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Draft report for the Construction and Property Services Industry Skills Council: Scoping study to inform the redevelopment of the property development, sales and management qualifications framework in the CPP07 Property Services Training Package December 2014

Learning Australia Pty Ltd

Scoping study on redevelopment of property development, sales and management qualifications framework

December 2014 i

Contents

Foreword ii

1 Executive Summary 1

2 Background 2

3 Objectives of the Scoping Study 5

4 Deliverables of the Scoping Study 6

5 Scoping Study Methodology 7

6 Scoping of the Property Development, Sales and Management Qualifications Framework 8

6.1 Qualifications for stock and station agency industry sector 8 6.2 Qualifications for real estate agency industry sector [including business broking] 9 6.3 Qualifications for strata community management industry sector 14 6.4 Qualifications for facilities management industry sector 16 6.5 Summary of outcomes of the scoping of qualifications framework 20

7 Proposed Qualifications Map for the Redeveloped Property Development, Sales and Management Qualifications Framework of the Property Services Training Package 22

8 Proposed Project Governance Arrangements 23

9 Contact Names 24

10 Recommendations 28

Appendix 1 29


December 2014

Foreword

This report describes the outcomes of the scoping study to inform the

redevelopment of the property development, sales and management qualifications

framework in CPP07 Property Services Training Package.

The report comprises nine key sections.

Section one is an executive summary.

Section two outlines the background to the scoping study.

Section three sets out the objectives of the scoping study.

Section four details the project deliverables.

Section five describes the scoping study methodology.

Section six outlines the key findings of the scoping study.

Section seven sets out the proposed redeveloped qualifications map for the

property development, sales and management qualifications framework.

Section eight is a proposed set of governance arrangements for the project.

Section nine is a list of key stakeholders and subject matter experts who

should be engaged in the consultations associated with the proposed

redevelopment project.

Section ten identifies a set of recommendations based on the findings of the

scoping study.


December 2014 1

1 Executive Summary

In June 2014, the Construction and Property Services Industry Skills Council

(CPSISC) commissioned Learning Australia Pty Ltd to undertake a scoping study to

inform the redevelopment of the property development, sales and management

qualifications framework in CPP07 Property Services Training Package.

These qualifications, which were endorsed in 2007, describe the competencies

required by people working in real estate, stock and station agency, business

broking, facilities management and community strata management. The

qualifications are:

CPP60211 Advanced Diploma of Property Services (Asset and Facility Management)

CPP50307 Diploma of Property Services (Agency Management)

CPP50511 Diploma of Property Services (Asset and Facility Management)

CPP50409 Diploma of Property Services (Business Broking)

CPP40507 Certificate IV in Property Services (Business Broking)

CPP40611 Certificate IV in Property Services (Operations)

CPP40307 Certificate IV in Property Services (Real Estate)

CPP40407 Certificate IV in Property Services (Stock and Station Agency)

CPP30211 Certificate III in Property Services (Agency)

CPP30311 Certificate III in Property Services (Operations)

Both the CPSISC Board and PIAC have prioritised the redevelopment and re-design

of these qualifications.

The scoping study contains recommendations on:

the changes to the property development, sales and management units of

competency and qualifications in the Property Services Training Package

the governance structure for the proposed redevelopment process

an initial revised property development, sales and management qualification

framework, and

a listing of the names and contact details for key stakeholders.

Based on the study it is recommended that CPSISC:

1. Note the report of the scoping study to inform the redevelopment of the

property development, sales and management qualifications framework in

CPP Property Services Training Package.

2. Proceed with the redevelopment of the property development, sales and

management qualifications framework with the exception of the

qualifications supporting facility management.


December 2014 2

2 Background

In June 2014, CPSISC commissioned Learning Australia Pty Ltd to undertake a

scoping study to inform the redevelopment of the property development, sales

management qualifications framework, which forms part of the CPPO7 Property

Services Training Package.

These qualifications, which were endorsed in 2007, describe the competencies

required by people working in real estate, stock and station agency, business

broking, facilities management and community strata management.

The qualifications are:





CPP40507 Certificate IV in Property Services (Business Broking)



CPP40407 Certificate IV in Property Services (Stock and Station Agency)


CPP30311 Certificate III in Property Services (Operations).

Both the CPSISC Board and PIAC have prioritised have prioritised the redevelopment

of these qualifications.

A project to review these qualifications was commenced in late 2011. However this

was put on hold pending the outcomes of the work on the establishment of a

National Occupational Licensing System [NOLS]. The Council of Australian

Governments [COAG] abandoned the NOLS process in December 2013 and the states

and territories agreed to work together through the Council for the Australian

Federation (CAF) to develop alternative options for minimising licensing

impediments to improving labour mobility.

Given this situation and industry demand to review and redevelop the

qualifications, a number of which underpin state and territory occupational

licensing arrangements, CPSISC decided in mid-2014 to progress the redevelopment

of the qualifications framework.

As some of the qualifications form the educational requirements for occupational

licensing, the redevelopment process needs to be cognisant of the existing

occupational licensing regimes across all jurisdictions.


December 2014 3

Figure 1 provides an overview of the occupational licensing arrangements using

components of the property development, sales and management qualifications

framework. The information in this table was prepared during the COAG

consultations on national licensing for property industry occupations and will be

updated as part of the redevelopment of the property development, sales and

management qualifications framework.

