Torfaen TrainingUnit 25 Springvale Industrial EstateCwmbran, Torfaen, NP44 5BA

TRAINING SOUTH WALES SINCE 1990

www.torfaentraining.co.uk

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EmployedLearners Guide

01633 875929

training@torfaen.gov.uk

Welcome to Torfaen TrainingWelcome to Torfaen Training. We hope you will enjoy the opportunities our programmes offer and that you benefit by improving your career prospects for the future.

As a learner with Torfaen Training you will be learning new skills and knowledge which will lead you towards the successful completion of your qualification. You will also be gaining other qualifications which employers feel are important such as Essential Skills, Technical Certificates and, if necessary, receiving help with Basic Skills.

The purpose of this booklet is:• To act as a reference document at times

when your Training Officer is not immediately available and to answer any queries you may have regarding your training.

You are given this document at the start of your Framework Qualification. During your induction period all parts of it will be explained to you and you are encouraged to ask as many questions as you wish. It is very important that you read this booklet and understand it. Please keep it in a safe place for future reference.

For further information on courses, facilities and success stories, you can also refer to our website www.torfaentraining.co.uk

We wish you every success with your training.

Stuart TandyTorfaen Training Manager

T E01633 875929

T E training@torfaen.gov.uk

2 Contents2. Welcome3. About Torfaen Training

Mission Statement4. Learner Charter5. Training Programmes Available6. Qualifications

Qualification Credit FrameworkWhat Are Competence Based Qualifications7. What Are Knowledge Based Qualifications

What Are Essential Skills8. Gathering Evidence9. Qualifications at Torfaen Training10. Commercial Courses11. The Aims of The Training Programme

Your Training OfficerLearning Coach12. CounsellingPeer MentorsApprentice Extra Card13. Health & SafetyReporting Accidents14. Complaints ProcedureEquality & DiversityBullying & HarassmentSafeguarding15. Welsh Language PolicyESDGC

Declaration by Learner M4

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CwmbranTorfaenTraining

Newport

Cardiff

MerthyrTydfil

Abergavenny

Brynmawr

Pontypool

Raglan

Usk

Monmouth

Chepstow

Risca

Blackwood

Caerphilly

About Torfaen TrainingTorfaen Training was established in 1990 and is based on Springvale Industrial Estate in Cwmbran. We are considered one of the best Training Providers in Wales and offer training opportunities to young people and those who are employed and would like to upskill in the South East and South Wales region. Since 1990, Torfaen Training has successfully trained thousands of people towards career success via its wide range of qualifications. Torfaen Training has a long established reputation as a quality Training Provider.

Torfaen Training is the vocational training arm of Torfaen County Borough Council and has built extensive relationships with both national and local employers in South Wales. We currently have a network of over 250 public, private and voluntary sector organisations and hope to continue our growth and success in the future.

To guide, inspire and support all learners in their quest for self-advancement and an improved sustainable future.

To create for our staff an atmosphere of enthusiasm and mutual support in order to retain and attract a highly motivated, dedicated and professional team.

To forge lasting partnerships with both public and private sectors and to maximise the potential of our organisation for the betterment of the community as a whole.

MISSIONSTATEMENT

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Springvale

Springvale Way

Maendy Way

Cwm-bran Brook

Greenforge Way

VictoryChurch

Path to Town Centre

Woodside Way

TorfaenTraining

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Learner CharterTorfaen Training recognises that successful learning is a partnership between you, the learner and us, the Training Provider.

The Torfaen Training ‘Learner Charter’ sets out what you can expect from Torfaen Training but also what we can expect from you.

What you can expect from Torfaen Training

• Friendly and effective customer service.

• Accurate and accessible information on training programmes.

• Clear and up to date information about support services available.

• Individual and tailored support for you.

• Equal opportunities for all.

• Assessment of your own individual learning needs.

• Continuous improvement in all learning areas.

• Progression routes.

• Strong links with employers to develop good work experience opportunities.

