lead smart the case for compassionate and...
TRANSCRIPT
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The Case for Compassionate and Humble Leadership
Lead Smart
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Know thy Workforce
CollaborationFeedbackInstant GratificationContribute to an organizationWitnessed the rise of social media
IndependentShort attention span72% want to be entrepreneursDigital Natives
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Compassionate leadership will be a requirement not an option
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Financial Performance
Employee Performance
Stakeholder Relationships
Organization Brand
Culture of the Organization
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To Be a Person Worthy of Being Followed
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CharacterIntegrity
TrustworthinessCompassion
Humility
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Real Leader
Charismatic Narcissist and EvilIncarnate
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“Nearly all men can stand adversity, but if you want to test a man’s character, give him power"
-Abraham Lincoln
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How will you use the power you have been given?
Are you worthy of being followed?
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The Rudder of your Ship
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When leadership fails...
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They lost sight of the mission
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Real Leaders
-Put the people and the organization first-Take a genuine interest in those that lead-Are approachable-Step back while their team moves ahead-Accept responsibility for mistakes that are made-Share the spotlight with others
Listen with the intent to understand rather than the intent to reply
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But does it work?
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Jim Collins-15 year study-”Good to Great”
11 organizations that outperformed others financially
Fierce determination and PERSONAL HUMILITY
Employees happier, empowered, less likely to leave
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Compassionate and Humble Leadership= Less employee turnover
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Employees are the key to your success. Treat them fairlyand with compassion and they will return far more thanthey receive
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Compassionate leadership has a positive impact on Organizational performance
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Tom Rath and Barrie Conchie- “Strengths Based Leadership:GreatLeaders, Teams and Why People Follow”
Gallup Polls- 13 million people in the workforce
Without close friendships and a leader that truly cared about themalmost no chance they would be engaged in their work
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Compassionate Leadership leads to better employee engagementWhich leads to higher productivity for an organization
Gallup: 200% better than those without employee engagement
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Building Relationships
Team-Building
Positivity
Character
Mike Krzyzewski- Duke University
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CompassionateLeadership Works
8 trips to the Final Four and 2National championships
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If you are a person of character and have compassion
People will want to follow you
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Tony Hsieh-Zappos
Improve company-widecamaraderie whichempowers your employees
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My experience with compassionate and humble leadership
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Can Leadership Be Learned?
Can Compassion Be Learned?
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Practice makes perfect- 7 hours- brain function alters
Study: Center for Investigating Healthy Minds at the Waisman Center-UniversityOf Wisconsin-Madison
Compassion
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Get feedback from your subordinates and your superiors
Learn your EQ and develop it if it is low
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EmotionalIntelligence-EI
EQ-how muchYou’ve got
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Emotional Intelligence=social intelligence
The ability to recognize and monitor feelings and emotions of yourselfAnd others
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Daniel Goleman’s 5 elements for emotional intelligence
1. Self-Awareness
2. Self-regulation
3. Motivation
4. Empathy
5. Social Skills
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Your IQ is what gets you hired but your EQ is what gets youpromoted
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Become Self-Aware
The first person we leadis ourselves
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A great man is always willing to be little.”
— Ralph Waldo Emerson
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Part 2- We’re Not as Smart as We Think We Are
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Decision-Making
LaborStakeholder issuesSecurity issuesInnovation and changesTransportation issuesEnvironmental issuesCrisis management
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Rationality- Consider all the possible courses of action and choose thecourse with the highest expected value for your organization
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Cognitive Bias
A cognitive bias is a systematic pattern of deviation from norm
or rationality in judgment
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Mental shortcuts- Heuristics
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Decision-making
Rewrites, Edits, Deletions
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Confirmation Bias
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“There's no question about the human mind and that what the human being isbest at doing is interpreting all the information so that their
prior conclusions remain intact. I mean that is a talent everyone seems to have mastered”
- Warren Buffet( Berkshire Hathaway Annual Meeting-2002)
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Data Science and Cookies…….
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Overconfidence Bias
You have more confidence in something than you should haveGIVEN THE FACTS
Recency Effect
Recent information receives greater weight than does earlier information
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Sunk-Cost Bias
Our tendency to want to continue with something because we’ve alreadyInvested so much time, money and effort into itEVEN THOUGH EVERYTHING IS POINTING TO ABANDONING THE EFFORT
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Space Shuttle Challenger198673 seconds7 dead
NASA
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O-Ring
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Confirmation Bias-Engineers alwaysWant more data
Overconfidence Bias-NASA had a string ofprevious recent successes
Sunk-Cost Bias- There had been severalOther delays. NASA under budgetConstraints, White House and the publicWanted the launch
Launch at all costs rather than Safety First
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GroupThink
Artificial consensus where everyone in the group agrees and are notconsidering contrary evidence.
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Or Worse Yet….
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NASA’s New Policy on Management Decision-Making
Gather input from diverse groups including the astronaut crew,Engineers and operations crews and LISTEN to what they have toSay
The final decision to launch…..left to the astronauts
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Diversity of thought and perspective and being opento changing your mind is the cure
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Compassionate and Humble Leadership
-Creates happier employees-Decreases employee turnover-Causes employees to be more engaged in the organization-Leads to higher productivity and profits for the organization-Gives you a higher EQ-Combats cognitive bias as employees feel free to honestlyvoice their opinions
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You will be worthy of being followed
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“If your actions inspire others to dream more, learn more, do more and become more you are a Leader.
-John Quincy Adams
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Rob Hall
Mount Everest
Scott Fischer
1996