lec-30 & 31 diveristy- real life practices
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human research managementTRANSCRIPT
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A Harsh Bhargava Enterprise
S- 30 & 31
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Diversity Management-Principles and Practices
Harsh Bhargava
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Agenda
• Diversity?
• Why study Diversity?
• Real life practice- 0ne company per student
• Company policy
– Business advantage
– Research credit
• Collective learning
Apr-16 3© Harsh Bhargava 2016. All rights reserved.
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Diversity
• Not new–Indian ‘Varnas’ (outside appearance)
– Brahman, Kshatriya, Vaishya, Shudra
• China- no different
Apr-16 4© Harsh Bhargava 2016. All rights reserved.
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Diversity- as old as mankind
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Varnas and Management
Apr-16 5© Harsh Bhargava 2016. All rights reserved.
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1. Brahmin
a. Professional knowledge as a manager/leader
2. Kshatriya
a. Fight the competition
3. Vaishya
a. Business accumen/ Entrepreneurship
4. Shudra
a. Worker: ‘Know your job’
Effective Manager- combination of all Varnas
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Apr-16 6© Harsh Bhargava 2016. All rights reserved.
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DiversityDimensions-Three levels
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Diversity- Definition
• “The variety of experiences and perspectivewhich arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation and other characteristics.”
• “Diversity is otherness or those human qualities that are different from our own and outside the groups to which we belong, yet present in other individuals and groups.”
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Why study DM?
• Dimensions of Diversity affect performance, motivation, success, and interactions with others
• Diversity can enhance or lower
– Organisational Productivity
– Performance
– Employee morale (flexibility/creativity etc)
• Real life Practices on Diversity
Apr-16 8© Harsh Bhargava 2016. All rights reserved.
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Apr-16 9© Harsh Bhargava 2016. All rights reserved.
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• Has introduced a training program for all employees around diversity.
• The main idea being - "companies that support a culture of diversity are the ones that flourish."
• Credits: Abha Maheshwari (Product Growth Manager, Facebook, California USA)
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Dr Reddy’s Labs
Apr-16 10© Harsh Bhargava 2016. All rights reserved.
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• Diversity practice- Diversity through different modes of thinking
• Employ differently-abled persons
• Credits: Hibah Wasif (VVSB, Class of 2015)
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ICICI Bank
Apr-16 11© Harsh Bhargava 2016. All rights reserved.
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• Diversity practice- Focused on women workforce
• Support for all activities which hinder working women
• No discrimination against differently-abledemployees
• Credits: Vamshi Krishnan (VVSB, Class of 2015)
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Infosys
Apr-16 12© Harsh Bhargava 2016. All rights reserved.
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• Diversity practice- ACTION
– Audit inclusivity and diversity levels
– Create change agents
– Train the managers
– Initiate and implement alternate work models
– Organise and assist affinity groups
– Network with external bodies to bench mark practices
• Credits: Priyanka Rao (Class of 2015)
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Why study DM?
• Dimensions of Diversity affect performance, motivation, success, and interactions with others
• Diversity can enhance or lower
– Organisational Productivity
– Performance
– Employee morale (flexibility/creativity etc)
• Real life Practices on Diversity- continued
Apr-16 13© Harsh Bhargava 2016. All rights reserved.
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ITC
Apr-16 14© Harsh Bhargava 2016. All rights reserved.
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• Diversity practice- Equal roles for women
– Like head of field sales force
• 18 women in front line field sales force
– FMCG/Cigarettes in Kirana/Paan shops
• Motivating factor for other women to excel
• Credits: Harsh Mishra (VVSB, Class of 2015)
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Nestle
Apr-16 15© Harsh Bhargava 2016. All rights reserved.
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• Diversity practice- focused on gender balance and women empowerment
• Representation of women on management teams, up from 15% in 2008 to 31% in 2013
• Minimum of one woman or man in every succession plan for key roles
• Credits: Bharani Reddy (VVSB, Class of 2015)
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Apr-16 16© Harsh Bhargava 2016. All rights reserved.
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• "Home at work“ option
• Special software for deaf and dumb people to access information
• Inclusion of veterans with high respect
• Tie-ups with NPOs for merit scholarships for black citizens
• Credits: S Revathi (VVSB, Class of 2015)
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Proctor & Gamble
Apr-16 17© Harsh Bhargava 2016. All rights reserved.
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• My Black Is Beautiful (MBIB)
• A long-term, community-building program created by P&G to spark a broader dialogue around black beauty
• Extending a personal touch to each individual, and genuinely getting to know each other
• Credits: Farheen Siddiqui (VVSB, Class of 2015)
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TCS
Apr-16 18© Harsh Bhargava 2016. All rights reserved.
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• Diversity practice- DAWN- Diversity and Women Network
• Diversity training-
– Education
– Enforcement
– Exposure
• Credits: Kamakshi (VVSB, Class of 2015)
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Xerox
Apr-16 19© Harsh Bhargava 2016. All rights reserved.
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• Executive Diversity Council- Consists of senior leaders from across Xerox- An active body
– Workforce representation
– Work environment
– Diverse customer markets
– Organizational efforts to address the needs of a multicultural workforce.
• Credits: Rojasree V (VVSB, Class of 2015)
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Inclusion
Apr-16 21© Harsh Bhargava 2016. All rights reserved.
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• An environment where
– Everyone is treated with dignity and respect
– The talents and skills of different groups are valued
– Productivity and customer service improves because the workforce is happier, more motivatedand more aware of the benefits that inclusion can bring.
Ref: Human Rights Commission Guide to Inclusion
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Inclusive Workplace
Apr-16 22© Harsh Bhargava 2016. All rights reserved.
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An inclusive workplace is one where the human
rights principles of fairness, respect, equality,
dignity and autonomy are promoted and are part of the organisation’s everyday goals and behaviour.
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Benefits of Inclusion
Apr-16 23© Harsh Bhargava 2016. All rights reserved.
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• Attract new talent
• Maximise productivity
• Retain productive and committed staff
• Create wider customer appeal and access to untapped markets
• Create culture change that spreads to communities
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Closing thought…
Apr-16 25© Harsh Bhargava 2016. All rights reserved.
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Thank you.Diversity
Management is not theory. Harsh Bhargava
Apr-16 26© Harsh Bhargava 2016. All rights reserved.
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© Harsh Bhargava 2016. All rights reserved. Graphics copyrights acknowledged.
Harsh [email protected]
Apr-16 27