What we expect of you

• To read this learner handbook and agree to abide by the rules and policies it sets out.

• Be considerate of the rights and interests of others.

• Take responsibility for your learning and behaviour at all times.

• Attend regularly and arrive on time for your training.

• Seek help if you need it.

• Look after Torfaen Training’s property and maintain a safe environment.

• Tell us how we are doing.

• Complete your training, succeed and celebrate your success.

93%of our learners

were pleased with our trainingprovision

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Training Programmes Available

Apprenticeships are a great way to gain recognised qualifications whilst working.

An Apprenticeship is an employment-based programme and will allow you to work whilst obtaining the necessary qualifications to further your career prospects.

Each of these levels follows a specific programme of learning (also known as a ‘Framework’) which includes a:

• Competence based qualification e.g. a QCF NVQ

• Knowledge based qualification e.g. a Technical Certificate

• Essential Skills Wales (ESW) qualifications

As part of the QCF some occupational routes combine the occupational based qualifications and knowledge based qualifications in one.

Apprenticeship training can be undertaken in numerous occupational areas and training is fully funded by the Welsh Government via the European Social Fund (as long as eligibility criteria can be met).

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Qualifications Explained

Traineeship Level 1 Equivalent to GCSE Grade D - G

Foundation Apprenticeship Level 2 Equivalent to GCSE Grade A - C

Apprenticeship Level 3 Equivalent to AS / A Level

Higher ApprenticeshipLevel 4Level 5

Equivalent to HNCEquivalent to Foundation Degree

Apprenticeships

Qualifications

As a result of the UK vocational qualification reform programme, vocational and work-related qualifications in Wales have changed to better meet the needs of the employer and learner and are now part of the Qualification Credit Framework.

All QCF qualifications and their units have a level and a credit value which will allow a learner to:

• build qualifications in small steps

• acknowledge that all learning could contribute towards a recognised qualification

• motivate learners to gain the skills needed to progress in the workplace

• provides a way to recognise work-based learning and training

Credits are a currency for learning which can be used to compare learning and qualifications. You can build the credits you achieve toward a qualification or other learning aim.

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Qualification Credit Framework (QCF)

Competence based qualifications (QCF NVQ’s) are based on standards that have been identified by industry. A competencies qualification is a flexible and practical qualification which allows a learner to work at their own pace and is worth a set amount of credits.

Competence qualifications recognise what people can do. They can be achieved as long as it can be proven to the Training Officer that the standards (set out in the units of the qualification) are achieved.

The qualification is split in to a number of units; each unit has a credit value which is dependent upon the level and type of qualification.

What Are Competence Based Qualifications

91%of learners agreed we

had the right equipment and materials for the

course

Knowledge based qualifications are vocationally related additional qualifications which will be completed in conjunction with the competencies qualification. Knowledge based qualifications were introduced to significantly upgrade apprenticeships and allow you further opportunities for progression.

They confirm underpinning knowledge and understanding relevant to the competencies qualification and are part of the Qualification Credit Framework. Knowledge based qualifications are externally assessed so you will be required to attend the Training Centre for training and completion of the external assessment.

As part of the QCF some occupational routes combine the competence based qualification and knowledge based qualification in one.

Essential Skills are the day to day skills which help to improve learning and performance. They are used in all aspects of life such as education, training, work and life in general. They are often the first skills used when meeting people.

Essential Skills are part of the Qualification Credit Framework.

Essential Skills are transferable from one kind of job to another and are the passport to a successful career.

The Essential Skills are:

What Are Knowledge Based Qualifications

What are Essential Skills Wales

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►Communication ►Digital Literacy ►Application of Number

Torfaen Training are pleased to announce that after extensive research we will be using the innovative award winning educational software - OneFile.

This new software provides the learner with direct access to the resources and training tools they need – anywhere, anytime. No wasted time travelling, you can study online, gather evidence and submit portfolio work. Additionally your training officer can send feedback without you having to schedule a meeting. All your portfolio

work will now be stored online which ensures, via the latest robust security features, that your data cannot be lost or stolen.

