lawrence proposal presentation (update for city council july 2011)

8/6/2019 Lawrence Proposal Presentation (Update for City Council July 2011)

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City of LawrenceOn-Street Parking Management Services

July 7th

, 2011


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Partnership Approach

Dedicated Team of Municipal Experts

Local Presence

Industry Specific Training and Development

Introduction: SP Plus Municipal Services


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Operational Excellence through managing and operating theparking system, while maintaining the highest level of

constituent services.

Maintaining strong working relationships with residents, andbusiness community.

Providing outstanding customer services.

Objective: A Successful Parking Program


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General Program Management

A municipal parking program tailored to the City of Lawrence

Parking Infrastructure Management

Phased approach that will address each city block face

Parking Meter Collections and Parking Enforcement

On-site staffing and supervision

Citation Management and Processing

Provided by an industry leading partner with extensive local experience

Parking Services Scope


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Phase 1: Proposed 120 Multi-Space Meters


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Process begins before the award of the contract

Understanding of operational goals and the impact that parking

has on economic development

Includes the municipal team on-site

Recommends a review of policies and procedures that can bedeveloped and/or enhanced

Stakeholders meeting and introduction

Program branding and public relations

Recruitment and Training

Execution

Transition Strategy


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PRE-METER INSTALLATION:

Execute Parking Services Agreement (by 8/10)

Submit Purchase Order for Parking Meters (by 8/12)

Secure Local SP Plus Municipal Office Space (by 8/19)

Conduct Block Face Study of Phase 1 Zone (by 8/26)

Design Signage Package (by 8/26)

Develop PR Campaign (by 9/2)

Establish & Link Websites (by 9/9)

Parking Services Implementation Timeline


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PRE-METER INSTALLATION:

Begin Local Recruiting & HR Initiatives (by 9/16)

Conduct Community Meetings & Forums (by 9/16)

Prepare Meter Location Prep-Install Site Work (by 9/23)

Install Parking Meters on-Going (by 9/30)

Coordinate Data File Transfer (by 9/30)

Hire & Train Parking Enforcement Officers & Staff (by 9/30)

Go Live Date (by 10/11)



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POST-METER INSTALLATION:

Parking Meter Enforcement in Phase 1 Zone Only

Meter Revenue Collection & Reporting

Violation Processing & Tracking

Payment Collection

Meter Maintenance

On-Going Community Communication Initiatives

On-Going Parking Consultation



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Technology Partner: Complus

25 Years of Experience Over 20 Years working in MA.

Largest Ticket Management Company on the East Coast.

Over 150 U.S. clients, including 21 in Massachusetts.

Highest Collection Rates (91% National Average).

No Up-Front Costs.

Free Hardware/Software Upgrades.

36 Month Handheld Replacement Policy.


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Pay & Display Meters - Operations

Customer Friendly

Do not require keypad to input space numbers

Allows patrons to transfer purchased time to another location

Gives customer a receipt for proof of purchase

Builds public/merchant acceptance of paid parking program

Allows for an enforcement grace period program

Does not require constant network communications

Downtown Aesthetics & Costs

Reduces clutter & safety hazards with signage in sidewalks

Allows more cars to park on a block face

Reduces confusion by customers

Reduces on going maintenance issues (signs, markings, etc.)

Maximizes revenue potential


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SP Plus Municipal Services - Branding

For assistance, locate a

Parking Ambassador

Visit cityoflawrence.com

for additional Information

or call (617-956-1101)


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Thank you for your time!

lawrence proposal presentation (update for city council july 2011)

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