law, as a marketing tool. e-commerce & legal

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Use law as a marketing tool. Presentation for e-commerce forum of October, 22 2013.

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Page 1: Law, as a marketing tool. E-commerce & legal

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Page 2: Law, as a marketing tool. E-commerce & legal

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Page 3: Law, as a marketing tool. E-commerce & legal

E-Commerce & Legal aspects BY Matthias DOBBELAERE

(PARTNER AT LEGAL FIRM dejuristen / lesjuristes) +

(ICT-JURIST FOR BECOMMERCE) + (BOARD MEMBER FEWEB)

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

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deJuristen

Page 4: Law, as a marketing tool. E-commerce & legal

OR: HOW TO PROFIT FROM LAW?

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 5: Law, as a marketing tool. E-commerce & legal

+ CONTENTS

INTELLECTUAL PROPERTY SOCIAL & BLOGGING

+ Question?

PRIVACY

TRAINING

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

COOKIES

INFORMATION TERMS & CONDITIONS

Page 6: Law, as a marketing tool. E-commerce & legal

Intellectual Property: Why Should I Care?

COPYRIGHT & TRADEMARKS

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 7: Law, as a marketing tool. E-commerce & legal

YOURS

TO TAKE? copyright on the web.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 8: Law, as a marketing tool. E-commerce & legal

CHECK WITH WEBDEVELOPER.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 9: Law, as a marketing tool. E-commerce & legal

(!) CRUCIAL:

TRANSFER OF IP RIGHTS

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 10: Law, as a marketing tool. E-commerce & legal

HOW DO I inform MY visitors?

INFORMATION, INFORMATION

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

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INFORM YOUR VISITOR AND BE

TRANSPARENT.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 14: Law, as a marketing tool. E-commerce & legal

LEGAL OBLIGATIONS.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 15: Law, as a marketing tool. E-commerce & legal

DON’T BE EVIL.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 16: Law, as a marketing tool. E-commerce & legal

Terms and Conditions - Say what?

Deliver great work. Get paid for results.

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 17: Law, as a marketing tool. E-commerce & legal

MAINLY RELEVANT FOR B2C.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 18: Law, as a marketing tool. E-commerce & legal

RIGHT OF WITHDRAWAL.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 19: Law, as a marketing tool. E-commerce & legal

CRUCIAL CLAUSE = €.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 20: Law, as a marketing tool. E-commerce & legal

HOW DO YOU MENTION THIS?

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 21: Law, as a marketing tool. E-commerce & legal

1. SEPARATE BUTTON ON SITE

“WITHDRAWAL”.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 22: Law, as a marketing tool. E-commerce & legal

2. IN E-MAIL:

BOLD AND FRAMED IN.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 23: Law, as a marketing tool. E-commerce & legal

IF NOT? 3 MONTHS withdrawal.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 24: Law, as a marketing tool. E-commerce & legal

BUT THERE ARE EXCEPTIONS.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 25: Law, as a marketing tool. E-commerce & legal

PAY IN ADVANCE?

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 26: Law, as a marketing tool. E-commerce & legal

LIABILITY PARCEL IS LOST OR STOLEN.

SO, WHAT NOW?

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 27: Law, as a marketing tool. E-commerce & legal

PERIOD OF DELIVERY.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 28: Law, as a marketing tool. E-commerce & legal

LEGAL VS. BUSINESS.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 29: Law, as a marketing tool. E-commerce & legal

DELIVER AS PROMISED.

AND EXACTLY AS PROMISED.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 30: Law, as a marketing tool. E-commerce & legal

DON’T FORGET THE PRICE TAG.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 31: Law, as a marketing tool. E-commerce & legal

VALUE ADDED TAX.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 32: Law, as a marketing tool. E-commerce & legal

AND HANDLING AND DELIVERY FEES?

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 33: Law, as a marketing tool. E-commerce & legal

INFORM BEFORE CHECKOUT.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 34: Law, as a marketing tool. E-commerce & legal

T&C ENDLESS PoSSIBILITIES.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 35: Law, as a marketing tool. E-commerce & legal

BY THE WAY: GET A QUALITY LABEL (BECOMMERCE / mylabel).

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 36: Law, as a marketing tool. E-commerce & legal

MY VISITORS, I know all about them.

PRIVACY

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 37: Law, as a marketing tool. E-commerce & legal

I've never looked through a keyhole

without finding someone was looking back.

Judy GARLAND.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 38: Law, as a marketing tool. E-commerce & legal

PRIVACY HANDLE WITH CARE.

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 39: Law, as a marketing tool. E-commerce & legal

SELLING ID DATA?

