1. Learning Cafe Workplace Trends Forum Aspiring for Learning Excellence in Australia Are we in the race ? July 4, Thursday, 2013 12 - 1 pm, EST 1 Webinar ID: 601-941-520 Toll: +61 3 8644 7040 Access Code: 912-280-281

2. ParticipantsToolbar This is a discussion amongst peers, we would love your thoughts and comments. Any questions please send it via Q&A. Phones or PC speakers on mute till you are ready to speak. This session is being recorded for replay. Resources 2 Making Learning Design Adaptable SCRUM & Design Thinking Learning Caf Blogs Steve Jobs and Lessons for Designing Learning UnConference - Effective Learning Stream summary by Bob Spence youtube.com/learningcafe Webinar ID: 601-941-520 Toll: +61 3 8644 7040 Access Code: 912-280-281

3. 88 Registrations from 70 organisations ALS Limited AMP AMP Education ANZ ASIC ATO Austrade Australian Public Service Commission Australian Red Cross Bendigo and Adelaide Bank BP Bunnings Group Ltd CBA Coca-Cola Amatil Coles CPA CSIRO Dept. Parliamentary Services DSDBI DuPont Australia Fletcher Building HETI Holding Redlich IBM IP Australia KPMG Latitude Leadership Academy Learning Plan Macquarie Group MGSM Mindtree Ltd National Bank of Australia NBNCo Optus OSR PwC Qantas QBE Queensland Ambulance Service 3 Retirement Benefits Fund Saba Software SalesITV Seertech Skillsoft SKM SMS Management and Technology Sprout Labs St Vincents Hospital Melbourne Suncorp Group Sydney Adventist Hospital Symantec T2 The Knowledge Project TP3 UM University of Sydney VicSuper Westpac Zoetis Zurich

4. Communityofexperiencedlearning& performanceprofessions Building L&D Capability Integrate Learning, Performance & Knowledge Encouraging new thinking and innovation Practitioners Forum Blog Magazine Webinar Discussions UnConference Sydney Melbourne Twitter Linkedin Facebook Coffee Catch Ups Capability Building Workshops Personalised and Flexible When you want it. How you want it 4

5. MOOCs in Corporate Training MOOCs (Massively Open Online Courses) can be a mainstream employee learning option. It offers cost effective solutions for organisations with the benefits far outweighing the challenges. L&D/HR need to be proactive in exploring and including MOOCs in learning strategies. 5 Blending MOOC JLT Group Conversation with Kevin Werbach Wharton School

6. Proof of Concept Agree on approach across the participating organisations Get a small group(2-3) of employees to undertake MOOCs for personal development Consolidate learner and organisational experience Develop a framework for using MOOCs for employee training 6 Craig Bingham Mgr - Fellows Learning Support Royal Australasian College of Physicians Jasmine Malki National Learning Manager Holding Redlich Les Lisz (National L&D Manager) & Ian MacLean (National ID Manager) Australian Red Cross Blood Service Michael Eichler Head Learning & Leadership Development IAG Michelle Ockers National Supply Chain Technical Capability Manager Coca Cola Amatil Nicola Atkinson Head Learning Ashurst Ryan Tracey eLearning Manager AMP Two others to be confirmed soon

7. Outputs Date: Thurs August 15, 2013 Time: 12:00 PM - 1:00 PM AEST 7 awareness practitioners collateral 0 2 4 6 8 10 12 14 I have heard about them I have registered and completed for a MOOC I have registered for a MOOC No idea what they are Reckon I spent about 4 hours searching for courses today. It was a real slog to find relevant courses. If we are to use MOOCs in a corporate setting there is some work required up front to find the courses and/or directories/providers that will be most relevant to your organisation. - Michelle Ockers, Cola Cola Amatil Next Online Workplace Forum Is this similar to F2F courses provided by external training providers ? Search likely to be learner led. Information about MOOCs is powered by social media. Discussion continues. http://bit.ly/MOOCs1 Will it work ? If yes What needs to happen. Opportunities and challenges MOOCs Learning Business Model Better practices Working Paper 1 2

