPOLIS

GAFFNEY

VANCOUVER

SACRAMENTO

MEMPHIS

FORT WORTH

ST PETERSBURG

SOUTH BEND

TORONTO

CINCINNATI

TRENTONDETROIT

SHERBROOKE

NYC

HOLLISTON

MONTREAL

ROBBINSVILLE

PINELLAS PARK

• Service level guarantees – Qwest’s network SLA guarantees 99.9% uptime, which is one of the

most rigorous SLA guarantees currently offered by any NSP.

• Speed – The network distributes processing to hardware best-suited for the task, and provides a

level of scalability for system growth.

• Security – Architectural design incorporates state-of-the-art tools that protect against external

security attacks.

• Scalability and reliability – Hardware and software implementations are accepted as industry standards

for enterprise-wide reliability and scalability.

IT Services

Every TotalCommerce engagement includes IT Services that encompasses everything necessary for the set

up and deployment of your online business. Our seasoned team of project managers, systems architects,

application programmers, network engineers, systems engineers, business analysts and QA-testing experts

provide consulting, architecture design, network engineering, systems integration, data management,

administrative user interface design and hands-on user training.

Web Development Services

During the development phase of your TotalCommerce engagement, Jagged Peak’s Web

Development Services works with your design team (or you can leverage our design resources),

to deploy best-in-class web stores that deliver an exceptional customer experience. Our websites

consistently garner higher conversion rates, average order value and repurchase frequency. And,

with new media integration … including marketplace and social media, we’re able to drive site

traffic that’s immediately engaged with the ideal balance of relevant content and rich media

combined with attractive pricing, promotions and e-merchandising.

Essential Services

To fully optimize your online business, your TotalCommerce solution can

include our expert Essential Services. These à la carte services include

the support of our in-house eMarketing specialists who understand

how to use SEO, social media, online marketing and e-merchandising to

manage your website to achieve maximum traffic and conversion rates.

This knowledge, combined with an in-depth understanding of the EDGE

platform, enables us to help clients quickly generate top-line revenue and bottom-line profitability.

Technical Help Desk

Staffed with highly skilled EDGE technical support experts, the Technical Help Desk assists all TotalCommerce

clients. From administrative user training to trouble tickets, they are the first line of defense for dealing with

technical issues related to the EDGE platform, including handling inquiries related to management of product

defects (bugs), technical QA, product training, and issuance of product and service updates.

FlexNet Fulfillment Program Management

TotalCommerce clients also benefit from our experienced team of Fulfillment Program Managers (FPMs). These

fulfillment professionals provide hands-on management of the client’s warehouse program, serving as the

central point-of-contact. The FPM is responsible for managing daily program activities and projects (e.g.,

kitting and assembly jobs), monitoring and enforcing SLAs, driving quality control and ensuring continuous

improvement initiatives.

FlexNet Help Desk

Rapid response tacticians, FlexNet Customer Service Representatives

(CSRs) are responsible for program exception management (orders,

inventory, receiving, etc.), and for providing clients with answers to

questions related to program and transactional activities (e.g., WIMO:

Where is my order?).

Call Center Support

Jagged Peak also can offer optional call center solutions to augment your TotalCommerce solution. We have

established partnerships with world-class customer service call centers of various sizes and specializations to fit

your unique requirements. We also can partner with your in-house or outsourced customer service provider to

ensure these call center representatives are trained to place orders and support customer inquiries directly through

the EDGE platform. Information in EDGE is available at the call center agent’s fingertips so they can quickly access

customer records, inventory availability and/or order delivery status—all in real time. This translates to rapid and

accurate responses to customer inquiries, providing an outstanding level of service and a great experience for

your customers.

TotalCommerce Makes the Complex Easy

There’s nothing more important or critical to a

company than programs and initiatives that touch the

customer. At Jagged Peak, we take our clients’ brands

seriously and understand the importance of delivering

on your promises to your customers. This philosophy

has enabled us to develop business relationships

with many of the world’s premier manufacturers and

consumer brand companies. You can rest assured that

these companies only do business with experienced

solution providers that have proven themselves.

Bottom-line: TotalCommerce is a turnkey solution that enables Jagged Peak’s clients to focus

on their core competencies while benefitting from our end-to-end eCommerce expertise.

Customer Service Excellence

•LiveCallCenterSupport

•LiveChatSupport

•Multi-LingualSupport

•IntegrationwithClient’sCurrent

Customer Service Provider

End-to-end or à la carte—it’s just the right fit

TotalCommerce gives you everything you need to ensure

your success:

• World-ClassWebsites

• AnalyticalTools

• Business-BuildingeMarketingServices

• Best-in-classeCommerce/OMSplatform

• CompleteITInfrastructure

• OptimizedFulfillmentNetwork

• OutsourcedModel

Contact Jagged Peak today to speak to an experienced eCommerce professional.Jagged Peak, Inc.

7650 W. Courtney Campbell

Cswy., Suite 1200Tampa, FL 33607 USA

Telephone: 813.637.6900

Toll-free: 800.430.1312

Email: sales@jaggedpeak.com

www.jaggedpeak.com

©2018 Jagged Peak, Inc. All rights reserved.