Figure 1: Property occupations licensing arrangements by jurisdiction as at December 2012 (shaded area denotes licensing)

Occupations

Jurisdiction

NSW Vic Qld WA SA Tas ACT NT

Real estate agent

Business agent b b b b

Strata managing agent f k b b

Stock and station agent

b

Pastoral house agent

Buyer’s agent b b b b b b

Property managing agent

b & i b b b & j b

Auctioneer (real property)

a b d d e c b

Auctioneer (stock) a d b

Agent’s representative g j

Business agent’s representative

h h 10 h

Strata managing agent

a No separate auctioneer licence category, but an endorsement is placed on a real estate agent’s

or stock and station agent’s licence for competent persons.

b Not a separate licence category but forms part of the scope of work of a real estate agent or stock and station agent.

c Included in the scope of work of a real estate agent and can issue a separate registration for a general auctioneer.

d Queensland’s and Western Australia’s auctioneer’s licence captures the auction of both real and personal property. (Auctioneers in WA are licensed in the Magistrates Court.)

e An auctioneer must also be licensed as an agent or sales representative in order to obtain an auctioneer’s licence.

f A ‘light touch’ registration scheme with limited eligibility criteria.

g Assessment of eligibility and recording of details of the public register is delegated to the employing agent.

h Not a separate licence category but forms part of the scope of work of an agent’s representative.

i Victoria – Restricted to collecting rent.

j Sales representatives are required to be licensed (as a sales representative) only if they are performing commercial property management work (and must work for a licensed land agent). Those performing residential property management work do not currently require a sales representative licence, but they must still work for a licensed land agent. A single registration is issued for sales representatives to act as either a real estate sales representative or a business


December 2014 4

sales representative or both a real estate sales representative and a business sales representative.

k Tasmania operates a negative licensing scheme.

[Source: Council of Australian Governments, Consultation regulation impact statement Proposal for national licensing for property occupations, Commonwealth of Australia 2012.]

The introduction of the Standards for Training Packages by COAG in 2012 and the

Commonwealth Government’s extension of CPSISC’s funding contract, including its

role in relation to the development and maintenance of Training Packages,

provided the impetus for CPSISC to initiate this scoping report.

Given the time since the qualifications were originally developed, the delays in

reviewing the qualifications arising from the NOLS process and the changing nature

of the industry, CPSISC decided to commission this scoping study to inform the

redevelopment of the qualifications framework.


December 2014 5

3 Objectives of the Scoping Study

The objectives of the scoping study were to:

consult with key industry stakeholders to identify the scope of changes required

to the property development, sales management qualifications framework units

of competency and qualifications in the Property Services Training Package.

identify the governance arrangements for the proposed project to redevelop

the property development, sales management qualifications framework.

identify and provide contact details for key stakeholders and subject matter

experts who should be engaged in the consultations associated with the

proposed redevelopment project.

prepare a report for CPSISC.


December 2014 6

4 Deliverables of the Scoping Study

The major project deliverable is this report. This report is designed to inform the

redevelopment of the property development, sales and management qualifications

framework in CPP07 Property Services Training Package.

Specifically the report provides:

recommendations on the changes to the units of competency and

qualifications for the property development, sales and management

qualifications framework;

the governance structure for the proposed redevelopment project;

an initial revised property development, sales and management qualifications

framework; and

a listing of the names and contact details for key stakeholders.


December 2014 7

5 Scoping Study Methodology

The scoping study methodology involved four key stages. These were:

Establish project. Consultant met with the CPSISC Project Manager to confirm the project methodology in July 2014.

Undertake consultations with key stakeholders. Consultant met with relevant

national industry bodies to gather information and viewpoints on:

gaps and problems specific to the units of competency and qualifications in each industry sector.

the property development, sales management qualifications framework.

a governance model for the proposed project.

The groups consulted in each industry sector were:

Real Estate [including business broking]

o Real Estate Institute of Australia

o Real Estate Institute of the Northern Territory

o Australian Property Services Association

o State / Territory regulators – New South Wales and Victoria

Stock and Station Agency

o Australian Livestock and Property Agents Association


Strata Community Management

o Strata Community Australia Pty Ltd

o Real Estate Institute of Australia


Facilities Management

o Facilities Management Association of Australia


The consultant also reviewed:

o key documents, including the national occupational licensing review.

o industry analysis and / or development of qualifications in specific industry sub sectors, such as Strata Community Australia’s work on entry level qualifications and Facilities Management Australia’s accredited course.

Prepare draft scoping report. Consultant prepared a draft report based on the

consultations.

Prepare final scoping report. Consultant met with the CPSISC Project Manager

to consider the draft report. Feedback on the draft report was considered and

incorporated into the final version of the project report. The consultant

finalised the report in line with contract requirements.


December 2014 8

6 Scoping of the Property Development, Sales and Management Quali fications Framework

The following is a summary of the key findings of the research and consultations

undertaken in relation to the units of competency and qualifications in the

property development, sales and management qualifications framework.

6 .1 Qua l i f i ca t i on s f or s tock and s ta t i on agency i ndus t r y sec to r

The qualification in CPP07 Property Services Training Package that is of primary

concern to the stock and station agency industry sector is CPP40407 Certificate IV

in Property Services (Stock and Station Agency) although the sector shares an

interest in the CPP50307 Diploma of Property Services (Agency Management) with

the real estate industry sector. The Certificate IV is used for the occupational

licensing of stock and station agents in New South Wales.

