leading communications manufacturer realized improved business processes with ams

The Client

The client is a global leader in wireless communication systems and products. Backed by strong research and development, they combine technical expertise and proprietary technology with global manufacturing capability to provide customers with infrastructure solutions for evolving global communications networks in more than 130 countries around the world.

Industry

Manufacturing

Geography

USA

TM

Application Management Services (AMS) Success Story @ YASH

Leading Communications Manufacturer Realized

Improved Business Processes with AMS

“Our relationship with YASH has expanded every year and we view them as a partner and not a vendor. They

consistently advise us on best practices and deliver what they promise.”—Director,

Global Information Systems

IT Department Overburdened by Demands of Growing Business

As a global organization, the client was spending a large portion of their IT budget on maintenance costs and time allocated

on user-support issues. The internal IT department was becoming increasingly overburdened by the demands of supporting a

growing business, which led to inefficiencies in mission-critical initiatives. The client sought a strategic partner to provide

flexible and customizable application and maintenance support based on their needs, their technologies, and their budget.

YASH Delivered Measurable Business Results

with Client-Specific Solution

YASH Technologies was selected as the strategic partner for their focus on improving the

total value of application ownership by leveraging extensive application experience,

knowledge management and best practices.

Before initiating the delivery of AMS, YASH performed their proprietary PathFinder

System Health Check Service to achieve a faster and more efficient knowledge transfer.

In less than three weeks, PathFinder provided personalized views of key metrics and

actionable intelligence that enabled decisive and collaborative business processesthat determined:

Underlying basis level parameters to identify potential areas of enhancement

Technical customizations done to identify potential areas of improvement

The functional configuration to determine the specific processes that have

been configured in the system or areas not fully utilized

This snapshot of the client’s system landscape enabled YASH to design and rapidly

deploy a customized support model. The client’s initial support model was primarily

geared toward 24/7 help desk support to ease the demands of the IT department. YASH

provided a flexible, onsite and offshore hybrid support system to proactively identify

and resolve problems quickly and efficiently to minimize user impact. The customized

hybrid AMS program allowed the client to utilize only what they needed and the savings

allowed them to initiate other projects. The AMS program included access to a broad set

of SAP skills to support the client’s environment, which provided worry-free personnel

sourcing management. YASH’s help desk support also included these valueadded services:

Conducted customer-specific process orientation to improve quality of service

Worked in collaboration with end-users to analyze tickets and decide

the best resolution

Implemented preventive root-cause fixes to reduce the incidence ofissues and risk

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Technology Component

SAP R/3 4.6 C

Hardware HP

OS HP UX

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Client Realized Significant Benefits of AMS and Extended Support Activities with YASH

For More Information: Email: [email protected] I Visit: www.yash.com

Working with YASH, the client saw faster help desk issue resolution, improved productivity, and enhanced system agility.

Because AMS provides the flexibility to scale up or down to meet changing business needs, the client decided to utilize YASH

for more than just AMS. This transition to strategic partner allowed the client to realize mission-critical objectives and their

underlying benefits more rapidly. The extended support activities that YASH performed included:

Accounts Payable roll-out

System roll-outs to the client’s European and Indian locations

Participated in the upgrade advisory

Provided functional support that included Production Run Requests, job analysis, and batch dump resolutions

Implemented AP workflow system and integrated with digital invoice system

Assisted in SAP Project Systems implementation

YASH was able to transform the client’s support challenges into tangible benefits. The client was able to transfer a large

percentage of their IT maintenance to more cost-effective offshore developers, without any loss in productivity. Pending user

support issues was significantly reduced, due to YASH’s rapid resolution time, effective solutions, and increased bandwidth.

By utilizing offshore capabilities, the client realized financial advantages with predictable and transparent support costs.

Improvements in organizational business processes and system documentation, and proactive performance tuning created an

efficient SAP system, which reduced the total cost of ownership for the client.

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About YASH Technologies

YASH Technologies focuses on customer success. As a leading enterprise business and technology partner for medium and

large global customers, we leverage technology and our flexible delivery models to drive performance and business value

throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of our

customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best

practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services.

YASH is a SEI CMMI (Level 3) and an ISO 9001:2000 certified company with US and India headquarters and regional sales and

development offices spread across 3 continents.

leading communications manufacturer realized improved business processes with ams

Technology

maintenance support

customized support model

offshore hybrid support

clients initial support

yashs help desk support

specific processes

clientmanufacturingthe

clients system landscape