leading with lean - lmj conference, london, may 2016

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Leading with Lean

Philip HoltHead of Operational ExcellenceAccounting Operations

Founded in 1891

HQ in Amsterdam NL

Brand Value > $10Bn

Sales of circa. 21Bn

Green Product Sales > 11Bn

Circa. 108K Employees

R&D Investment of 1.6Bn

Present in over 100 Countries

About Royal Philips

The Leadership Problem

Only 13% of Employees worldwide are engaged at work Sources: Gallup 2013 Employee Engagement Survey & Harvard Business Review 2013

24% of Employees are actively disengaged71% of Senior Executives rank Employee Engagement as very important for Organisational Success

?Be a Yardstick of Quality. Some people arent used to an environment where excellence is expected

The Mindset

Leading with Lean

Philip Holt

Leadership Activism

FROM:Advocate / Involved

To:Activist / Committed

Set Targets

Delegate

Support

Observe

Achieve Targets

Lead

Participate

Role Model

Virginia Mason

Start of the 21st Century:Survival

Poor retention

Leadership Change

A Defective Product (34% rate)

The Challenge:Who is our Customer?

Processes designed around staff, not Patients

Patients care too low

Virginia Mason

you need to have visible and committed Leadership not advocacy leadership Dr. Kaplin

The VMPS(Virginia Mason Production System)

Visible Leadership

Genchi Genbutsu (go see)

At the Gemba (where possible)

Must be fact based

Not just for Manufacturing

The Workplace as a Showcase of Excellence

Living the Lean Principles

Not just being seen; supports Activist Leadership

Understanding the status now

Building Trust

Check = Care

Mosquito Leadership

Infects the Organisation with Change

Influences beyond their sphere of control

Takes a Thought Leadership role

Disruptive not a nuisance

Challenges the Status Quo

Lives the Culture that the Organisation wants

Coaching Leadership

FROM:Directive / Telling

To:Coaching / Asking

Micro-Manager

Expert

Command & Control

Distrust

Opinion Based

Remote / Distant Problem Solving

Hire and Instruct

Short-Term View

Strategist

Leader

Agree & Expect

Entrust

Fact Based

Problem Solving at the Gemba

Hire and Learn

Long-Term Vision

Philip Holt

Lean Leadership

Leadership Activism provides the essential elements of Role Modelling and leading by exampleMosquito Leadership multiplies the Leaders impact beyond their span of control, which will usually, even in the case of Senior Leaders, be quite smallVisible Leadership ensures that the employees see what the Leader is doing and helps to engage the team membersCoaching Leadership moves from directive to coaching leadership and enables sustainable improvementThank you!

Philip Holt

LinkedIn: Philip HoltWebsite: leadingwithlean.comTwitter: @LeanMaster1

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Copyright Royal PhilipsSTRICTLY CONFIDENTIAL DO NOT USE OR REPRODUCE WITHOUT WRITTEN PERMISSION

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