Lean CoffeeWaterloo-Wellington IIBASeptember 24, 2014

What is Lean?

0 The core idea is to maximize customer value while minimizing waste. Simply put, lean means creating more value for customers with fewer resources.

0 A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.

For more information: www.lean.org/whatslean

Lean Involves Process ChangeUsually, there are at least three versions of any process…

What you think it is… What it actually is… What you want it to be…

A clear understanding and communication of thecurrent state is essential to establishing the future state!

What is Kaizen?

Kaizen 改善Japanese for "good change“

0 When used in the business sense and applied to the workplace, kaizen refers to activities that continually improve all functions, and involve all employees

For more information: en.wikipedia.org/wiki/Kaizen

Kaizen Activities

Kaizen Events

0 Process Time Reduction0 Value Innovation0 Kaizen “Blitz”

Customer’s “Points of Pain”

Key Principles of Lean Thinking

What is Important to the Customer?

Value-Added Activities

Accurate

Paid

Quick

What isn’t Important to the Customer?

Non-Value-Added (Waste) Activities

(Too complicated)

What isn’t Important to the Customer?

Non-Value Added But Necessary Activities

5 Key Principles to Remember

0 Define VALUE from the Customer Perspective0 Involve and EMPOWER Employees0 Identify the VALUE STREAM and Eliminate WASTE0 Make VALUE FLOW at the PULL of the Customer0 Continuously IMPROVE and Drive towards Perfection

Reduce: Cost DefectsLead Time Inventory Space

Increase:Product-ivityThrough-put/Flow

Personal Reflection

Hansei 反省0 Self-awareness, reflection and commitment to

improve – the practice of self-reflection

0 Agile (Scrum) Example:0 What did you do yesterday?0 What will you do today?0 What’s in your way?

0 What did you LEARN yesterday (that can be applied today)?

WIIFM?

0 Waterloo-Wellington IIBA Chapter Re-Launch0 We want to:

0 Embrace the principles of Kaizen (good change)0 Ensure that we are meeting YOUR needs as a chapter

member/constituent0 Offer the types of activities/events that ADD VALUE0 Streamline chapter processes where possible to

eliminate WASTE0 We need your help and your feedback in order to be

successful in 2015 (and beyond!)