OneFile is an e-portfolio website / software based application designed to replicate a paper portfolio. It allows learners to interact with their own qualifications and gather evidence using a range of digital methods. You can use the website or the online app, but don’t worry if you are unfamiliar with computer technology as we also have a solution for you.

Accessing e-portfolio

92%of learners agreed

that we listento you

Learners have to provide evidence of competence in the units within the qualifications This evidence is filed in their portfolio. This evidence could be a combination of:

• Work products – recent work that they have produced.

• Testimony of competencies from supervisors, line managers and colleagues. These must be produced on headed note paper, signed and dated.

• Completed observation sheets prepared by Training Officers.

• Questions, either written or oral, which are completed in conjunction with the Training Officer.

• Case studies or personal statements

Evidence must satisfy all the requirements of the qualification. Go for the quality rather than quantity. A few well chosen pieces of evidence can count for much more than a vast amount of evidence which is only loosely applicable.

• Where possible choose evidence that is more recent, reflecting current ability rather than evidence which is dated. Although a good piece of dated evidence is better than a poor one.

• Ensure evidence is accessible for Internal Quality Assessment purposes.

Evidence does not necessarily need to be kept within your portfolio, it may be more appropriate for evidence to be held in electronic form as long as it is accessible for verification purposes.

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Gathering Evidence Course QualificationBusiness &Administration (C&G) QCF Levels 1,2, 3 & 4 - Business & Administration

Customer Service (C&G) QCF Levels 1,2 & 3 - Customer Service

Retail (C&G) QCF Level 1 & 2 - Retail Skills

IT User (C&G) QCF Level 2 - IT User Skills (ITQ Apprentice)QCF Level 3 - IT User Skills (ITQ Apprentice)

Construction(C&G, ABC, IQ)

QCF, NVQ Levels 1 & 2 - Bench WorkQCF, NVQ Levels 1, 2 & 3 - Site WorkQCF, NVQ Level 2 - Fitted InteriorsQCF, NVQ Level 2 - Facilities ServicesQCF, NVQ Levels 2 - Diploma in FenestrationQCF - Painting and DecoratingQCF Wall and Floor Tiling

Electrical (C&G) QCF Level 3 -Electrical and Electrotechnical Engineering Technology

Manufacturing (C&G, EAL) QCF Level 2 - Certificate for Proficiency Food Manufacturing ExcellenceQCF, NVQ Level 2 - Diploma Performing Manufacturing Operations

Environmental (C&G, ABC)QCF Level 2 & 3 - Diploma in Sustainable Recycling ActivitiesLevel 2 Cert/Diploma - Sustainable Waste ManagementLevel 3 Diploma - For Waste SupervisorsLevel 2 Diploma - Work-based Environmental Conservation

Management (ILM)QCF Level 2 - Team LeadingQCF Level 3 - ManagementQCF, NVQ Level 4 - ManagementQCF, NVQ Level 5 - Leadership & Management

Catering & Hospitality (C&G)QCF Level 1 Certificate in Hospitality ServicesQCF Level 1 Certificate Food Preparation & CookingQCF Level 1 Certificate in Food & Beverage ServicesQCF Level 1 Certificate in Accommodation Services

Health & Social Care (C&G)

QCF Diploma Level 2 & 3 in Health & Social Care AdultsQCF Diploma in Leadership for Health & Social Care – Residential/ Adults ManagementQCF Diploma Level 3 Health & Social Care Children & Young PeopleQCF Level2 Diploma in Children’s Care & Learning Development in SchoolsQCF Level3 Diploma in Children’s Care & Learning Development in SchoolsQCF Level 5 Diploma in Leadership for Children’s Care, Learning & Development (Management)QCF Level 2 Certificate in Supporting Teaching & Learning in SchoolsLevel 3 Diploma in Specialist Support for Teaching & Learning in SchoolsQCF Level 2 Diploma in Play WorkQCF Level 3 Diploma Youth Work Practice

