LEVEL 2 AWARD AND CERTIFICATES IN PRACTICAL HORTICULTURE SKILLS

LEVEL 2 DIPLOMA IN WORK-BASED HORTICULTURE

QUALIFICATION HANDBOOK

Candidate name................................................. Date of Birth....................................................... ABC Awards Registration Number............................ Start Date……………End Date……………..

CENTRE NAME:ROOTS TO FRUIT MIDLANDS LTD. BASED AT: OAKDENE NURSERIES, 51 CHESTER RD, STREETLY, SUTTON

COLDFIELD WEST MIDLANDS, B742EQ. TEL: 0121 353 3481

About ABC Awards ABC Awards (ABC) is one of the largest vocational awarding bodies in the United Kingdom with an established reputation for quality and customer service. ABC is recognised by the regulatory authorities. ABC is a Component Awarding Body (CAB) for 14-19 Diplomas. The ABC portfolio of qualifications includes National Vocational Qualifications (NVQs) and Vocationally Related Qualifications (VRQs). ABC’s VRQs may also be

Technical Certificates

Additional and/or Specialist Learning for the 14-19 Diplomas

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Sources of Additional Information The ABC web site www.abcawards.co.uk provides access to a wide variety of information.

Units Available For Gaining an Award/Certificate/Diploma in Horticulture and their Scheduled Season at Roots to Fruit Midlands Ltd.

Level 2 Award in Practical Horticulture Skills Learners must achieve a minimum of 10 credits. This must include 6 credits from Group A. The remaining credit may be made up of any other units from Groups A or B. Level 2 Certificate(s) In Practical Horticulture Skills To achieve the Level 2 Certificate in Practical Horticulture Skills learners must achieve a minimum of 20 credits; this will include 4 credits from Group A (mandatory unit) plus a minimum of 16 credits from one of the Groups B to G.

There are no exact start dates the course will be run as a ‘roll on and roll’ off programme throughout the year. The course is run in a way that meets the industry needs of Oakdene Nurseries this is why the seasonal assessment schedules below are not pin pointed to exact weeks but are there as a representative sample of what can be learned. Unit Name and Season Available W=Winter SG=Spring SR=Summer A=Autumn

Credit Value

Outcomes Completed

Number Assessors Initials

Candidate to sign when completed below.

Internal /External Moderator to Sign units sampled

Monitoring and maintaining health and safety W,SG, SR, A

3 1 2

3

4

5

6

7

8

9

Maintain and develop personal Performance W,SG, SR, A

2 1 2 3

Establish and maintain effective working relationship with others W,SG, SR, A

2 1

2

Levelling and preparing sites for landscaping W,SG, SR, A

4 1 2 3 4 5 6 7

Preparing ground for seeding and Planting SG, SR, A

4 1 2 3 4 5 6 7 8

Establishing plants and or seeds in Soil SG, SR, A

4 1 2 3 4 5 6 7

8

Identify the health & maintain the condition of general amenity turf SG, SR, A

5 1

2

3

4

5

6

7

Establish decorative amenity areas SG, SR, A

6 1

2

3

4

5

6

Maintain the appearance of decorative amenity areas SG, SR, A

7 1

2

3

4

5

6

7

Preparing and transporting plants and resources SG,SR, A

2 1

2

3

4

5

6

7

8

9

Load and unload physical resources within the work area W, A

2 1

2

3

4

5

6

Transport physical resources within the work area W, A

2 1

2

3

4

5

6

Use and maintain non-powered and hand held powered tools and equipment SG, SR, A

3 1

2

3

4

Use and maintain pedestrian controlled powered equipment SG, SR, A

3 1

2

3

4

5

Monitor and report on the growth and development of crops and plants SG, SR

3 1

2 3 4

Maintain moisture levels for crops or Plants SG, SR

2 1

2

3

4

5

6

Remove unwanted plant growth to maintain development W,SG, SR, A

5 1

2

3

4

5

6

7

8

Merchandise plants and other relevant products SG, SR

6 1

2

3

4

Give customers a positive impression of yourself and your organisation SG, SR,

5 1

2

3

4

Resolve customer service problems SG, SR

6 1

2

3

4

Process payments for purchases in a retail environment SG, SR

5 1

2

3

4

Plant nomenclature, terminology and identification W, A

5 1

2

3

4

Installing block surfaces W,A

6 1

2

3

4

5

6

7

Installing flag stone surfaces W, A

6 1

2

3

4

5

6

7

Prepare and construct new structures or surfaces W, A

5 1

2

3

4

5

6

7

Collect and prepare propagation Material W, A

3 1

2

3

4

5

6

7

8

Establish propagation material W, A

4 1

2

3

4

5

6

7

8

9

10

Propagate plants from seed W,SG

4 1

2

3

4

5

6

7

8

9

10

Maintaining plants outdoors SG, SR, A

3 1

2

3

4

5

Establish planted areas W, SG, A Level 3

3 1

2

3

4

5

6

7

8

9

Plan and maintain planted areas W, SG, SR, A Level 3

3 1

2

3

4

5

6

Credit total

Qualification Gained (Please Circle) Award Certificate Diploma Qualification Code Tick the

correct one Level 2 Award in Practical Horticulture Skills (Horticulture)

Level 2 Certificate in Practical Horticulture Skills (Horticulture)

Level 2 Diploma in Work-based Horticulture (Horticulture)

Assessor Name…………………Signed…………… Date………… Candidate Name…………………Signed…………… Date………… Candidate is signing that all of the work and evidence within in this portfolio is their own and no one else’s.