There are seven Registered Training Organisations (RTOs) that currently have this

qualification listed on their scope of registration. These are all based in New South

Wales1. As indicated in the following table government funded enrolments in this

qualification peaked at 29 in 2011 and all enrolments between 2009 and 2013 were

in New South Wale. This is consistent with the qualifications being linked with

occupational licensing arrangements in New South Wales.2

Figure 2: VET students enrolled in CPP40407 - Certificate IV in Property Services (Stock and Station Agency), 2009-13

1 Note all references in this scoping study to RTOs registered to deliver specific qualifications are based on the records held in the National Register of VET in September 2014. 2 Note all data provided on student enrolment in specific qualifications in this report was sourced from the NCVER in September 2014. This enrolment data is based on publicly funded training delivered by both private and public RTOs only. National fee-for-service training delivery data is not publicly available. As such the enrolment data may be lower than the actual total enrolments. While this data may not be comprehensive the NCVER is the most reliable source of VET enrolment data.

State/Territory 2009 2010 2011 2012 2013

New South Wales 0 1 29 6 6

Victoria 0 0 0 0 0

Queensland 0 0 0 0 0

South Australia 0 0 0 0 0

Western Australia 0 0 0 0 0

Tasmania 0 0 0 0 0

Northern Territory 0 0 0 0 0

Australian Capital Territory 0 0 0 0 0

Total 0 1 29 6 6


December 2014 9

Discussions conducted with the Australian Livestock and Property Agents Association (ALPA), the peak national body representing stock and station agents, indicated that there were no major concerns with the current units of competency or the qualification.

ALPA argued that the current qualification and units of competency should be

retained but the opportunity should be taken to review the stock and station agent

specific units of competency in the qualification.

ALPA raised concerns about the quality and consistency of assessments undertaken

by RTOs offering CPP40407 Certificate IV in Property Services (Stock and Station

Agency). A key concern was the lack of industry experience amongst assessors. The

association viewed the introduction of the Assessment Requirements section of the

unit of competency template as part of the Standards for Training Packages as a

positive development and felt that this may lead to improvements in RTO

assessment practices.

ALPA proposed a two-stage process for the redevelopment and re-design of the

existing units and structure of the CPP40407 Certificate IV in Property Services

(Stock and Station Agency). The first stage would involve a desktop review of the

units and qualification by ALPA in conjunction with the CPSISC consultant. The

second stage would involve validating the revised units of competency and

qualification with the three key industry groupings, namely: Elders, Landmark and

Rural Co. ALPA proposed that the validation exercise be coordinated through their

head office with assistance from the CPSISC consultant.

6 .2 Qua l i f i ca t i on s f or r ea l e s tate agency indus t r y sec to r [ inc lud ing bu s i ne s s brok ing]

The qualifications in CPP07 Property Services Training Package relevant to the real

estate industry sector are:




There are 30 RTOs that currently have CPP50307, 80 that have CPP40307 and 25

that have CPP30211 on their scope of registration.

As indicated in Figures 3-5, there were 8150 students enrolled in government-

funded training places in the three qualifications in 2013, with 79.0% of these

students being enrolled in New South Wales and Victorian based RTOs. In total,

97.4% of students enrolled in CPP50307, 80.5% in CPP40307 and 68.1% in CPP30211

were enrolled in Victorian and New South Wales based RTOs in 2013.

The qualification with the greatest number of enrollments in 2013 was CPP40307 –

this reflects the use of this qualification in occupational licensing arrangements in

Victoria and New South Wales.


December 2014 10

Figure 3: VET students enrolled in CPP50307 - Diploma of Property Services (Agency Management), 2009-13

Figure 4: VET students enrolled in CPP40307 - Certificate IV in Property Services (Real Estate), 2009-13

Figure 5: VET students enrolled in CPP30211 - Certificate III in Property Services (Agency), 2009-13

State/Territory 2009 2010 2011 2012 2013

New South Wales 37 323 359 376 1,306

Victoria 0 0 0 10 1




Tasmania 0 0 1 18 36



Total 93 579 835 922 1,917

State/Territory 2009 2010 2011 2012 2013

New South Wales 531 2,685 2,964 2,449 2,256

Victoria 2,210 3,009 2,763 2,574 2,193

Queensland 229 106 35 189 170



Tasmania 22 39 36 23 33



Total 3,846 6,778 6,695 6,345 5,525

State/Territory 2009 2010 2011 2012 2013


Victoria 0 0 0 8 3




Tasmania 0 0 0 8 15



Total 0 0 0 270 708


December 2014 11

The qualifications that are relevant to the business broking industry sector are:


CPP40507 Certificate IV in Property Services (Business Broking).

There are no RTOs that currently have CPP50409 and six that have CPP40507 on

their scope of registration.

As indicated in Figure 6, there were no enrollments in government funded training places in CPP50409 in the period 2009-2013. Given the lack of enrolments and the fact that no RTOs have this qualification on their scope of registration consideration should be given to deleting this qualification from the Property Services Training Package. Figure 6: VET students enrolled in CPP50409 - Diploma of Property Services (Business Broking), 2009-13

Figure 7: VET students enrolled in CPP40507 - Certificate IV in Property Services (Business Broking), 2009-13

Figure 7 shows that the number of enrolments in government funded training places

in CPP40507 contracted sharply in the period 2010 – 2013. In addition, all of the

enrolments in the qualification were in New South Wales. While this may call into

question the viability of this qualification, it should be noted that this qualification

State/Territory 2009 2010 2011 2012 2013


Victoria 0 0 0 0 0




Tasmania 0 0 0 0 0



Total 0 0 0 0 0

State/Territory 2009 2010 2011 2012 2013


Victoria 0 0 0 0 0




Tasmania 0 0 0 0 0



Total 0 86 35 3 1


December 2014 12

is linked to occupational licensing requirements in New South Wales. As a

consequence this qualification should be retained but CPSISC should continue to

monitor its viability.

