lessons learned from coaching 50+ kanban teams (christophe achouiantz) - lkce13

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In this experience report, we present the lessons we have learned during a three years-long journey coaching more than 50 teams in using the Kanban method at Sandvik IT. We share our experience gathered when introducing, supporting and scaling Kanban systems with the purpose to improve the organization as a whole. Based on validated experiments and facts, we present: How we use the Kanban method to create a culture of continuous improvements. How we introduce Kanban to often overburdened teams using a one-day kick-start workshop, and how this workshop evolved into what is described in the “The Kanban Kick-start Field Guide”. How we help teams to improve their kanban system using a depth-of-kanban coaching tool. How we discovered the key role that management plays in maintaining the will to improve continuously, and our experiments on how to nurture it. How we keep track of the improvement capability of the various teams and how we act on it. How we scale our coaching capability to help even more teams. This talk is a direct continuation of our LKCE11 talk “Igniting Change in 20 teams within 6 months”.

TRANSCRIPT

  • Lessons Learned from Coaching 50+ Kanban Teams Nirvana Excellence, Perfection 100% Value created, 100% Fun Woods of Lost Managers Here be Monsters Here be Monsters Chasm of Re-org Christophe Achouiantz Lean/Agile Coach http://leanagileprojects.blogspot.se @ChrisAch The Way of the Kanban Marsh of Change Resistance Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Lessons Learned Why Kanban? The Kanban Method Introducing and supporting Kanban Creating a Culture of Continuous Improvements Scaling Coaching Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Lessons Learned on THE KANBAN METHOD Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Some visual policies (ticket design, colours, etc.) Context is Everything % of Policies reusable between Kanban Systems Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • You Grow a Kanban System You do not Summon It Yes! No! Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • 2 Qualities that Matter in the Long Run Resilient Compensate lack of Leadership Sustainable Stickiness Clarity Aligned with Purpose Fact-based management Improvement Opportunities (Smart Moves) Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • You are Here THE CONTEXT Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • The Context Sandvik www.sandvik.com Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • The Context The Origin Story Johan Nordin Support Manager at Sandvik IT Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • The Context The Key to Minimizing most of our Problems is Flow Control Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Lessons Learned on INTRODUCING THE KANBAN METHOD Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Kanban Packaging Kanban Time needed to establish a Kanban System Sustainable Level Sticky! Effort needed to reach sustainability Probability Boosts! Time a manager is willing to let go for starting with Kanban Time 1 day The Kick-start Workshop Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Understand the Team Who cares? Energy Level Now I get it! Why have we never discussed that before? Assess Depth of Kanban Manage Demand The Kick-Start Workshop (1 day) Limit WIP Measure Flow Follow-Up Close the Scene Run First Planning Meeting Set Planning Meeting Policies Limit WIP Set Way-of-Working Policies Create & Populate the Board Set Visualization Policies Explain Board Mechanics Identify Work Types Discover what the Team does Define a Shared Vision Share Current Concerns Set the Scene Kanban The Kick-start & Boosts Boosts Ouch! Now I understand why I feel stressed! Now we work SMART! Time Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • The team is in charge 1000000 Low on Theory, High on Practice in Context Emotional: Engaged to see MY stuff on the board 100000 Clarity of Purpose Efficiency Stickiness Team Focused and Team Driven Interest Kanban Keys to Maximizing Stickiness & Clarity of Kick-starts Shared common view of Teams purpose and context. Service Oriented 10000 Do this a.s.a.p. during the kickstart! 1000 100 Do this a.s.a.p. during the kickstart! 10 1 Some Expert creates the Kanban System Theory ZZzzz Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Kanban The Kanban Kick-start Field Guide Get it at: http://leanagileprojects.blogspot.se Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Lessons Learned on ASSESSING KANBAN Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Kanban The 5 Dimensions Feedback Loops Explicit Policies Limit WIP Visualize Manage Flow Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Kanban Depth of Kanban to Evolve Smart Feedback Loops Explicit Policies Limit WIP Visualize Manage Flow Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Kanban Depth of Kanban to Evolve Smart Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Lessons Learned on CONTINUOUS IMPROVEMENTS Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Improvements Kanban and Continuous Improvements Improve Vision The Kanban Method Baseline Kanban comes with an Implicit Vision Low WIP Liquid Flow 100% Value Kanban help you identify improvement opportunities Trailing (lead-times) and Leading (board) indicators You have Focus Controlled WIP (less task-switching) Clarity of Purpose (Service Oriented) Kanban helps create the Baseline Current Condition is known Leading & trailing Indicators (Facts) Common Standard (Policies) Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Dis-Continuous Improvement? Level of Improvements Improvements Patterns of Continuous Improvements Ceiling There is always a Ceiling! Move the ceiling: Manager un-engaged Strech your value streams! Get in control of upstream & downsteam Get a sponsor higher up in the org! To compensate the lack of political influence of the managers beyond a certain point Manager not present Obvious improvements Real improvements Peer-to-peer coaching! To increase commitment and curiosity from manager Time Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Improvements Creating Curiosity with Peer-to-Peer Coaching Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Lessons Learned on SCALING Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Scaling Scaling Coaching Team coaches coaches Black Belt Jedi Master Coach coaches Lean Coach Team Flow Manager Team Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Scaling The Goal: Get Rid of the Coaches! Managers Team Team Team Team Team Team Team Coaches A Scafolding to be removed when Managers have become coaches Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Whats Next? Focus over End-2-End flows Peer-2-peer coaching: enabling curiosity Dis-continuous improvements: How? Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • 2 Qualities that Matter in the Long Run Resilient Compensate lack of Leadership Sustainable Stickiness Clarity Aligned with Purpose Fact-based management Improvement Opportunities (Smart Moves) Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se
  • Thanks for your Time! Christophe Achouiantz @ChrisAch Get the slides here: http://leanagileprojects.blogspot.se Christophe Achouiantz @ChrisAch LKCE13 http://leanagileprojects.blogspot.se