learningnow: performance support – laura overton
DESCRIPTION
Towards Maturity's Laura Overton facilitated Epic's LearningNow: performance support event in London on 28th November 2013. These are her slides from the day, including the introduction about the Towards Maturity Benchmark and the discussion topics. Find out more about how performance support can aid training and improve the e-learning experience.TRANSCRIPT
Welcome and Introduction
Embedding learning into the workflow
Laura Overton
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10 years of Benchmark Research
L&D professionals from 2900 organisations 10,000 + learners
2003/4
2013
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55%
52%
49%
47%
59%
40%
36%
94%
89%
91%
93%
89%
89%
84%
2013 N=447
2008 N=261% of or participants wanting this benefit
What is driving change?
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Comply with new regulations and legal requirements
Help implement new processes or new products
Develop a better qualified work force
Provide a faster response to changing business conditions
Increase productivity
Improve customer satisfaction
Improve staff – satisfaction/retention/motivation
86% want to push
updated information
to staff
26% achieving it
Learning beyond the course
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94% want to speed up application
of learning at work
19% achieving it
88% learners learn from collaboration with team workers
70% learn from Google!
70% learn from supportive managers
70% learn from supportive managers
3 in 5 learn from the course but 88% want to learn at their own pace
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How do staff learn best
• Using technology to support performance• Enabling sharing and collaboration • Using learning portals to drive performance
• Collaboration and ideas– Designing job aids– Encouraging collaboration– Engaging stakeholders
Today’s agenda
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What project do you want to take ideas away for?
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A time for action!
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Designing great job aids
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26% of L&D leaders agree that they train classroom trainers to use technology to extend learning beyond the classroom
– Rising to 67% top learning companies
Only 26% agree that their staff have access to online job aids– Rising to 51% top learning companies
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Never introduce anything into the classroom that you don’t expect learners to use back in the workplace
Bob Mosher
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“
”
What do we need the job aid to help us do?
Who do we need to get involved to reach out
to learners?
What technologies/Media
are most appropriate for job aid?
How do we validate success?
Project Name:
Job aid exercise
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Practical ways of supporting sharing and collaboration
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Discussion What practical things can L&D
do to support collaboration?
1. Encourage individuals to find their own job aids. 2. . Help individuals build their own professional network
3. Encourage individuals to share what they find4. . Help them build their own job aids
5. Encourage co-creation of resources
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Personal Knowledge Management
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Discussion What skills do L&D need to develop
themselves to enable sharing and collaboration?
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ConnectedWorkplace.co.uk
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Tips for engaging stakeholders
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Discussion How can we engage managers
and stakeholders better in performance support?
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Lessons learnt
Laura Overton
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