CPSISC has sought input on several occasions from the Australian Institute of

Business Broking [AIBB], a peak national body representing business brokers, on the

redevelopment of CPP50409 and CPP40507 however no response has been received.

The Real Estate Institute of Australia [REIA], while acknowledging the role of AIBB

in relation to the business broking qualifications, has noted that the research

undertaken as part of the NOLS process identified potential pathways between the

real estate and business broking qualifications and has suggested that these be

further explored through the proposed qualification redevelopment project. Given

this situation, CPSISC proposes that the working group established to redevelop the

real estate qualifications should also oversee the redevelopment of the business

broking qualifications. A report on possible changes to the units of competency in

the business broking qualifications was prepared in February 2012 by the CPSISC

NOLS working group for Business Broking. This report should inform any

redevelopment of qualifications in this industry sector.

In relation to the real estate qualifications discussions were held with REIA, the

Real Estate Institute of the Northern Territory [REINT] facilitated by the REIA

nominee on the CPSISC board, industry regulators in Victoria and New South Wales

and the Australian Property Services Association [APSA], as part of this scoping

study on the redevelopment of the real estate qualifications.

In general there were few significant concerns with the real estate units of

competency. However virtually all groups consulted expressed the view that the

units of competency were due for review and that there may be scope for

consolidation of some of the existing units. The REIA argued that the

redevelopment process should work towards developing consensus on a core set of

26 national units that would provide the basis for national mutual recognition for a

Diploma level qualification. This exceeds the current educational requirements for

licensing in some jurisdictions.

All stakeholders appeared to welcome the introduction of more explicit assessment

requirements associated with the move to the new national format for units of

competency.

While there is general acceptance of the need for qualifications at Certificate III to

Diploma level in the real estate industry sector, there are divergent views amongst

regulators about the level of qualification required for licensing purposes in the

real estate industry. On 13 December 2013, the Council of Australian Governments

(COAG) agreed to not continue with the National Occupational Licensing System

and to develop alternative licensing reforms to minimise impediments to labour

mobility through the Council for the Australian Federation [CAF]. In the first

instance, CAF has agreed to develop licensing reforms to enhance labour mobility

for electrical and plumbing/gas fitting occupations. Other occupations, including

those in the property industry, will be considered at a later date.


December 2014 13

The REIA developed a comprehensive position paper as part of the NOLS process

that sets out the Association’s views on the relationship between qualifications and

occupational licensing in the real estate industry sector.

Other issues that emerged during the consultations associated with the preparation

of this scoping paper were:

the development of a unit on the role and responsibilities of real estate

agents in relation to self-managed superannuation funds [REIA]

the development of pathways between the qualifications for the real estate

and business broking industry sectors as examined in the NOLS process [REIA]

the development of new qualifications for:

auctioneers

commercial agents [REIA]

a request that CPSISC discuss with the Innovation and Business Services

Industry Skills Council [IBSA] the possibility of transferring the qualifications

for conveyancers from the Financial Services Training Package to the Property

Services Training Package on the basis that this would consolidate property

qualifications in a single Training Package and enable issues associated with

the core / elective structure of the existing qualification to be addressed

[Consumer Affairs Victoria].

the need to reduce repetition in the units of competency, particularly in

relation to generic skills i.e. communication and legislative requirements

[REINT].

A range of options was considered through the scoping project on how the work

associated with the redevelopment of the real estate qualifications might be

undertaken.

REIA suggested that it could coordinate a working group comprising the REI State

and Territory Training Managers along with two industry regulators, potentially

Victoria and Western Australia, to undertake the redevelopment of the

qualifications. In this case, REIA proposed that the Estate Agents Council would

represent New South Wales as REINSW is no longer part of the national association.

REIA suggested that REINSW could be consulted through a separate process.

The option of establishing a regulators working group to provide input into any real

estate working group as well as the working groups in the stock and station agency

and community strata management industry sectors was broadly supported by

Consumer Affairs Victoria and NSW Fair Trading.

There is a range of perspectives in the real estate industry sector and the

redevelopment of the real estate qualifications needs to be cognisant of:

the different views amongst and between stakeholder groups about the

relationship between occupational licensing and qualifications in the real

estate industry sector


December 2014 14

the relationships between the real estate and business broking industry

sectors and the need to examine the viability of the business broking

qualifications

the views of employees within the industry on qualifications.

Given this situation it is recommended that a broadly based working group be

established to redevelop the qualifications in the real estate industry sector

[including business broking]. The membership of this working group, which will be

convened by REIA, could comprise:

REIA [Convenor] x 1

REIA Working Group member x 1

Enterprises x 2

Franchises x 1

Regulator x 2

APSA x 1.

It is envisaged that the REIA would convene a series of meetings of a REIA Working

Group, comprising REI State and Territory Training Managers, to provide input into

the main working group. The REIA Working Group could also provide input into the

working groups undertaking the redevelopment of the community strata

management and stock and station agency qualifications. If REINSW is not included

in this group then CPSISC will need to establish a separate process for consulting

with REINSW on the redevelopment of the qualifications.

