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Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

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Page 1: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Insert

Custom

Session

QR if

Desired.

Let’s Talk

Communicating Across Diversity

Dr. William Cross

Sandra Beck

Page 2: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Communication

i = n*(n-1)/2

Page 3: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck
Page 4: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Words have different meanings

• Taboo topics

• Spiritual, social, political issues

• Conflict management styles

Cultural Diversity

Page 5: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Veterans (1930 – 1945)

• Baby Boomers (1946 – 1964)

• Generation X (1965 – 1976)

• Generation Y (1977 – 1990)

• Millennials (1991 - )

Five Generations

Page 6: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Veteran

• Baby Boomer

• Generation X

• Generation Y

• Millennials

Work Styles

• Detailed direction & guidance

• Prefer teams & meetings. Ask for directions

• Independent, resilient, adaptable. Work alone

• Structure, challenges, coaching

• Social networking

Page 7: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Feedback

• Veteran

• Baby Boomer

• Generation X

• Generation Y

• Millennials

• No news is good

news

• Promotions, pay

raise, job titles.

• Immediate

continual feedback

• Immediate rewards

Page 8: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Work/Life Balance

• Veteran

• Baby Boomer

• Generation X

• Generation Y

• Millennials

• Hard work is success.

Adapt to organization

• Immediate continual

feedback

• Immediate reward

Page 9: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Conflict

• Veteran

• Baby Boomer

• Generation X

• Generation Y

• Millennials

• Chain of command• Team consensus

• Resolve problems immediately

• Use learned conflict management skills

• Still learning

Page 10: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Communication Style

• Veteran

• Baby Boomer

• Generation X

• Generation Y

• Millennials

• Formality – memo,

conversation, phone

• Personal contact,

email, voice mail

• Instant message,

email

• Cell phone, texting,

social networking

• Social networking,

texting

Page 11: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck
Page 12: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Match formality to the culture

• Use multiple communication

avenues

• Individualize your approach

• Understand value differences

• Be aware of motivating factors

Diverse

Communication

Page 13: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Ask, Don't Assume

• Be Willing To Learn

• Be Willing To Teach

• Acknowledge the differences

• Don't take it personally

Diverse

Communication

Page 14: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck
Page 15: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Men and women are different!

• Physically

• Mentally

• Emotionally

• Problem solving

• Communication

Page 16: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Ever Wonder Why?

• She prefers

– Spa Days

– Girl talk

– Finger sandwiches

– Fuchsia

• He prefers

– Football

– Hunting

– Steaks

– What’s fuchsia?

Page 17: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Men and women are different!

• Physically

– Hormones

– Brains• Amygdala

• Hippocampus

• Cingulate gyrus

• Neural Pathways

• Corpus Callosum

• Cerebral Cortex

• Brain Stem

Page 18: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck
Page 19: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Men and women are different!

Mentally

– Brain Chemicals

• Vasopressin

• Oxytocin

• Serotonin

– Spatials

– Verbals

Page 20: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Men and women are different!

• Communication– Women talk

• To resolve problems

• About feelings

• To bond

• To feel good

• About people

– Men talk• About practical matters

• About things

• Sports, jokes, women

– Men prefer to act.

Page 21: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

So I was reading this magazine while I stood in the checkout line at the grocery store – Oh I got that ice cream you like by the way – and there was an interesting article that I didn’t have time to completely finish because the man in front of me only had a few items – but one statistic in the article caught my eye – once I found my reading glasses that I thought I’d left in the bank but found in the bottom of my purse I really need to clean and organize my purse –anyway this statistic said that women speak about 20,000 words each day compared to men who speak only about 7.000.

Hmm

Page 22: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Differences

• Men thrive on competing

and achieving.

• Women thrive on harmony

and relating.

Page 23: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Differences

• Men talk to give

information or report.

• Women talk to collect

information or gain rapport.

Page 24: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Disagreement– Women - affects relationship

– Men – can move to other issues

• Getting things done– Women – build relationships

– Men – relationships form thru working on tasks

• Meetings– Women – nod to show attention

– Men – nod to show agreement

Helpful info

Page 25: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Tips for Females

• Don’t communicate when upset

• Get to the point

• Facts not Feelings

• Avoid Gossip

• Concentrate on Problem Solving

• Listen (with intellect not emotion)

• Avoid Power Struggles

Page 26: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Use ‘voice male’

– Use report speak

– Bottom line first

– Resist the context

– Avoid HINT language

– Use I want/ I need

• Encourage questions

Women Can

Page 27: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Take time to talk

• Learn to listen

• Watch your words

• Criticize carefully

• Pay attention to details

Tips for Males

Page 28: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

• Use voice-female

– Increase historical detail

– More background

– Use ‘rapport speak’

– More questions

– Move slowly to the bottom line

• Eye Contact

• Admire her talent, not her attributes

• Non verbal emphasis

Men Can

Page 29: Let’s Talk - SHARE€¦ · Insert Custom Session QR if Desired. Let’s Talk Communicating Across Diversity Dr. William Cross Sandra Beck

Deal with it !

Men are from earth.

Women are from earth.


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