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LEADERSHIP BY DESIGN:
COMMITTED TO STRONGER PUBLIC LIBRARY GOVERNANCE BY 2010
Catherine Biss, CEO Markham Public Library Markham:
• Population 276,000
• 6 Branches • (2 @ 30,000, 1 @ 23,000, 2 @ 15,000 and 1 @ 3,200 sq. ft)
• 1 @ 20,000 sq. ft. in initial planning for opening in 2009.
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LIBRARY IN 2010
Vital community role Fully merchandized for customer
convenience Staff are customer service experts Technology is pervasive Open for customer convenience
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GOVERNANCE
Why Policy Governance?
• Clear framework for staff action.
• Focused outward.
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RELATIONSHIP WITH COUNCIL
Key information role re council issues.
Contribute to local economic development.
Libraries are civic and cultural centres.
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STAFF RETENTION
Trust Variety of projects Consultation Workload Employer of Choice Succession Planning