It is also envisaged that state and territory regulators would convene a parallel

series of meetings. This group, which would primarily focus on the real estate

qualifications, could also provide input into other working groups that are

concerned with redeveloping qualifications for licensed occupations.

6 .3 Qua l i f i ca t i on s f or s t ra ta communi ty management indus t r y sec tor

The qualifications in CPP07 Property Services Training Package relevant to the

strata community management industry sector are:

CPP30311 Certificate III in Property Services (Operations)

CPP40611 Certificate IV in Property Services (Operations).

There are 13 RTOs that currently have CPP40611 and six that have CPP30311 on

their scope of registration. As indicated in the following table government funded

enrolments in both qualifications have risen over the period 2009 to 2013.

It should be noted that the facilities management and strata community

management industry sectors potentially both use these qualifications.

Figure 8: VET students enrolled in CPP30311 - Certificate III in Property Services (Operations), 2009-13

State/Territory 2009 2010 2011 2012 2013


December 2014 15

Figure 9: VET students enrolled in CPP40611 - Certificate IV in Property Services (Operations), 2009-13

The demand for CPP40611 Certificate IV in Property Services (Operations) is driven

by its inclusion in the accreditation scheme managed by Strata Community Australia

[SCA] and the occupational licensing arrangements for strata community managers

in New South Wales. The only other jurisdiction where strata community managers

are licensed is the Northern Territory where the educational requirements of the

license are based on the real estate qualifications.

Discussions conducted with SCA, the peak national body representing strata

community managers, indicated that:

A new entry-level course is planned to be introduced by SCA that will form

the basic requirement for SCA’s accreditation scheme. This course will not be

included in the Property Services Training Package and is based on an industry

specific program developed in the USA. Work on the development of this

course is well advanced. Given this development it is possible that this

industry sector’s use of CPP30311 Certificate III in Property Services

(Operations) will diminish over time. This may call into question the viability

of this qualification.

The current CPP40611 Certificate IV in Property Services (Operations) forms

part of SCA’s accreditation program but does not meet SCA’s requirements.


Victoria 0 0 0 0 0




Tasmania 0 0 0 0 0



Total 0 0 0 35 71

State/Territory 2009 2010 2011 2012 2013


Victoria 0 0 0 13 0




Tasmania 0 0 0 0 0



Total 0 0 0 16 54


December 2014 16

This in part is due to the qualification bridging both the facilities

management and strata community management industry sectors. SCA is keen

to work with CPSISC to develop a new Certificate IV qualification specifically

for the strata community management industry sector. It is envisaged that

this new qualification would link with the entry-level course discussed above.

SCA has worked with Spectra, a private training provider, to customise a

diploma level management qualification from the Business Services Training

Package to meet the skill development needs of people in management roles

in the strata community management industry sector. SCA has expressed

interest in investigating whether an equivalent industry specific qualification

could be developed for this group and be included in the Property Services

Training Package. CPSISC has expressed qualified support for this notion

provided that sufficient industry specific competencies are identified and

that the proposed qualification does not duplicate existing diploma level

programs in the Business Services Training Package.

SCA has proposed that a working group be formed to undertake the qualifications

redevelopment. This would comprise industry representatives drawn from SCA’s

cross-jurisdictional education subcommittee. This group has played a lead role in

development of the SCA accreditation scheme, the design of the proposed entry-

level course and the customisation of the diploma program. It is envisaged that this

group will work on the development of the proposed Certificate IV, investigate the

viability of establishing an industry specific diploma qualification and advise on the

continued viability of CPP30311 Certificate III in Property Services (Operations).

The proposed development of a specialist Certificate IV and diploma would result in

a clear industry specific qualification pathway for strata community managers

within the Property Services Training Package that is linked to both the SCA’s

accreditation program and the current NSW licensing arrangements. It may also

provide a basis for reviewing occupational licensing arrangements in this industry

sector in the Northern Territory. SCA proposes that it would coordinate the working

group with assistance from the CPSISC consultant and that an invitation would be

extended to a relevant industry regulator to join the working party.

6 .4 Qua l i f i ca t i on s f or f ac i l i t i e s management indus t r y sec to r

The qualifications in CPP07 Property Services Training Package relevant to the

facilities management industry sector are:

CPP50511 Advanced Diploma of Property Services (Asset and Facility

Management)



CPP30311 Certificate III in Property Services (Operations).

There are no RTOs that currently have CPP60211, four that have CPP50511 and 12

that have CPP40611 listed on their scope of registration.


December 2014 17

As indicated in Figures 10-12, there were no students enrolled in government

funded training places in CPP60211 in the period 209-13, 48 in CPP50511 and 70 in

CPP40611. It should be noted that CPP40611 is accessed by both the facilities

management and the strata community management industry sectors and it is likely

that the majority of government funded enrolments in this qualification were

drawn from the community strata management industry sector.

As with CPP40611, CPP30311 Certificate III in Property Services (Operations) is

accessed by both the facilities management and strata community management

subsectors. Again it is likely that the majority of government funded enrolments in

this qualification were drawn from the community strata management industry

sector.

