leadership & empathy€¦ · introduction to the empathy walk albert brulé & caitlin...
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Leadership & Empathy: Introduction to the Empathy Walk
Albert Brulé & Caitlin Villeneuve
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Welcome!Agenda:
● Intro & Welcome● Exploring the Generational Divide● What is Empathy, anyway?● The Empathy Walk Exercise● Re-group & Debrief
Have a lovely evening!
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““Leaders who master listening and responding with empathy will perform more than 40 percent higher in overall performance, coaching, engaging others, planning and organizing, and decision making.”
~ Developmental Dimensions International ~
The Case for Empathy in Leadership
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Traditionalist
Baby Boomer
Gen XMillennial
Gen Z
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1922-1945 Traditionalists (age: 73-96)
1965-1980 Gen Xers (age: 38-53)
1946-1964 Baby Boomers (age: 54-72)
1981-1997 Millennials - a.k.a Gen Y (age: 21-37)
After 1997 Gen Z (age: 0-20)
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Generations at Work
▷ First time in history that there are 4-5
generations at work
▷ Reality: ○ Traditionalists are nearly out of the workforce○ Baby Boomers are working into their 70s○ Gen Xers are the most entrepreneurial generation○ Millennials aren’t interested in 40-year career○ Gen Z… stay tuned
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Traditionalist
Baby Boomer
Gen X
Millennial
Gen ZLoyalty, CommitmentDiscipline, Saving $$Keep Work & Family
Life Separate
Status, SuccessWork First: Hard Work, Long
Hours, Self-Actualization
IndependenceExperience, Freedom
Balance Work & Family Life
Connected, SocialWork/Life Balance, Free Time
Professional/Self Development
Social Justice, EqualityConnectivity, Creativity
Ongoing Learning Individuality
GENERATIONAL VALUES
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Baby Boomers“You are valued and needed.”
Gen X“Do it your way! Forget the rules.”
Millennials“You will work with other creative people.”
Gen Z“You will get a new learning opportunity.”
Traditionalists“Your experience is respected.”
Motivating Statements
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▷ Serotonin is released when we feel understood and valued
▷ Oxytocin is created through moments of connection, promoting empathy and trust
The Neuroscience of Empathy
▷ Together, these chemicals have long-term effects that amplify alignment on a team
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Can You Spot the Empathy?
Neither could we...
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““Empathy is the art of stepping imaginatively
into the shoes of another person, understanding their feelings and perspectives, and using that
understanding to guide your actions.”~ Roman Krznaric ~
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Brené Brown on Empathy
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The 4 Attributes of Empathy~Theresa Wiseman~
To be able to see the world as others see it
To be non-judgemental
To understand another person’s feelings
To communicate your understanding of that person’s feelings
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But How?
How do we create opportunities to:
● Stand next to one another?● Walk in someone else’s shoes?● See through their eyes?● Feel with his or her heart?
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The Empathy Walk
▷ Simple—yet powerful—tool for building trust and empathy
▷ Designed to help leaders, supervisors, employees, colleagues connect on a personal level
▷ Walking and speaking side-by-side mitigates hierarchical and status distinctions and puts people at ease
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What the woo?!?
Confessions of a woo-woo skeptic
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Instructions
8
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Debrief
E: What did you experience?
L: What did you learn about yourself, others or the process?
A: How will you apply it?
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CONCLUSION