Information, Advice & Guidance (Agored Cymru) QCF, NVQ Level 3 & 4 Diploma - Information Advice & Guidance

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Qualifications at Torfaen Training

ABC = Leading National Awarding OrganisationEAL = Engineering & Manufacturing Qualification

C&G = City & GuildsIAG = Information, Advice & GuidanceILM = Leadership & ManagementIT = Information Technology

IQ = Industry QualificationsITQ = Information Technology QualificationNVQ = National Vocational QualificationQCF = Qualification Credit Framework

Key

Course Qualification

Asbestos Awareness Non Accredited Torfaen Training / TCBC awarding on completion

Food & Safety in Catering Level 2 Award

Health & Safety in the Workplace Level 2 Award

Personal Licence Holders Level 2 Award

Construction Skills Certification Scheme

CSCS - including Level 1 Health & Safety in the Construction Environment

Commercial CoursesTorfaen Training offers certain qualifications on a commercial basis. These qualifications can be undertaken at the convenience of the employer and can be delivered at one of our bespoke Training Centres or at the client’s premises, whichever is preferable.

Some of the commercial qualifications available:

Bespoke/tailored training courses to suit your particular need and alternative curriculum programmes are available.

For further information on all commercial courses available, please contact:

Rachel Richards on 01633 875929

Alternatively visitwww.torfaentraining.co.uk

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The Aims of The Training ProgrammeYour Training Programme aims to develop and assess your all-round competence in your chosen vocational area. During your programme you will:

• Have the opportunity to demonstrate your competence in a variety of situations.

• Have the benefit of Torfaen Training staff to guide you whenever you need help regarding any aspect of your training.

• Have the resources and materials available to assist you in demonstrating competence in your chosen vocational area.

• Have sufficient support to assist you with the different elements of your Qualification Credit Framework.

Torfaen Training will appoint a competent Training Officer who will be your contact. They will be able to help with and discuss any aspect of your training.

Your Training Officer will identify any training needs you may have by helping you to complete a Training Needs Analysis, and will plan all teaching and learning necessary for you to achieve your chosen qualification.

All assessments are strictly in accordance with the quality standards set by the awarding bodies.

Your Training Officer

Learning Coach

A Learning Coach is a dedicated and trained member of the team who can help you achieve your learning goals.

As a learner you can have a named Learning Coach who will help and advise you on ways to maximise your own ability and learning skills.

To book an appointment with a Learning Coach you can contact TorfaenTraining’s Reception on: 01633 875929 or email: training@torfaen.gov.uk

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At Torfaen Training we are able to offer a Counselling service in a warm, relaxed and friendly environment where all issues, however big or small, can be raised and discussed in confidence (unless they relate directly to hurting others).

The aim is to enable you to meet your full potential in life whilst understanding your behaviour and actions through a person-centred approach. The service isn’t about giving advice but more of a guide to help you find your own path.

To ask about this service, contact Torfaen Training on 01633 875929 or email: training@torfaen.gov.uk

Torfaen Training has Peer Mentors who you can contact to discuss any questions you may have regarding your route or qualification. Peer Mentors are former learners of the Centre who have completed qualifications in their chosen field and have gone on to secure relevant jobs.

If you are accessing any Apprenticeship programme, you have the option to apply for an ‘Apprentice extra’ Card.

The ‘Apprentice extra’ discount card has been developed by The National Union of Students (NUS) and can offer all vocational learners the same discount and benefits as other FE or University students.

The card costs £11 per year and provides discountson a variety of essentials from more than120 High Street and online retailersand includes discounts on fashion, mobiles, DVD’s and going out.

You will need to have a recent photo you can upload (or a webcam), have an email address and a method of payment (PayPal accounts accepted).

Counselling

Peer Mentors

Apprentice Extra Card

To apply visitwww.apprenticeextra.co.uk

£11FORONLY PER YEAR PL

US

P&P

n ational union of students

brought to you by:

Get over 140 UK discounts

The only discount card for Apprentices

Torfaen Training recognises that it has a duty to ensure, as far as responsibly practicable, the health, safety and welfare of all learners.