Figure 10: VET students enrolled in CPP60211 - Advanced Diploma of Property Services (Asset and Facility Management), 2009-13

Figure 11: VET students enrolled in CPP50511 - Diploma of Property Services (Asset and Facility Management), 2009-13

State/Territory 2009 2010 2011 2012 2013


Victoria 0 0 0 0 0




Tasmania 0 0 0 0 0



Total 0 0 0 0 0

State/Territory 2009 2010 2011 2012 2013


Victoria 0 0 0 0 48




Tasmania 0 0 0 0 0



Total 0 0 0 0 48


December 2014 18

Figure 12: VET students enrolled in CPP40611 - Certificate IV in Property Services (Operations), 2009-13

The main qualification in the Property Services Training Package for the facilities

management industry sector appears to be CPP50511 Diploma of Property Services

(Asset and Facility Management).

There are four RTOs that have this qualification on their scope of registration.

These are FM Edge and RMIT in Victoria and TAFE Queensland and South

Metropolitan Institute of TAFE in Queensland.3 All 48 students enrolled in

government funded training places in this program in 2013 were based in Victoria.

The major Victorian provider of this qualification appears to be RMIT. As indicated

below, in 2013 RMIT enrolled 38 students in this program with 37 completing the

qualification.

Figure 13 - RMIT Enrolments and completions in CPP50511 Diploma of Property Services (Asset and Facility Management) 2013-14

Year Enrolment

[number of students] Completion

[number of students]

2013 38 37

2014 42 -

[Source: RMIT]

Facilities Management Australia [FMA], in conjunction with Holmesglen Institute,

has developed an accredited course 22086VIC Diploma of Facilities Management.

This course is owned by FMA and offered exclusively by Holmesglen Institute. The

accredited course was developed through contributions by industry participants

(large companies) and they are keen to see its continuance. Discussions conducted

with FMA, as part of this scoping project, indicated that the organisation has a high

level of confidence in the accredited course.

There are now more than 120 students who have enrolled in this program since its

commencement. This number continues to grow. In the four year period that the

3 Metropolitan South Institute OF TAFE is now part of TAFE Queensland so there is only one provider of

the qualification in Queensland and three nationally.

State/Territory 2009 2010 2011 2012 2013


Victoria 0 0 0 13 0




Tasmania 0 0 0 0 0



Total 0 0 0 16 54


December 2014 19

course has been offered seven students have been eligible for the award, although

the duration at which the course is undertaken is slightly above the initially

anticipated 18 month period as the content is quite intense in nature. The course

includes students from New Zealand and a small number of international

enrolments outside of the Australian and New Zealand markets.

FMA actively promotes this course and remains committed to the current

arrangement with Holmesglen Institute to provide the program. FMA is working

closely with three with other institutions to undertake delivery of the course in

both online and blended learning delivery models. It is anticipated this course will

be added to the scope of at least one other institution during 2015.

The number of enrolments in both CPP50511 Diploma of Property Services (Asset

and Facility Management) and 22086VIC Diploma of Facilities Management is limited

and there is significant overlap in the content of these two qualifications. The

successful completion of CPP50511 requires the attainment of 16 units of

competency whereas completion of 22086VIC requires 18 units of competency. Nine

of the 18 units in 22086VIC are contained in CPP50511 and there is significant

overlap in the content of the remaining units. The primary difference between the

two qualifications is four units in 22086VIC that have been specifically designed for

the accredited course. These cover matters dealing with facility maintenance

plans, innovative practice, sustainability and facility life cycle. While no detailed

comparison of the two programs has been undertaken it is arguable that these

matters are either currently or could be readily addressed in a redeveloped version

of CPP50511.

While supporting the redevelopment of the CPP5011, it is questionable whether


should continue to be offered through the Property Services Training Package. At

present this qualification is not listed on the scope of registration of any Registered

Training Organisation and according to NCVER there were no publicly funded

enrolments in this qualification in the period 2009 to 2013.

Given the discussion in section 6.3 about the establishment of a distinct Certificate

IV qualification for the community strata management industry sector,

consideration should be given to establishing a distinct Certificate IV qualification

for the facilities management sub sector. These two qualifications would replace

the current CPP40611 Certificate IV in Property Services (Operations).

The FMA believes that as an industry there have been a limited number of

enrolments across all qualifications possibly due to a fragmented career pathway.

FMA has been developing an education and career pathway that is closely mapped

to industry needs. This aligns a range of competencies with the ANZSCO positions

for the industry and provides an outline of training qualifications. This work is

currently going through a phase of broader industry consultation. The outcome of

which will have engaged all major industry stakeholders and provide clarity related

to qualification needs at all levels from Certificate III through to advanced diploma.

In addition, building industry regulators are interested in securing input into any

process given the nature and impact of such on the future qualification

requirements.

FMA believes the current information available has significant gaps and believes

this information should be obtained through the industry consultation prior to any


December 2014 20

final decision on reducing or consolidating qualifications should occur. FMA

considers that it is too early now to make this determination based on the available

information being inconsistent with anecdotal industry feedback. This is the

rationale for a robust industry consultation prior to deciding on the fate of any

qualification. As such a final decision related to any qualification redevelopment

should be deferred until this research and consultation is completed.

CPSISC has indicated that it would be beneficial to both organisations if it was

engaged in some of these processes as the outcomes of the FMA research and

consultation processes would inform the redevelopment of national qualifications.

6 .5 Summary of ou tcomes of the scop ing of qua l i f i c a t i ons f ramework

The key outcomes of the scoping study are:

6.5.1 Stock and station agency industry sector

Redevelopment of CPP40407 Certificate IV in Property Services (Stock and

Station Agency)

ALPA raised concerns about the quality and consistency of assessments

undertaken by RTOs offering CPP40407 Certificate IV in Property Services

[Stock and Station Agency]. These concerns should be considered in the

development of the Assessment Requirements component of the Stock and

Station Agency specific units of competency in CPP40407 Certificate IV in

Property Services (Stock and Station Agency).

