learn vs. churn balancing access, enrollment, and student success aacrao sem 2012 november 6, 2012
TRANSCRIPT
Learn vs. Churn
Balancing Access, Enrollment, and Student Success
AACRAO SEM 2012November 6, 2012
Sylvia Littlejohn, Director of Enrollment Services
Diane Carr, Associate Vice President for Arts and Sciences
• Located in the midlands of South Carolina around the state capitol• Serves 3 counties
• 18,000+ credit students annually
• 30,000+ corporate and continuing
education students annually
• 100+ programs of study
• 1/3 of area high school graduates attending college first enroll at MTC
• $82 million operating budget
• 6 campuses
• Fifth largest college in South Carolina
• SACS re-accreditation – 0 recommendations
• 97% employers satisfied with MTC grads
• 90+% performance on licensure exams
Midlands Technical College
Providing Access
Managing Enrollment
Ensuring Student Success
State funding cuts, leading to tuition increases
Enrollment surges
Capacity
Changing Paradigm
Completion agenda
Enrollment deadlines set but not enforced
Always open for business
Large number of students who come late in the enrollment process
Need to accommodate late students with same level of service and class availability
College increasingly reliant on tuition dollars because of decreasing public funding
Competition from for-profits with many start dates and no placement requirements
Limiting factors: classroom space, faculty, advisors
Last in, first out
Especially a problem leading up to Fall semester
Co-chairs: Director of Enrollment Services and Associate Vice President of Arts and Sciences
Academic department chairs, transfer advisor and pre-health sciences advisor
Director of New Student Orientation and Advising
Director of Student Financial Aid
Director of Information Technology
Staff Council and Faculty Council Chairs
Director of Auxiliary Services (includes bookstore)
Director of Cash Management Systems (Finance)
Faculty from Corporate and Continuing Education
Director of Student Assessment
Manager of Classroom Space
Researcher from Assessment, Research, and Planning
Director of Admissions
To foster a college wide approach to decision making and communications involving: budget, enrollment, retention , and student success.
Greater understanding across the college of what different areas do
Right people having the right conversations
Shared concern about delivering on our promise that students can come to the college at any time
1. Analyzed the enrollment funnel2. Identified bottlenecks in the
enrollment funnel3. Found biggest bottleneck caused by
students coming late in the process4. Estimated cost to accommodate
students when they come late5. Identified current resources to
share
Refocused on courting rather than processing
Gave smaller chunks of information Provided step-by-step processes Adopted new CRM Identified and communicated with
students who were pending purge for non-payment of tuition and fees
Enhanced features on student bill
Standardized advisement and publicized across college
Pushed course schedule out earlier
Created When to Call list
Started departmental advising earlier in some areas
Supported “mandatory” New Student Orientation
Surveyed students at Late Registration
Tracked students coming to Late Registration
Attempted to change the behavior of students habitually registering late with targeted communications and advisement
Recommended that college double the $75 Late fee and change it to a fine
Pushed deadlines across the college
Began hanging Registration banner throughout registration period rather than on Late Registration day
Created campaign encouraging students to check college email
Publicized April 15 priority deadline for Student Financial Aid
Publicized college’s guaranteed Financial Aid deadline
Studied allocation of classroom space
Reallocated space more equitably and efficiently
Monitored seats filled throughout registration period
Built schedules across departments to meet student needs
Communicated needs for additional course sections between New Student Advisement and academic departments
Used staggered registration to improve efficiency of course search and registration
Avoided mistakes and later complaints by stopping automatic web registration for new students
Identified peak advising times and hired part-time advisors
Created RFP for marketing consultant – final report supported many of EMC’s recommendations
Eliminated 14-week semester classes from online course search after Schedule Change
Showed number of seats left in sections rather than seats filled and section cap
Had students look at open sections before scheduling an advisement appointment
Decreased number of students at Late Registration
Decreased number of students purged for non-payment
Increased success of students attending New Student Orientation
Decreased classroom capacity issues on one campus
We serve different enrollment gods based on area of college
Heads vs. seats
Processing students vs. engaging students
Making decisions in isolation can make things harder for others in another department.
In the past, we have courted students until admissions, then processed them – very impersonal
Greater understanding of Student Financial Aid Enrollment verification
Deadlines
Impact of Ws and GPA
Impact of lack of success (especially since July 1, 2012)
Not every student should have every opportunity to take every course
Better (and different) advising for late students
Careful choice of courses and modes offered in short sessions
Careful screening of students for some online courses
Enrollment Deadline
Definition of Accessibility
High touch vs. convenience of students
Technology to better manage student needs
Advising increasing numbers of students with diverse needs
Providing sufficient course sections
Faculty
Classroom and lab space
Time to review and reflect on the big picture
Create expectation that students meet deadlines so we can better manage service to them
Clarify for students what is available late in the registration process
Increase college’s ability to attract qualified faculty
Explore possibility of Early Registration
Publicize campus with new classroom building
Use vacated space on older campus efficiently
Limited funds for refurbishing
Maximizing course sections
Expanded space for tutorial services
Opportunity for dental students to use mobile equipment
Opportunity to offer studio art classes on this campus
Sylvia LittlejohnDirector of Enrollment [email protected](803) 738-7764
Diane CarrAssociate Vice President for Arts and [email protected](803) 822-3599