Prior to beginning your learning programme, Torfaen Training will carry out a Health and Safety appraisal at your place of work. The purpose of this is to establish if the Health and Safety is of a satisfactory standard, so far as reasonably possible. In practical terms this means:

• Visiting the premises or typical location in the case of site workers, to observe the physical conditions, environment and working practices.

• Checking relevant documentation and procedures.• Discussing Health & Safety matters relevant to your work and training.

• Recording findings and discussing suitable development plans for work placement/ premises in continuous use are monitored in accordance with the code of practice.

Health & Safety

Reporting Accidents/Incidents

91%of learners agreed that we explain the

work you haveto do

In the event of being involved in an accident / incident, an Accident / Incident Report form must be completed and returned to the Training Centre as soon as possible.

Torfaen Training is responsible for ensuring all learners work in a safe and healthy environment. In this respect, accident / incident reporting is critical to ensure effective control is maintained and control measures can be implemented.

For additional Health & Safety guidance, please contact Gareth Lewis on 01633 875929

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Work placement/ premises in continuous use are monitored in accordance with the code of practice.

High risk every3 months

Medium risk every6 months

Low risk every12 months

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We at Torfaen Training want to provide an excellent service but sometimes things do go wrong. If for any reason you would like to make a complaint of any nature, you can do so by contacting the Training Centre and lodging an official complaint.

To lodge a complaint either ring or write to the Training Officer that has been visiting you. If for any reason, you do not want to involve the Training Officer, complaints will be handled by Tracy Gwillym, Deputy Centre Manager.

All complaints will be dealt with within 5 working days. If your complaint is likely to take longer to investigate or resolve, we will inform you of who is dealing with your complaint and its likely progression.

Torfaen Training is an Equal Opportunities organisation and through its policies, will seek to help remove barriers to equal opportunity whenever they arise. All learners have protection against any form of discrimination under the law.

Torfaen Training is fully committed to providing a working and learning environment that is free from harassment and bullying of any kind. We also expect you to understand your responsibilities for keeping The Training Centre and your work place free from any kind of victimisation.

Safeguarding is defined as:

If you have any concerns about your (any young person’s/vulnerable adults) welfare please seek immediate advice from the Deputy Centre Manager.

All Torfaen Training staff have undertaken Safeguarding/Prevent Awareness training as part of their Continuous Professional Development.

• Protecting children, young people (up to the age of 18) and vulnerable adults from abuse and neglect

• Preventing impairment of their health or development

• Ensuring they receive safe and effective care

Complaints Procedure

Equality and Diversity

Bullying and Harassment

Safeguarding

Cymraeg

Torfaen Training welcomes both Welsh and English speaking learners, and aims to provide an equally effective standard of service in both languages.

We aim to do this by:

Torfaen Training is committed to promoting the Education of Sustainable Development and Global Citizenship (ESDGC).

“It’s our world and our choice and together we can make a difference and help to achieve a more sustainable future”

The principles of ESDGC will be embedded not only in your induction programme but also in your progress reviews and qualifications.

Everyone has a right to understand the crucial issues facing the planet and know how they can, as a local and global community, play a part in helping shape the future.

• Building a network of Welsh speaking employers who can offer valuable opportunities for work experience.

• Providing bi-lingual paperwork on request.

• Providing resources in the medium of Welsh when appropriate.

• Ensuring Welsh speaking staff are available to carry out initial assessments for both NVQs and basic skills.

• Forging links with other Training Providers who offer training through the medium of Welsh.

Welsh Language Policy

ESDGC

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DECLARATION BY LEARNER

Please ensure you sign and return your declaration.

Everthoughtaboutone of ourTraineeship or Apprenticeship programmes?

H Y F F O R D D I A N T

T ET E

01633 875929

training@torfaen.gov.uk

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