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 40: Law, as a marketing tool. E-commerce & legal

E-MAIL MARKETING. ANY RULES?

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 41: Law, as a marketing tool. E-commerce & legal

SOCIAL EVERYWHERE.

BLOGGING & SOCIAL MEDIA

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 42: Law, as a marketing tool. E-commerce & legal

GREAT TOOLS.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 43: Law, as a marketing tool. E-commerce & legal

DRAFT A SPECIFIC PRIVACY

STATEMENT FOR YOUR PAGE.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 44: Law, as a marketing tool. E-commerce & legal

PLAY NICE WITH PAID CONTENT.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 45: Law, as a marketing tool. E-commerce & legal

AGAIN: TRANSPARENCY IS KEY.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 46: Law, as a marketing tool. E-commerce & legal

CAUTION WITH FACEBOOK CONTESTS.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 47: Law, as a marketing tool. E-commerce & legal

CREATE A SEPERATE FB-APP!

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 48: Law, as a marketing tool. E-commerce & legal

OH, IT’s JUST A COOKIE.

COOKIES

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 49: Law, as a marketing tool. E-commerce & legal

TYPES OF COOKIES?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 50: Law, as a marketing tool. E-commerce & legal

BELGIAN LEGISLATION.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 51: Law, as a marketing tool. E-commerce & legal

IMPLICIT CONSENT.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 52: Law, as a marketing tool. E-commerce & legal

EXPLICIT CONSENT.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 53: Law, as a marketing tool. E-commerce & legal

VIA BROWSER?

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 54: Law, as a marketing tool. E-commerce & legal

DUTCH LEGISLATION.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 55: Law, as a marketing tool. E-commerce & legal

EXPLICIT CONSENT!

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 56: Law, as a marketing tool. E-commerce & legal

STRICT REGIME: CHAOS.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 57: Law, as a marketing tool. E-commerce & legal

COOKIE MOBILE APP: COMING SOON

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

CHECK COOKIERECHT.BE

Page 58: Law, as a marketing tool. E-commerce & legal

COOKIE MOBILE APP: COMING SOON

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

CHECK COOKIERECHT.BE

Page 59: Law, as a marketing tool. E-commerce & legal

SCREENS

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 60: Law, as a marketing tool. E-commerce & legal

FREE APP WWW.COOKIEAPP.EU

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 61: Law, as a marketing tool. E-commerce & legal

I NEED SOME TRAINING.

LEGAL TRAINING

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 62: Law, as a marketing tool. E-commerce & legal

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

CHECK COOKIERECHT.BE

Page 63: Law, as a marketing tool. E-commerce & legal

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DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

CHECK COOKIERECHT.BE

Page 64: Law, as a marketing tool. E-commerce & legal

+ LAW IS A MARKETING TOOL.

TELL ME MORE!

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen

Page 65: Law, as a marketing tool. E-commerce & legal

USE LAW AS A MARKETING TOOL.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 66: Law, as a marketing tool. E-commerce & legal

DON’T HIDE LEGAL INFORMATION:

MAKE THEM READABLE.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 67: Law, as a marketing tool. E-commerce & legal

NOT EVERYONE TRUSTS YOU/

YOUR WEBSHOP.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 68: Law, as a marketing tool. E-commerce & legal

SO, GIVE them reassurance.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 69: Law, as a marketing tool. E-commerce & legal

+ NO SPELLING MISTAKES.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 70: Law, as a marketing tool. E-commerce & legal

+ NO CONFUSION.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 71: Law, as a marketing tool. E-commerce & legal

+ NO CHEAP DESIGN.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 72: Law, as a marketing tool. E-commerce & legal

+ NO LEGAL UNCERTAINTY.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 73: Law, as a marketing tool. E-commerce & legal

= MORE CONVERSION.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 74: Law, as a marketing tool. E-commerce & legal

ASK NOT WHAT YOU CAN DO FOR THE LAW.

ASK WHAT THE LAW CAN DO FOR YOU.

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MYLEX JURIDISCH NICHEKANTOOR // VOLG ONS: twitter.com/MYLEX oF facebook.com/MYLEX

Page 75: Law, as a marketing tool. E-commerce & legal

Q&A BY MATTHIAS DOBBELAERE

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PARTNER AT deJuristen / LESJURISTES, ICT-JURIST AT BECOMMERCE AND BOARD MEMBER FEWEB

FOLLOW US VIA TWITTER (@deJuristen) oR FACEBOOK (/deJuristen).

DEJURISTEN - LESJURISTES // VOLG: twitter.com/deJuristen oF facebook.com/deJuristen