Working group coordinated through the ALPA to undertake qualification

redevelopment.

6.5.2 Real estate agency industry sector [including business broking]

Redevelopment of the following real estate qualifications:




Redevelopment of qualifications to be cognisant of links between

qualifications and occupational licensing, particularly in the real estate

industry sector

Rationalisation of the business broking qualification with the redevelopment

of CPP40507 Certificate IV in Property Services (Business Broking) and

potential deletion of the CPP50409 Diploma of Property Services (Business

Broking) from Property Services Training Package.

Pathways established between redeveloped qualifications for real estate

agents and business brokers.

Redesign of units of competency to examine options for reducing duplication

across the existing real estate units, particularly in relation to areas such as

legislation and communication.

Potential new qualifications for commercial agents and auctioneers based on

strong evidence of need.


December 2014 21

Broad based working party, chaired by REIA, established to carry out

redevelopment of qualifications with input received from two specialist

groups – REIA Working Group and industry regulators.

6.5.3 Strata community management industry sector

Development of new certificate IV qualification for strata community

management industry sector to replace current CPP40611 Certificate IV in

Property Services (Operations) that is shared with facilities management

industry sector.

Advise on need to develop a new sector specific, management oriented

qualification at Diploma level to replace the existing Diploma of Property

Services (Asset and Facility Management). It is recommended that this only be

undertaken if it can be shown that there is a need for such a qualification and

that it does not duplicate management qualifications in the Business Services

Training Package.

Advise on potential deletion of CPP30311 Certificate III in Property Services

(Operations) from Property Services Training Package as it no longer required

by the sector.

Working group coordinated through the SCA to undertake qualification

redevelopment.

6.5.4 Facilities management industry sector – at this stage no redevelopment of

the qualifications in this sector should take place until the industry, through FMA,

concludes the research and consultations being undertaken on the sector’s skill and

qualification requirements. Based on the findings of this scoping study, any work

related to the skill and qualification requirements of the sector should consider the

following:

Development of new certificate IV qualification for facilities management

industry sector to replace current CPP40611 Certificate IV in Property

Services (Operations).

Potential deletion of CPP30311 Certificate III in Property Services

(Operations) from Property Services Training Package.

The need for a sector specific qualification at Diploma level to replace the

existing Diploma of Property Services (Asset and Facility Management).

Deletion of CPP60211 Advanced Diploma of Property Services (Asset and

Facility Management) from Property Services Training Package.


December 2014 22

7 Proposed Qual if ications Map for the Redeveloped Property Development, Sales and

Management Qualifications Framework of the Property Serv ices Training Package

The proposed qualifications for the redeveloped property development, sales and management qualifications framework of the Property Services Training package are set out in the following table.

Note: At this stage this does not include proposals for separate qualifications for auctioneers and commercial agents.

Sector Proposed qualifications by Australian Qualification Framework level

AQF 3 AQF 4 AQF 5 AQF 6

Stock and station agency

CPP30211 Certificate III in Agency Support

CPP40407 Certificate IV in Stock and Station Agency

Real estate agency [including business broking]

CPP40307 Certificate IV in Real Estate

CPP50307 Diploma of Agency Management

CPP40507 Certificate IV in Business Broking

CPP50409 Diploma of Property Services (Business Broking)4

Community strata management

CPP30311 Certificate III in Property Services (Operations)5

Certificate IV Community Strata Management6

Diploma of Community Strata Management7

Facilities management8

Certificate IV in Facilities Management

Diploma of Facilities Management

CPP60211 Advanced Diploma of Property Services (Facilities Management)

4 Suggest deletion of qualification from Training Package given lack of apparent demand. 5 Consider deletion based on advice from Strata Community Management and Facilities Management Working Groups

6 Existing CPP40611 Certificate IV in Property Services (Operations) deleted from Training Package and replaced with specialist Certificate IV qualifications for Facilities

Management and Strata Community Management industry sectors.

7 Development of new qualification conditional on Strata Community Management Working Group establishing the need for a distinct management oriented qualification that does not duplicate management qualifications in the Business Services Training Package

8 Redevelopment of Facilities Management qualifications is not to proceed until further work has been undertaken by the industry on the sector’s skill and qualification

requirements.


December 2014 23

8 Proposed Project Governance Arrangements

Stock and Station Agents Qualifications Working Group

Potential Membership # ALPA [Convenor] x 1 Elders x 1 Landmark x 1 Rural Co x 1

Real Estate [including Business Broking]

Qualifications Working Group

Potential Membership # REIA [Convenor] x 1 REIA Working Group X 1 Enterprises x 2 Regulators x 2 APSA x 1 Franchises x 1

Strata Community Management Working

Group Potential Membership # SCA [Convenor] x 5

Regulator x 1

REIA Working Group Potential Membership REIA State and Territory training managers including EAC – NSW

REINSW to be included or consulted separately

*Assumes FMA, REIA, ALPA and

SCA are also on their respective

Working Group

Project Reference Group Potential Membership

Australian Livestock and Property Agents Association Regulator Independent chair [appointed by CPSISC] Real Estate Institute of Australia Industry Advisory Body Strata Community Australia Australian Property Services Association

Property Occupations Regulators Potential Membership

All State and Territory regulators

Facilities Management Qualification Working

Group Note: Working Group not to be established until decision taken to proceed with qualifications redevelopment in this

sector.


