lecture 15 universal design by prof. dr. sajjad mohsin
TRANSCRIPT
Lecture 15
universal design by Prof. Dr. Sajjad Mohsin
Today’s Outline
Today we will look into What is Universal Design? Why Universal Design? Assistive technologies Non-speech audio
What is Universal Design? Universal design is the process of
designing products so that they can be used by as many people as possible in as many situations as possible.
Examples I’m having trouble reading smaller
print Lefties have trouble with scissors Someone with arthritis can’t open a
bottle Chair that a child can’t sit in properly …
Different Environments “Non-average” can mean different
environments, context, locations, modalities.
May require different interaction methods, rules, models
Different Users Not just about “special” populations
like those with particular physical or perceptual challenges.
Also about users not part of the original specification, new users, late adopters.
Users with Disabilities Visual impairment
Not just about blindness, from age, color issues, limitations
Hearing impairment From birth, environment, noise
Physical impairment Wide range, unavailable vs. limited, injury
Speech impairment Permanent, temporary, noise
Dyslexia Autism
Dyslexia
Autism A fast growing serious disability. May be caused by Pollution.
… plus … Age groups
Older people e.g. disability aids, memory aids, communication tools to prevent social isolation
Children e.g. appropriate input/output devices, involvement in design process
Cultural differences Influence of nationality, generation, gender,
race, sexuality, class, religion, political persuasion etc. on interpretation of interface features
e.g. interpretation and acceptability of language, cultural symbols, gesture and colour
Universal Design In HCI terms, this means particularly
designing interactive systems that areusable by anyone, with any range of abilities, using any technology platform.
Thought of a good design Universal design is primarily about trying
to ensure that you do not exclude anyone through the design choices you make but, by giving thought to these issues, you will invariably make your design better for everyone.
Principles of Universal Design In the late 1990s a group at North Carolina
State University in the USA proposedseven general principles of universal design.
These principles give us a framework in which to develop universal designs.
Principles of Universal Design Equitable use Flexibility in use Simple and intuitive to use Provide perceptible information Tolerance for error Low physical effort Size and space for approach and use
Equitable Use
The design is useful and marketable to people with diverse abilities
GUIDELINES :Provide the same means of use for all users: identical whenever possible; equivalent when not. Avoid segregating or stigmatizing any users. Provisions for privacy, security, and safety should be equally available to all users. Make the design appealing to all users.
Flexibility in Use
The design accommodates a wide range of individual preferences and abilities.
GUIDELINES: Provide choice in methods of use. Accommodate right- or left-handed access
and use. Facilitate the user's accuracy and precision. Provide adaptability to the user's pace
Flexibility in Use – Power Point
Simple and intuitive Use of the design is easy to understand,
regardless of the user's experience, knowledge, language skills, or current concentration level
GUIDELINES Eliminate unnecessary complexity. Be consistent with user expectations and intuition. Accommodate a wide range of literacy and
language skills. Arrange information consistent with its importance. Provide effective prompting and feedback during
and after task completion.
Simple and Intuitive – Theater Control
Perceptible Information
The design communicates necessary information effectively to the user, regardless of ambient conditions or the user's sensory abilities
Perceptible Information GUIDELINES
Use different modes (pictorial, verbal, tactile) for redundant presentation of essential information.
Provide adequate contrast between essential information and its surroundings.
Maximize "legibility" of essential information. Differentiate elements in ways that can be described
(i.e., make it easy to give instructions or directions). Provide compatibility with a variety of techniques or
devices used by people with sensory limitations.
Tolerance for Error The design minimizes hazards and the
adverse consequences of accidental or unintended actions.
GUIDELINES Arrange elements to minimize hazards and
errors: most used elements, most accessible; hazardous elements eliminated, isolated, or shielded.
Provide warnings of hazards and errors. Provide fail safe features. Discourage unconscious action in tasks that
require vigilance
Tolerance for Error Example Undo
Low Physical Effort The design can be used
efficiently and comfortably and with a minimum of fatigue.
GUIDELINES Allow user to maintain a neutral body
position. Use reasonable operating forces. Minimize repetitive actions. Minimize sustained physical effo
Low Physical Effort
Size and Space for Approach and Use Appropriate size and space is provided
for approach, reach, manipulation, and use regardless of user's body size, posture, or mobility.
GUIDELINES Provide a clear line of sight to important
elements for any seated or standing user. Make reach to all components comfortable for
any seated or standing user. Accommodate variations in hand and grip size. Provide adequate space for the use of assistive
devices or personal assistance
“Designing for Diversity” Requires really understanding the way
diverse types of users interact with a system
Imagine how your interface is “translated” Different language Modality (screen reader, touch, Braille) Cognitive filter Etc.
Terminology Ability Impairment Disability Handicap Policies, Laws, Regulations,
Guidelines People, persons with… Populations vs categories of abilities
Multi-Sensory Systems More than one sensory channel in interaction
e.g. sounds, text, hypertext, animation, video, gestures, vision Used in a range of applications:
particularly good for users with special needs, and virtual reality Will cover
general terminology speech non-speech sounds handwriting
considering applications as well as principles
Multi sensory system for special Kids
Usable SensesThe 5 senses (sight, sound, touch, taste and smell) are used by us
every day each is important on its own together, they provide a fuller interaction with the natural world
Computers rarely offer such a rich interaction
Can we use all the available senses? ideally, yes practically – no
We can use • sight • sound • touch (sometimes)
We cannot (yet) use • taste • smell
Multi-modal vs. Multi-media Multi-modal systems
use more than one sense (or mode ) of interactione.g. visual and aural senses: a text processor may speak the words as well as echoing them to the screen
Multi-media systems use a number of different media to communicate information
e.g. a computer-based teaching system:may use video, animation, text and still images: different media all using the visual mode of interaction; may also use sounds, both speech and non-speech: two more media, now using a different mode
Visual Impairments How to deal with GUIs?