8. Panel Background Chat with the panel Your questions 8 Julie Catanach Executive Manager Learning, Organisational Design and Development at Suncorp. James Digges Director at Best Practice Local Government & Responsible Impact. Zane Brown Head of Advice Education, MLC Tim Drinkall General Manager Enterprise Training NBN Co Limited Workplace Practices Jeevan Joshi Moderator Jeevan is the founder of Learning Cafe

9. Where do Australian companies stand in terms of Learning Excellence ? Do we aim for overall excellence or can we only aim for excellence in parts, projects or solutions ? 9 0 5 10 15 20 25 Average Above average We are world class

10. Australian Excellence on a global level ASTD Best Awards 2005 St George Bank 2012 AMP Horizons 10 2012 6 Asian companies 1. NIIT India - Winner 4. Gulf Petrochemical Industries - Bahrain 8. ICICI Lombard General Insurance- India 9. Suzlon Energy - India 21 Tech Mahindra - India 25 Infosys, India 2013 US 20 India 3 Canada 2 Turkey 2 Taiwan - 1 Brandon Hall Awards for Projects & Enterprise Better representation from Aus & NZ in project category

11. Learning Caf Awards Recognise , encourage & sustain, excellence & innovation in organisational Learning Learning Team Development Framework Improved Business Outcomes Through Learning Intervention Organisational Learning Technology Architecture Integrated Learning Design Developing the Learning Profession Pierre De Villiers Deloitte Nicola Atkinson Ashurst Others Supporting Business Results and Performance Effective Learning Leveraging Technology Details www.learningcafe.com.au/awards Michael Eichler IAG David Le Page Others Jeevan Joshi Learning Cafe Rob Wilkins Aussie Home Loans. Experienced and credible panel Robust Selection Methodology Bob Spence TBC 11

12. Does Learning Function aspire for excellence or does it never have the time and focus to get there ? 12 0 5 10 15 20 25 We do aspire for excellence We make some effort

13. Achieving excellence Have no fear of perfection youll never reach it. Salvador Dali However you might just achieve excellence .

14. Excellence is in the eye of the beholder While L&D practitioners aspire to excellence I question by what criteria is excellence being judged. Each stakeholder will be using their own criteria for deciding what is excellence. They will be seeing things through their own lenses So what might those criteria be .?

15. The main players .. Criteria they are looking for can include: Boosts in sales/revenue Within budget and on time Meets Legislative deadlines Achieves compliance requirements Decreases time to competence for new starters Achieves Learning Outcomes Achieves changes in behaviours Imparts new skills or knowledge Interactive and engaging High evaluation scores (and/or Net Promoter Scores) Innovative and leading edge (for that company) Practitioners, stakeholders, Executive and CEOs (Oh and dont forget the students!)

16. Advice Educations approach Clear identification of the key stakeholders and their lenses Clarity on responsibilities (including who gets a voice and who gets a vote) Clear identification of Who has the D? and their lens Strong adherence to the ID processes and sign offs along the way: Work Request Project Plan Design Brief Detailed Design Brief Development Pilot testing Implementation PIR Owning the L&D space Pushing the boundaries and constantly trying new things

17. So the bottom line is? But if you can balance the: Resourcing System constraints Budget Deadlines Competing priorities Stakeholder and CEO expectations Audience locations and availability Etc. etc . You might get to excellence. At least in the eyes of those that are important .. the students. Achieving excellence in training is a balancing act and very few practitioners have the luxury of getting to perfection.

18. Aiming for Learning Excellence Clearly defined, articulated competency framework that forms the foundation of all capability assessment and incorporated into the performance and development process. Clear learning pathways for job readiness and career progression Blended learning solutionsbut not one size fits all. Embedding of Social learning tools to drive learning as a real time and continual process as well as peer to peer learning. Access to information when and where learners need it A driver of identification of best practise at a local level and continuous improvement A single portal for all learning. Effective and efficient reporting at and individual, team and enterprise . Standardised and consistent business processes for the learning community. Helps the build trust with the business and ensure we move them from want to need. Builds understanding of what learning is and is not.