December 2014 24

9 Contact Names

The following lists identify the key stakeholders and subject matter experts who should be engaged in the consultations associated with the proposed qualifications redevelopment project. 9.1 Stock and station agency industry sector

Name Position Organisation Telephone Email

Andy Madigan

Chief Executive Office

Australian Livestock and Property Agents Association

02-92626633 [email protected]

Peter Cabot

Livestock Manager

Landmark 0418 601 695 [email protected]

Committee member


Chris Howie

National Livestock Operations Manager

Elders 08-8425-4000 0408 842 331

[email protected]

Committee member


Warren Johnson

State Manager Livestock

Ruralco 03-6337-1555 0419 326 348

[email protected]

Committee member


9.2 Real estate agency industry sector


Amanda Lynch


Real Estate Institute of Australia

02-6282 4277

[email protected]

Jock Kreitals

Manager Policy

Real Estate Institute of Australia

02-6282 4277

[email protected]

Anna MacMaster

Training Manager

Real Estate Institute of Queensland

07-3249 7347

[email protected]

Liz McIhone Executive Manager Learning

Real Estate Institute of Western Australia

08-9380 8205

[email protected]

mailto:[email protected]










December 2014 25

Jodi Sanders

General Manager Learning and Development

Real Estate institute of Victoria

03-9205 6630

[email protected]

Chris Jansse

Manager Training and Development

Real Estate Institute of South Australia

08-8366 4300

[email protected]

Jock McLaughlin

Training Manager

Real Estate Institute of the Northern Territory

08-8981 8905

[email protected]

Patricia Donnelly

Training Manager

Real Estate Institute of Tasmania

03-6223

4769

[email protected]

Michelle Tynan

Manager Real Estate Institute of the Australian Capital territory

02-6282 4544

[email protected]

Geoff Hunter

Agency Practice Support on

Estate Agents Council

0428 310 148

[email protected]

Tom French

Vice President The Australian Property Services Association – Qld Branch

0419 787526 [email protected]

Tim McKibbin

Chief Executive Officer

Real Estate Institute of New South Wales

02-8267 0513

[email protected]

David Crombie


Estate Agents Council

0425257484 [email protected]

Ray Ellis Chief Executive Chief Executive Officer

First National 03 94189179 [email protected]

9.3 Community strata title industry sector


Michael Hurley

Managing Director

Strata Care Australia Pty Ltd

07 3435 5300 [email protected]

Julie McLean

Director ACE Body Corporate Management

03-9583 1866 0409384801

[email protected]

Michelle Cummins

General Manager Human Resources

Body Corporate Services

03 96161603 0413836948

[email protected]

Melissa Truscott

Director GK Strata Management

02-8218 9999 [email protected]








December 2014 26

Leonie Milonas

State Manager CHU 1300 724 678 0431 448570

[email protected]

John Saava

Spectra Training 03 9292 8000

[email protected]

Cath Pashley

Director

North Shore Body Corporate Specialists P/L

075 4488725 04107488725

[email protected]

9.4 Facilities management industry sector


Nicolas Burt


Facilities Management Australia


Cathy Kite Program Co-ordinator Building and Property Services Programs

School of Vocational Engineering, RMIT


Martin Leitch


FM Edge 03-5428 7398 [email protected]

9.5 Business broking industry sector


Stephen Wray

Director Cornerstone Business Sales and Valuations


Committee member

Australian Institute of Business Broking

9.6 Industry regulators


Christine Nigro

Chief Policy Adviser

Regulation and Policy Division, Consumer Affairs Victoria


Regina Haertsch

Director, National Reforms

NSW Fair Trading Policy & Strategy, Office of Finance and Services














December 2014 27

Dini Soulio

Commissioner Consumer and Business Services, South Australia


Susan Nulsen

Licensing and Registration Director

Department of Commerce, Western Australia

08-9282-0640 [email protected]

Tania Manuel

Senior Manager Policy and Community Relations

Office of Regulator Services, Australian Capital Territory

02-6205 3738 Email: [email protected]

Carolyn Parsell (Deputy Registrar)

Deputy Registrar Department of Licensing and Registration Agents Licensing Board

08 8999 1307

[email protected]

Shayna Smith

Director Office of Regulatory Policy

Department of Justice and Attorney-General

(07) 3898 0172 [email protected]

Alicia Hutton

Executive Officer Property Agents Board, Tasmania

















December 2014 28

10 Recommendations

That CPSISC:

1. Note the report of the scoping study to inform the redevelopment of the

property development, sales and management qualifications framework in

CPP07 Property Services Training Package.

2. Proceed with the redevelopment of the property development, sales and

management qualifications framework as a matter of priority, with the

exception of the facility management qualifications until further industry

research undertaken to determine industry requirements.


December 2014 29

Appendix 1

Par t ic i pan t s i n consu l ta t ion s

Name Organ i sa t ion

Amanda Lynch Real Estate Institute of Australia

Andy Madigan Australian Livestock and Property Agents Association

Christine Nigro Consumer Affairs Victoria

Jock Kreitals Real Estate Institute of Australia

Jock McLaughlin Real Estate Institute of the Northern Territory

Michael Hurley Strata Care Australia Pty Ltd

Morgan Shearer L J Hooker Darwin

Nicholas Burt Facilities Management Australia

Quentin Kilian Real Estate Institute of the Northern Territory

Regina Haertsch NSW Fair Trading

Tom French Australian Property Services Association

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