Keyboard vs. mouse use How do they know it is there?
“Talking Braille” ATM phone jack
Sound output Screen readers, rates, voices, quality Non-speech audio Equipment issues
Math, graphs Equations, graphs, tables
Visual Impairments, cont’d What about these?…
Equitable useFlexibility in useSimple and intuitive to useProvide perceptible informationTolerance for errorLow physical effortSize and space for approach and use
Speech
Human beings have a great and natural mastery of speech
makes it difficult to appreciate the complexities
but it’s an easy medium for communication
Structure of Speechphonemes
40 of them basic atomic units sound slightly different depending on the context they are in,
these larger units are …
allophones all the sounds in the language between 120 and 130 of them these are formed into …
morphemes smallest unit of language that has meaning.
Speech (cont’d)Other terminology:
• prosody alteration in tone and quality variations in emphasis, stress, pauses and pitch impart more meaning to sentences.
• co-articulation the effect of context on the sound transforms the phonemes into allophones
• syntax – structure of sentences
• semantics – meaning of sentences
Hearing Impairment Does access for the blind mean no
access for the deaf?Consider how truly multimodal
interfaces can work for everyone e.g., Sonification Sandbox
Physical Impairments A wide variety of “handicaps”
Tremor, dexterity, grip, mobility, balance, strength
Solutions need to vary, tooEyegaze controlBlinksText entry like EdgeWriteBrain-computer interfaces
Aging All of the possible difficulties arise:
Perceptual, cognitive, motor There are fewer and fewer “low tech”
alternatives; forcing seniors into tech Designers often have little experience in
the realities of the older (or handicapped or deaf or…)
Audio Non-speech audio
For example whistling, humming or hissing for entering data
Often useful for visually impaired usersVery useful for others too!
Non-Speech Sounds boings, bangs, squeaks, clicks etc. Commonly used for warnings and
alarmsEvidence shows they are useful
Fewer typing mistakes with key clicks Video games harder without sound
Language/culture independent, unlike speech
Non-Speech Sounds: Useful? Dual mode displays:
information presented along two different sensory channels
redundant presentation of information resolution of ambiguity in one mode through information
in another Sound good for
transient information background status information
e.g. Sound can be used as a redundant mode in the Apple Macintosh; almost any user action (file selection, window active, disk insert, search error, copy complete, etc.) can have a different sound associated with it.
Uses of Non-Speech Audio Beeps ‘n’ Bops Peripheral Awareness Sonification Audio Interfaces, Audio Menus Navigation
Beeps ‘n’ Bops Warnings, alerts, status messages
Status indicatorsError messagesAlarms
Will they be heard, identified, and understood?
Peripheral Awareness Using sound to communicate
information about the environment Compare to information visualization
Web server trafficWeather outsideTrafficActivity level of colleaguesStatus of resources (printers, etc.)
Audio Aura Audio Aura
Mynatt, Back, & WantXerox PARC, 1997“The goal of Audio Aura is to provide
serendipitous information, via background auditory cues, that is tied to people’s physical actions in the workplace.”
StockScapeWalker & B. MauneyGeorgia Tech, 2004Continuous soundscape that maps stock
price change onto sounds. Deviation from baseline means more sounds. Change upmeans adding animals; changes downmeans adding rain, thunder.
Sonification “Auditory display of
quantitative information”
Compare to visualization Weather data Stock market data Election results
Sonification Design Issues Mapping
Data dimension --> Display Dollars --> pitch (or distance from x-axis)
Polarity Increasing pitch = increasing or decreasing $ ?
Scaling Double the pitch = double the $ ?
Context Equivalent to tick marks, axes, trend lines
Interaction techniques
Audio Interfaces & Menus Audio-only or audio-enhanced
interfaces IVRs (phone-based, like airlines) Complete operating systems (Curo) Menus Earcons, auditory icons, spearcons
IVR Phone Based
Auditory Icons Use natural sounds to represent different types of
object or action Natural sounds have associated semantics which can be
mapped onto similar meanings in the interaction e.g. throwing something away
~the sound of smashing glass
Problem: not all things have associated meanings Additional information can also be presented:
Muffled sounds if object is obscured or action is in the background
Use of stereo allows positional information to be added
SonicFinder for the Macintosh Items and actions on the desktop have
associated sounds Folders have a papery noise Moving files – dragging sound Copying – a problem …
sound of a liquid being poured into a receptacle rising pitch indicates the progress of the copy
Big files have louder sound than smaller ones
Earcons Synthetic sounds used to convey information Structured combinations of notes (motives )
represent actions and objects Motives combined to provide rich information
compound earcons multiple motives combined to make one
morecomplicated earcon
Earcons (cont’d) Family earcons
similar types of earcons represent similar classes of action or similar objects: the family of “errors” would contain syntax and operating system errors
Pro: Earcons easily grouped and refined due to
compositional and hierarchical nature Con:
Harder to associate with the interface task since there is no natural mapping
Navigation Getting around, for those who cannot look
or cannot see Persons with visual impairments Military applications
Summary of Today’s Lecture Universal design is about designing
systems that are accessible by all users in all circumstances.Taking account of human diversity in
disabilities, age and culture.
Universal design helps everyoneFor example, deaf, working in noisy
environment, etc…….
Summary of Today’s Lecture Multi-modal systems provide access to
system information and functionalitythrough a range of different input and output channels, exploiting redundancy.
Such systems will enable users with sensory, physical or cognitive impairments to make use of the channels that they can use most effectively.Utilizing senses in interactive experience