19. Aiming for Learning Excellence Experience Exposure Education Experiential learning should make up 70% of learning. This is about growing capability all day, every day, on the job. Examples include, Participating in stretch assignments or job rotations Taking on new role responsibilities Leading or participating in a project Day to day research, e.g. web browsing, subscribing to information portals Solving problems Participating in post- implementation reviews. Exposure should equate to 20% of learning. Its about learning through interactions with others; and gaining insights, validation, and direction. Examples include, Seeking secondment and relief opportunities Obtaining coaching and informal feedback Mentoring and reverse mentoring Actively participating in a project team, collaboration group, or community of practice Participating in external networks, professional bodies, alumni. Formal learning should equate to 10% of your overall development. Education and learning through formal courses should be the platform to gain knowledge. Examples include, Structured learning programs Activity based workshops Seminars and master classes Smashes Professional development, qualifications, accreditations eLearning modules.

20. What does excellence of Learning mean to you at an Personal, Team, Function and Organisational Level ? 20

21. Background of NBN ... High speed broadband network 100Mbps 100% of Australia covered Fixed Fibre Optic Cable 93% Wireless Broadband 4% Satellite Broadband Coverage 3% Australias largest infrastructure project Government Business Enterprise

22. Learning Excellence in NBN ... NBN Key Learning Objectives 1. High-end speed to competency 2. Strong Talent and Succession 3. SWAT team development 4. Industry Accreditation 5. Full disclosure and reporting a) Dollar Spend b) Competency c) Vendors 6. 100% Compliance

23. People Process Technology In the last 12 months .... 53,000 applications 1100 recruited ~85% retention Alignment of values incredibly strong complete belief in the project Highly technical, deeply experienced hires in the past 3 years Structured for growth and delivery ramp ups for three years Delivery Partner model Planning and Scheduling key process area Two full teams documenting and maintaining process mapping Quality Assurance and continuous improvement not just buzz words Volatility Vision Uncertainty Understanding Complexity Clarity Ambiguity Agility Moved from a start up business through to a Factory process CIO and CTO Functions are state of the art only a handful of businesses have done this before Fixed, wireless and satellite technology 100Mbps connectivity Excellence in NBNCo

24. People Process Technology Business Partnership Program Construction Program Scheduling Program Delivery Team of 30 for ~2900 staff members Network of 30 product and training vendors Improve the capability and competency of all staff Key Projects within Learning Capability Framework (+70:20:10) Vendor Management Leadership Development Offshoring Operations Establishment of new Learning Operating Model for all of business Established Training Reference Group (TRG) key divisional leads meet with Learning to discuss all training / people issues Alignment of Organisational Goals with Learning Goals Implementing new LMS Online Learning and webinar enhancements Mobile Learning LMS, videos, documentation and training on the fly NBN-tube New, four quadrant learning dashboard URL links to business Excellence in Learning

25. We discuss some models frameworks that define/measure excellence ? 25 0 5 10 15 20 25 - No Yes Total Total

26. Business Excellence Frameworks Globally significant Business Excellence Frameworks Baldrige European Framework for Quality Management (EFQM) Australian Business Excellence Framework More than 70 others world wide Excellence achieved through ensuring the whole organisation is systematically and continuously improving Best Practice Local Government 2013 Business Excellence Framework

27. EFQM 27

28. Practical steps to Implement Business Excellence Best Practice Local Government 2013 Define the desired future state Identify the capability gap Empower teams to lead the capability development Adopt a systematic approach to continuous improvement Prioritise

29. Common Pitfalls Failure to integrate with operations Failure to align to other initiatives, including education and training Another thing to do Lack of systematic improvement techniques Failure to train and support personnel in the new techniques Leading the cultural change Best Practice Local Government 2013

30. Learn from Education 30

31. With the nature of Learning changing e.g. informal and just in time, will it become challenging to define and measure excellence in Learning ? 31

32. Learning Caf Point of View 32 0 5 10 15 20 25 Yes - a lot Some We are OK We have above average capability. Do Learning Professionals need to enhance their own capability to achieve Learning excellence ?

33. Developing Capabilities 33 0 5 10 15 20 25 Business or commercial acumen Digital acumen Industry acumen (ie know the industry better) Financial acumen Learning Community should Become aware that reaching excellence in a process. There are frameworks available. Look to the academic sector for better practices and lessons learnt. Develop capabilities i.e. business and digital acumen to help with journey to excellence.

34. www.learningcafe.com.au learningcafemag http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference 2013 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 34 Open source initiatives