Internal Moderator Name…………………Signed…………… Date…………

Complaints Policy Statement Roots to Fruit Midlands Limited is committed to providing excellent customer service to everyone who is involved in its operation. We welcome constructive complaints, and we are firmly committed to a process of continuous improvement of which the complaints procedure is just one element. The objectives of this complaints procedure are to ensure that:

any complaints that are received are investigated at the appropriate level in the organisation,

all complaints are actioned in the most expeditious way,

persons making complaints know how their complaint will be dealt with, and

wherever possible, lessons are learned. “As work place trainees you will be receiving an alternative education experience, we value you for your input through work experience but also as a customer.” Jonathan Ensell (Roots to Fruit Midlands Limited). When making formal complaints, customers are asked to explain in writing an explanation of the issue that has caused them to be dissatisfied. A complaint should also contain an explanation of what the person making the complaint requires to be done to resolve the issue. Complaints should be sent to the Tutor or Work Supervisor in order to register them within the procedure. The Tutor or Work Supervisor will send an acknowledgement by return, giving a complaint registration number. Including this number with any further correspondence will assist Roots to Fruit Midlands Limited. The Tutor/Work Supervisor will refer each complaint to an appropriate Manager for the first review, unless such a person is specifically mentioned in the complaint, in which case it will be referred to a Director/Trustee of the organisation. All correspondence about complaints will be treated as confidential. When the first reviewer has considered the detail of the complaint, the person raising the complaint will receive a written response detailing any proposed remedial action. This will be done within 28 days of the receipt of the original complaint. If this is not possible, the Tutor/Work Supervisor will explain this in writing within the 28 days. The person making the complaint will also be told in this response that they can request a second review. If a second review is requested, the matter will be referred to a more senior person within Tutor/Work Supervisor. This may be the Chair of the Board, a Trustee or the Chief Executive as appropriate. Following the second review, the person raising the complaint will be provided with a written response detailing any changes to the previously proposed remedial action. In the majority of cases the second review will be the final position of Roots to Fruit midlands Limited. Roots to Fruit midlands Limited Qualification Appeals Procedure If learners wish to enquire or appeal against internal or external assessment decisions, they can follow the guidelines below: 1 Discuss the decision with the assessor or tutor involved with delivering and guided the learner towards the test. 2 If the learner is not happy with this consultation the centre Manger (Jonathan Ensell) will discuss the matter further. If an unsatisfactory outcome is attained then the internal moderator/quality assessor will be consulted. 3. If the outcome from this meeting is still unsatisfactory then will Roots to Fruit Midlands Limited will arbitrate and an External Moderator/Quality assessor from ABC Awards to offer independent advice. 4. The appeal /enquiry will be clearly documented in writing either by letter or email and once lodged with the awarding body can take a minimum of 28 working days for an answer. The Data Protection Policy Statement and Principles

There are eight data protection principles that are central to the Act. Roots to Fruit Midlands Limited and all work place students must comply with these principles at all times in their information-handling practices. In brief, the principles say that personal data must be:

Processed fairly and lawfully and sensitive personal data may only be processed with the explicit consent of the employee

Obtained only for one or more specified and lawful purposes

Adequate, relevant and not excessive in relation to the purposes for which it is processed.

Accurate and, where necessary, kept up-to-date.

Not kept for longer than is necessary.

Secure

Processed in accordance with the rights of employees under the Act.

Not transferred to a country or territory outside the European Economic Workplace Students consent to personal information being held Roots to Fruit holds personal data about its employees and, by signing this induction agreement, you have consented to that data about you being processed by Roots to Fruit. Agreement to Roots to Fruit processing your personal data is a condition of your training. Roots to Fruit also holds limited sensitive personal data about its work place students and, by signing this agreement, you give your explicit consent to our holding and processing that data, for example sickness absence records, particular health needs and equal opportunities monitoring data. Roots to Fruit Midlands Ltd. Equality Policy statement It is the policy of Roots to Fruit Midlands Ltd to take all reasonable steps to employ and promote attendance on training programmes trainees and employees abilities and qualifications without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex and/or sexual orientation. In this policy, these are known as the ‘protected characteristics’. Roots to Fruit Midlands Ltd will appoint, train, develop and promote on the basis of merit and ability alone. Access to the qualification is open to all, irrespective of gender, race, creed, age or unique needs. Centre Manager (Jonathan Ensell) will ensure that no candidate is subjected to unfair discrimination on any grounds in relation to access to assessment and to the fairness of the assessment. The regulators require ABC Awards to monitor centres to check whether equal

opportunities policies are being adhered to. Entry requirements No specific prior qualifications, learning or experience are required for candidates undertaking the qualifications. Units in the range present differing physical and intellectual challenges and these should be considered when selecting units for individual learners. Roots to Fruit Midlands Ltd. reserves the right to carry out a an initial assessment on each candidate to determine the most suitable units for the candidate to study and to make sure adequate support is in place.

Qualification Summary ABC Awards Level 2 Award and Certificates in Practical Horticulture Skills

Qualification Summary ABC Level 2 Diploma in Work-Based Horticulture (Horticulture)

Level 2 Diploma in Work-Based Horticulture (Horticulture) Learners must achieve the five mandatory units plus a minimum of 22 credits from the optional units