Learn how to deal with unruly guests at your

hotel

It’s no secret that hotel managers will often go to great lengths in order to ensure a comfortable stay for their guests – however, hotels are witnessing an increase in the number of guests who take advantage of this hospitality.

Don’t let guests take your hotel for granted

If you come across a guest blackmailing you with a bad review for freebies, make sure that you report it to TripAdvisor via their Management Centre. This helps them identify and delete the review later – make sure you provide proof though!

Handling blackmailing guests

When responding to noise issues, ensure that you send your security personnel along with the manager if necessary to confront the guest – and don’t be afraid to inform them about your willingness to involve the authorities if necessary.

Dealing with loud guests

Sometimes guests are just exhausted after a long journey and get upset over trivial issues. Dealing with these guests with a warm demeanor can calm them down – it’s hard to stay angry at someone who genuinely cares about your stay!

Learn to be patient

It’s quite remarkable how a warm smile can disarm even the rudest of guests. Coach your staff to constantly smile – it barely takes any effort but makes a big difference to your guest’s day!

Keep smiling!

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