LEADERSHIP BY DESIGN:

COMMITTED TO STRONGER PUBLIC LIBRARY GOVERNANCE BY 2010

Catherine Biss, CEO Markham Public Library Markham:

• Population 276,000

• 6 Branches • (2 @ 30,000, 1 @ 23,000, 2 @ 15,000 and 1 @ 3,200 sq. ft)

• 1 @ 20,000 sq. ft. in initial planning for opening in 2009.

LIBRARY IN 2010

Vital community role Fully merchandized for customer

convenience Staff are customer service experts Technology is pervasive Open for customer convenience

GOVERNANCE

Why Policy Governance?

• Clear framework for staff action.

• Focused outward.

RELATIONSHIP WITH COUNCIL

Key information role re council issues.

Contribute to local economic development.

Libraries are civic and cultural centres.

STAFF RETENTION

Trust Variety of projects Consultation Workload Employer of Choice Succession Planning