leadership skills for frontline leaders
DESCRIPTION
45-minute Executive Briefing webinar introducing NetSpeed Leadership.TRANSCRIPT
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Leadership Skillsfor Frontline Leaders
October 2014
©2014 NetSpeed Learning Solutions
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Objectives
• Explore the importance of leadership development for sustained competitive advantage
• Overview the NetSpeed Leadership® blended training system, updated for 2014
• Introduce virtual learning tools to support training dispersed groups
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© 2014 NetSpeed Learning Solutions. All rights reserved. 3
Housekeeping
• Close other programs.• Use Chat to send a message to the Presenters.• Interact using Chat, Polling, and Status Icons.
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Send a Chat Message
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Send a Chat Message
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Status Icons
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Opening Poll
What is driving your organization’s desire to develop your new leaders?
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The Gap
75% of organizations cite leadership development as important
23% say they are effective at developing leaders internally
Source: i4cp
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Urgent Priorities
38% rated building global leadership as the most urgent priority
26% rated retention and engagement as the most urgent priority
Source: Global Human Capital Trends 2014
(Deloitte Consulting and Bersin by Deloitte)
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The Frontline Advantage
“First-leaders make up 50 – 60% of management on average and directly supervise 80% of the workforce. They are central players in a company’s business strategy.”
Source: HBR Blog, Fred Hassan
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Leadership Development
“Given the volatility of the last year and the accelerated pace of change in the economy, companies should be treating leadership development as both an urgent survival tactic and a business opportunity.”
Jay Jamrog
SVP/Research
i4cp
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Demographic Shift
• Every single day, more than 10,000 baby boomers reach the age of 65.
• This will be true every day for thenext 19 years.
Lada Nikravan
CLO
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Training Your Leaders
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NetSpeed Leadership 2®
1. Face-to-face Classroom Training (24, 3-hour modules)
2. Webinar Training modules (24, 90-minute sessions)
3. Post-class online reinforcement tools4. NetSpeed Administrator™
(to report the impact of training)
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Leadership Assessment
Available for individual managers.Also provides aggregated results.
http://netspeedlearning.com/leadership/assessment/
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Gyroscope
A device that keeps you aligned as you are pulled in many directions
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The Guidelines:Your Leadership Gyroscope
1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust
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Leadership Strength
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Leadership Guidelines
1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust
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Leader Behavior:I frequently find ways to celebrate the progress made by teams and individuals.
Create an OptimisticClimate
What advice would you give a new manager who wanted to celebrate more?
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Leadership Strength
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Leadership Guidelines
1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust
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Promote CollaborativeRelationships
Open-handed give and take is mandatory in an effective, fast paced, organization
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Promote CollaborativeRelationships
Leader Behavior:I actively encourage honest feedback and input from others.
5 – Frequently4 – Sometimes3 – Occasionally2 – Rarely1 – Almost Never
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Leadership Strength
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Leadership Guidelines
1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust
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Encourage ExceptionalPerformance
The competitive landscape requires that we set and consistently achieve stretch goals
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Leader Behavior:I address performance problems quickly and constructively.
Encourage ExceptionalPerformance
What is the impact when the leader fails to address performance problems well?
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Leadership Strength
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Leadership Guidelines
1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust
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Focus for High Impact
A disciplined approach enables us to stay on course in the face of unpredictable change
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Focus for High Impact
Leader Behavior:I skillfully plan and execute assignments.
5 – Frequently4 – Sometimes3 – Occasionally2 – Rarely1 – Almost Never
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Leadership Strength
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Leadership Guidelines
1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust
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Cultivate Trust
Lack of trust cripples an organization’s ability to perform
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Cultivate Trust
Leader Behavior:I assume people have good intentions.
How does this assumption affect the leader’s behavior?
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Cultivate Trust
What are examples of trust busters at work?What are examples trust builders at work?
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Leadership Poll
What kind of leader are you?
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Virtual Leadership
To maximize this leadership strength in a virtual world, my best advice is….
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Three Tracks – 24 Modules
Leadership Development – 8 modules
Performance Management – 8 modules
Professional Development – 8 modules
Available for classroom and virtual delivery
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Post-Class Reinforcement
Job Aid Cards
Electronic Magazine
NetSpeed On The Job™
NetSpeed Coach®
NetSpeed Administrator
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Ezine Reinforcement
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Performance Support
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Testing & Reinforcement
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Personal Coach
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Level 3 Evaluation
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Administration
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Insights and Actions
Share one insight or one action you intend to take now.
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Complete the Survey
Receive:• Three seats in the next NetSpeed Leadership
webinar (Appraising Performance on November 11)
• A link to view the slides from this webinar
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Year End Promotion
• 15% off all program and services
• Purchase by December 19, 2014
• Includes licensed content, instructional design services, and virtual facilitator certification
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Q & A
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