learn to listen! listening skills for managers and their staff patrick r. williams, ph.d....
TRANSCRIPT
Learn to Listen!Listening Skills for Managers and their Staff
Patrick R. Williams, Ph.D.
The OpportunityThe Opportunity
• Managers are typically subject matter experts, authority figures and project managers. As such, they spend a lot of time giving out information.
• But how much time do you spend taking in information? Professional listening may be the most important and under-
utilized skill in the manager’s communications tool-kit.
The Value of ListeningThe Value of Listening
All successful communications begins with one act – the same act
ResearchInterviewingMeeting planningPerformance reviewsOperations improvement
Today’s AgendaToday’s Agenda
At this teleseminar you will learn how to:
• Identify key listening skills
• Use listening skills in your daily work
• Deploy listening skills to advance your career
Who Is a Good Listener? Who Is a Good Listener? A checklist
• The person who writes learns twice